Exact Synergy - Word pop-up blocked in 64-bit (Global)
Update - We are continuing to work on a fix for this issue.
Sep 25, 2026 - 08:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 2026 - 11:16 CEST
Investigating - You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 04, 2026 - 15:13 CEST
All Products - Issues when creating or renewing bank link for Rabobank (NL)
Identified - You may get an error when you create or renew an automatic bank link for Rabobank. Rabobank has identified the issue and is working on a solution. We will update this page once more information becomes available.
Sep 24, 2026 - 16:41 CEST
Exact Online - Projects incorrectly linked to bank transactions (NL/BE)
Investigating - You may experience that a project is linked to bank transactions and that these transactions are therefore incorrectly included in the project overview. As a workaround, you can manually remove the project number from the affected bank transaction. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Sep 24, 2026 - 15:02 CEST
Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)
Update - We are continuing to work on a fix.
Sep 23, 2026 - 09:33 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 2026 - 07:53 CEST
Investigating - You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 15, 2026 - 09:20 CEST
Exact Online - Rejected batch payment to Rabobank (NL)
Update - We are continuing to work on a fix.
Sep 23, 2026 - 09:32 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 2026 - 07:56 CEST
Investigating - You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 15, 2026 - 13:11 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Degraded Performance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Weclapp Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Synergy / Exact Globe: Planned maintenance on Saturday 26th of September between 06:00 CET and 12:00 CET. Sep 26, 2026 06:00-12:00 CEST

To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe.

As a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable on Saturday 26 September between 06:00 CET and 12:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.
Posted on Sep 24, 2026 - 14:10 CEST

Sep 25, 2026

Exact Online - ING PSD2 payment files are rejected (NL)
Resolved - The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience.
Sep 25, 11:32 CEST
Identified - You may notice that the generated payments files for ING via PSD2 are getting the status rejected. The issue has been identified and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 25, 11:02 CEST
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Resolved - The issue has been resolved. The payment status in the bank files overview is displayed correctly again after payments have been processed via an automatic PSD2 bank link. Our apologies for the inconvenience.
Sep 25, 11:30 CEST
Update - The issue has now also been resolved for ING customers. For ABN AMRO we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for ING, the issue has been resolved and the status column is updated.
Sep 17, 10:31 CEST
Update - We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page.
Sep 11, 09:31 CEST
Update - We are continuing to work on a fix.
Aug 13, 16:47 CEST
Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
Jul 31, 15:22 CEST
Update - We are continuing to work on a fix.
Jul 10, 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 08:40 CEST
Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL)
Resolved - This issue has been resolved. The status update will be visible automatically during the day or on Monday. Our apologies for the inconvenience.
Sep 25, 10:00 CEST
Update - We are currently still in contact with the Tax Authorities. We will update this page as soon as more information becomes available.
Sep 22, 17:05 CEST
Identified - You may not receive a status update (submitted or rejected) for an Income Tax Return submitted to the Tax Authorities via Exact Online Fiscaal due to a technical issue at the Tax Authorities. We are in contact with the Tax Authorities regarding this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 22, 14:46 CEST
Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 25, 09:36 CEST
Investigating - You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 25, 08:04 CEST
Exact Online - Planboard and Outlook synchronisation issues (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 25, 07:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 08:34 CEST
Investigating - The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available.
Sep 17, 10:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 08:14 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 11:18 CEST
Investigating - You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Sep 9, 15:21 CEST

Sep 24, 2026

Unresolved incidents: All Products - Issues when creating or renewing bank link for Rabobank (NL), Exact Online - Projects incorrectly linked to bank transactions (NL/BE).

Sep 23, 2026

Exact Officient - Export and Import issues (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 23, 16:43 CEST
Investigating - When doing an export to Excel, the export is loading and a confirmation of success is shown, yet no Excel file is downloaded. When doing a manual import of people via Gear icon > Advanced Settings > Payroll Integration > View details > Import people, the percentage bar does not run or progress to 100%. The import, however, does keep running and completes the job. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 23, 14:48 CEST
Exact Multivers Online - Issues when resetting your user account (NL)
Resolved - The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.
Sep 23, 16:40 CEST
Monitoring - We have implemented a fix and we are verifying the results.
Sep 18, 12:41 CEST
Investigating - You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 8, 14:44 CEST
Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL)
Resolved - This incident been resolved. Logging in to Exact Boekhoud Gemak is now possible again. Our apologies for the inconvenience.
Sep 23, 14:28 CEST
Investigating - You may currently experience issues when logging in to Boekhoud Gemak. When logging in, you may receive an error message stating "Something went wrong with requesting information. An unknown error occurred on the server." (Er is iets fout gegaan bij het opvragen van gegevens. Er is een onbekende fout opgetreden op de server) or "Unfortunately you do not have access" (Helaas heb je geen toegang tot Boekhoud Gemak). We are investigating this issue. As soon as more information is available we will update this status page. Our apologies for the inconvenience.
Sep 23, 09:13 CEST
Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 23, 14:18 CEST
Investigating - You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also receive the error "Registeren van XBRL-document is niet gelukt -- 5" when trying to submit the XBRL from SBR Manager to Digipoort. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 23, 09:01 CEST
Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)
Resolved - The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the inconvenience.
Sep 23, 10:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 10:35 CEST
Investigating - Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status "File rejected by bank" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.
Sep 10, 14:03 CEST

