Investigating - In employment conditions group Huisartsenzorg (Exact ECG code NL-3501), the percentages in components '3501-045 Premie Sociaal Fonds werknemer bruto' & '3501-046 Premie Sociaal Fonds werkgever' are not updated for 2025. We are working on a solution. Our apologies for the inconvenience.
Feb 12, 2025 - 15:31 CET
Investigating - In employment conditions groups connected to the 'BPL Basisregeling' (Exact ECG codes NL-0101 until NL-0107), component '0100-025 BPL Basisregeling pensioen' is calculated for underage employees in 2025. We are working on a solution. Our apologies for the inconvenience.
Feb 11, 2025 - 12:58 CET
Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 12:37 CET
Identified - You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.
Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.
Feb 06, 2025 - 11:20 CET
Investigating - In employment conditions group Bouw & Infra - BOUW (NL-0301a), the 'Reisurenvergoeding Voorman, leermeester of instructeur' includes an incorrect hourly amount. We are working on a solution, but you can use a gross allowance based on template T_BR_VRG_AANTAL in the meantime to pay the correct amount. Our apologies for the inconvenience.
Jan 29, 2025 - 16:09 CET
Identified - In the calculation for employees which get paid by the hour the hours leave are being deducted from the hours paid per 2025. The hours leave include: paid leave, sick leave and the WAZO leave types. We are working not deduction the hours leave from the hours worked, so the way of entering hours is equal to that of 2024. If you are not able to wait for this solution you van add the hours leave to the hours worked for now. We are working on a solution. Our apologies for the inconvenience.
Jan 29, 2025 - 11:27 CET
Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 16:27 CET
Identified - In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:56 CET
Resolved -
This issue has been resolved. If you changed the alignment to the left as a workaround, you can reverse these changes if you wish. Our apologies for the inconvenience caused.
Feb 13, 15:34 CET
Identified -
When using the [Alignment - Right] setting in your purchase entry screen, your uploaded document preview will cause the rest of the user interface to be misaligned. We have identified this issue and are working on a solution. Please note that you can use setting [Tools icon - Customise - Aligment - Left] to solve the issue in the meantime.
We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 7, 16:26 CET
Resolved -
This incident has been resolved.
Feb 13, 09:46 CET
Investigating -
We are currently experiencing an issue in our on premise software 'Bankenrapportage' where the validation button throws an exception error. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Feb 11, 09:22 CET
Resolved -
The issue has been resolved. OB declarations 2025 can be submitted again without unexpected errors in Digipoort. Our apologies for the inconvenience.
Feb 12, 14:57 CET
Identified -
We are currently experiencing an issue in Digipoort where you get an error message stating "Could not find file 2025.xml" while trying to submit OB declarations 2025. Because of this issue it is also not possible to print the XBRL's for these OB declarations 2025 in Digipoort We have identified the cause of this problem and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Feb 5, 15:15 CET
Resolved -
This issue has been resolved. You are able to log in again. Our apologies for the inconvenience.
Feb 11, 13:25 CET
Investigating -
There is an issue with automatic logout. This can cause you to receive an error message when you try to log in. We are working on a solution. Our apologies for the inconvenience.
Feb 11, 09:18 CET
Resolved -
This issue has been resolved. You are able to log in again. Our apologies for the inconvenience.
Feb 10, 16:30 CET
Investigating -
Currently it is not possible to log in with your One Exact Identity credentials. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 10, 15:49 CET
Resolved -
The implemented fix has solved the issue.
Feb 7, 16:02 CET
Monitoring -
A fix has been implemented, and we are monitoring the results.
Feb 7, 13:19 CET
Investigating -
You may experience an OOPS error when working in Exact Online when using multiple menu paths. We are currently investigating this issue. Please note that repeating the action that caused the OOPS error to appear will result in the action being processed without issue.
We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 7, 12:31 CET
Resolved -
This incident has been resolved.
Feb 7, 09:25 CET
Identified -
The issue has been identified and a fix is being implemented.
Feb 5, 08:34 CET
Investigating -
Newly registered customers for invoicing via PEPPOL can receive the message "Sender not registered in Electronic Invoicing Service" upon sending an Invoice. We are working on a solution. Our apologies for the inconvenience.
Jan 29, 15:31 CET
Resolved -
This incident has been resolved!
Feb 6, 12:23 CET
Identified -
The issue has been identified, and a fix is being implemented.
Feb 5, 16:28 CET
Update -
We are continuing to investigate this issue.
Jan 29, 15:52 CET
Investigating -
We are currently experiencing an issue in our on premise software 'Bankenrapportage' where the validation button throws an exception error. We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 24, 11:22 CET
Resolved -
The issue has been resolved. You can open account cards of suppliers again without any issues. If you have deactivated the extensions on the account card, you can reactivate the extensions again. Our apologies for the inconvenience.
Feb 6, 10:04 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 6, 09:51 CET
Identified -
We have identified that extensions on the account card are causing the issue. Please note that the disabling of extensions active on this page will make the page available again. We are working on a fix for this issue.
Feb 5, 10:56 CET
Investigating -
Currently we are experiencing issues when opening account cards of suppliers in Exact Online Premium. You will get an Oops error when you open the account card. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 5, 10:13 CET
Resolved -
The issue has been resolved. The invoice approval functionality is working as intended again. Our apologies for the inconvenience.
Feb 5, 15:04 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 5, 08:27 CET
Update -
We are continuing to work on a fix for this issue.
Jan 24, 13:49 CET
Identified -
You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 09:53 CET
Resolved -
The ASF health premium deduction has been adjusted from nett to gross. To calculate retroactively with the correct deduction, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:51 CET
Investigating -
In employment conditions group NL-0901 Grafimedia, the 'ASF gezondheidspremie' is caclulated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.
