Exact Synergy - Word pop-up blocked in 64-bit (Global)
Investigating - You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 04, 2026 - 15:13 CEST
Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)
Identified - Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.
Sep 04, 2026 - 14:51 CEST
Investigating - You may experience that delivery of an email, sent from Gripp to a recipient with an email address on a Microsoft domain, i.e. Outlook, will be delayed or fail. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 04, 2026 - 10:26 CEST
Exact Online - Emails delayed or not delivered (Global)
Identified - Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.
Sep 04, 2026 - 14:51 CEST
Investigating - Emails sent from Exact Online may be delayed or not delivered. This includes but is not limited to password reset emails, invoices and reminders. Please refrain from resending messages until further notice to prevent duplicates. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.
Sep 04, 2026 - 11:17 CEST
Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)
Identified - You may notice that you are not receiving Rabobank statements for your active bank links. The issue has been identified, and we are working on a solution. Please refrain from manually importing the statements, as we will ensure that the statements will be imported. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Sep 04, 2026 - 12:42 CEST
Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)
Identified - The issue has been identified and a fix is being implemented.
Sep 03, 2026 - 15:33 CEST
Investigating - You may receive the warning 'Invalid: Execution date' when processing payments for purchase invoices with a payment date in the past. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 01, 2026 - 15:00 CEST
Exact Globe+ - Excel Add-In returns error when started on Office build 2608.
Update - A fix is made available in Exact Globe Next Release 424SP46 as of the 1st of September 2026 for the Dutch and English language. We continue to work on a resolution for the other languages for Exact Globe Next. To apply the fix, update to this version after the mentioned date.
A fix is already available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August.
Sep 03, 2026 - 15:32 CEST
Update - A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. To apply the fix, update to 1 of these versions after the mentioned date. We continue to work on a resolution for Exact Globe Next.
Aug 27, 2026 - 10:37 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 2026 - 15:25 CEST
Investigating - When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 21, 2026 - 08:23 CEST
Exact Online - Unable to export to Excel through overviews (Global)
Identified - This issue occurs when the company name contains a comma (,). In addition, the issue appears to affect Google Chrome and has not been reported in other browsers.

As a workaround, you can either:
- Remove the comma from the company name, or
- Perform the export using a different browser than Google Chrome.

We continue to investigate the underlying cause and will update this page as soon as more information becomes available.
Sep 03, 2026 - 10:04 CEST
Investigating - You may receive an error message when performing an export to excel from an overview. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 01, 2026 - 11:25 CEST
Exact Online - Deduplication not finding double accounts (NL/BE)
Update - The issue has been identified and we are working on a fix.
Aug 27, 2026 - 10:56 CEST
Identified - You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 18, 2026 - 14:43 CEST
Exact Online - New SSO users can't be created (Global)
Identified - The issue has been identified and a fix is being implemented.
Aug 31, 2026 - 11:43 CEST
Investigating - When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 26, 2026 - 16:40 CEST
Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)
Update - On certain occasions, the migration to Microsoft Authenticator cannot be executed. In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via Microsoft Security Information Setup.
Aug 31, 2026 - 09:26 CEST
Identified - Starting August 28, Microsoft will no longer support SMS-based authentication (Microsoft to stop sending SMS codes for personal accounts). Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.
Aug 25, 2026 - 08:27 CEST
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Update - We are continuing to work on a fix.
Aug 13, 2026 - 16:47 CEST
Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
Jul 31, 2026 - 15:22 CEST
Update - We are continuing to work on a fix.
Jul 10, 2026 - 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST
Exact Online Operational
Exact Online Premium Operational
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Operational
Exact Synergy Degraded Performance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Degraded Performance
Exact HR & Salaris Gemak Operational
Exact Multivers Degraded Performance
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Degraded Performance
Exact Horeko Operational
Weclapp Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 5th of September (NL) Sep 5, 2026 19:00-22:00 CEST

Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 5th of September between 19:00 - 22:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Aug 31, 2026 - 15:57 CEST

Exact Online - Scheduled maintenance on 12 September (NL/BE) Sep 12, 2026 02:00-04:00 CEST

Exact Online NL and BE will be undergoing scheduled maintenance on Saturday the 12th of September between 02:00 and 04:00 CEST. During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Sep 03, 2026 - 15:52 CEST

Sep 5, 2026

Exact Online - Scheduled maintenance on 5 September (DE/FR/UK)
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:00 CEST
Scheduled - Exact Online DE, FR, and UK will be undergoing scheduled maintenance on Saturday the 5th of September between 02:00 and 04:00 CEST. During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Sep 2, 10:57 CEST

Sep 4, 2026

Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 4, 11:00 CEST
Identified - You may encounter that the IACK (Inkomensafhankelijke combinatiekorting) is allocated to the incorrect partner in an 2025 IB (C) return. This occurs if the combination of the following conditions are met:

- For both partners the question "Is er sprake van een kwalificerende buitenlandse belastingplicht?" is answered with "Nee".
- For both partners the question "Woonde uw cliënt in 2025 in België en had uw cliënt Nederlands inkomen? Of woonde uw cliënt in Suriname of op Aruba?" is answered with "Ja".
- Partner A only has a higher Arbeidsinkomen than partner B because of foreign income.

In this scenario the IACK is allocated to partner A instead of partner B.

