Emails are possibly not delivered/received.
Incident Report for Exact System
Resolved
This incident has been resolved.
Posted Mar 22, 2021 - 20:02 CET
Monitoring
Our third party has partly mitigated the issue from their side. This means the issue has been solved from our side.
Posted Mar 22, 2021 - 18:00 CET
Identified
A third party of ours is currently experiencing issues. As a result, e-mails sent from Exact Online cannot be delivered. This can concern different types of e-mails such as: invoices, password reset and 2fa mails. These emails will still be delivered. We therefore request that you do not resend these e-mails.
Posted Mar 22, 2021 - 15:38 CET
Investigating
We are currently investigating this issue.
Posted Mar 22, 2021 - 14:49 CET
This incident affected: Germany (Buchhaltung, Handel, Produktion, Projektabrechnung, Projektmanagement, Steuerberater und Buchhaltungsbueros), USA (Manufacturing), France (Commerce & Négoce, Comptabilité, Experts-Comptables, Industrie, Services), Belgium (Accountancy, Boekhouden, Handel, Mijn [Kantoor], Productie, Project Management, Scan & Herken, Uren & Facturen), Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy), United Kingdom (Accountancy, Accounting, Manufacturing, Project Management, Time & Billing, Wholesale Distribution), and Spain (Contabilidad, Gestión de Proyectos, Facturación de Servicios, Distribución, Fabricación, Despachos Profesionales).