Sep 22, 2026

Digipoort - Time-out message while opening Digipoort (SaaS) (NL)
Resolved - The issue has been resolved. https://accountancydigipoort.softwaregemak.nl is accessible again. Our apologies for the inconvenience.
Sep 22, 15:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 15:20 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 14:41 CEST
Update - We are continuing to investigate this issue.
Sep 21, 14:38 CEST
Investigating - You may get a 504 Gateway Time-out message while trying to log in to https://accountancydigipoort.softwaregemak.nl. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 21, 10:19 CEST
Exact Online - Bank statements not imported via ING 1.0 bank link (NL)
Resolved - The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.
Sep 22, 14:47 CEST
Identified - The issue has been identified and the statements have been delivered by ING. Currently the statements are being imported into Exact Online. Once the import is complete we will update this page.
Sep 21, 15:19 CEST
Investigating - You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 21, 09:12 CEST

Sep 21, 2026

Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered
Resolved - The issue has been resolved. All bank statements have been imported. Our apologies for the inconvenience.
Sep 21, 16:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 16:10 CEST
Investigating - You may notice that you are not receiving bank statements for your active bank links. The issue has been identified, and we are working on a solution. Please refrain from manually importing the statements, as we will ensure that the statements will be imported. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 21, 09:06 CEST
Exact Online Jaarrekening - Error message when opening 'Werkprogramma' (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 21, 14:38 CEST
Investigating - You may get an error message stating "Er is helaas iets misgegaan bij het openen van het werkprogramma." when opening a 'Werkprogramma' in Exact Online Jaarrekening. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 21, 09:10 CEST
Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)
Resolved - A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. For Exact Globe Next a fix is made available in release 424SP46 as of the 1st of September 2026 for the Dutch and English language. For customers using Exact Globe Next and Unicode languages a fix will become available in Microsoft Excel Version 2609. Our apologies for the inconvenience.
Sep 21, 12:25 CEST
Update - We have identified that the current issue is resolved in Microsoft Excel Version 2609, which is currently available only in the Beta Channel. In the meantime, customers in the Current Channel using Unicode languages may still experience display issues in certain Excel Add-in screens. We will update this page as soon as more information becomes available.
Sep 7, 11:23 CEST
Update - A fix is made available in Exact Globe Next Release 424SP46 as of the 1st of September 2026 for the Dutch and English language. We continue to work on a resolution for the other languages for Exact Globe Next. To apply the fix, update to this version after the mentioned date.
A fix is already available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August.
Sep 3, 15:32 CEST
Update - A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. To apply the fix, update to 1 of these versions after the mentioned date. We continue to work on a resolution for Exact Globe Next.
Aug 27, 10:37 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 15:25 CEST
Investigating - When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 21, 08:23 CEST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Exact Online - Scheduled maintenance on 19 September (NL/BE)
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 CEST
Scheduled - Exact Online NL and BE will be undergoing scheduled maintenance on Saturday the 19th of September between 02:00 and 04:00 CEST. During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Sep 11, 15:31 CEST

Sep 18, 2026

Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)
Resolved - In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department.
To help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.
Sep 18, 19:32 CEST
Update - On certain occasions, the migration to Microsoft Authenticator cannot be executed. In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via Microsoft Security Information Setup.
Aug 31, 09:26 CEST
Identified - Starting August 28, Microsoft will no longer support SMS-based authentication (Microsoft to stop sending SMS codes for personal accounts). Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.
Aug 25, 08:27 CEST
Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL)
Resolved - This issue has been resolved and you will no longer receive the pop-up.
You may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take any action at this stage. Your connected apps will continue to work as normal. Our apologies for the inconvenience.
Sep 18, 12:13 CEST
Monitoring - We have disabled the pop-up and we are monitoring the situation.
Sep 18, 10:28 CEST
Identified - You may receive a pop-up in the security centre to verify your linked external applications. In the security centre you will see apps with status 'Needs attention'. If you try to verify these external applications you receive the error message that you can only verify the applications which need attention.

For now you can ignore this pop-up.

