Exact Online - 'Payment failed' error after paying Sales invoice using Mollie payment link (NL/BE)
Identified - The issue has been identified and we are working on a solution.
Jun 26, 2025 - 14:09 CEST
Update - After investigation only payments with the Mollie payment link are affected. The Exact payment link is working as intended.
We are investigating the issue regarding the Mollie payment link. Our apologies for the inconvenience.
Jun 26, 2025 - 11:25 CEST
Investigating - It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.
Jun 25, 2025 - 15:56 CEST
Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)
Investigating - In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.
Jun 25, 2025 - 09:45 CEST
Exact Online - Not possible to complete Peppol registration if you are not the legal representative and not logged in to Exact Online (NL/BE)
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 2025 - 16:52 CEST
Investigating - It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.
Jun 20, 2025 - 09:28 CEST
Exact Multivers - Printers not visible or do not work correctly (NL)
Update - We are continuing to work on a fix for this issue. We will update this page as soon as more information is available.
Jun 12, 2025 - 10:07 CEST
Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:43 CEST
Exact Multivers - Multivers freezes or closes after logging in (NL)
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 2025 - 15:43 CEST
Investigating - You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 23, 2025 - 13:25 CEST
Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
Update - We are still working on a solution.
Jun 17, 2025 - 11:00 CEST
Identified - In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 2025 - 15:42 CEST
Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries (Global)
Update - We are continuing to investigate this issue.
Jun 16, 2025 - 13:54 CEST
Investigating - When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 04, 2025 - 12:05 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Online Payroll & HR Degraded Performance
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Degraded Performance
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Cloud Services – Maintenance on Cloud platform – 10-07-2025 between 18:00 – 22:00 Jul 10, 2025 18:00-22:00 CEST

We will be undergoing maintenance between 18:00 – 22:00 CET on 10-07-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 504 and Exact Synergy 504.
Posted on Jun 23, 2025 - 10:55 CEST
Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Exact Online - Scheduled Maintenance on June 28th
Completed - The scheduled maintenance has been completed.
Jun 28, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 19:00 CEST
Scheduled - You may experience short interruptions on Saturday June 28th between 19:00 CEST and 21:00 CEST due to scheduled maintenance. If an unexpected error pops up during this maintenance window, a retry will fix the issue. Our apologies for the inconvenience.
Jun 26, 20:54 CEST
Jun 27, 2025

No incidents reported.

Jun 26, 2025
Exact Online Bouw - Issues in the link to Exact Online (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 26, 13:08 CEST
Investigating - You may experience issues in the connection between Exact Online Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 26, 11:52 CEST
Jun 25, 2025
Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)
Resolved - This issue has been resolved. All sent emails are now visible in Exact Online
Jun 25, 15:33 CEST
Monitoring - Sent mails to the digital postbox are now being processed and should soon be visible in Exact Online. It's not necessary to resend the mails to the digital postbox as they are now being processed. Our apologies for the inconvenience.
Jun 25, 12:57 CEST
Investigating - It's possible that mails sent to the digital postbox are not received in Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Jun 25, 10:25 CEST
Exact Online Fiscaal - Credit reports are rejected with a VAS500 message (NL)
Resolved - Credit reports can be submitted again without error messages. To resubmit the credit report, first open the report in our software. The selected statement is now set to “beoordelingsverklaring” by default. This can be changed back to ‘samenstellingsverklaring” if applicable. The credit report can then be resubmitted.

