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Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e CEST"},{"code":"d8cx9jvhgjyl","name":"Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL)","message":"This incident been resolved. Logging in to Exact Boekhoud Gemak is now possible again. Our apologies for the inconvenience.","impact":"critical","timestamp":"Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - \u003cvar data-var='time'\u003e14:28\u003c/var\u003e CEST"},{"code":"m8vf2lpknz8h","name":"Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)","message":"The issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:18\u003c/var\u003e CEST"},{"code":"9ztf951kv4d7","name":"Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)","message":"The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:03\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e CEST"},{"code":"kdngpggm5k2f","name":"Digipoort - Time-out message while opening Digipoort (SaaS) (NL)","message":"The issue has been resolved. https://accountancydigipoort.softwaregemak.nl is accessible again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:19\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:52\u003c/var\u003e CEST"},{"code":"gddf2kk1g9vm","name":"Exact Online - Bank statements not imported via ING 1.0 bank link (NL)","message":"The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e CEST"},{"code":"ncf9rvbxs5gs","name":"Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered","message":"The issue has been resolved. All bank statements have been imported. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:06\u003c/var\u003e - \u003cvar data-var='time'\u003e16:18\u003c/var\u003e CEST"},{"code":"blkk3qrwlc1p","name":"Exact Online Jaarrekening - Error message when opening 'Werkprogramma' (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e14:38\u003c/var\u003e CEST"},{"code":"1ffh89wqgx2k","name":"Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)","message":"A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. For Exact Globe Next a fix is made available in release 424SP46 as of the 1st of September 2026 for the Dutch and English language. For customers using Exact Globe Next and Unicode languages a fix will become available in Microsoft Excel Version 2609. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:23\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e12:25\u003c/var\u003e CEST"},{"code":"4wp32mcq0hlm","name":"[Scheduled] Exact Online - Scheduled maintenance on 19 September (NL/BE)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e CEST"},{"code":"7nnz8yk571h3","name":"Exact HR \u0026 Salaris Gemak  / Exact Venice  / Exact Multivers  / Exact Cloud Services  - SMS-authentication disabled as two factor authentication method (Global)","message":"In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department.\nTo help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and  shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:32\u003c/var\u003e CEST"},{"code":"f65pg566qw7f","name":"Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL)","message":"This issue has been resolved and you will no longer receive the pop-up.\nYou may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take any action at this stage. Your connected apps will continue to work as normal. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e - \u003cvar data-var='time'\u003e12:13\u003c/var\u003e CEST"},{"code":"gdfvpg7tt1k5","name":"Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE)","message":"This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via  [User Name \u0026gt; My Exact Online \u0026gt; User Settings \u0026gt; Number Format]. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e CEST"},{"code":"dkh75sbtkf4v","name":"Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL)","message":"This issue has been resolved and you can submit reports to the Chamber of Commerce again without any discrepancies. Our apologies for the inconvenience.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:57\u003c/var\u003e CEST"},{"code":"p7bv9xjblwkb","name":"All products - Support portal unavailable (Global)","message":"The issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:51\u003c/var\u003e CEST"},{"code":"20x65wwfj058","name":"Exact Online Projects - Error during bank statement import (NL)","message":"The issue has been resolved, and you are now able to import bank statements without this error. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:39\u003c/var\u003e CEST"},{"code":"pt53fd55pt8b","name":"Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.","message":"The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:47\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:49\u003c/var\u003e CEST"},{"code":"59ftz04h5v34","name":"Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)","message":"This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:48\u003c/var\u003e CEST"},{"code":"6b39n6fsc2x7","name":"Exact Venice - Webconnect services unavailable (BE)","message":"The issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e CEST"},{"code":"qyk37rbhsthl","name":"Exact Online - Rejected batch payment to Rabobank (NL)","message":"We are continuing to work on a fix.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:11\u003c/var\u003e CEST"},{"code":"krgkn49n4kk5","name":"Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:05\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e CEST"},{"code":"409pz3d0c126","name":"Exact Boekhoud Gemak - Error loading large general ledger accounts (NL)","message":"The incident has been resolved. All information on the \"Info and reports\" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e CEST"},{"code":"2hrnt2l313kj","name":"Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL)","message":"The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e CEST"},{"code":"r8813fkv9vnw","name":"Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)","message":"We are continuing to work on a fix.