We have identified the issue and are working on a solution. Our apologies for the inconvenience.
Sep 18, 09:51 CEST
Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE)
Resolved - This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via [User Name > My Exact Online > User Settings > Number Format]. Our apologies for the inconvenience.
Sep 18, 08:58 CEST
Identified - You may receive an Oops error when opening the overview Revenue Forecast via Subscriptions.
As temporary workaround, you can adjust the the Number Format via [User Name > My Exact Online > User Settings > Number Format] to 123,456,789.00 in order to be able to open the revenue forecast of your subscriptions. In the meantime we are working on a structural solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 17, 10:31 CEST

Sep 17, 2026

Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL)
Resolved - This issue has been resolved and you can submit reports to the Chamber of Commerce again without any discrepancies. Our apologies for the inconvenience.
Sep 17, 10:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 10:48 CEST
Investigating - We are currently experiencing issues generating the instance document required for submitting publication reports to the Chamber of Commerce. We advise you to not submit publication reports to the Chamber of Commerce until we have resolved these issues. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 14, 13:41 CEST
All products - Support portal unavailable (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 17, 07:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 18:49 CEST
Update - With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.
Sep 16, 12:53 CEST
Investigating - The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout".
We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 16, 10:28 CEST
Exact Online Projects - Error during bank statement import (NL)
Resolved - The issue has been resolved, and you are now able to import bank statements without this error. Our apologies for the inconvenience.
Sep 17, 07:39 CEST
Monitoring - A fix has been implemented. We are currenlty monitoring the situation.
Sep 16, 13:15 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 11:20 CEST
Investigating - You may receive an error "Row: x - Invalid: WBS" when importing bank statements. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 14, 13:44 CEST

Sep 16, 2026

Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.
Resolved - The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.
Sep 16, 15:49 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 11:19 CEST
Investigating - You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 11, 12:47 CEST
Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)
Resolved - This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.
Sep 16, 13:48 CEST
Investigating - You may experience that sales invoices in Exact Online Bouw are not updated to status 'Vervallen'. Consequently, automated reminders in Bouw will not be sent. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 15, 10:22 CEST
Exact Venice - Webconnect services unavailable (BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 16, 10:15 CEST
Update - We are continuing to investigate. To analyse further we will perfrom an engine restart and you may receive the error message "Fout in gegevensbeheer". When you encounter this issue, please reboot Venice.
Sep 15, 16:41 CEST
Investigating - You may receive the error message "Error 500: service unavailable" when using the webconnect API. We are investigating the issue and will update this page as soon as possible. Our apologies for the inconvenience.
Sep 15, 11:05 CEST

Sep 15, 2026

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 15, 11:18 CEST
Investigating - You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.
Sep 14, 14:05 CEST
Exact Boekhoud Gemak - Error loading large general ledger accounts (NL)
Resolved - The incident has been resolved. All information on the "Info and reports" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.
Sep 15, 11:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 10:46 CEST
Identified - You may experience issues loading information on the "Info and Reports" screen ("Info en rapportage") in Exact Boekhoud Gemak. We have identified the issue and are currently working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 11, 11:22 CEST
Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL)
Resolved - The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.
Sep 15, 11:06 CEST
Identified - You may currently be unable to see the PDF attachments linked to purchase invoices in Exact Boekhoud Gemak. We have identified the issue and are currently working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 14, 10:46 CEST

Sep 14, 2026

Exact Online Premium – System unavailable (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 14, 16:01 CEST
Monitoring - A fix has been implemented. Exact Online Premium is available again. We are monitoring the situation.
Sep 14, 15:35 CEST
Investigating - You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 14, 15:22 CEST
All products - Support portal unavailable (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 14, 14:21 CEST
Monitoring - A fix has been implemented and the Exact support portal is working again. We are monitoring the results.
Sep 14, 10:12 CEST
Investigating - The support portal is currently unavailable, opening the page leads to an unexpected error.
We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 14, 09:14 CEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Exact Online - Scheduled maintenance on 12 September (NL/BE)
Completed - The scheduled maintenance has been completed.
Sep 12, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:00 CEST
Scheduled - Exact Online NL and BE will be undergoing scheduled maintenance on Saturday the 12th of September between 02:00 and 04:00 CEST. During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Sep 3, 15:52 CEST

Sep 11, 2026

Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)
Resolved - The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.
Sep 11, 15:13 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 15:33 CEST
Investigating - You may receive the warning 'Invalid: Execution date' when processing payments for purchase invoices with a payment date in the past. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 1, 15:00 CEST
Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)
Resolved - The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.
Sep 11, 11:48 CEST
Identified - You may miss statements from ABN AMRO and ING Bank for your bank links. The issue has been identified and we are working on a fix. Please refrain from manually importing the statements in the meantime to prevent double statements in the future. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 10, 09:10 CEST
Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)
Resolved - The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.
Sep 11, 11:10 CEST
Identified - You may notice that you are not able to transfer information through the ODBC connection. The issue has been identified and we are working on a solution.

We will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 10, 20:15 CEST
Exact Online - Unable to export to Excel through overviews (Global)
Resolved - The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.
Sep 11, 08:14 CEST
Identified - This issue occurs when the company name contains a comma (,). In addition, the issue appears to affect Google Chrome and has not been reported in other browsers.

As a workaround, you can either:
- Remove the comma from the company name, or
- Perform the export using a different browser than Google Chrome.

We continue to investigate the underlying cause and will update this page as soon as more information becomes available.
Sep 3, 10:04 CEST
Investigating - You may receive an error message when performing an export to excel from an overview. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 1, 11:25 CEST
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