Exact System Status

Exact Online - Payroll returns processing delayed due to maintenance (NL)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 2024 - 17:00 CEST

Scheduled - Due to maintenance at the Tax Authority, submitted payroll returns between the 19th of September 17:00 CEST and the 20th of September 15:00 CEST will not be processed immediately. Any submitted payroll return during this time will be processed automatically after the maintenance period, so please refrain from re-submitting your returns in the meantime. Our apologies for the inconvenience.
Sep 19, 2024 17:00 - Sep 20, 2024 15:00 CEST

Exact Online - Exact Assistant not available (NL/BE)

Update - The implemented fix has solved the issue, and no general issues concerning performance or time-out errors are present anymore. All functionalities mentioned previously on this page are working as intended again.

Please note that the Exact Assistant is still disabled until further notice. We will post an update on this page as soon as this functionality is available again. Our apologies for the inconvenience.
Sep 18, 2024 - 09:12 CEST

Monitoring - A solution has been implemented, and we are currently monitoring the results. As a result of this solution, the Exact Assistant has been disabled until further notice. Our apologies for the inconvenience.
Sep 16, 2024 - 14:44 CEST

Identified - Due to this issue, all calls to API are affected. You may experience a reduced performance with your API links, Scanning Service or Bank links as a result. We have identified the issue and are working on a solution.
Sep 16, 2024 - 13:39 CEST

Investigating - You may experience that your Exact Online environment currently has reduced performance. This could also lead to time-out errors or OOPS errors in your environment. We are currently investigating this issue. We will post updates on this page as soon as more information becomes available.
Sep 16, 2024 - 12:32 CEST

Exact Globe - Error message when registering for Electronic invoicing (PEPPOL) (NL/BE)

Update - We are continuing to investigate this issue.
Sep 17, 2024 - 08:37 CEST

Investigating - When you try to register for Electronic Invoicing (Peppol) from Exact Globe, you will receive the following error message: 'status 500 code 0 message: invalid division.'

We are investigating the cause of this issue. Our apologies for the inconvenience.
Sep 12, 2024 - 10:12 CEST

Exact Online Under Maintenance

Exact Online Premium Operational

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

All products - Scheduled maintenance Rabobank (NL) Sep 22, 2024 01:30-03:30 CEST

Due to scheduled maintenance at Rabobank, it will not be possible to retrieve transactions or send payments via an automatic bank link on September 22nd between 01.30 and 03.30 CEST. This applies to both the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. Payments that will be sent during the maintenance might get the status 'sending will take longer than expected' and will be marked as rejected. After this maintenance you can reopen and resend these payments.
Posted on Sep 18, 2024 - 08:50 CEST

Past Incidents

Sep 20, 2024

No incidents reported today.

Sep 19, 2024

Exact Online - Overview of asset transactions is not grouped by asset groups (BE)

Resolved - The issue has been resolved. The overview of asset transactions is grouped by asset group again. Note that it is possible that you have to reset the columns through [tools icon > customise > reset]. Our apologies for the inconvenience.
Sep 19, 16:34 CEST

Monitoring - The overview of asset transactions can be grouped by asset groups again through [tools icon > customize > reset]. We are currently monitoring the results. Our apologies for the inconvenience.
Sep 18, 09:32 CEST

Investigating - The overview of asset transactions is currently not grouped by asset groups. It is not possible to adjust the grouping through [tools icon > customise]. We are currently investigating this issue. As soon as new information is available this page will be updated.
Sep 13, 09:24 CEST

All products - Scheduled maintenance Rabobank (NL)

Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:00 CEST

Scheduled - Due to scheduled maintenance at Rabobank, it will not be possible to send payments or direct debit files via an automatic bank link on September 19th between 07.00 and 08.00 CEST. This applies to both the Exact PSD2 link for Rabobank and the Rabo BoekhoudKoppeling. Payments that will be sent during the maintenance might get the status 'sending will take longer than expected' and will be marked as rejected. After this maintenance you can reopen and resend these payments.
Sep 11, 09:40 CEST

Sep 18, 2024

Exact Online - "Missing module" screen after login (NL/BE)

