Scans are possibly rejected.
Update - Some of the scans that are uploaded yesterday to the scanning service get the status rejected and aren't processed. The issue is solved. We are currently investigating if the rejected scans can be processed.
Jan 26, 12:46 CET
Monitoring - Scanning service: Invoices are possibly rejected
Some of the scans that are uploaded to the scanning service get the status rejected and aren't processed. We are currently looking in to this. Do not upload scans manually but try to use mail2eol instead.



Our apologies for the inconvenience.
Jan 25, 17:12 CET
Belgium Partial Outage
Accountancy Operational
Boekhouden Operational
Digitale Brievenbus Operational
Handel Operational
Mijn [Kantoor] Operational
Productie Operational
Project Management Operational
Scan & Herken Partial Outage
Support department Operational
Uren & Facturen Operational
Exact API Operational
Exact bouw7 Operational
France Operational
Commerce & Négoce Operational
Comptabilité Operational
Experts-Comptables Operational
Industrie Operational
Services Operational
Support department Operational
Exact API Operational
Germany Operational
Buchhaltung Operational
Handel Operational
Produktion Operational
Projektabrechnung Operational
Projektmanagement Operational
Steuerberater und Buchhaltungsbueros Operational
Support department Operational
Exact API Operational
Netherlands Partial Outage
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Partial Outage
Support department Operational
Exact API Operational
Exact bouw7 Operational
Exact Reeleezee Operational
Spain Operational
Contabilidad Operational
Gestión de Proyectos Operational
Facturación de Servicios Operational
Distribución Operational
Fabricación Operational
Despachos Profesionales Operational
Support department Operational
Exact API Operational
United Kingdom Partial Outage
Accountancy Operational
Accounting Operational
Digital Mailbox Operational
Manufacturing Operational
Project Management Operational
Scan & Recognize Partial Outage
Support department Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
USA Operational
Manufacturing Operational
Manufacturing with QuickBooks Operational
Support department Operational
Exact API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021
Possible oops error when editing, saving or deleting entries
Resolved - This incident has been resolved.
Jan 26, 17:43 CET
Update - We have implemented a fix . We are monitoring the results.
Jan 26, 16:20 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 16:19 CET
Investigating - We are currently investigating this issue.
Jan 26, 14:59 CET
Jan 25, 2021
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Some scans get rejected by the scanning service
Resolved - This incident has been resolved. The scans that were rejected will yet be processed by the scanning service. We will make sure that any duplicate uploads will not be included.
Jan 22, 15:50 CET
Monitoring - We implemented a fix. The scans that were rejected will yet be processed by the scanning service. We will make sure that any duplicate uploads will not be included.
Jan 22, 10:21 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 08:39 CET
Some scans get rejected by the scanning service
Resolved - This incident has been resolved.
Jan 22, 08:24 CET
Update - Some of the scans that are uploaded to the scanning service get the status rejected and aren't processed. We are currently looking in to this.
Our apologies for the inconvenience.
Jan 21, 15:47 CET
Update - We are continuing to investigate this issue.
Jan 21, 15:37 CET
Investigating - Some of the scans that are uploaded to the scanning service get the status rejected and aren't processed. We are currently looking in to this.
Our apologies for the inconvenience.
Jan 21, 15:36 CET
Jan 21, 2021
Entry proposals aren't created
Resolved - This incident has been resolved.
Jan 21, 10:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 16:32 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 09:07 CET
Investigating - Because of a technical issue you will not see an entry proposal for some of the new scans/invoices in your digital postbox or scanning service screen. We are currently investigating this issue. Our apologies for the inconvenience.
Jan 20, 08:29 CET
Jan 20, 2021
Jan 19, 2021

No incidents reported.

Jan 18, 2021
Performance issues
Resolved - This incident has been resolved.
Jan 18, 17:04 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 15:19 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 18, 15:16 CET
Investigating - We are currently investigating this issue.
Jan 18, 14:31 CET
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

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