Exact Status Page
Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)
Update - The issue with the calculation is with an update of the current Service Packs Solved. By making new calculations or recalculations, the pay slips and wage tax returns are correct. Please note: it is currently not possible to create the UPA declaration due to errors. We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Mar 04, 2026 - 16:20 CET
Investigating - The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.We are investigating this issue. Our apologies for the inconvenience.
Feb 23, 2026 - 14:47 CET
Exact Multivers - Not possible to set e-mail to provider Office365 (NL)
Identified - You may receive an error stating 'Something went wrong during the authentication process' when setting up your e-mail preferences to provider Office365 in Exact Multivers Online and On Premise. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Mar 04, 2026 - 11:31 CET
Exact Online Fiscaal - Delay in retrieving VIA data due to high volume of request at the tax authorities (NL)
Monitoring - The tax authorities have a large number of VIA requests to process, which means that response is not as fast as you are used to. The sending process is running continuously and the data is updated as soon as it becomes available. If you see the message ‘Retrieve VIA’ (NL: 'VIA ophalen') in the authorization log, no additional requests are necessary at this time. Our apologies for the inconvenience.
Mar 03, 2026 - 09:30 CET
Exact Online - 'Process management | To be processed' unavailable (NL/BE)
Update - As a workaround, you can reset your columns in the overview 'Process management | To be processed' by clicking the tool icon/three dots at the right top of the page, go to 'customise' and then click 'reset'. Saving this will show data in the overview again.
Mar 04, 2026 - 09:35 CET
Investigating - The overview 'Process management | To be processed' in Accounting for Accountancy licenses might show 'no data found' instead of the actual number of entries to be processed. We are investigating this issue. Our apologies for the inconvenience.
Mar 04, 2026 - 09:12 CET
Exact HR & Salaris Gemak – Alerts/signaleringen for pension declarations APG Bouw/Afbouw/SGB (NL)
Update - We are still working on the fix. In the meantime, we are in consultation with APG to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information is available.
Mar 04, 2026 - 07:17 CET
Identified - The issue has been identified and we are working on a fix
Feb 18, 2026 - 11:53 CET
Investigating - The pension declaration to APG for period 1-2026 returns various errors after submitting them. This issue concerns the APG Construction, APG Finishing, and APG SGB declarations. We are currently investigating this issue. Our apologies for the inconvenience.
Feb 03, 2026 - 09:43 CET
Exact Online Fiscaal en Jaarrekening - Performance issues in Exact Online Fiscaal and Jaarrekening (NL)
Investigating - You may experience performance issues. You can get errors or long waiting times. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 03, 2026 - 11:06 CET
Exact Payroll – Wrong period factor in APG declaration (NL)
Update - We are continuing to work on a fix for this issue.
Feb 27, 2026 - 16:07 CET
Identified - The APG declarations starting 2026 may get rejected due to a wrong period factor. We have identified the issue and are working on a solution. Our apologies for the inconvenience.
Feb 26, 2026 - 10:23 CET
Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)
Update - We are still working on releasing the remaining employment condition groups as soon as possible. In the meantime, we are in consultation with APG to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information is available.
Feb 26, 2026 - 15:34 CET
Identified - The following employment conditions groups have been released and will follow the calculation rules for 2026:
- ‘NL-0301a/b Bouw’,
- ‘NL-0302a/b Hellende daken’,
- ‘NL-0601 Timmerindustrie’,
- ‘NL-5701a/b Afbouw’,
- ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and
- ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.

To calculate retroactively with the correct reservation, make a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period 1 with the 2025 settings, you may notice counter entries of the originally used payroll components.

The following employment conditions groups are still under maintenance and awaiting release: ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ and ‘NL-4501 Woondienst’. We will update this page as soon as more information is available.
Feb 16, 2026 - 08:36 CET
Update - We are still working on making these employment condition groups available as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.
Feb 13, 2026 - 09:56 CET
Investigating - The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups:
‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction.

