Exact Proquro - Microsoft Graph Error with Mailbox
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 2025 - 16:02 CET
Identified - You may experience an error in Exact ProQuro when accessing the mailbox in combination with Microsoft Graph. We have identified the issue and are working on a solution. Our apologies for the inconvenience.
Jan 17, 2025 - 12:51 CET
Exact Online - No rights error after closing invoice approval screen (Global)
Update - We are continuing to work on a fix for this issue.
Jan 24, 2025 - 13:49 CET
Identified - You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 09:53 CET
Exact Globe Payroll - PMT pension calculation incorrect
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 2025 - 12:12 CET
Investigating - The PMT pension calculations are currently incorrect. This affects employment conditions groups 1201 until 1209 and 1725. We are working on a solution. Please refrain from calculating payroll runs in the M&T branches until further notice. Our apologies for the inconvenience.
Jan 23, 2025 - 16:41 CET
Exact Online Bankenrapportage (On Premise) - Unhandled exception error when validating credit reports (NL)
Investigating - We are currently experiencing an issue in our on premise software 'Bankenrapportage' where the validation button throws an exception error.
We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 24, 2025 - 11:22 CET
Exact Online Payroll – Labor disability pension calculates with incorrect values In the Afbouw employment conditions groups
Identified - In the Afbouw employment conditions groups (Exact ECG codes NL-5701A and NL-5701B) the premium, franchise and maximum values have not yet been updated to the new 2025 values in the components 5701-04 en 5701-015 for labor disability pension. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:57 CET
Exact Online Payroll - Creating multiple payroll tax declarations simultaneously might result in skipped declarations
Investigating - Creating multiple payroll tax declarations from the payroll process overview by selecting multiple payroll periods at the same time for one single company may result in skipped periods in the declarations, because the declarations are not created in chronological order. This leads to corrections in the next declaration without having an initial declaration for the skipped periods.

Please refrain from creating payroll tax declarations at the same time by selecting multiple periods for one single company until further notice.
Selecting multiple companies to create the payroll tax declaration for one specific payroll period is still possible. We are working on a solution. Our apologies for the inconvenience.
Jan 23, 2025 - 16:21 CET
Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations
Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 16:27 CET
Exact Online Payroll – pension calculation in employment conditions group Timmerindustrie calculates incorrectly
Identified - In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:56 CET
Exact Online Payroll - pension calculation in employment conditions groups Natuursteen Vakwerkbedrijven and Bitumineuze en Kunststof Dakbedekkingsbedrijven calculates incorrectly
Identified - In the Natuursteen Vakwerkbedrijven and Bitumineuze en Kunststof Dakbedekkingsbedrijven employment conditions groups (Exact ECG codes NL-6001, NL-5801A and NL-5801B), the pension premiums are not yet updated to the new 2025 values. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:55 CET
Exact Online Payroll - Franchise amount incorrect for employment conditions group 'Aardappelen, Groenten of Fruit, Groothandel in-'
Investigating - The franchise (alias tax free) amount is currently incorrect for employment conditions group 'NL-4201 Aardappelen, Groenten of Fruit, Groothandel in-'. This concerns payroll components 4201-044 until 4201-047 and 4201-050 until 4201-053. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:39 CET
Exact Online Payroll - Maximization on SV wage not set correctly for M&T employment conditions groups in Social Fund component
Investigating - The M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) currently contain an incorrect maximum amount for the payroll component '1200-008 Premie sociaal fonds werkgever'. This affects employees in these branches with a yearly wage between 75.864 and 89.382 euro. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:39 CET
Exact Online Payroll - Payroll tax return shows incorrect error AWf premium
Investigating - You might currently see a message in the payroll tax return wizard about 'De aanwas in het cumulatieve premieloon AWf laag is ongelijk aan nul'. This error is often incorrect because the message does not take the ruling for employees younger than 21 into account. The calculation does take the ruling for young employees into account and is correct. You can dismiss the error message and continue your declaration. We are working on a solution. Our apologies for the inconvenience.
Jan 21, 2025 - 12:31 CET
Exact Online Payroll - Sending PMT pension declaration currently not possible
Investigating - It is currently not possible to send in your PMT pension declarations through the new UPA declaration system. Your pension declaration will be rejected with a message stating that your username and/or password are incorrect. We are working on a solution. Please refrain from sending your PMT pension declaration until further notice. Our apologies for the inconvenience.
Jan 21, 2025 - 11:02 CET
Exact Online - Horizontal scrolling in new design (Global)
Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 12:37 CET
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Degraded Performance
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2025

No incidents reported today.

