Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
Jul 31, 2026 - 15:22 CEST
Update - We are continuing to work on a fix.
Jul 10, 2026 - 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST
Exact Online - Blank line between orders to be picked (Global)
Update - We are continuing to work on a fix.
Jul 31, 2026 - 15:02 CEST
Identified - The issue has been identified, we are currently working on a solution.
Jul 23, 2026 - 16:43 CEST
Investigating - You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available.
Our apologies for the inconvenience.
Jul 23, 2026 - 09:30 CEST
Exact Horeko - Email notifications not working after request (NL/BE)
Update - We are continuing to work on a fix.
Jul 31, 2026 - 14:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2026 - 15:26 CEST
Investigating - When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 14, 2026 - 15:45 CEST
Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL)
Identified - The issue has been identified, we are currently working on a solution.
Jul 31, 2026 - 13:17 CEST
Investigating - You may experience that the button “calculate” does not always respond when calculating via automatic distribution. As a work around you can manually apply the distribution. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 24, 2026 - 10:09 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Degraded Performance
Weclapp Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET. Aug 6, 2026 18:00 - Aug 10, 2026 21:00 CEST

To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe.

As a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable from Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.
Posted on Jul 31, 2026 - 13:49 CEST

Exact Cloud Services – Maintenance on Cloud Platform -Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET Aug 8, 2026 07:00 - Aug 10, 2026 00:00 CEST

From Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET maintenance work will be done in the ECS environment infrastructure. During these hours you may experience brief interruptions in the reachability of the environment. Services will restore automatically. Depending on timing, automated scripts could create a log entry of a failed action, this should also recover in the next scheduled action in the script.
Posted on Aug 03, 2026 - 11:32 CEST

Aug 4, 2026

Exact Gripp - Performance issues in Exact Gripp (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 4, 13:27 CEST
Identified - You may experience performance issues in Exact Gripp. We have identified this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 3, 13:27 CEST

Aug 3, 2026

Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)
Resolved - This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.
Aug 3, 14:28 CEST
Update - We are continuing to work on a fix.
Jul 31, 14:56 CEST
Identified - In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Jul 16, 14:31 CEST
Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL)
Resolved - This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.
Aug 3, 11:13 CEST
Identified - The error message when submitting the gift tax return 2026 is caused by the input fields for contact details in the return. If the checkbox for “The contact person is a legal entity” is unchecked, we advise checking the other fields under contact details and resubmitting the return.

We are working on being able to submit the returns where the contact person is a legal entity and you have checked this box. We will update this page as soon as more information becomes available.
Jul 31, 14:58 CEST
Investigating - You may experience that gift tax returns for the year 2026 are rejected with the error message: "...BD-X-1405: - - [error] BR-BD-16.4.110:...". A workaround is to resubmit the return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 31, 13:16 CEST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 1st of August (NL)
Completed - The scheduled maintenance has been completed.
Aug 1, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 19:00 CEST
Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 1st of August between 19:00 - 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jul 28, 12:46 CEST

Jul 31, 2026

Unresolved incidents: Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL), Exact Online - Blank line between orders to be picked (Global), Exact Horeko - Email notifications not working after request (NL/BE), Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL).

Jul 30, 2026

Exact Online API - HTTP 500 error on endpoint /documents/DocumentAttachments (Global)
Resolved - This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.
Jul 30, 16:06 CEST
Investigating - You may receive an HTTP 500 error with the message "There is not enough space on the disk." when using the documents/DocumentAttachments endpoint. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 30, 13:48 CEST
Exact Online Bouw - Incorrect crash reports through various menu paths (NL/BE)
Resolved - This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.
Jul 30, 09:57 CEST
Investigating - You may receive incorrect crash reports through various menu paths in Exact Online Bouw. When closing the crash report you will be able to proceed working in Exact Online Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 30, 08:44 CEST