We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.
Jan 22, 2026 - 11:38 CET
Audition - The connection between Audition and Multiverse Offline cannot be established (NL)
Investigating - You are currently unable to establish a connection between Audition and Multiverse Offline. When creating the connection, you can select an entity. After selecting the entity, nothing happens and you will not receive an error message. As a workaround, you can manually import an Auditfile or .CSV file. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 24, 2026 - 11:04 CET
HR & Salaris Gemak - Not possible to send declarations to De Eendracht (NL)
Identified - You are currently unable to send declarations to "De Eendracht" through the post office (postkantoor). This concerns the Social Fund for Industrial Bakeries, Social fund for Recreation and Social fund for Confectionary. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Feb 23, 2026 - 11:47 CET
Exact Online Degraded Performance
Exact Online Premium Operational
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Degraded Performance
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Degraded Performance
Exact Multivers Degraded Performance
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Weclapp Operational
Exact API Operational
Bank links / PSD2 Operational
E-invoicing Operational
Customer Support Department Operational
Exact AI Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 7th of March (NL) Mar 7, 2026 21:00 - Mar 8, 2026 00:00 CET

Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 7th of March between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Mar 02, 2026 - 11:07 CET
Mar 4, 2026
Exact Online Bouw - Scheduled Maintenance on the 4th of March (NL)
Completed - The scheduled maintenance has been completed.
Mar 4, 21:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:00 CET
Scheduled - Exact Online Bouw will be undergoing scheduled maintenance on Wednesday the 4th of March between 21:00–21:30 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Mar 2, 16:55 CET
Exact Globe Payroll - Incorrect calculation of components with APG Bouw CLA’s (NL)
Resolved - This issue will be resolved in the March Service packs. For Exact Globe+ these are 506SP4, 505SP11 and 504SP46. For Globe Next the issue is resolved in 424SP46. Our apologies for the inconvenience.
Mar 4, 16:25 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 9, 16:26 CET
Investigating - The pension calculations of components of the ABP Bouw CLA’s are not correct at the moment. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. We are investigating this issue. Our apologies for the inconvenience.
Jan 29, 16:40 CET
Exact Online Fiscaal - Healthcare allowance incorrectly granted in income tax 2025
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 4, 11:18 CET
Identified - You may notice that in the Income Tax 2025 the Healthcare allowance (zorgtoeslag) is incorrectly granted when the total assets are above the healthcare allowance limit. We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
Mar 3, 13:25 CET
Exact Online Fiscaal - VIAs cannot be requested in bulk (NL)
Resolved - This issue has been resolved. You might need to log in again or refresh the page to be able to retrieve the VIA-sets in bulk. Please note that it may take longer than usual for the VIA-data to be visible in the return. Our apologies for the inconvenience.
Mar 4, 11:06 CET
Identified - You may experience issues retrieving VIA data in bulk. The "Retrieve VIA sets" button remains grayed out and unresponsive. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 4, 09:41 CET
Exact SRXP – Login page not available (Global)
Resolved - The issue has been resolved. It is possible again to reach the login page without facing unexpected errors. Our apologies for the inconvenience.
Mar 4, 11:01 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 10:43 CET
Investigating - Currently it is not possible to log into Exact SRXP as an error is shown on the login page: {"message":"An Internal Error Has Occurred.","code":0}. We are investigating the issue. Our apologies for the inconvenience.
Mar 4, 07:14 CET
Exact Reeleezee – Exact Reeleezee unavailable (NL)
Resolved - The issue has been resolved. It is possible again to log in without delays. Our apologies for the inconvenience.
Mar 4, 09:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 08:57 CET
Investigating - Currently you may experience issues when logging in to Exact Reeleezee. A retry may solve the issue. We are investigating the issue. Our apologies for the inconvenience.
Mar 4, 08:33 CET
Mar 3, 2026
Exact Online Fiscaal – Not possible to request deferrals (NL)
Resolved - This issue has been resolved. You can request the deferment again. Our apologies for the inconvenience.
Mar 3, 14:26 CET
Investigating - It is currently not possible to request deferrals. The button to request deferrals in the deferral overview does not respond. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 3, 10:40 CET
Exact Online Fiscaal - Performance issues on the deferral request page (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 3, 14:23 CET
Investigating - You may experience performance issues when adjusting the number per page on the deferral overview page. In some situations the option to select the number of clients per page is missing. You may also receive the error message “er is helaas iets niet goed gegaan” when selecting clients to request deferral. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 2, 13:12 CET
Exact Boekhoud Gemak and Exact Multivers (Online and On premise) - Lines of the same country merged in XBRL file (NL/BE)
Resolved - This issue has been resolved and the XBRL file will no longer be merged when exporting. Please note that you need to install the new update for Multivers on-premise. Our apologies for the inconvenience.
Mar 3, 14:10 CET
Identified - The issue has been identified and we are working on a fix.
Mar 2, 12:31 CET
Investigating - When exporting the EC Sales List (ICP-aangifte) from Exact Boekhoud Gemak and Exact Multivers to an XBRL-file the lines of multiple debtors who are from the same country will be merged to one line. Only one VAT number will be visible, while the total amount of the invoices will be added up. We are investigating this issue. Our apologies for the inconvenience.