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e CEST"},{"code":"0hyszt6v24yr","name":"Exact Online Premium – System unavailable (NL)","message":"The issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:01\u003c/var\u003e CEST"},{"code":"rmql8fwwsppc","name":"All products - Support portal unavailable (Global)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - \u003cvar data-var='time'\u003e14:21\u003c/var\u003e CEST"},{"code":"4dtl096mj7b6","name":"[Scheduled] Exact Online - Scheduled maintenance on 12 September (NL/BE)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e CEST"},{"code":"8r8w2yt4bcfb","name":"Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)","message":"The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e CEST"},{"code":"d7xk4jslcmw0","name":"Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)","message":"The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:48\u003c/var\u003e CEST"},{"code":"s2vcbp34148b","name":"Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)","message":"The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:15\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:10\u003c/var\u003e CEST"},{"code":"9hbt5tlwvvyh","name":"Exact Online - Unable to export to Excel through overviews (Global)","message":"The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:25\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:14\u003c/var\u003e CEST"},{"code":"sl5h4y2k05nh","name":"Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)","message":"It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. \nThe root cause has been identified and measures have been taken to prevent this issue from happening again in the future. \n\nIn order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:01\u003c/var\u003e CEST"},{"code":"kwvd3wc24w6m","name":"Exact Online Premium – System unavailable (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"critical","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - \u003cvar data-var='time'\u003e13:19\u003c/var\u003e CEST"},{"code":"pgv72b74f35x","name":"Exact Bouw - No purchase invoices imported from Basecone (NL/BE)","message":"This issue has been resolved  and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:04\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"},{"code":"hmxvrhq80csm","name":"Exact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL)","message":"The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e CEST"},{"code":"f1p35z8n9wzv","name":"Exact Online - New SSO users can't be created (Global)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:33\u003c/var\u003e CEST"},{"code":"x2mgpl62qpmf","name":"Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e CEST"},{"code":"qxkjdq084v69","name":"Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:12\u003c/var\u003e - \u003cvar data-var='time'\u003e15:53\u003c/var\u003e CEST"},{"code":"2h44t7k1x9yc","name":"Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE)","message":"This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e11:55\u003c/var\u003e CEST"},{"code":"3pgn3nn6qhkz","name":"Exact Online - Performance issues in Exact Online (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e - \u003cvar data-var='time'\u003e10:18\u003c/var\u003e CEST"},{"code":"grh4ybt5bnyd","name":"Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)","message":"A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:42\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:19\u003c/var\u003e CEST"},{"code":"6fqtx3vjq9pg","name":"Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL)","message":"This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:49\u003c/var\u003e CEST"},{"code":"s155j5ld69f4","name":"Exact Online - Deduplication not finding double accounts (NL/BE)","message":"The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:43\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e CEST"},{"code":"5j5rr4ylhrh9","name":"Exact Online - Emails delayed or not delivered (Global)","message":"The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:17\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e CEST"},{"code":"wd6j5y6x9qxz","name":"Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)","message":"The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e07:33\u003c/var\u003e CEST"},{"code":"042fbsgzx6wy","name":"[Scheduled] Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 5th of September (NL)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"},{"code":"9jnq7fmtpszd","name":"[Scheduled] Exact Online - Scheduled maintenance on 5 September (DE/FR/UK)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e CEST"},{"code":"smylmrfwxr11","name":"Exact Synergy - Word pop-up blocked in 64-bit (Global)","message":"We are continuing to work on a fix for this issue.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e CEST"},{"code":"lnk3mbbxg1w1","name":"Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025  (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CEST"},{"code":"khfzqsjtsr2r","name":"Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)","message":"This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax Authorities. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:16\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e CEST"},{"code":"jkpnwm3dfm3b","name":"Exact Reeleezee – Rabobank Bank Transaction Import Delay","message":"This issue has been resolved. The transactions from the affected period have now been successfully imported for most customers.\nFor a small number of customers, the remaining transactions are expected to be imported later today.\nIf you notice that some historical transactions are still missing tomorrow, you can retrieve them manually.\n\nFirst, please try selecting \"Retrieve Transactions\" via \"Manage Bank Connection\" from your bank account settings in Reeleezee.\nIf the missing transactions are still not displayed, you can download a CAMT.053 file containing the missing transactions from your online banking environment and import it into Reeleezee via the bank overview.