Exact System Status

All Systems Operational

Exact Online - Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Exact API Operational

Exact bouw7 Operational

Exact Reeleezee Operational

Exact Online - Belgium Operational

Accountancy Operational

Boekhouden Operational

Digitale Brievenbus Operational

Handel Operational

Mijn [Kantoor] Operational

Productie Operational

Project Management Operational

Scan & Herken Operational

Support department Operational

Uren & Facturen Operational

Exact API Operational

Exact bouw7 Operational

Exact Online- other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Support department Operational

Exact Globe - Synergy - Financials - SRXP - P2P - AEC - Exact Cloud Services Operational

Reeleezee - Accounting-Accountancy portal-Cashr Operational

AG/SG - Accountancy Gemak-Software Gemak Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2022

Field notes not visible in print reminders - Exact Online (NL, FR)

Resolved - This incident has been resolved. The column 'notes' is visible again. Our apologies for any inconvenience caused.
May 16, 11:21 CEST

Update - We are continuing to investigate this issue.
May 13, 11:50 CEST

Investigating - We are currently investigating this issue. Our apologies for any inconvenience caused.
May 13, 09:37 CEST

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Scans which were uploaded are not processed yet

Resolved - The issue has been resolved. All scans are processed following the normal procedure again. We apologize for the inconvenience caused.
May 13, 11:25 CEST

Monitoring - New scans are processed according to the regular procedure, but there might be some delay still. You don’t have to take any action for scans uploaded earlier. These invoices will be processed. We apologize for the inconvenience caused.
May 12, 12:36 CEST

Investigating - It is possible that the scans you've uploaded are not visible yet. We advise you to not upload the scans again. We are investigating the cause of this issue. Our apologies for any inconvenience caused.
May 11, 09:04 CEST

May 12, 2022

May 11, 2022

Access to web applications may be failing Exact Cloud Services (Parentix)

Postmortem - Read details
May 12, 16:00 CEST

Resolved - The issue is resolved. An RCA will be provided here in the coming days
May 11, 11:06 CEST

Identified - You may experience issues with accessing web applications in the cloud environment. The issue is identified and we are working on a fix.
This impacts services like Financials, and Synergy
May 11, 09:40 CEST

Password reset/change portal not functioning Exact Cloud Services (Parentix)

Postmortem - Read details
May 11, 09:36 CEST

Resolved - This incident has been resolved.
May 11, 09:35 CEST

Update - We are continuing to work on a fix for this issue.
May 10, 15:59 CEST

Identified - Currently you may experience issues with the password reset portal of the cloud environment. This has no impact on the further services.
Please report password reset requests with our support desk while we are working to resolve the issue.
Our apologies for the inconvenience caused.
May 10, 13:46 CEST

May 10, 2022

Statements Rabobank are not processed yet - Exact Online (NL)

Resolved - The issue has been resolved. All bank statements have been processed. Our apologies for any inconvenience caused.
May 10, 12:22 CEST

Identified - The issue has been identified and we are currently working on a fix. Our apologies for any inconvenience caused.
May 10, 09:24 CEST

Investigating - The statements of the Rabobank are not processed yet. We are investigating the cause and work hard to fix the issue. Our apologies for any inconvenience caused.
May 10, 08:25 CEST

Password reset portal not functioning Exact Cloud Services (Parentix)

Resolved - Currently you may experience issues with the password reset portal of the cloud environment.
Please report password reset requests with our support desk while we are working to resolve the issue.
Our apologies for the inconvenience caused.
May 10, 09:30 CEST

May 9, 2022

Hosted desktops have limited availability Exact Cloud Services (Parentix)

Resolved - This incident has been resolved.
May 9, 17:33 CEST

Update - Integrity check completed, no errors found all databases are in healthy state.
May 9, 17:33 CEST

Update - Some customers encountered an issue with logging in. A log out and log in on the hosted desktop resolves the issue.
We are currently running necessary integrity checks on the environment which can lead to some degradation of performance
May 9, 13:41 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 09:50 CEST

Update - The issue is resolved
May 9, 09:50 CEST

Identified - The case of the issue is found. We are now working on a solution
May 9, 09:43 CEST

Investigating - Currently we experience an issue with the hosted desktop environment. You may not be able to log in on a server. We are working on this with top priority to resolve the issue as soon as possible.
May 9, 09:19 CEST

Incorrect Chamber of Commerce number - Exact Online (NL)

Resolved - This incident has been resolved. No more errors appear after the PSD2 screening.
May 9, 16:52 CEST

Investigating - When the PSD2 screening is done, you might get an error: Ongeldig: KvK-nummer even though the administration settings are correct. We are currently investigating the issue. Our apologies for any inconvenience caused.
May 9, 13:56 CEST

Statements Rabobank are not processed yet - Exact Online (NL)

Resolved - The incident has been resolved. All bank statements have been processed.
May 9, 15:26 CEST

Identified - The issue has been identified and we are currently working on a fix. Our apologies for any inconvenience caused.
May 9, 13:51 CEST

Investigating - The statements of the Rabobank are not processed yet. We are working hard to fix the issue. Our apologies for any inconvenience caused
May 9, 08:51 CEST

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No statements after connecting with the PSD2 Rabobank link - Exact Online (NL)

Resolved - Together with Rabobank we verified the reported cases, we compared their logs with ours. Since the last renewal of the consent, the transactions came in and payments were delivered. If you still encounter this problem, renew the consent via [Company name > Settings > Bank links > Modify services > Select current consent > Proceed to bank permissions]. Make sure you link all bank accounts again to the existing consent in the Rabobank environment. We are currently enhancing the consent screen to optimise the consent flow.
May 6, 11:15 CEST

Identified - In some cases, there are no statements received after connecting with the PSD2 Rabobank link. We noticed that the issue is linked to the consent given by de accountholder. In some cases, renewing the consent and/or change the consent to include all bank accounts solves the issue. Please notice that this work around doesn’t guarantee success yet. We apologize for the inconvenience.
May 4, 16:57 CEST

Investigating - In some cases, there are no statements received after connecting with the PSD2 Rabobank link. Exact and Rabobank are working to solve the issue as soon as possible. Our apologies for any inconvenience caused.
May 4, 08:15 CEST

Not possible to send payments after connecting with the PSD2 Rabobank link - Exact Online (NL)

Identified - Identified: In some cases, is it not possible to send payments after connecting with the PSD2 Rabobank link. The status of the bank files is ‘verzenden duurt langer dan normaal’ or ‘verworpen. In some cases, renewing the consent and/or change consent to include all bank accounts solves the issue. Please notice that this work around doesn’t guarantee success yet. After this you can reopen the payments and send them again. We apologize for the inconvenience.
May 4, 16:58 CEST

Update - We are continuing to investigate this issue.
May 4, 08:15 CEST

Investigating - In some cases, is it not possible to send payments after connecting with the PSD2 Rabobank link. The status of the bank files is ‘verzenden duurt langer dan normaal’ or ‘verworpen. Exact and Rabobank are working to solve the issue as soon as possible. Our apologies for any inconvenience caused.
May 4, 08:13 CEST

May 5, 2022

No incidents reported.

May 4, 2022

KNAB statements are not delivered (EOL - NL)

Resolved - The knab bank statements are delivered and processed. Our apologies for any inconvenience caused.
May 4, 08:05 CEST

Investigating - The Knab bank statements are not delivered yet. The bank works hard to deliver them as soon as possible. Our apologies for any inconvenience caused.
May 3, 08:42 CEST

May 3, 2022

May 2, 2022

No incidents reported.