Exact System Status

Exact Globe+ - Incorrect invoices sent with “reminders functionality” (Global)

Investigating - Investigating – We detected an issue regarding the functionality to send reminders in Exact Globe+ release 502.
There is a possibility that reminders sent via Exact Globe+ also contain invoices from other debtors.
This situation can only occur when the option “Invoice details attachment” is marked when sending reminders.
All customers for whom this problem has possibly occurred, will be informed by e-mail to the main contact person of the license.
If you have any additional questions regarding the information in this e-mail, you can contact the support department through our Customer Portal.
Our apologies for a possible inconvenience.
Sep 25, 2023 - 16:21 CEST

BoekhoudGemak/Multivers - Rabobank statements since September 15th are not imported yet (NL)

Identified - The root cause of the issue has been found and we are working on a fix. All statements from 21-09-2023 on are already imported automatically. We will import the statements that should have been imported between 15-09-2023 and 20-09-2023 as soon as possible. Please refrain from importing bank statements manually in order to prevent duplicates. This status page will be updated when more information is available
Sep 22, 2023 - 15:42 CEST

Investigating - It is possible that Rabobank statements have not been imported in your administration yet. We are investigating this issue. Please refrain from manually uploading or entering in the missing statements, as this may cause duplicate statements. When an update is available, we will inform you via this page. Apologies for the inconvenience.
Sep 19, 2023 - 13:30 CEST

Exact Online - Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

Exact Online - Belgium Operational

Boekhouden Operational

Uren & Facturen Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn [Kantoor] Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

Exact Online - other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Support department Operational

Exact Online Premium Operational

Accountancy Gemak - Software Gemak Operational

Boekhoud Gemak Operational

Communicatie Gemak Operational

Digipoort Operational

DM online Operational

Fiscaal Gemak Operational

HR & Salaris Gemak Operational

Kantoor Gemak / PM 365 Operational

Multivers Operational

Online Samenwerken (OSW) Operational

Rapportage Gemak Operational

Werkprogramma Gemak Operational

Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational

Exact Cloud Services Operational

Reeleezee - Accounting - Accountancy portal - Cashr Operational

Winbooks Operational

Venice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

(EOL) Employee portal does not show payroll slips and leave in the mobile app– NL

Resolved - The issue has been resolved. If you are still experiencing problems, please update the app to the latest version. Our apologies for the inconvenience.
Sep 25, 08:30 CEST

Identified - Employees cannot see their payroll slips or leave information when using the mobile app. We are currently working on the solution. In the meantime you can use the desktop version to view your payroll slips. Our apologies for the inconvenience.
Sep 22, 11:28 CEST

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Exact Online - Not possible to generate payroll period and EU tax reports (NL/BE/ES).

Resolved - The issue has been resolved. Payroll reports and EC Sales list can be generated without errors again. If you still have missing documents in the periodic payroll reports, you have to generate them manually. Our apologies for the inconvenience.
Sep 22, 10:04 CEST

Investigating - You may experience an error message telling you to contact support while working in Exact Online. The pages where you may experience these errors include (but are not limited to) the following:

- Creating an IC tax report
- Generating Payroll reports

We are currently investigating the cause of the issue. Our apologies for the inconvenience.
Sep 21, 10:12 CEST

Sep 21, 2023

Multivers/HR & Salarisgemak/ Venice - Error logging into Citrix (NL)

Resolved - The issue has now been resolved. You are now able to login to Multivers Online without issue. We would recommend that you clear your browser's cache and cookies before trying to login. Apologies for the inconvenience.
Sep 21, 09:40 CEST

Monitoring - A fix has been implemented. If you are still not able to log in please delete your cookies and cache from your browser
Sep 20, 13:59 CEST

Update - We are continuing to investigate this issue.
Sep 20, 09:19 CEST

Investigating - We are currently experiencing problems with the Citrix environment when logging in to Multivers and HR & Salarisgemak. As a result, you may see the message 'error: your application cannot be completed' when logging in. Deleting your cookies and cache from your browser or starting an incognito browser may solve the problem. Our apologies for the inconvenience.
Sep 20, 08:54 CEST

Sep 20, 2023

EOL - Payments to ING through bank link 1.0 not arriving to bank environment. (NL)

Resolved - The issue has now been resolved. All payment files have been delivered to the ING environment. If payment files sent between Friday September 15th and Monday September 18th are still not visible in the banking environment, you have to reopen and process them again. Apologies for the inconvenience.
Sep 20, 06:49 CEST

Investigating - You may experience payments not arriving in the bank environment when using the ING 1.0 bank link. We are currently investigating the issue. Apologies for the inconvenience.
Sep 18, 13:25 CEST

Sep 19, 2023

Sep 18, 2023

Exact Cloud Services - Reduced availability of hosted desktop servers

Postmortem - Read details
Sep 25, 15:15 CEST

Resolved - This incident has been resolved. The RCA is under investigation with our supplier and will be shared here.
Sep 18, 11:22 CEST

Monitoring - We have restored the primary services and are restarting impacted servers. Data will not be lost
Sep 18, 10:22 CEST

Identified - The issue is identified and we are working with our supplier to restore services.
Sep 18, 10:11 CEST

Update - We are investigating and working with our suppliers to restore full services as soon as possible.
Sep 18, 09:37 CEST

Investigating - At this moment you may experience an issue when trying to access the hosted desktop in our cloud environment. This may result in reduced performance or availability of the hosted desktop. We are investigating the issue. Apologies for the inconvenience.
Sep 18, 08:09 CEST

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

EOL - ABN AMRO statements (non PSD2) are not delivered yet (NL)

Resolved - The issue has now been resolved. All statements have been imported successfully. Apologies for the inconvenience.
Sep 14, 15:29 CEST

Update - The ABN AMRO transactions from Tuesday have been imported. We are working hard to import yesterdays transactions as soon as possible. This status page will be updated as soon as an update is available.
Sep 14, 10:58 CEST

Monitoring - We will restart the import of bank statements. The transactions from last Saturday, Sunday and Monday will be imported. Please be aware there could be a delay. The other bank statements will be imported at a different time. We will update this status page as soon as more information becomes available. Apologies for the inconvenience.
Sep 13, 15:55 CEST

Identified - This issue has been identified. A solution will be provided as soon as possible. We will update this status page as soon as more information becomes available. Apologies for the inconvenience.
Sep 12, 16:20 CEST

Investigating - The ABN AMRO (non PSD2) bank statements are not delivered yet. We will update this status page as soon as more information becomes available. Apologies for the inconvenience.
Sep 12, 08:49 CEST

EOL - Impossible to login for some customers (NL)

Resolved - A fix has been implemented. As a result, all customers are once again able to access Exact Online. Apologies for the inconvenience.
Sep 14, 14:15 CEST

Investigating - Some customers immediately receive an OOPS-error when logging in to Exact Online. We are working hard to solve the issue. We will update this page as soon as new information is available. Apologies for the inconvenience.
Sep 14, 13:43 CEST

Not possible to start company screening PSD2 (NL)

Resolved - The issue has now been resolved. The company screening can be started again. After the screening has been executed, you can immediately continue with creating a PSD2 bank link. Apologies for the inconvenience.
Sep 14, 08:18 CEST

Investigating - The UBO's are not shown when starting the company screening. Therefore, it is currently not possible to start the company screening in order to create a PSD2 connection. We are currently investigating this issue. Apologies for the inconvenience.
Sep 12, 17:13 CEST

Sep 13, 2023

Sep 12, 2023