Exact Online - Bottom part of scanned document is cropped in Exact Online app version 7.1.3 (Global)
Identified - The issue has been identified and we are working on a fix.
Nov 28, 2025 - 15:21 CET
Update - We are continuing to investigate this issue.
Nov 26, 2025 - 15:56 CET
Investigating - Documents that are scanned using the Exact Online mobile app version 7.1.3 may be cropped. The bottom part of your document is not completely visible due to this issue.

To work around this issue you can use the ‘Take Picture’ functionality instead of the ‘Scan’ functionality. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.
Nov 26, 2025 - 14:07 CET
Exact Online - Duplicate transaction import via Exact PSD2 link for ING (Belgium)
Identified - The issue has been identified and we are working on a fix.
Nov 28, 2025 - 15:20 CET
Investigating - You may experience that (some) transactions are imported twice when you use an Exact PSD2 bank link for ING in the Belgium legislation of Exact Online. The duplicate transactions show up in consecutive bank entries. We are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.
Nov 26, 2025 - 15:56 CET
Exact API - Elvy sychronisation unavailable (NL)
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2025 - 15:17 CET
Investigating - You may currently get a "Service unavailable" error when trying to synchronise Elvy and Exact Online. We are investigating this issue with Elvy. Our apologies for the inconvenience.
Nov 27, 2025 - 17:27 CET
Exact Online Fiscaal / Jaarrekening – Oops message when changing the subscription
Identified - You may receive an "oops" message when changing your subscription. This only applies if you have an Exact Online subscription. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Nov 28, 2025 - 11:17 CET
Multivers on premise – Registrations for PEPPOL cannot be completed (BE)
Identified - We are currently not able to complete your Peppol registration. When trying to register for PEPPOL in a Belgian administration, you will see the following error message “Subscription data for RowKey: (number) not found.” We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Nov 18, 2025 - 14:47 CET
Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners
Identified - We would like to inform you that, following consultation with the Tax Authorities, it has become apparent that when a single joint OWR return has been submitted, OWR returns do not include a separate XBRL file for the fiscal partner, which the Tax Authorities do expect. The 'Opgaaf Werkelijk Rendement' (OWR) with fiscal partner must therefore be resubmitted. If you have not done this yet, we advise you to resubmit it as soon as possible.

If this applies to you, the administrators received an email today, 17 November, with further information. Please refer to this email. Our apologies for the inconvenience.
Nov 17, 2025 - 15:18 CET
Exact Online - Error when uploading purchase documents in the Exact Online app (NL)
Update - We are still working on a fix. You can assign the "Communicate in-context with accountant" role to all My[Firm] users simultaneously through the following menu path: [Company name > Master data > Users > Roles > "Collaboration" tab > the number in the Users column under "Communicate in-context with accountant" > Check the My[Firm] users > transfer them to the right column by clicking the arrow > Save].

After enabling the "Communicate with my accountant" right, My[Firm] users can upload documents in the Exact Online app again without receiving the message "Error. Upload failed. Please try again. \n Document type is not allowed." As soon as an update becomes available we will update this page.
Oct 27, 2025 - 11:16 CET
Update - We have identified the cause of this issue. The error message occurs for My[Firm] users when the right ‘Communicate in-context with accountant / Met mijn accountant communiceren’ is disabled. This right can be found on the collaboration tab of the user card. After the right has been enabled by the accountant the My[Firm] user is able to upload documents through the Exact Online app without facing unexpected errors again.
Oct 24, 2025 - 10:31 CEST
Identified - The issue has been identified and we are working on a fix.
Oct 24, 2025 - 08:24 CEST
Investigating - You may receive an error 'Fout. Uploaden is mislukt. Probeer het opnieuw. \n document type is not allowed' when uploading purchase documents in the Exact Online app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 23, 2025 - 08:33 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Degraded Performance
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Degraded Performance
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeco Operational
Exact API Degraded Performance
Bank links / PSD2 Degraded Performance
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

HR & Salaris Gemak - Maintenance on 03-12-2025 between 20:00 - 22:00 CET Dec 3, 2025 20:00-22:00 CET

Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 03-12-2025 between 20:00 - 22:00 CET. Our apologies for the inconvenience.
Posted on Nov 26, 2025 - 14:13 CET

Exact Online - Belfius PSD2 unavailable due to scheduled maintenance (BE) Dec 6, 2025 23:30 - Dec 7, 2025 18:00 CET

Due to scheduled maintenance at Belfius, PSD2 services will not be available from Saturday December 6th 11:30 PM to Sunday December 7th 6:00 PM (CET). During this timeframe it will not be possible to send payments through the automatic PSD2 bank link for Belfius. Statements will be imported with a delay. Our apologies for the inconvenience.
Posted on Nov 27, 2025 - 13:06 CET
Nov 29, 2025

No incidents reported today.