Jan 25, 2025
Exact Online Payroll/Globe Salaris/HR & SalarisGemak/Salaris Plus - Temporary delay in response message of payroll tax declarations
Completed - The scheduled maintenance has been completed.
Jan 25, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 CET
Scheduled - Necessary maintenance will take place at the Tax Authority this coming weekend (24 & 25 January). During the maintenance, submitted declarations will be parked and no return messages will be sent. Submitted declarations will still be delivered to the Tax Authority after the maintenance.
Jan 23, 09:39 CET
Exact Online Fiscal and Annual Reporting - Scheduled Maintenance on the 25th of January (NL)
Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 CET
Scheduled - Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 25th of January between 04:00–10:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 21, 12:05 CET
Jan 24, 2025
Exact Online Premium - Not possible to export reports via tool icon (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 24, 13:48 CET
Investigating - It is currently not possible to export reports in Exact Online Premium using the Tool Icon in the right top corner of your screen. When trying to export using the tool icon, an error is shown: ‘Something went wrong, please try again’.

It is still possible to export reports via [Company Name > Import Export > CSV Excel > (Subject) > Export]. Please note that not all reports are available in this menu path. We are investigating the issue. Our apologies for the inconvenience.
Jan 24, 13:21 CET
Jan 23, 2025
EOL Fiscal and Annual Reporting - There is a delay in our environment (NL)
Resolved - This incident has been resolved!
Jan 23, 09:59 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 09:14 CET
Investigating - There is a delay in our environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 22, 16:04 CET
Jan 22, 2025
HR & Salaris Gemak - Maintenance on 22-01-2024 between 20:00 - 22:00 CET
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 CET
Scheduled - Due to planned maintenance HR & Salaris Gemak will be unvavailable on 22-01-2025 between 20:00 -22:00 CET. Our apologies for the inconvenience.
Jan 17, 11:36 CET
Exact Online - OOPS-error when importing bank files or editing bank entries (NL)
Resolved - The issue has been resolved. All menu paths are working as intended again. Our apologies for the inconvenience.
Jan 22, 11:27 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 10:39 CET
Investigating - You may experience an OOPS error when editing a bank entry or manually importing a bank file in Exact Online. We are currently investigating this issue. Our apologies for the inconvenience.
Jan 22, 10:11 CET
Jan 21, 2025
Exact Online - Performance issue through various menu paths (ES)
Resolved - This issue has been resolved. You won't experience these performance issues anymore. Our apologies for the inconvenience.
Jan 21, 14:49 CET
Investigating - You may experience performance issues in Exact Online through various menu paths. Please note that this issue only affects Spanish Exact Online licenses. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.
Jan 21, 13:53 CET
Exact Online Digipoort - Logging in to Digipoort is not possible (NL)
Resolved - This issue has been resolved. Logging in to Digipoort is possible again. Our apologies for the inconvenience.
Jan 21, 08:24 CET
Identified - We have identified the issue and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 20, 16:06 CET
Investigating - We are currently experiencing an issue where logging in to Digipoort is not possible. You might receive the message: "Login failed because the username/password combination is unknown, or because your account is inactive." We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 20, 11:54 CET
Jan 20, 2025
Delay in processing payments due to planned maintenance at Rabobank
Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 CET
Scheduled - Due to planned maintenance at Rabobank there may be a delay in processing payments via the mobile Exact Online app or the Exact Payment link. Payments that are done through one of those channels will be processed with a delay.
Jan 16, 14:39 CET
Jan 19, 2025
Jan 18, 2025
Exact Online Fiscal and Annual Reporting - Scheduled Maintenance on the 18h of January (NL)
Completed - The scheduled maintenance has been completed.
Jan 18, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 04:00 CET
Scheduled - Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 18th of January between 04:00–10:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 15, 15:33 CET
Jan 17, 2025

Unresolved incident: Exact Online - Horizontal scrolling in new design (Global).

