Investigating - The BoekhoudGemak pages in a Safari browser are not displayed as usual. The screen is cut off, the letters are enlarged and icons and buttons are missing in the left menu. We are currently investigating this issue. We will update this page as soon as more information becomes available. Apologies for the inconvenience.
May 28, 2024 - 12:12 CEST
Exact Online Operational
Exact Online Premium Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2024
Resolved - This issue has been resolved and the values on the slips are again correct according to what the Tax authority instructs. You can check slips that have recently been calculated, if they do contain mistakes you can correct them with a correction request.

You can make a correction request trough: [Employees > Payroll > Calculate > Correction requests > New > Select the needed employees > Select the first of the needed payroll period as activation date] This correction will be calculated in the next run.

Our apologies for the inconvenience.

May 30, 10:45 CEST
Identified - The 30% rule is currently not calculated correctly when a payment in special rate is added to the payroll slip, such as holiday pay. If you choose to do the payout at this time or if you have done the payout recently, you will have to correct it after further notice. And check previous slips if such an payment is done recently. Our apologies for the inconvenience.
May 29, 10:21 CEST
Resolved - The Rabobank has let us know that they have resolved these issues and the banklink now works as intended again. Our apologies for the inconvenience.
May 30, 09:56 CEST
Identified - Due to a technical outage at Rabobank, all Rabobank services are not available. This includes but is not limited to:

Processing of payments
Creation of bank links
Renewing of consent
Retrieval of bank statements

We will update this page as soon as more information becomes available. Apologies for the inconvenience.

May 29, 14:53 CEST
May 29, 2024
May 28, 2024

Unresolved incident: BoekhoudGemak - Pages not displayed as usual in Safari browser (NL).

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - This incident is resolved. We apologize for the inconvenience caused
May 24, 13:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 12:13 CEST
Update - At this point a fix is not yet available, we continue working on the issue. When required we can reset/change the password for you through support. We will provide a further update around 12:00 CET.
May 24, 09:06 CEST
Update - We are continuing to work on a fix for this issue.
May 23, 16:24 CEST
Identified - The issue has been identified and a fix is being implemented.
May 23, 12:04 CEST
Update - We are continuing to investigate this issue.
May 23, 11:00 CEST
Investigating - For a number of countries the password reset/change portals are not reachable. We are investigating the issue. In the mean time, when required we can reset/change the password for you through support. We expect an update before 12:00 CET. We apologize for the inconvenience caused.
May 23, 09:20 CEST
May 23, 2024
Resolved - The fix has been deployed, and all email notifications for invoice approval are sent automatically again. Our apologies for the inconvenience.
May 23, 12:50 CEST
Identified - You may experience that users do not receive a mail to approve a purchase invoice, despite enabling a notification email in the settings for invoice approval. The issue has been identified and a fix is being implemented.
May 21, 16:08 CEST
May 22, 2024
Resolved - The issue has been resolved. The planning board page is shown again based on the set page size. Our apologies for the inconvenience.
May 22, 14:09 CEST
Identified - The issue has been identified and a fix is being implemented.
May 16, 14:30 CEST
Investigating - You may experience that the size of your planning board does not reflect your page size, leading to you having to scroll through your list of employees. We are currently investigating the issue.
May 16, 10:40 CEST
Resolved - This incident is resolved, The RCA is under investigation.
We apologize for the inconvenience caused.

May 22, 13:09 CEST
Update - We are continuing to monitor for any further issues.
May 22, 12:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 12:07 CEST
Update - We are continuing to investigate this issue. Our development team is also engaged. A further update on the status will be provided this afternoon.
May 22, 09:57 CEST
Investigating - For a number of countries the password reset/change portals are not reachable. At this moment it is not clear which countries exactly. We are investigating the issue. In the mean time, when required we can reset/change the password for you through support. We expect an update tomorrow morning around 10:00 AM CET. We apologize for the inconvenience caused.
May 21, 17:42 CEST
Resolved - This issue has been resolved in the new release of BoekhoudGemak that is now live. You are now able to set up a new Rabobank bank link and/or renew the consent for a Rabobank bank link. Our apologies for the inconvenience.
May 22, 09:28 CEST
Identified - When trying to set up a new bank link for the Rabobank in BoekhoudGemak or when trying to renew consent for an existing Rabobank bank link, you will receive an error message that an unknown error has occurred on the server. This issue has been identified and we are working on a solution. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 15, 13:16 CEST
May 21, 2024
May 20, 2024
Resolved - All ING statements have been delivered. Our apologies for the inconvenience.
May 20, 19:39 CEST
Investigating - The ING bank statements (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
May 20, 08:33 CEST
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This issue has been resolved. All scans are correctly processed. Our apologies for the inconvenience.
May 17, 17:22 CEST
Monitoring - All delayed scans are being delivered. We are continuing to monitor the situation.
May 17, 09:41 CEST
Investigating - You might experience a delay in processing your uploaded scans. We are investigating the issue. Please refrain yourself from uploading the scans again. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 16, 16:33 CEST
May 16, 2024
Resolved - The issue has been resolved. It is possible again to save time entries with multiple lines. Our apologies for the inconvenience.
May 16, 12:37 CEST
Identified - When entering hours in your Manufacturing environment through [Manufacturing - Time reporting - Time entry - Enter- Daily entry] you may experience that you are unable to add a second line to your daily entry screen or that your input time entries on consecutive lines are not saved. The issue has been identified, and a fix is in development. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 14, 13:54 CEST
Investigating - When entering hours in your Manufacturing environment through [Manufacturing - Time reporting - Time entry - Enter- Daily entry] you may experience that you are unable to add a second line to your daily entry screen or that your input time entries on consecutive lines are not saved. The issue has been identified, and a fix is in development. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 14, 13:54 CEST