Nov 28, 2025
Exact Online - Scheduled maintenance on November 28th - 00:45 - 03:00 CET (NL)
Completed - The scheduled maintenance has been completed.
Nov 28, 03:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:45 CET
Scheduled - You may experience an outage on November 28th between 00:45 and 03:00 CET due to scheduled maintenance. This affects users of Exact Online in the Netherlands. Our apologies for the inconvenience.
Nov 24, 11:57 CET
Nov 27, 2025
Exact Cloud Services – Maintenance on Cloud platform
Completed - The scheduled maintenance has been completed.
Nov 27, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 CET
Scheduled - We will be undergoing maintenance between 18:00 – 23:00 CET on 27-11-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 505 and Exact Synergy 504/505 (depending on the corresponding Exact Globe(+) version). The Cloud platform will be offline during the maintenance.
Nov 13, 09:46 CET
Exact Online Jaarrekening - 503 Service Temporarily Unavailable error when opening an Audit plan (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 27, 12:18 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 11:45 CET
Investigating - You may experience an '503 Service Temporarily Unavailable' error when opening an Audit plan. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.
Nov 27, 11:24 CET
Exact Online - Scheduled maintenance on November 27th - 00:45 - 03:00 CET (BE)
Completed - The scheduled maintenance has been completed.
Nov 27, 03:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:45 CET
Scheduled - You may experience an outage on November 27th between 00:45 and 03:00 CET due to scheduled maintenance. This affects users of Exact Online in Belgium. Our apologies for the inconvenience.
Nov 24, 11:58 CET
Nov 26, 2025
Exact Online - Bank statements not imported via ING 1.0 bank link (NL)
Resolved - The issue has been resolved. All missing statements have been imported. Our apologies for the inconvenience.
Nov 26, 09:53 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Nov 25, 19:50 CET
Identified - The issue has been identified and we are working on a solution.
Nov 25, 10:34 CET
Investigating - You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 25, 09:50 CET
Nov 25, 2025
Exact Online - Unable to open or download documents (US)
Resolved - This issue has been resolved and you are able to open or download documents again. Our apologies for the inconvenience.
Nov 25, 16:11 CET
Identified - The issue has been identified and we are working on a fix.
Nov 17, 12:24 CET
Investigating - You may experience issues when opening or downloading documents. We are investigating the issue. Once an update becomes available, we will update this page. Our apologies for the inconvenience.
Nov 11, 12:59 CET
Exact Online My[Firm] - VAT codes of the type 'Including' used in a sales invoice will be automatically adjusted to excluding VAT (Global)
Resolved - This issue has been resolved. The prices in sales invoices wont be adjusted anymore when using a VAT code of the type 'Including'. Our apologies for the inconvenience.
Nov 25, 08:23 CET
Identified - You may experience issues with the price automatically being adjusted to excluding VAT when using a VAT code of the type 'Including' in sales invoices. This only affects invoices created in My[Firm]. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Nov 20, 09:44 CET
Nov 24, 2025
Exact Multivers - Logging in to Exact Multivers not possible (NL)
Resolved - The issues have been solved. Logging into Multivers Online should be possible again. If problems still occur, please contact Support. Our apologies for the inconvenience.
Nov 24, 11:59 CET
Investigating - You may experience issues logging in to Multivers Online. You will get an error with "This computer can't connect to the remote computer." We are investigating this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Nov 24, 09:09 CET
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 20, 10:38 CET
Update - At this moment we are still investigating the issue.
Nov 17, 15:20 CET
Investigating - You may experience issues when trying to reset a password via the Exact Cloud Services Password Reset Portal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 11, 16:26 CET
Nov 19, 2025
PSD2 / Peppol - Unable to complete company screening due to Cloudflare outage (Global)
Resolved - This issue has been resolved. Currently pending registrations will be assessed by us. To double check if the registration is received you can go through: Settings > Tab: Electronic invoices or Tab: Bank links > Company screening > Status. If the status does not show the company screening being completed, please repeat the screening. Our apologies for the inconvenience.
Nov 19, 10:29 CET
Investigating - We are currently unable to complete company screenings due to the global Cloudflare outage, which will affect both PSD2 bank links and Peppol registrations. When you finish the company screening you will receive an error upon confirmation of the company screening. We do receive the company screening request and will be able to manually confirm the verification after the Cloudflare outage is resolved. Our apologies for the inconvenience.
Nov 18, 14:50 CET
Exact Officient - Scheduled maintenance on November 19th
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 CET
Scheduled - We will be undergoing maintenance between 05:00 – 06:00 CET on 19-11-2025 on our Platform for Exact Officient users. Both the HR platform as well as the Employee Self Service functionalities are unavailable during this time. We will perform several updates to ensure a more stable environment in the future.
The nightly automatic imports between 18-11-2025 and 19-11-2025 will not be executed.
Nov 13, 13:41 CET
Nov 18, 2025
Exact Online - Creation of new accounts with Graydon unavailable (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 18, 16:25 CET
Investigating - You may experience issues when creating new accounts with the Graydon functionality. This is caused by the global Cloudflare outage. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. After the Cloudflare outage has been resolved you will be able to use this functionality again. Our apologies for the inconvenience.
Nov 18, 15:08 CET
Exact Online My[Firm] - Line discounts shown for items in sales invoices (Global)
Resolved - This issue has been resolved. The discount can now manually be added for each invoice line, and the discount always starts at 0%. Our apologies for the inconvenience.
Nov 18, 08:17 CET
Identified - You may experience that a line discount is shown for an item when the sales price of the item is changed in the sales invoice or when the linked VAT code of the item differs from the linked VAT code of the customer. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Nov 13, 10:20 CET
Nov 17, 2025
Exact Online – No new API connections possible for app partners Basecone, PLEO and Soluz.io (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 17, 11:01 CET
Investigating - It is currently not possible to create a new API connection with Basecone, PLEO and Soluz.io. We are investigating this issue together with the partners and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 12, 16:48 CET
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Exact Online - Scheduled maintenance on November 15th
Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 CET
Scheduled - You may experience reduced performance on Saturday, November 15 between 19:00 - 21:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Nov 14, 10:43 CET
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