Jul 29, 2026

Exact Online Jaarrekening - Importing annual figures from an annual report into IB-W is not working correctly (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 29, 16:54 CEST
Investigating - You may experience that the annual figures are not imported correctly into the Income Tax Return W form. The figures remain empty or figures from previous years become visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 29, 11:07 CEST
Exact Multivers - Not possible to send VAT and ICP returns digitally (NL)
Resolved - The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.
Jul 29, 11:43 CEST
Investigating - You may face an error message stating that the digital sending has failed when sending a VAT of ICP return via Exact Multivers. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 29, 10:28 CEST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Exact Online - Delay in processing invoices at scanning service (Global)
Resolved - This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.
Jul 26, 11:12 CEST
Investigating - You might experience a delay in the processing of invoices sent to the scanning service. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 26, 09:48 CEST

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Exact Multivers Online - Viewing attachments in AVD browser not working (NL)
Resolved - From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround as a permanent solution. Our apologies for the inconvenience.
Jul 24, 12:46 CEST
Update - We are continuing to investigate this issue.
Jul 20, 12:27 CEST
Investigating - You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available.

As a workaround you can do either of the following:
- Copying and opening the URL in another browser
- Choosing Print instead of Download, and choose to save the attachment

Our apologies for the inconvenience.
Jul 13, 10:14 CEST

Jul 23, 2026

Exact Online Fiscaal – Unable to retrieve VIA’s (NL)
Resolved - The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again.
Our apologies for the inconvenience.
Jul 23, 16:28 CEST
Identified - The tax authorities are experiencing an issue in their systems causing the error in retrieving VIA data. The issue has been identified, and they are working on a fix. We will inform you as soon as more information becomes available.
Jul 23, 12:14 CEST
Investigating - You may receive an XBRL error message stating “VOS230: The VIA is not available. null;null 4110: Functional error while retrieving VIA data.” when trying to retrieve VIA data through Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 23, 10:48 CEST

Jul 22, 2026

Exact Online Premium - Performance issues in Exact Online Premium (NL)
Resolved - This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.
Jul 22, 16:03 CEST
Identified - You may experience performance issues in Exact Online Premium. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 22, 15:40 CEST
Exact Online Bouw – Access denied error (NL/BE)
Resolved - This issue has been resolved and the message does not get shown incorrectly any longer. If you have temporarily deactivated the right 'View Departments' you can activate this again. Our apologies for the inconvenience.
Jul 22, 09:46 CEST
Investigating - You may get an access denied error upon logging into Exact Online Bouw. The error occurs when the user has the right: View Departments. You can temporarily disable this right to prevent the error. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 22, 09:06 CEST

Jul 21, 2026

Exact Online Premium - Performance issues in Exact Online Premium (NL)
Resolved - This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.
Jul 21, 16:23 CEST
Monitoring - You may still be experiencing performance issues due to yesterday's issue. You can resolve the performance issues by deleting the cookies and cache in your browser. Our apologies for the inconvenience.
Jul 21, 09:32 CEST
Exact Multivers Online - User profile settings deleted (NL)
Resolved - This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.
Jul 21, 10:00 CEST
Investigating - You may experience issues when logging in to Exact Multivers Online. After starting the application, the link between the portal user and the Multivers user is missing. As a result of this, you need to enter the credentials of the Multivers user again. As a workaround, you can log in with user SYSTEEM. After logging in via this user, the link between the Multivers user and portal user can be set again via Management | Users (Beheer | Gebruikers). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 20, 12:05 CEST
Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)
Resolved - This issue has been resolved, and the custom texts have been restored for the affected customers. Our apologies for the inconvenience.
Jul 21, 09:20 CEST
Identified - We have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.
Jun 23, 11:36 CEST
Investigating - You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 18, 12:36 CEST
Exact Online Bouw - Timesheet export leads to error (NL/BE)
Resolved - This issue has been resolved. You can export the timesheet again without any unexpected errors. Our apologies for the inconvenience.
Jul 21, 08:17 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 15:45 CEST
Investigating - When exporting the timesheet in a project in the tab 'Hours' with the button 'Export' an error occurs: 'Er is een fout opgetreden bij het aanmaken van de PDF'. Downloading the Excel file is possible but the file gives an error upon opening in Excel stating it cannot be opened. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 17, 10:48 CEST
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