Not possible to send payments after connecting with the PSD2 Rabobank link - Exact Online (NL)
Incident Report for Exact System
Resolved
Together with Rabobank we verified the reported cases, we compared their logs with ours. Since the last renewal of the consent, the transactions came in and payments were delivered. If you still encounter this problem, renew the consent via [Company name > Settings > Bank links > Modify services > Select current consent > Proceed to bank permissions]. Make sure you link all bank accounts again to the existing consent in the Rabobank environment. We are currently enhancing the consent screen to optimise the consent flow.
Posted May 06, 2022 - 11:15 CEST
Identified
Identified: In some cases, is it not possible to send payments after connecting with the PSD2 Rabobank link. The status of the bank files is ‘verzenden duurt langer dan normaal’ or ‘verworpen. In some cases, renewing the consent and/or change consent to include all bank accounts solves the issue. Please notice that this work around doesn’t guarantee success yet. After this you can reopen the payments and send them again. We apologize for the inconvenience.
Posted May 04, 2022 - 16:58 CEST
Update
We are continuing to investigate this issue.
Posted May 04, 2022 - 08:15 CEST
Investigating
In some cases, is it not possible to send payments after connecting with the PSD2 Rabobank link. The status of the bank files is ‘verzenden duurt langer dan normaal’ or ‘verworpen. Exact and Rabobank are working to solve the issue as soon as possible. Our apologies for any inconvenience caused.
Posted May 04, 2022 - 08:13 CEST
This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor]).