Apologies for the inconvenience.
Jun 25, 11:01 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 16:52 CEST
Investigating - Currently, submitted credit reports can be rejected with reasons VAS500. We are investigating the issue. Our apologies for the inconvenience.
Jun 24, 10:59 CEST
Jun 24, 2025
Exact Online Bouw – Purchase invoices can not be synchronized to Exact Online Bouw (NL-BE)
Resolved - The issue has been resolved. All invoices have been synchronized to Exact Online Bouw. Our apologies for the inconvenience.
Jun 24, 12:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 10:45 CEST
Investigating - Currently it is not possible to synchronize invoices to Exact Online Bouw. This is including but not limited to the link from Basecone to Exact Online Bouw and the link from Exact Online to Exact Online Bouw. We are investigating the issue. Our apologies for the inconvenience.
Jun 24, 10:26 CEST
Jun 23, 2025
Multivers Online - Logging into Multivers Online not possible (NL)
Resolved - This issue has been resolved. Logging into Multivers Online and Boekhoud Gemak is possible again. At the moment the bank statements for active bank links are still being imported. Our apologies for the inconvenience.
Jun 23, 12:31 CEST
Identified - The issue has been identified and we are working on a fix.
Jun 23, 09:59 CEST
Update - We are continuing to investigate this issue.
Jun 23, 08:25 CEST
Investigating - It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Jun 23, 07:45 CEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025
EOL - ING statements (1.0 links) not delivered yet (NL)
Resolved - The statements for ING 1.0 bank links are delivered. Our apologies for the inconvenience.
Jun 21, 09:11 CEST
Investigating - The ING bank statements for ING 1.0 bank links are not delivered yet. ING PSD2 bank links are not affected. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Jun 21, 08:50 CEST
All Products – Issues with PSD2 bank links (all banks) (NL – BE)
Resolved - This issue has been resolved. All PSD2 bank links are working as intended again and delayed statements have been delivered. Our apologies for the inconvenience.
Jun 21, 08:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 10:07 CEST
Identified - The issue has been identified. Missing statements are now being imported with a delay.
Jun 19, 13:21 CEST
Investigating - It is possible that your PSD2 bank link is not working correctly. The issue may have impact on the automatic import of bank statements and the export of payment and direct debit files. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Jun 18, 09:08 CEST
Jun 20, 2025
Exact Online - ABN AMRO statements may be missing since June 19th (NL)
Resolved - This issue has been resolved and all missing statements are imported. Our apologies for the inconvenience.
Jun 20, 15:26 CEST
Identified - The bank statements are currently being imported.
Jun 20, 10:10 CEST
Investigating - It is possible that your bank statements have not been updated automatically with the statements of June 19th when using the ABN AMRO boekhoudkoppeling (1.0). Please note that not all bank links are affected and that the issue does not affect the Exact PSD2 link for ABN AMRO. We are currently investigating the issue. Our apologies for the inconvenience.
Jun 20, 08:39 CEST
Jun 19, 2025
Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)
Resolved - This incident has been resolved.
Jun 19, 15:29 CEST
Update - We are continuing to monitor for any further issues.
Jun 19, 15:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 12:38 CEST
Identified - We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
May 30, 10:57 CEST
Exact Online - ABN AMRO statements may be missing for specific bank accounts (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 19, 15:03 CEST
Investigating - It is possible that your bank statements have not been updated automatically since June 18th when using the ABN AMRO boekhoudkoppeling (1.0) for bank accounts ending with a 0, 3 or an 8. Please note that this issue does not affect the Exact PSD2 link for ABN AMRO. ABN AMRO is working hard to resolve the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Jun 19, 08:53 CEST
Exact Online Jaarrekening – An error message appears when downloading report to financial statements new (NL)
Resolved - The issue has been resolved. Reports for financial statements can be viewed and downloaded again. Our apologies for the inconvenience.
Jun 19, 10:02 CEST
Investigating - You might experience an issue with downloading the financial statements.pdf or viewing the report using preview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience. The workaround is that you start a new financial statement new.
Jun 18, 10:02 CEST
Jun 18, 2025
Exact Online Premium – Scanning service not available (Global)
Resolved - The issue has been resolved. This delay has now been resolved and the documents have been processed. Our apologies for the inconvenience.
Jun 18, 16:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 14:32 CEST
Investigating - The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 18, 11:05 CEST
Exact Online - ABN AMRO statements may be missing since June 14th (NL)
Resolved - This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.
Jun 18, 15:25 CEST
Update - The daily statements of June 14th-16th are delivered by ABN AMRO and imported in Exact Online. Some statements which contain transactions of June 17th are still missing. ABN AMRO is working hard to deliver the missing statements as soon as possible.
Jun 18, 09:11 CEST
Identified - ABN AMRO has identified the issue and they are working on a fix.
Jun 17, 16:58 CEST
Investigating - It is possible that your bank statements have not been updated automatically since June 14th when using the ABN AMRO boekhoudkoppeling (1.0). Please note that not all bank links are affected and that the issue does not affect the Exact PSD2 link for ABN AMRO. ABN AMRO is working hard to resolve the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Jun 17, 15:57 CEST
Exact Cloud Services – Password reset portal unavailable (Global)
Resolved - The issue has been resolved. The password reset portal is working as intended again. Our apologies for the inconvenience.
Jun 18, 12:41 CEST
Investigating - Currently it is not possible to login into the password reset portal because of an error: An error occured, please contact support. We are investigating the issue. Our apologies for the inconvenience.
Jun 17, 13:00 CEST
Jun 17, 2025
Exact Bouw - Issues in the link to Exact Online (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 17, 16:56 CEST
Investigating - You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 17, 16:32 CEST
Audition – Not able to create XBRL files (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 17, 11:37 CEST
Investigating - You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 17, 09:27 CEST
Exact Online - Error from ItsMe link from PEPPOL registration mail (BE)
Resolved - The issue has been resolved. The mails now contain a complete It’s Me -link. If you now send the e-mail again, it will contain the complete link and the PEPPOL-registration process can be resumed. Our apologies for the inconvenience.
Jun 17, 10:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 14:10 CEST
Investigating - When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 6, 10:04 CEST
Exact Online Premium – Scanning service not available (Global)
Resolved - The issue has been resolved. This delay has now been resolved and the documents have been processed. Our apologies for the inconvenience.
Jun 17, 10:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 15:04 CEST
Investigating - The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 16, 13:24 CEST
Exact Online - Oops error when searching transactions (Global)
Resolved - The issue has been resolved. The search transactions-functionality is working as intended again. Our apologies for the inconvenience.
Jun 17, 08:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 06:31 CEST
Identified - You may experience an error when searching transactions via the Search transactions page. We have identified the issue and we are working on a solution. As a possible workaround, you can navigate to [Company name > Import/Export > CSV/Excel > Financial > Transactions > Export] and make an export of the transactions. You can also navigate to [Financial > Entries & G/L Accounts > Reports > Transactions] and use the filter options to review specific transactions on a G/L Account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 13, 12:50 CEST
Jun 16, 2025
Exact Bouw - Financial overview in project unavailable (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 16, 09:58 CEST
Investigating - We are currently experiencing an issue where the financial overview currently does not show data. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 16, 08:59 CEST
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