In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 2023 - 18:00 CET
Scheduled - During 28-11-2023 and 01-12-2023 9:00, we are performing maintenance over the licenses within the dynamics environment. During this time, you or your system administrator can receive an e-mail regarding the new approved admin relationship. Between 30-11-2023 17:30 and 01-12-2023 9:00 a short interruption of the services may occur. If you have issues with the products after maintenance, please create a case in our support portal and describe the issue. Our apologies for the inconvenience.
Nov 28, 2023 18:00 - Dec 1, 2023 09:00 CET
Investigating - The Floris van Lanschot bank statements are not imported yet. We are currently investigating this issue. When an update is available, we will inform you on this page. Apologies for the inconvenience.
Nov 29, 2023 - 09:41 CET
Investigating - When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink the error "Error: MailMessage AutomaticExchange@Rabobank.nl: MailMessageAttachment Niet toegestaan: Bestandstype" can occur. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 28, 2023 - 13:02 CET
Update - We are continuing to investigate this issue.
Nov 27, 2023 - 09:37 CET
Investigating - When processing payments via “Cash flow, payments, Processing” the error “File not found” can be returned when working with Windows server 2019+ or Windows 10+. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 24, 2023 - 09:57 CET
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Under Maintenance
Boekhoud Gemak Operational
Communicatie Gemak Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Under Maintenance
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Exact Winbooks Operational
Exact Venice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2023
Resolved - The issue has now been resolved. Our apologies for the inconvenience.
Nov 29, 08:57 CET
Monitoring - The root cause has been identified and a fix is applied since 28-11-2023 11:30 hours CET. It is now possible again to use the banking and invoice gateway. Our apologies for the inconvenience.
Nov 28, 11:33 CET
Update - We are still continuing to investigate this issue. Our apologies for the inconvenience.
Nov 27, 09:37 CET
Update - We are still continuing to investigate this issue. Our apologies for the inconvenience.
Nov 24, 15:34 CET
Update - We are continuing to investigate this issue.
Nov 21, 08:27 CET
Update - The error "Access denied. Exact.Systems,Web.client: failed to get token" can also appear when sending via the invoice gateway (Peppol).
Nov 16, 17:02 CET
Investigating - When refreshing the overview "Cash Flow, entries, import, Method: Digital Postbox" the error "Access denied. Exact.Systems,Web.client: failed to get token" can be shown. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 16, 15:28 CET
Nov 28, 2023

Unresolved incident: Exact Globe / Compact: When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink an error can occur..

Nov 27, 2023

Unresolved incident: Exact Globe / Compact: When processing payments the error “File not found” can occur. (NL).

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - The issue has now been resolved. All missing transactions have been delivered and processed successfully. Our apologies for the inconvenience.
Nov 24, 13:12 CET
Investigating - Not all Rabobank transactions of Nov 22 and 23 have been delivered yet. We are investigating this issue. When an update is available, we will inform you. Apologies for the inconvenience.
Nov 24, 08:14 CET
Nov 23, 2023
Resolved - The issue has now been resolved. All ABN AMRO statements have been imported successfully. Our apologies for the inconvenience.
Nov 23, 17:11 CET
Identified - All ABN AMRO statements with entry date November 21st have been imported successfully. The import of the statements with entry date November 22nd will start soon. This page will be updated as soon as all ABN AMRO statements have been imported.
Nov 23, 13:42 CET
Update - The statements with entry date November 22nd have not yet been imported. As soon as all ABN AMRO statements with entry date November 21st have been received successfully, we will start today's import so that all ABN AMRO statements will be imported in chronological order. Please refrain from importing statements manually since this may cause duplicate statements. Our apologies for the delay.
Nov 23, 08:33 CET
Investigating - The bank statements of ABN AMRO (1.0 bank link) are not all delivered yet. The bank is working hard to solve this issue. Our apologies for the inconvenience caused.
Nov 22, 15:29 CET
Nov 22, 2023
Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 22, 14:59 CET
Investigating - Today’s statements for the ING bank links are delayed. We are investigating the issue. As soon as we have an update, we will inform you on this page. Our apologies for the inconvenience.
Nov 22, 09:48 CET
Resolved - This incident has been resolved. The bank statements are delivered and processed. Our apologies for the inconvenience.
Nov 22, 10:05 CET
Investigating - The bank statements for ING bank links (1.0 bank links) are not delivered yet. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Nov 22, 08:23 CET
Nov 21, 2023
Resolved - The issue causing the error message has since been resolved, and you are able to calculate your period again. Our apologies for the inconvenience.
Nov 21, 15:14 CET
Investigating - When calculating the period, an error message may come up. We are currently investigating this message. Sometimes it helps to wait a few minutes and try again. In some cases it then succeeds in calculating the period.
Our apologies for the inconvenience.

Nov 21, 10:06 CET
Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 21, 14:10 CET
Investigating - Today’s statements for the ING bank links are delayed. We are investigating the issue. As soon as we have an update, we will inform you on this page. Our apologies for the inconvenience.
Nov 21, 10:08 CET
Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 21, 09:07 CET
Investigating - The ING bank statements are not delivered yet. We are currently investigating this issue. When an update is available, we will inform you on this page. Apologies for the inconvenience.
Nov 21, 08:33 CET
Nov 20, 2023
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 20, 13:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 19:00 CET
Investigating - Some of our customers are indicating that they are running into login problems and/or errors in HR & Salaris Gemak.
This is currently being investigated.
You could try the following to resolve the problem:
- log out, wait at least five minutes and then log back in
- restart Citrix Workspace

Our apologies for the inconvenience.

Nov 17, 16:15 CET
Nov 19, 2023
Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 19, 12:16 CET
Investigating - Todays statements for the ING 1.0 bank links are delayed. We are investigating the issue. Our apologies for the inconvenience.
Nov 19, 09:30 CET
Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - The issue has been resolved. It is possible again to log in into HR & Salaris Gemak, Boekhoud Gemak and Venice. Our apologies for the inconvenience.
Nov 17, 15:25 CET
Monitoring - It is possible again to log in into HR & Salaris Gemak, Boekhoud Gemak and Venice. We are still monitoring the issue.
Nov 17, 09:37 CET
Update - We are continuing to investigate this issue.
Nov 17, 09:36 CET
Update - We are continuing to investigate this issue.
Nov 17, 09:30 CET
Investigating - At the moment it is not possible to open the website u4bsw.cloud.com to start the application HR & Salaris Gemak. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 17, 09:15 CET
Postmortem - Read details
Nov 17, 10:05 CET
Resolved - The incident is resolved. An incident occurred in the EU region for Citrix.
Nov 17, 09:07 CET
Investigating - Customers using the Citrix cloud environment may experience login errors or delayed login
Nov 17, 08:53 CET
Nov 16, 2023
Resolved - THe missing bank statements have since been delivered and imported. Our apologies for the delay.
Nov 16, 16:29 CET
Investigating - The Knab bank statements are not delivered yet. We are currently investigating this issue. When an update is available, we will inform you on this page. Apologies for the inconvenience.
Nov 16, 08:48 CET
Nov 15, 2023

No incidents reported.