\nOur apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:44\u003c/var\u003e CEST"},{"code":"lxt12pfxzr13","name":"Exact Online - Temporarily unavailable (Global)","message":"The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e14:06\u003c/var\u003e CEST"},{"code":"tj9hkltzp8ml","name":"Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)","message":"This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:18\u003c/var\u003e CEST"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"znp4hzxh4s0p","name":"Exact Multivers - Unable to login to Multivers (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e21:17\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e19:58\u003c/var\u003e CEST"},{"code":"dxwbh7q41rg4","name":"Exact Horeko - Email notifications not working after request (NL/BE)","message":"The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:56\u003c/var\u003e CEST"},{"code":"zz0ts3myv4qp","name":"[Scheduled] Exact Cloud Service - Scheduled maintenance on 25 August (Global)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CEST"},{"code":"5k926xycpq6j","name":"Exact Multivers - Password result mails are not received (NL)","message":"The issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:39\u003c/var\u003e - \u003cvar data-var='time'\u003e13:52\u003c/var\u003e CEST"},{"code":"4bss1w153tc2","name":"Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)","message":"The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:25\u003c/var\u003e CEST"},{"code":"g351jzgqmdg1","name":"Exact Multivers \u0026 Exact Boekhoudgemak - Invoices sent through API are not correctly updated","message":"The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e CEST"},{"code":"c2vsf9p1l6xp","name":"Exact Online - Unable to select option Receive in e-invoice subscription (FR)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:21\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"},{"code":"nj3kpztplhx9","name":"Exact Globe+ - license migration wizard returns message \"License update failed\" (Global)","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:22\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e CEST"},{"code":"dnktsbnbm0mt","name":"[Scheduled] Exact Online - Scheduled maintenance on 22 August (US)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"},{"code":"llplsjng1505","name":"Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - \u003cvar data-var='time'\u003e15:49\u003c/var\u003e CEST"},{"code":"49g04cyny9nc","name":"Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e CEST"},{"code":"f02b3qsjvjmm","name":"Exact Online Fiscaal \u0026 Jaarrekening - Client relationship reactivation has not been saved (NL)","message":"This issue has been resolved and you can set the client relationship to \"Tot op heden\" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to \"Tot op heden\". Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e CEST"},{"code":"yjcqx9pbh1qm","name":"Exact Online Premium - Degraded performance (Global)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:55\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e CEST"},{"code":"0jvzplgx8l2x","name":"[Scheduled] Exact Online Premium - Unplanned maintenance (Global)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CEST"},{"code":"jfwgbj5sr3cr","name":"Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)","message":"This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' \u0026gt; 'Archiveren' on the project page. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e CEST"},{"code":"mv84bpvz18zh","name":"Exact Online Fiscaal – Invalid error message when modifying client details on a client card (NL)","message":"This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e CEST"},{"code":"4ffmb098w0qw","name":"Exact Online Fiscaal – The signature is not included in a cover letter of a tax report NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:49\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:55\u003c/var\u003e CEST"},{"code":"3g0c9f54s6h6","name":"Exact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL)","message":"The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:25\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:09\u003c/var\u003e CEST"},{"code":"f684qnmy8khy","name":"[Scheduled] Exact Venice Online - Scheduled maintenance on the 13th of August (Global)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:59\u003c/var\u003e CEST"},{"code":"njqjypsy8l3f","name":"Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:49\u003c/var\u003e - \u003cvar data-var='time'\u003e09:52\u003c/var\u003e CEST"},{"code":"59lzwnw070pm","name":"Exact Online - Rejected batch payment to Rabobank (NL)","message":"This issue has been resolved, payment files containing more than one payment date will no longer be rejected. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e CEST"},{"code":"y21fjdqbs99s","name":"All products - Technical issue when starting the Company Screening (FR)","message":"This issue is now resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:14\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:19\u003c/var\u003e CEST"},{"code":"mglmz2898qw4","name":"Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.","message":"This issue is now resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e - \u003cvar data-var='time'\u003e11:38\u003c/var\u003e CEST"},{"code":"hrlv0btvdpg8","name":"[Scheduled] Planned maintenance Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET.","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e CEST"},{"code":"y4s0qws49wm7","name":"[Scheduled] Exact Cloud Services – Maintenance on Cloud Platform -Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CEST"},{"code":"zbqvb0hlr15f","name":"Exact Online - Oops error when opening entry proposals (NL/BE)","message":"This issue has been resolved. You can now open entry proposals again, even those you haven’t had regenerated. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e CEST"},{"code":"1zfqlh6m1fjr","name":"Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e CEST"},{"code":"vnx755fllx43","name":"Exact Online - Access denied during XML-import (Global)","message":"The issue has been resolved","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e CEST"},{"code":"d7vbpfldffv2","name":"Exact Officient - Unable to manually upload documents (NL/BE)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:12\u003c/var\u003e - \u003cvar data-var='time'\u003e11:45\u003c/var\u003e CEST"},{"code":"vsjmpm88vhct","name":"Exact Online - Blank line between orders to be picked (Global)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CEST"},{"code":"6wxzz33m38v9","name":"Exact Gripp - Performance issues in Exact Gripp (NL)","message":"This issue has been resolved. Our apologies for the inconvenience.","impact":"critical","timestamp":"Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e CEST"},{"code":"jcp1bcjmclhv","name":"Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)","message":"This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e CEST"},{"code":"nyfcqkw6zzwr","name":"Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL)","message":"This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e CEST"},{"code":"c2ktk9hkjww7","name":"[Scheduled] Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 1st of August (NL)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e CEST"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00+02:00","end_time":"2026-10-31T23:59:59+01:00"}