Feb 26, 15:03 CET
Exact Online Fiscaal - Income tax and corporate tax deferrals are rejected (NL)
Resolved - This issue has been resolved. You can request income tax and corporate tax deferrals without a rejection again. Our apologies for the inconvenience.
Mar 3, 09:15 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 14:11 CET
Investigating - Income tax and corporate tax deferrals may be rejected with an error message: "Specified cast is not valid”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 2, 09:25 CET
Exact Online Fiscaal – Error message when submitting 2025 Income Tax returns (NL)
Resolved - This issue has been resolved. You can submit the Income Tax 2025 again without receiving the error again. Our apologies for the inconvenience.
Mar 3, 09:00 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 14:11 CET
Investigating - You may receive an error message when submitting 2025 Income Tax returns. The error message you may receive is: " Reden: VAS500: Het aangeleverde instance document voldoet niet aan de Nederlandse taxonomie. Hierdoor kan het aanleververzoek niet door Digipoort worden verwerkt. ..." We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 27, 16:58 CET
Mar 2, 2026
Exact Online - Performance issues in Exact Online (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 2, 21:19 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 10:22 CET
Investigating - You may experience degraded performance through various menu paths in Exact Online and Exact Online Premium. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 1, 13:33 CET
Exact Online Bouw - False crash reports through various menu paths (NL)
Resolved - This issue has been resolved and you will not receive false crash reports anymore. Our apologies for the inconvenience.
Mar 2, 14:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 12:59 CET
Identified - You may receive false crash reports through various menu paths in Exact Online Bouw. When closing the crash report you will be able to proceed working in Exact Online Bouw. We have identified the issue and are working on a solution. Our apologies for the inconvenience.
Mar 2, 12:42 CET
Exact Online Bouw - Not possible to create new user in Bouw after upgrade of Bouw subscription (NL/BE)
Resolved - This issue has been resolved and you are now able to create new users again. Our apologies for the inconvenience.
Mar 2, 13:46 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 16:09 CET
Investigating - You may experience that after upgrading the amount of users in your Bouw subscription, your contract is not changed. Therefore you cannot create an additional user. We are investigation the issue and will and we will update this page as soon as more information becomes available. In the meantime please refrain from upgrading your Bouw subscription again. Our apologies for the inconvenience.
Feb 25, 09:41 CET
Mar 1, 2026
Feb 28, 2026
All products - Maintenance to One Exact Identity on 28-02-2026 between 19:00 and 20:00
Completed - The scheduled maintenance has been completed.
Feb 28, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 19:00 CET
Scheduled - Due to planned maintenance to One Exact Identity you may experience issues when logging in on Saturday 28-02-2026 between 19:00 and 20:00. Our apologies for the inconvenience.
Feb 23, 10:30 CET
Feb 27, 2026
Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE)
Resolved - This issue has been resolved. Please note that you need to resend invoices which received the Track status 'Error' with the reason "The supplied payload does not comply with the specified business rules. See validation results" manually.
Feb 27, 16:06 CET
Monitoring - A fix has been implemented and we are monitoring the results. Please note you have to manually resend invoices which received the Track status 'Error' with the reason "The supplied payload does not comply with the specified business rules. See validation results" .
Feb 25, 16:58 CET
Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol. The following reason is shown "The supplied payload does not comply with the specified business rules. See validation results". We are investigating this issue. Our apologies for the inconvenience.
Feb 25, 12:51 CET
Exact Online Fiscaal – “Kindgebonden budget” and “zorgtoeslag” are not calculated in an 2025 Income Tax Return if actual return is not used (NL)
Resolved - This issue has been resolved. Declarations with a VAS500 error when submitting the 2025 Income Tax Return need to be resubmitted. Our apologies for the inconvenience.
Feb 27, 15:57 CET
Identified - We have identified the issue and working on a fix. You may also receive an error message when submitting 2025 Income Tax returns. The error message you may receive is: " Reden: VAS500: Het aangeleverde instance document voldoet niet aan de Nederlandse taxonomie. Hierdoor kan het aanleververzoek niet door Digipoort worden verwerkt. ..." We will update this page as soon as more information becomes available.
Feb 27, 11:18 CET
Investigating - The "kindgebonden budget" and "zorgtoeslag" are not always calculated in 2025 Income Tax Returns. If the actual return is disabled by savings and investments, the "kindgebonden budget" and "zorgtoeslag" are not calculated. If the actual return is enabled by savings and investments, the "kindgebonden budget" and "zorgtoeslag" are calculated. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 27, 10:52 CET
Globe+ - Incorrect quantity filled for Sales and Purchase orders in Globe+ 506SP3
Resolved - This incident was resolved. A fix has been implemented in Exact Globe+ 506SP3 as of Friday 27th of February 04:00 Hours CET. To apply the fix, execute the update again on Release 506SP3. Our apologies for the inconvenience.
Feb 27, 08:35 CET
Identified - The issue has been identified, and a fix is being implemented. Our apologies for the inconvenience.
Feb 26, 08:05 CET
Investigating - In Globe+ 506SP3, an incorrect quantity can be filled when entering a quantity in a Sales or Purchase order. Re-entering the quantity in the same line will result in the correct quantity being filled. This issue only occurs for divisible items. We are currently investigating this issue. Our apologies for the inconvenience.
Feb 23, 13:06 CET
Feb 26, 2026