Resolved - The issue has been resolved. The incorrect screen stating ‘Your subscription is missing one of the following modules’ will no longer be shown if it is not applicable. Our apologies for the inconvenience.
Sep 18, 15:34 CEST

Identified - We have identified the issue, and are working on a solution. Only users with user type "Employee Portal user" are affected. Please note that the Exact Online mobile app can be used to access the employee portal while we are working on a fix.
Sep 16, 11:39 CEST

Investigating - You may experience a screen saying "Your subscription is missing one of the following modules" after logging in to Exact Online, leading you to be unable to view your data. We are currently investigating this issue. We will post regular updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 16, 10:30 CEST

Sep 17, 2024

Exact Cloud Services - Password reset portal not accessible - Global

Resolved - This incident has been resolved.
Sep 17, 15:50 CEST

Investigating - The password reset portal is currently unavailable. We are investigating the issue. In the mean time, when required we can reset/change the password for you through support. Our apologies for the inconvenience.
Sep 17, 10:07 CEST

Exact Online Fiscaal: Font size 10 is now size 8 when printing IB and allowances reports in APP2 (NL)

Resolved - This incident has been resolved.
Sep 17, 13:52 CEST

Identified - We are experiencing an issue in which the font sizes for the income tax and allowances reports are smaller than what is set in your standard report templates. This may also affect the alignment and layout of the report.
We are aware of this issue and are working on a fix. You can expect updates as soon as new information is available. Our apologies for the inconvenience.
Sep 16, 12:08 CEST

Sep 16, 2024

Exact Online - Emails from info@exactonline.de not sent (DE)

Resolved - The implemented fix has solved the issue. All automated emails sent from info@exactonline.de are sent without issue again. Our apologies for the inconvenience.
Sep 16, 16:31 CEST

Monitoring - A fix has been implemented, and we are monitoring the results.
Sep 16, 15:53 CEST

Investigating - You may experience that automated emails from Exact Online DE are currently not being sent. These include but are not limited to the following types of emails:
- Password reset emails
- Email address notification emails
- Confirmation of new email address emails
- IP address notification emails

We are currently investigating the issue. Our apologies for the inconvenience.
Sep 16, 14:57 CEST

Exact SRXP - Datafeed Disruption ICS (NL)

Resolved - This incident has been resolved.
Sep 16, 16:30 CEST

Monitoring - ICS has implemented a fix and is sending the transaction data. We are monitoring the results.
Sep 13, 15:39 CEST

Investigating - ICS has been experiencing a disruption in sending transaction data from business Mastercard credit cards since August 27, 2024.
As a result, the transaction data from your Mastercard credit cards has not been delivered to SRXP, or has been partially delivered.
ICS is working hard to solve the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Sep 10, 15:35 CEST

Exact WinBooks - Exact WinBooks Connect performance issues (BE)

Resolved - The incident has been resolved. All Connect functionalities are functioning without a delay again. Our apologies for the inconvenience.
Sep 16, 11:48 CEST

Identified - The issue has been identified and a fix is being implemented. You may still encounter slowness in the use of Connect. We are continuing to monitor the issue and are working on a permanent solution.
Sep 11, 15:42 CEST

Investigating - Creating invoices in an administration linked to Exact WinBooks Connect is taking longer than expected. You may receive an ‘operation timed out’ when creating invoices. Users might also have login issues or issues when sending invoices to their bookkeeping. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Sep 10, 12:47 CEST

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

Sep 12, 2024

Sep 11, 2024

Sep 10, 2024

Werkprogramma – Almost all tasks are displayed as N/A (NL)

Resolved - This issue has been resolved. The tasks in Werkprogramma are visible again. Our apologies for the inconvenience.
Sep 10, 16:29 CEST

Investigating - We are currently investigating an issue for the tasks in Werkprogramma. The tasks are displayed as N/A. We will provide status updates as soon as new information is available. Our apologies for the inconvenience.
Sep 10, 15:40 CEST

Sep 9, 2024

Exact Proquro - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 09:46 CEST

Scheduled - We will be undergoing maintenance for Exact Proquro during the specified timeframe. Due to this maintenance you may experience short interruptions in Proquro. Our apologies for the inconvenience.
Sep 5, 13:02 CEST

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.