Jan 28, 10:10 CET
Resolved -
The labor disability pension premium percentages, tax free and maximum amount in employment conditions groups NL-5701A and NL-5701B have been adjusted. To calculate retroactively with the correct values, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:26 CET
Identified -
In the Afbouw employment conditions groups (Exact ECG codes NL-5701A and NL-5701B) the premium, franchise and maximum values have not yet been updated to the new 2025 values in the components 5701-04 en 5701-015 for labor disability pension. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:57 CET
Resolved -
The functionality to create payroll tax declarations from the payroll process overview by selecting multiple payroll periods at the same time is temporarily disabled. We are working to re-enable this functionality. In the meantime, you can create the payroll tax declaration one period at the time. Selecting multiple companies to create the payroll tax declaration for one specific payroll period is still possible. Our apologies for the inconvenience
Feb 5, 11:22 CET
Investigating -
Creating multiple payroll tax declarations from the payroll process overview by selecting multiple payroll periods at the same time for one single company may result in skipped periods in the declarations, because the declarations are not created in chronological order. This leads to corrections in the next declaration without having an initial declaration for the skipped periods.
Please refrain from creating payroll tax declarations at the same time by selecting multiple periods for one single company until further notice. Selecting multiple companies to create the payroll tax declaration for one specific payroll period is still possible. We are working on a solution. Our apologies for the inconvenience.
Jan 23, 16:21 CET
Resolved -
The pension premium percentages in employment conditions groups NL-6001, NL-5801A and NL-5801B have been adjusted. To calculate retroactively with the correct percentage, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:20 CET
Identified -
In the Natuursteen Vakwerkbedrijven and Bitumineuze en Kunststof Dakbedekkingsbedrijven employment conditions groups (Exact ECG codes NL-6001, NL-5801A and NL-5801B), the pension premiums are not yet updated to the new 2025 values. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:55 CET
Resolved -
The tax-free value in components 4201-044 to 4201-047 and 4201-050 to 4201-053 has been adjusted to the correct value. To calculate retroactively with the correct tax-free amount, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:17 CET
Investigating -
The franchise (alias tax free) amount is currently incorrect for employment conditions group 'NL-4201 Aardappelen, Groenten of Fruit, Groothandel in-'. This concerns payroll components 4201-044 until 4201-047 and 4201-050 until 4201-053. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:39 CET
Resolved -
The maximum value in component 1200-008 has been adjusted to the correct value. To calculate retroactively with the correct maximum wage, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:15 CET
Investigating -
The M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) currently contain an incorrect maximum amount for the payroll component '1200-008 Premie sociaal fonds werkgever'. This affects employees in these branches with a yearly wage between 75.864 and 89.382 euro. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:39 CET
Resolved -
The notification in the wage tax return has been adjusted and from now on takes into account the adjusted regulation for employees younger than 21. Should you still receive the notification from now on, it is probably legitimate. Please check the Awf settings for the employees mentioned. Our apologies for the inconvenience.
Feb 5, 11:07 CET
Investigating -
You might currently see a message in the payroll tax return wizard about 'De aanwas in het cumulatieve premieloon AWf laag is ongelijk aan nul'. This error is often incorrect because the message does not take the ruling for employees younger than 21 into account. The calculation does take the ruling for young employees into account and is correct. You can dismiss the error message and continue your declaration. We are working on a solution. Our apologies for the inconvenience.
Jan 21, 12:31 CET
Resolved -
This issue has been resolved. It is possible again to open 'Werkprogramma'. Our apologies for the inconvenience.
Feb 4, 13:02 CET
Update -
This issue has been resolved. It is possible again to open 'Werkprogramma'. Our apologies for the inconvenience.
Feb 4, 13:01 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 4, 11:16 CET
Identified -
You may experience that you receive an error message stating "{"messages":["Migration(s) in progress."],"status":503}" while opening 'Werkprogramma' projects. We have identified the problem and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Feb 4, 09:34 CET
Resolved -
The issue has been resolved. It is possible again to log in to the Inventory Management App without receiving unexpected errors. Our apologies for the inconvenience.
Feb 4, 12:24 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 4, 10:08 CET
Investigating -
You may experience that you receive a error message stating "Client with identifier xxx not found" when trying to log in to the Inventory Management App. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 4, 08:34 CET
Resolved -
This issue has been resolved. Our apologies for the inconvenience.
Feb 3, 11:11 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 3, 11:11 CET
Investigating -
Currently we are experiencing issues with all our third party links. This includes but is not limited to AFAS, Twinfield, Mareon, 12Build and Scab. The data which is usually exchanged through these API links may take longer to be processed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 3, 10:47 CET
Resolved -
The issue has been resolved. After the hyperlink 'Retry' has been clicked in the automatic import log, the bank links are working as intended again. Our apologies for the inconvenience.
Feb 3, 09:22 CET
Monitoring -
It is possible that your statements via an Exact PSD2 bank link with Rabobank are not being automatically updated since January 22. In the financial dashboard ([Cockpits > Financial Dashboard]) you can see until when the bank transactions have been updated and when they were last retrieved. If there has been a failed import, you can resolve this by clicking on the hyperlink 'The import has failed'. You will then be taken to the Automatic import log (also accessible via [Finance > Bank and cash > Statements > Automatic import log]). On this page you will see the possible reason for a failed import, and you can still import the statements here by clicking on the hyperlink 'Retry'. Our apologies for the inconvenience.
Jan 27, 10:23 CET
Completed -
The scheduled maintenance has been completed.
Jan 31, 21:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 CET
Scheduled -
You may experience reduced performance on Friday January 31st between 19:00 CET and 21:00 CET due to scheduled maintenance. Our apologies for the inconvenience.
Jan 29, 14:53 CET