{
  "page": {
    "id": "mr76vvnwb7ph",
    "name": "Exact System",
    "url": "https://status.exact.com"
  },
  "status": {
    "indicator": "minor",
    "description": "Partially Degraded Service"
  },
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  "incidents": [{"name":"Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 3th of October (NL)","status":"scheduled","created_at":"2026-09-28T10:27:51.425+02:00","updated_at":"2026-09-28T10:27:51.668+02:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/xhprr1cz14rj","scheduled_for":"2026-10-03T19:00:00.000+02:00","scheduled_until":"2026-10-03T22:00:00.000+02:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-28T10:27:51.418+02:00","reminder_intervals":null,"id":"120tqxnsz9rx","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"scheduled","body":"Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 3th of October between 19:00 - 22:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.","created_at":"2026-09-28T10:27:51.665+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T10:27:51.665+02:00","display_at":"2026-09-28T10:27:51.665+02:00","deliver_notifications":true,"tweet_id":null,"id":"d78xj5cvycsb","incident_id":"120tqxnsz9rx","custom_tweet":null,"affected_components":[{"code":"7t086wbjpn49","name":"Exact Online Jaarrekening","old_status":"operational","new_status":"operational"},{"code":"m8y5wqcz063h","name":"Exact Online Fiscaal","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Online Fiscaal","created_at":"2024-05-21T10:17:06.991+02:00","updated_at":"2026-09-25T09:36:29.762+02:00","position":4,"description":null,"showcase":false,"start_date":"2024-05-21T00:00:00.000+02:00","id":"m8y5wqcz063h","page_id":"mr76vvnwb7ph","group_id":null},{"status":"operational","name":"Exact Online Jaarrekening","created_at":"2019-02-11T12:36:21.953+01:00","updated_at":"2026-09-25T09:36:45.220+02:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"7t086wbjpn49","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Venice - Remote session interrupted (BE)","status":"resolved","created_at":"2026-09-30T11:33:32.468+02:00","updated_at":"2026-09-30T13:56:44.988+02:00","monitoring_at":"2026-09-30T12:39:13.120+02:00","resolved_at":"2026-09-30T13:56:44.952+02:00","impact":"minor","shortlink":"https://stspg.io/c35sgzbdjd0t","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-30T11:33:32.461+02:00","reminder_intervals":"[]","id":"rnzykctbj11d","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"The issue has been fixed. Our apologies for the inconvenience.","created_at":"2026-09-30T13:56:44.952+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T13:56:44.952+02:00","display_at":"2026-09-30T13:56:44.952+02:00","deliver_notifications":true,"tweet_id":null,"id":"tcz3d0sshcyt","incident_id":"rnzykctbj11d","custom_tweet":null,"affected_components":[{"code":"lzx8ybld96pl","name":"Exact Venice","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed. We are currently monitoring the situation.","created_at":"2026-09-30T12:39:13.120+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T12:39:13.120+02:00","display_at":"2026-09-30T12:39:13.120+02:00","deliver_notifications":true,"tweet_id":null,"id":"t4vtyg0f5z4d","incident_id":"rnzykctbj11d","custom_tweet":null,"affected_components":[{"code":"lzx8ybld96pl","name":"Exact Venice","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified.","created_at":"2026-09-30T12:00:12.703+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T12:00:12.703+02:00","display_at":"2026-09-30T12:00:12.703+02:00","deliver_notifications":true,"tweet_id":null,"id":"dp3t8y4fztyk","incident_id":"rnzykctbj11d","custom_tweet":null,"affected_components":[{"code":"lzx8ybld96pl","name":"Exact Venice","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"You may encounter the message \"De externe sessie moet vanwege een protocolfout (code 0x112f) worden beëindigd. Probeer of u opnieuw verbinding met de externe computer kunt maken.\" which will disconnect you from Venice. