The issue has been resolved. Images from the accompanying mail are not seen as invoices anymore. Our apologies for the inconvenience.
Posted Feb 10, 2026 - 08:40 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 09, 2026 - 16:08 CET
Investigating
Mails sent to the digital postbox or scanning service which contain images in the accompanying mail such as logo’s, signatures and pictures are seen as separate invoices. This may result in empty entry proposals. These empty proposals will not affect your scanning bundle. We are currently investigating this issue. Our apologies for the inconvenience.
Posted Feb 05, 2026 - 15:14 CET
This incident affected: Exact Online and Exact Online Premium.