We have identified the issue and are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 28, 11:41 CEST
Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)
Resolved - This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax Authorities. Our apologies for the inconvenience.
Sep 4, 10:23 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 31, 16:01 CEST
Investigating - You may experience that the percentage for the 'Premie AOW' is set incorrectly to 6.444 (thousand). This occurs at least for returns of type IB (P), IB (W) and IB (C) for the years 2025 and 2024. This specific scenario seems to occur when you have answered the question 'Was uw cliënt in 2024 in Nederland verzekerd voor de AOW en de Anw?' with 'Ja' in the 'Bijzondere situaties' and answered 'Was uw cliënt in 2024 in Nederland verzekerd voor de Wlz en de Zorgverzekeringswet?' with 'Nee'.

We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 25, 16:16 CEST

Sep 3, 2026

Exact Reeleezee – Rabobank Bank Transaction Import Delay
Resolved - This issue has been resolved. The transactions from the affected period have now been successfully imported for most customers.
For a small number of customers, the remaining transactions are expected to be imported later today.
If you notice that some historical transactions are still missing tomorrow, you can retrieve them manually.

First, please try selecting "Retrieve Transactions" via "Manage Bank Connection" from your bank account settings in Reeleezee.
If the missing transactions are still not displayed, you can download a CAMT.053 file containing the missing transactions from your online banking environment and import it into Reeleezee via the bank overview.
Our apologies for the inconvenience.
Sep 3, 15:44 CEST
Investigating - You may notice that Rabobank bank transactions from between 31 August 2026 and 2 September 2026 have not been imported via PSD2 and Rabo Boekhoudkoppeling 2.0. We are currently investigating the cause of this issue. Our apologies for the inconvenience.
Sep 2, 11:19 CEST

Sep 2, 2026

Exact Online - Temporarily unavailable (Global)
Resolved - The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.
Sep 2, 14:06 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 12:08 CEST
Identified - Exact Online Premium is unavailable again for NL customers. We are working hard to solve the issue as soon as possible. Our apologies for the inconvenience.
Sep 2, 11:48 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 10:29 CEST
Identified - We are continuing to work on a fix.
Sep 2, 10:21 CEST
Update - We are continuing to investigate this issue.
Sep 2, 09:21 CEST
Investigating - Exact Online is temporarily unavailable due to unplanned maintenance. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 2, 09:20 CEST

Sep 1, 2026

Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)
Resolved - This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.
Sep 1, 13:18 CEST
Identified - The issue has been identified and the retrieval of sent messages has started.
Sep 1, 11:23 CEST
Investigating - You may experience that purchase invoices sent to the digital postbox are not received. Please refrain from resending to avoid duplicates. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 1, 10:27 CEST

Aug 31, 2026

Unresolved incident: Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global).

Aug 30, 2026

Exact Multivers - Unable to login to Multivers (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 30, 19:58 CEST
Investigating - When logging in to Multivers you may receive a error stating "Uw Extern bureaublad-services sessie is beëindigd" with error code 0x3. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 29, 21:17 CEST

Aug 29, 2026

Aug 28, 2026

Aug 27, 2026

Aug 26, 2026

Exact Horeko - Email notifications not working after request (NL/BE)
Resolved - The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.
Aug 26, 16:56 CEST
Update - We are continuing to work on a fix.
Aug 13, 16:48 CEST
Update - We are continuing to work on a fix.
Jul 31, 14:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 15:26 CEST
Investigating - When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 14, 15:45 CEST
Exact Cloud Service - Scheduled maintenance on 25 August (Global)
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 CEST
Update - The maintenance has been rescheduled to Tuesday August 25th.
Aug 19, 16:41 CEST
Scheduled - Exact Cloud Service will be undergoing scheduled maintenance on Thursday the 20th of August between 18:00 and 24:00 CET to update Globe and Synergy for customers with a shared service contract. During this maintenance window, our systems will be unavailable. Services will restore automatically. Automated scripts executed during the maintenance may temporarily fail, but will be restored in the next scheduled task after the maintenance. Our apologies for any inconvenience this may cause.
Aug 18, 08:17 CEST

Aug 25, 2026

Exact Multivers - Password result mails are not received (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Aug 25, 13:52 CEST
Investigating - When resetting your password the reset mails are not being received. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 25, 10:39 CEST
Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)
Resolved - The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.
Aug 25, 08:25 CEST
Identified - When you have registered for an E-invoice subscription, it still shows as inactive in your company settings page. To verify if your registration was successful, you can click to register again and it will then show if your registration is active. The issue has been identified. We are working on a solution. Our apologies for the inconvenience.
Aug 24, 15:21 CEST

Aug 24, 2026

Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated
Resolved - The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.
Aug 24, 11:46 CEST
Investigating - We are currently experiencing issues with invoices which you import to Exact Multivers and Exact Boekhoud Gemak trough an API connection, as these invoices are not updated to status Approved. We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
Aug 21, 10:54 CEST
Exact Online - Unable to select option Receive in e-invoice subscription (FR)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 24, 10:01 CEST
Monitoring - A fix has been implemented. We will monitor the current state.
Aug 24, 08:51 CEST
Identified - The issue has been identified. We are working on a solution.
Aug 20, 12:03 CEST
Investigating - When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 20, 10:21 CEST
Exact Globe+ - license migration wizard returns message "License update failed" (Global)
Resolved - This incident has been resolved.
Aug 24, 09:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 11:01 CEST
Update - We are continuing to investigate this issue. Our apologies for the inconvenience.
Aug 19, 11:22 CEST
Investigating - The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 12, 15:22 CEST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

Exact Online - Scheduled maintenance on 22 August (US)
Completed - The scheduled maintenance has been completed.
Aug 22, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 08:00 CEST
Scheduled - Exact Online US will be undergoing scheduled maintenance on Saturday the 22th of August between 01:00 and 03:00 PDT (08:00-10:00 CEST). During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding
Aug 14, 14:26 CEST
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