Unresolved incident: Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL).

Feb 25, 2026
Exact Winbooks - Winbooks on web currently unavailable (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 25, 11:17 CET
Investigating - You are currently unable to log in to Winbooks and you will receive a blank page when navigating to https://www.winbooksonweb.be. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 25, 09:07 CET
Feb 24, 2026

Unresolved incident: Audition - The connection between Audition and Multiverse Offline cannot be established (NL).

Feb 23, 2026

Unresolved incident: HR & Salaris Gemak - Not possible to send declarations to De Eendracht (NL).

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 20, 10:34 CET
Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Feb 20, 10:23 CET
Exact Winbooks - Scheduled Maintenance for Winbooks on Web (BE)
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:00 CET
Scheduled - Exact Winbooks on Web will be undergoing scheduled maintenance on Thursday, February 20 between 03:00–05:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Feb 2, 14:39 CET
Feb 19, 2026
Exact Globe+/Exact Globe Next - No approval of 1 cent payment verification in Peppol subscription wizard.
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 19, 13:53 CET
Investigating - Occasionally there is no approval when subscribing to the Peppol network and using the 1 cent payment verification option. For a faster approval of the Peppol subscription use the ItsMe authentication. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Feb 12, 09:39 CET
Exact Winbooks - Scheduled Maintenance for Winbooks on Web (BE)
Completed - The scheduled maintenance has been completed.
Feb 19, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:00 CET
Scheduled - Exact Winbooks on Web will be undergoing scheduled maintenance on Thursday, February 19 between 03:00–05:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Feb 2, 14:38 CET
Feb 18, 2026
Exact Online Fiscaal - Not possible to receive ICP returns through REST API including Exact Online and BoekhoudGemak (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 18, 08:49 CET
Identified - You may notice that ICP returns you receive in Exact Online Fiscaal through REST API, including Exact Online and BoekhoudGemak, are currently not received or were empty. It is still possible to create and send the ICP return manually in Exact Online Fiscaal.

We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 12, 09:37 CET
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