Exact System Status

Statements and payments via Exact PSD2-bank links are not being processed (EOL - NL)

Identified - The issue has been identified and a fix is being implemented.
Mar 22, 2023 - 17:27 CET

Investigating - The bank statements and payments via Exact PSD2-bank links are not being processed. While doing payments you may receive a message that it takes longer than usual. If you didn't receive a statement, you don't have to perform any action for now. We are investigating the issue and try to import the missing statements as soon as possible. Our apologies for any inconvenience caused.
Mar 22, 2023 - 10:22 CET

'Sorry, something went wrong' when registering an app in the app center. (NL)

Monitoring - New apps can now be registered to the app center again. This means that if you registered an app this morning which did not show up in your app center, you are now able to successfully register that app. The cause of the issue is still under investigation.
Mar 20, 2023 - 15:58 CET

Investigating - When registering a new app in the app center an error will occur: 'Sorry, something went wrong'. We are currently investigating the issue. Please don't try to register new apps now. We will let you know when you can register new apps again, via this page. Other API functionalities are still working as intended. Our apologies for the inconvenience.
Mar 20, 2023 - 12:36 CET

Exact Online - Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Online Bouw Operational

Exact Online - Belgium Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn [Kantoor] Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Online Bouw Operational

Exact Online - other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Support department Operational

Exact Online Premium Operational

Accountancy Gemak - Software Gemak Operational

Boekhoud Gemak Operational

Communicatie Gemak Operational

Digipoort Operational

DM online Operational

Fiscaal Gemak Operational

HR & Salaris Gemak Operational

Kantoor Gemak / PM 365 Operational

Multivers Operational

Online Samenwerken (OSW) Operational

Rapportage Gemak Operational

Werkprogramma Gemak Operational

Exact Globe - Synergy - Financials - SRXP - P2P - AEC Operational

Exact Cloud Services Operational

Reeleezee - Accounting - Accountancy portal - Cashr Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 22, 2023

Unresolved incident: Statements and payments via Exact PSD2-bank links are not being processed (EOL - NL).

Mar 21, 2023

Exact Cloud Services e-mail issue

Resolved - This incident has been resolved.
Mar 21, 12:26 CET

Monitoring - The mail service has been restored, we are monitoring the solution
Mar 21, 12:12 CET

Update - The issue is limited to customers on our healthcare platform
Mar 21, 12:03 CET

Identified - We have identified the cause of the mail issue and are working on restoring the service. We expect a solution in the next 1,5 - 2 hours
Mar 21, 11:31 CET

Investigating - Currently you may experience an issue with e-mail exchange in the cloud environment
Mar 21, 11:20 CET

Mar 20, 2023

Error message when updating Exact Globe(+) and Exact Synergy (EG+)

Resolved - This incident has been resolved.
Mar 20, 10:55 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 10:37 CET

Investigating - Currently it is not possible to update Exact Globe, Exact Globe+ and Synergy.

After entering the credentials the message "Please check that you entered the correct web site for file download, and the correct user name and password to access this web site" or "Your connection isn't private" is shown.

We are working hard to resolve this as soon as possible. We apologize for the inconvenience.
Mar 20, 08:31 CET

Mar 19, 2023

Scheduled Maintenance for Reeleezee

Completed - The scheduled maintenance has been completed.
Mar 19, 08:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:30 CET

Scheduled - We will be undergoing scheduled maintenance during this time and logging in will not be possible. Sorry for the inconvenience.
Mar 15, 08:52 CET

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Error: 'Invalid: Layout' when printing multiple individual picking lists at once (EOL)

Resolved - This incident has been resolved.
Mar 16, 09:25 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 08:42 CET

Investigating - You may get an 'Invalid: Layout' error when trying to print multiple individual Picking Lists at once. You can instead use the cluster picking list or the picking lists one by one. We are working hard to resolve this as soon as possible. We apologize for the inconvenience.
Mar 15, 09:44 CET

Mar 15, 2023

Mar 14, 2023

Scheduled Maintenance for OSW / Online Samenwerken - 14/03/2023

Completed - The scheduled maintenance has been completed.
Mar 14, 09:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:45 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:38 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:37 CET

Scheduled Maintenance for OSW / Online Samenwerken - 13/03/2023

Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 16:33 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 10, 16:32 CET

Mar 13, 2023

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

Scheduled Maintenance for EOL BE - 10/03/2023 - 11/03/2023

Completed - The scheduled maintenance has been completed.
Mar 10, 23:39 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 16:33 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 08:51 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 14:05 CET

Scheduled - We will be undergoing scheduled maintenance at this time.
Feb 24, 16:26 CET

Mar 9, 2023

No incidents reported.

Mar 8, 2023

Not possible to export data from SRXP (SRXP - NL)

Resolved - The issue has been resolved. It is possible again to export data from SRXP. Our apologies for any inconvenience caused.
Mar 8, 11:49 CET

Investigating - At the moment it is not possible to export data from SRXP. We are working hard to solve the issue. Our apologies for any inconvenience caused.
Mar 7, 15:02 CET