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-30T11:33:32.609+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T11:33:32.609+02:00","display_at":"2026-09-30T11:33:32.609+02:00","deliver_notifications":true,"tweet_id":null,"id":"7cdpkwlfcnc6","incident_id":"rnzykctbj11d","custom_tweet":null,"affected_components":[{"code":"lzx8ybld96pl","name":"Exact Venice","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Venice","created_at":"2023-09-08T12:44:21.861+02:00","updated_at":"2026-09-30T13:56:44.746+02:00","position":22,"description":null,"showcase":false,"start_date":"2023-09-08T00:00:00.000+02:00","id":"lzx8ybld96pl","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)","status":"investigating","created_at":"2026-09-30T13:11:19.681+02:00","updated_at":"2026-09-30T13:11:19.733+02:00","monitoring_at":null,"resolved_at":null,"impact":"none","shortlink":"https://stspg.io/9m6yjz93dym7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-30T13:11:19.674+02:00","reminder_intervals":"[]","id":"18m6mdlygw2v","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"investigating","body":"You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also encounter issues when trying to submit a VAT or ICP statement to Digipoort. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-30T13:11:19.730+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T13:11:19.730+02:00","display_at":"2026-09-30T13:11:19.730+02:00","deliver_notifications":false,"tweet_id":null,"id":"07hvc990lc40","incident_id":"18m6mdlygw2v","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Exact Proquro - Unable to login to Exact Proquro.","status":"resolved","created_at":"2026-09-30T10:14:01.843+02:00","updated_at":"2026-09-30T11:21:42.146+02:00","monitoring_at":null,"resolved_at":"2026-09-30T11:21:42.122+02:00","impact":"major","shortlink":"https://stspg.io/hsnr7zywt9c1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-30T10:14:01.835+02:00","reminder_intervals":null,"id":"t6psh1bw9kh3","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"This incident is resolved.","created_at":"2026-09-30T11:21:42.122+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T11:21:42.122+02:00","display_at":"2026-09-30T11:21:42.122+02:00","deliver_notifications":true,"tweet_id":null,"id":"24ty6j7jtrr8","incident_id":"t6psh1bw9kh3","custom_tweet":null,"affected_components":[{"code":"qz6fv1jhpzsy","name":"Exact Proquro","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"When logging in to Exact Proquro you may receive a error \"504 Gateway time-out\" error code. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-30T10:14:01.948+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T10:14:01.948+02:00","display_at":"2026-09-30T10:14:01.948+02:00","deliver_notifications":true,"tweet_id":null,"id":"1cpk0zwwvfh5","incident_id":"t6psh1bw9kh3","custom_tweet":null,"affected_components":[{"code":"qz6fv1jhpzsy","name":"Exact Proquro","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Proquro","created_at":"2018-07-20T16:40:04.435+02:00","updated_at":"2026-09-30T11:21:42.081+02:00","position":12,"description":null,"showcase":false,"start_date":null,"id":"qz6fv1jhpzsy","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Online - Projects incorrectly linked to bank transactions (NL/BE)","status":"resolved","created_at":"2026-09-24T15:02:34.001+02:00","updated_at":"2026-09-30T07:55:40.913+02:00","monitoring_at":null,"resolved_at":"2026-09-30T07:55:40.888+02:00","impact":"minor","shortlink":"https://stspg.io/35slt5xfz7fw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T15:02:33.992+02:00","reminder_intervals":"[]","id":"fh7f1p5j244y","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience.","created_at":"2026-09-30T07:55:40.888+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T07:55:40.888+02:00","display_at":"2026-09-30T07:55:40.888+02:00","deliver_notifications":true,"tweet_id":null,"id":"cgjvtq1n1k8z","incident_id":"fh7f1p5j244y","custom_tweet":null,"affected_components":[{"code":"339v47xv7pcj","name":"Exact Online","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"You may experience that a project is linked to bank transactions and that these transactions are therefore incorrectly included in the project overview. As a workaround, you can manually remove the project number from the affected bank transaction. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-24T15:02:34.051+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T15:02:34.051+02:00","display_at":"2026-09-24T15:02:34.051+02:00","deliver_notifications":true,"tweet_id":null,"id":"33cvc9f40x5c","incident_id":"fh7f1p5j244y","custom_tweet":null,"affected_components":[{"code":"339v47xv7pcj","name":"Exact Online","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Online","created_at":"2024-05-21T10:40:22.874+02:00","updated_at":"2026-09-30T07:55:40.842+02:00","position":1,"description":null,"showcase":false,"start_date":"2024-05-21T00:00:00.000+02:00","id":"339v47xv7pcj","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Online Premium - Message 'Waiting'  while performing various tasks (BE)","status":"resolved","created_at":"2026-09-29T09:46:40.026+02:00","updated_at":"2026-09-29T10:37:43.361+02:00","monitoring_at":"2026-09-29T10:13:27.195+02:00","resolved_at":"2026-09-29T10:37:43.338+02:00","impact":"minor","shortlink":"https://stspg.io/cth05tvb521k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T09:46:40.019+02:00","reminder_intervals":"[]","id":"1vpsfl86zdyc","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"This issue has been resolved. Our apologies for the inconvenience.","created_at":"2026-09-29T10:37:43.338+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T10:37:43.338+02:00","display_at":"2026-09-29T10:37:43.338+02:00","deliver_notifications":true,"tweet_id":null,"id":"5h2xnrk658hr","incident_id":"1vpsfl86zdyc","custom_tweet":null,"affected_components":[{"code":"cz91m9sn2xqt","name":"Exact Online Premium","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix and we are monitoring the results.","created_at":"2026-09-29T10:13:27.195+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T10:13:27.195+02:00","display_at":"2026-09-29T10:13:27.195+02:00","deliver_notifications":true,"tweet_id":null,"id":"nbx64zf490dy","incident_id":"1vpsfl86zdyc","custom_tweet":null,"affected_components":[{"code":"cz91m9sn2xqt","name":"Exact Online Premium","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"You may encounter the message 'Waiting' while performing various tasks including but not limited to: Retrieving Codabox statements, Sending invoices and generating various overviews. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-29T09:46:40.087+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T09:46:40.087+02:00","display_at":"2026-09-29T09:46:40.087+02:00","deliver_notifications":true,"tweet_id":null,"id":"drbl6dsycvv8","incident_id":"1vpsfl86zdyc","custom_tweet":null,"affected_components":[{"code":"cz91m9sn2xqt","name":"Exact Online Premium","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Online Premium","created_at":"2022-12-12T11:39:43.472+01:00","updated_at":"2026-09-29T10:37:43.297+02:00","position":2,"description":null,"showcase":false,"start_date":"2022-12-12T00:00:00.000+01:00","id":"cz91m9sn2xqt","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"All Products - Issues when creating or renewing bank link for Rabobank (NL)","status":"resolved","created_at":"2026-09-24T16:41:38.834+02:00","updated_at":"2026-09-28T16:55:44.965+02:00","monitoring_at":null,"resolved_at":"2026-09-28T16:55:44.939+02:00","impact":"minor","shortlink":"https://stspg.io/lfc2vy6xqt3s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T16:41:38.826+02:00","reminder_intervals":"[]","id":"c67bntb106v7","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience.","created_at":"2026-09-28T16:55:44.939+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T16:55:44.939+02:00","display_at":"2026-09-28T16:55:44.939+02:00","deliver_notifications":true,"tweet_id":null,"id":"0rtfr0wkmkbl","incident_id":"c67bntb106v7","custom_tweet":null,"affected_components":[{"code":"z4lmyr2brycq","name":"Bank links / PSD2","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"You may get an error when you create or renew an automatic bank link for Rabobank. Rabobank has identified the issue and is working on a solution. We will update this page once more information becomes available.","created_at":"2026-09-24T16:41:38.894+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T16:41:38.894+02:00","display_at":"2026-09-24T16:41:38.894+02:00","deliver_notifications":true,"tweet_id":null,"id":"6zh9621wfdfn","incident_id":"c67bntb106v7","custom_tweet":null,"affected_components":[{"code":"z4lmyr2brycq","name":"Bank links / PSD2","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"degraded_performance","name":"Bank links / PSD2","created_at":"2024-05-21T12:55:05.271+02:00","updated_at":"2026-06-30T08:40:16.990+02:00","position":27,"description":null,"showcase":false,"start_date":"2024-05-21T00:00:00.000+02:00","id":"z4lmyr2brycq","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL)","status":"resolved","created_at":"2026-09-28T08:56:48.532+02:00","updated_at":"2026-09-28T15:53:56.231+02:00","monitoring_at":null,"resolved_at":"2026-09-28T15:53:56.205+02:00","impact":"critical","shortlink":"https://stspg.io/15ft2kb82sj3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-28T08:56:48.525+02:00","reminder_intervals":"[]","id":"7qyxv1q70z22","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience.","created_at":"2026-09-28T15:53:56.205+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T15:53:56.205+02:00","display_at":"2026-09-28T15:53:56.205+02:00","deliver_notifications":true,"tweet_id":null,"id":"5m99mtc2chwr","incident_id":"7qyxv1q70z22","custom_tweet":null,"affected_components":[{"code":"293jtjc5ww74","name":"Exact Multivers","old_status":"major_outage","new_status":"operational"},{"code":"n20r9tdbg8gv","name":"Exact Boekhoud Gemak","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-28T11:44:07.091+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T11:44:19.191+02:00","display_at":"2026-09-28T11:30:07.000+02:00","deliver_notifications":true,"tweet_id":null,"id":"wj6n46ydzgbv","incident_id":"7qyxv1q70z22","custom_tweet":null,"affected_components":[{"code":"293jtjc5ww74","name":"Exact Multivers","old_status":"major_outage","new_status":"major_outage"},{"code":"n20r9tdbg8gv","name":"Exact Boekhoud Gemak","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Exact Boekhoud Gemak an error message will show stating \"License expired\" or \"Exception has been thrown by an invocation\". We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-28T08:56:48.665+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T08:56:48.665+02:00","display_at":"2026-09-28T08:56:48.665+02:00","deliver_notifications":true,"tweet_id":null,"id":"81x7cmz85jcw","incident_id":"7qyxv1q70z22","custom_tweet":null,"affected_components":[{"code":"293jtjc5ww74","name":"Exact Multivers","old_status":"operational","new_status":"major_outage"},{"code":"n20r9tdbg8gv","name":"Exact Boekhoud Gemak","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Boekhoud Gemak","created_at":"2023-01-18T15:59:04.554+01:00","updated_at":"2026-09-28T15:53:56.140+02:00","position":15,"description":null,"showcase":false,"start_date":"2023-01-18T00:00:00.000+01:00","id":"n20r9tdbg8gv","page_id":"mr76vvnwb7ph","group_id":null},{"status":"operational","name":"Exact Multivers","created_at":"2023-01-18T15:57:16.764+01:00","updated_at":"2026-09-28T15:53:56.167+02:00","position":17,"description":null,"showcase":false,"start_date":"2023-01-18T00:00:00.000+01:00","id":"293jtjc5ww74","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Cloud Service - Maintenance on 28 September (Global)","status":"completed","created_at":"2026-09-28T10:22:30.782+02:00","updated_at":"2026-09-28T12:30:16.095+02:00","monitoring_at":null,"resolved_at":"2026-09-28T12:30:13.710+02:00","impact":"maintenance","shortlink":"https://stspg.io/qy2ktr2k0x7l","scheduled_for":"2026-09-28T10:23:00.000+02:00","scheduled_until":"2026-09-28T12:30:00.000+02:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-28T10:22:30.874+02:00","reminder_intervals":null,"id":"9xpljk1k5fdg","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-28T12:30:13.710+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T12:30:13.710+02:00","display_at":"2026-09-28T12:30:13.710+02:00","deliver_notifications":true,"tweet_id":null,"id":"2pg4rxfvmf8d","incident_id":"9xpljk1k5fdg","custom_tweet":null,"affected_components":[{"code":"s3hgf8qlgv3f","name":"Exact Cloud Services","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-28T10:23:07.520+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T10:23:07.520+02:00","display_at":"2026-09-28T10:23:07.520+02:00","deliver_notifications":true,"tweet_id":null,"id":"29yhrzghlvk8","incident_id":"9xpljk1k5fdg","custom_tweet":null,"affected_components":[{"code":"s3hgf8qlgv3f","name":"Exact Cloud Services","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be performing an important infrastructure update this morning between between 10:20 and 12:30 CEST to ensure the continued security, stability, and reliability of our platform. No downtime is expected; however, you may be prompted to sign in again during or after the update.\nOur apologies for any inconvenience this may cause.","created_at":"2026-09-28T10:22:30.874+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T10:24:37.047+02:00","display_at":"2026-09-28T10:22:30.874+02:00","deliver_notifications":true,"tweet_id":null,"id":"f8xgdwtrr0j1","incident_id":"9xpljk1k5fdg","custom_tweet":null,"affected_components":[{"code":"s3hgf8qlgv3f","name":"Exact Cloud Services","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Cloud Services","created_at":"2022-10-11T13:24:18.682+02:00","updated_at":"2026-09-28T12:30:10.087+02:00","position":7,"description":null,"showcase":false,"start_date":"2022-10-11T00:00:00.000+02:00","id":"s3hgf8qlgv3f","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Synergy / Exact Globe: Planned maintenance on Saturday 26th of September between 06:00 CET and 12:00 CET.","status":"completed","created_at":"2026-09-24T14:10:20.310+02:00","updated_at":"2026-09-26T12:00:08.499+02:00","monitoring_at":null,"resolved_at":"2026-09-26T12:00:08.418+02:00","impact":"maintenance","shortlink":"https://stspg.io/7192ckvmqhdw","scheduled_for":"2026-09-26T06:00:00.000+02:00","scheduled_until":"2026-09-26T12:00:00.000+02:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-24T14:10:20.300+02:00","reminder_intervals":null,"id":"pj89w6tfbbhl","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-26T12:00:08.418+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T12:00:08.418+02:00","display_at":"2026-09-26T12:00:08.418+02:00","deliver_notifications":true,"tweet_id":null,"id":"028z2r337mmg","incident_id":"pj89w6tfbbhl","custom_tweet":null,"affected_components":[{"code":"gqxggmf6ywqc","name":"Exact Synergy","old_status":"under_maintenance","new_status":"operational"},{"code":"8yxbz99dlgss","name":"Exact Globe+","old_status":"under_maintenance","new_status":"operational"},{"code":"8h43zpy7fmbz","name":"Exact Globe Next","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-26T06:00:07.813+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T06:00:07.813+02:00","display_at":"2026-09-26T06:00:07.813+02:00","deliver_notifications":true,"tweet_id":null,"id":"x3xn9rn6b58f","incident_id":"pj89w6tfbbhl","custom_tweet":null,"affected_components":[{"code":"gqxggmf6ywqc","name":"Exact Synergy","old_status":"degraded_performance","new_status":"under_maintenance"},{"code":"8yxbz99dlgss","name":"Exact Globe+","old_status":"operational","new_status":"under_maintenance"},{"code":"8h43zpy7fmbz","name":"Exact Globe Next","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe.\n \nAs a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable on Saturday 26 September between 06:00 CET and 12:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.","created_at":"2026-09-24T14:10:20.384+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T14:10:20.384+02:00","display_at":"2026-09-24T14:10:20.384+02:00","deliver_notifications":true,"tweet_id":null,"id":"1s618h3zg8tb","incident_id":"pj89w6tfbbhl","custom_tweet":null,"affected_components":[{"code":"gqxggmf6ywqc","name":"Exact Synergy","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8yxbz99dlgss","name":"Exact Globe+","old_status":"operational","new_status":"operational"},{"code":"8h43zpy7fmbz","name":"Exact Globe Next","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Globe+","created_at":"2021-12-04T14:01:35.546+01:00","updated_at":"2026-09-26T12:00:07.742+02:00","position":8,"description":null,"showcase":false,"start_date":"2021-12-04T00:00:00.000+01:00","id":"8yxbz99dlgss","page_id":"mr76vvnwb7ph","group_id":null},{"status":"operational","name":"Exact Globe Next","created_at":"2024-10-25T17:14:56.921+02:00","updated_at":"2026-09-26T12:00:07.971+02:00","position":9,"description":null,"showcase":false,"start_date":"2024-10-25T00:00:00.000+02:00","id":"8h43zpy7fmbz","page_id":"mr76vvnwb7ph","group_id":null},{"status":"degraded_performance","name":"Exact Synergy","created_at":"2019-02-11T12:38:42.098+01:00","updated_at":"2026-09-28T09:02:40.158+02:00","position":10,"description":null,"showcase":false,"start_date":null,"id":"gqxggmf6ywqc","page_id":"mr76vvnwb7ph","group_id":null}]},{"name":"Exact Online - ING PSD2 payment files are rejected (NL)","status":"resolved","created_at":"2026-09-25T11:02:37.199+02:00","updated_at":"2026-09-25T11:32:26.060+02:00","monitoring_at":null,"resolved_at":"2026-09-25T11:32:26.045+02:00","impact":"minor","shortlink":"https://stspg.io/mybrt7qyx67p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-25T11:02:37.191+02:00","reminder_intervals":"[]","id":"0nzl1wp69845","page_id":"mr76vvnwb7ph","incident_updates":[{"status":"resolved","body":"The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience.","created_at":"2026-09-25T11:32:26.045+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T11:32:26.045+02:00","display_at":"2026-09-25T11:32:26.045+02:00","deliver_notifications":true,"tweet_id":null,"id":"92yrxjr58y1f","incident_id":"0nzl1wp69845","custom_tweet":null,"affected_components":[{"code":"cz91m9sn2xqt","name":"Exact Online Premium","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"339v47xv7pcj","name":"Exact Online","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"z4lmyr2brycq","name":"Bank links / PSD2","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"You may notice that the generated payments files for ING via PSD2 are getting the status rejected. The issue has been identified and will update this page as soon as more information becomes available. Our apologies for the inconvenience.","created_at":"2026-09-25T11:02:37.244+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T11:02:37.244+02:00","display_at":"2026-09-25T11:02:37.244+02:00","deliver_notifications":true,"tweet_id":null,"id":"t7tjmcp24whl","incident_id":"0nzl1wp69845","custom_tweet":null,"affected_components":[{"code":"cz91m9sn2xqt","name":"Exact Online Premium","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"339v47xv7pcj","name":"Exact Online","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"z4lmyr2brycq","name":"Bank links / PSD2","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Exact Online","created_at":"2024-05-21T10:40:22.874+02:00","updated_at":"2026-09-30T07:55:40.842+02:00","position":1,"description":null,"showcase":false,"start_date":"2024-05-21T00:00:00.000+02:00","id":"339v47xv7pcj","page_id":"mr76vvnwb7ph","group_id":null},{"status":"operational","name":"Exact Online Premium","created_at":"2022-12-12T11:39:43.472+01:00","updated_at":"2026-09-29T10:37:43.297+02:00","position":2,"description":null,"showcase":false,"start_date":"2022-12-12T00:00:00.000+01:00","id":"cz91m9sn2xqt","page_id":"mr76vvnwb7ph","group_id":null},{"status":"degraded_performance","name":"Bank links / PSD2","created_at":"2024-05-21T12:55:05.271+02:00","updated_at":"2026-06-30T08:40:16.990+02:00","position":27,"description":null,"showcase":false,"start_date":"2024-05-21T00:00:00.000+02:00","id":"z4lmyr2brycq","page_id":"mr76vvnwb7ph","group_id":null}]}]
}