Jan 16, 2025
Exact Cloud Services - Maintenance on Cloud platform - 16-01-2025 between 18:00 and 22:00.
Completed - The scheduled maintenance has been completed.
Jan 16, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 CET
Scheduled - We will be undergoing maintenance between 18:00 -22:00 CET on 16-01-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 503 and Exact Synergy 502/503.
During the maintenance session, you will not be able to use Exact Globe, Exact Globe+ and Exact Synergy and the Hosted Desktop will not be available.
Our apologies for the inconvenience.
Jan 8, 15:43 CET
Scheduled maintenance access point PEPPOL
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 15:24 CET
Scheduled - Due to scheduled maintenance it will not be possible to send and receive invoices using or register to the PEPPOL network on Thursday January 16th between 20:00 CET and 21:00 CET. Sending invoices via PEPPOL may result in an error message. Please refrain from registering to the PEPPOL network during this maintenance, as registrations may not be verified automatically and therefore cause a delay.
Jan 15, 15:00 CET
Exact Online Jaarrekening - Annual accounts template is not loaded into the annual accounts (NL)
Resolved - This incident has been resolved!
Jan 16, 12:40 CET
Investigating - We are experiencing an issue that the annual accounts styling template is not currently being loaded into the annual accounts. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 16, 11:38 CET
Multivers Online - Logging in not possible (NL)
Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Jan 16, 09:46 CET
Monitoring - A fix has been implemented, and we are monitoring the results.
Jan 16, 09:25 CET
Investigating - You may experience an issue when trying to log in to Multivers Online. After clicking on button "Logging in to the application" the following page is not loaded, and displays an error message saying "There was an error in the application and the process cannot be completed". We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 16, 09:04 CET
HR/Salarisgemak – Failed to launch application error (NL)
Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Jan 16, 09:46 CET
Monitoring - A fix has been implemented, and we are monitoring the results.
Jan 16, 09:25 CET
Investigating - You may experience an error saying “Failed to launch application" when trying to log in to Citrix. We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 16, 08:49 CET
EOL Payroll - Payroll calculation not possible (NL)
Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Jan 16, 09:46 CET
Monitoring - We have implemented a fix and we are monitoring the results. You can calculate your payroll again provided that your employment conditions group is updated for 2025. You can check this through [Company name > Master data > Payroll | Employment conditions groups] in the column 'Updated up to year'.
Jan 16, 08:40 CET
Update - It is currently not possible to do payroll calculations in Exact Online Payroll (NL). Payroll calculations are still possible in Exact Online Premium (NL), unless you use any of the 'Metaal en Techniek' employment conditions groups. We are working on a solution.
Jan 15, 12:01 CET
Investigating - We are currently experiencing issues with the payroll calculation. We are working on a solution. Our apologies for any inconvenience caused.
Jan 15, 09:11 CET
Jan 15, 2025
HR & Salaris Gemak – maintenance 15-01-2025 between 20:00 -22:00 CET
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 CET
Scheduled - Due to planned maintenance 15-01-2025 between 20:00 -22:00 CET HR & Salaris Gemak will be unavailable. Our apologies for the inconvenience.
Jan 13, 10:33 CET
Jan 14, 2025
Exact Online - Entry proposals have been created despite company settings (NL/BE)
Resolved - The issue has been resolved. The digital postbox is working as intended again. Our apologies for the inconvenience.
Jan 14, 20:08 CET
Update - The issues described in the previous updates have been resolved. However, for the period from 2 January to 6 January 2025, some invoices may not be displayed correctly in the digital postbox. We advise you to check whether these invoices still need to be entered.

When you are possibly affected, you can find an overview of the impacted invoices via the Documents menu under the "Invoices" option. Click on the link to the relevant invoice in this overview to process it. Our apologies for the inconvenience.
Jan 9, 13:36 CET
Update - Based on our observations the issues as described below were not solved in all situations especially for customers with Exact Online for Wholesale Distribution, Exact Online for Manufacturing and Exact Online Project Management subscriptions. This morning this has been solved for these subscriptions. We will continue to monitor the situation and provide updates via this status page.
Jan 6, 13:13 CET
Monitoring - Due to the activation of new functionality, the adding of three free of charge invoice proposals to the various Exact Online subscriptions, we have detected multiple issues regarding the scan service, invoice processing and the digital postbox between January 2-3, 2025.

Currently the issues known to us have been resolved and the new functionality has been temporarily reversed. We will continue to implement improvements and provide updates via this status page.

We apologize for any inconvenience.
Jan 4, 20:40 CET
Identified - From now on, invoices that were sent to the digital postbox can be found and handled via [Purchase > Invoices > Purchase > Overview]. For the first three invoices an entry proposal will be created automatically by Exact and these are included in your Exact Online agreement. If you want additional invoices to be processed automatically as well, you can consider a scan bundle. If no bundle is activated, no additional entry proposals will be invoiced after you process them using the purchase overview.

Between January 1st and January 2nd entry proposals have been created even when the ‘Send to scanning service automatically’ setting is disabled in your administration settings. We are aware of this issue. Entry proposals which should not have been created will not be invoiced to you. Our apologies for the inconvenience.
Jan 3, 13:12 CET
Exact Online - Fields not filled in when sending xml files to the digital postbox (NL/BE)
Resolved - The issue has been resolved. Entry fields will be prefilled again when a XML file is sent to the digital postbox. Our apologies for the inconvenience.
Jan 14, 20:08 CET
Investigating - You may experience that fields in the entry screen are not automatically filled in anymore when sending xml files to the digital postbox. Our apologies for the inconvenience.
Jan 10, 14:53 CET
Exact Online Collaboration: Emails of declarations and annual reports sent from Exact Online Fiscaal are not being received (NL)
Resolved - This incident has been resolved.
Jan 14, 09:02 CET
Update - We are continuing to investigate this issue.
Jan 13, 13:46 CET
Investigating - E-mails of declarations and annual reports sent for approval or inspection are currently not being received. This applies to all app environments. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience
Jan 13, 13:45 CET
Jan 13, 2025
Jan 12, 2025

No incidents reported.

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