All Systems Operational
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Exact API Operational
Exact Online Bouw Operational
Exact Reeleezee Operational
Exact Online - Belgium Operational
Accountancy Operational
Boekhouden Operational
Digitale Brievenbus Operational
Handel Operational
Mijn [Kantoor] Operational
Productie Operational
Project Management Operational
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Support department Operational
Uren & Facturen Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online- other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
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Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
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Support department Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting-Accountancy portal-Cashr Operational
AG/SG - Accountancy Gemak-Software Gemak Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
NL - Planned maintenance Tax authority Saturday December 10th Dec 10, 2022 07:00-15:00 CET
Due to maintenance at the Tax Authority, incoming tax declarations (VAT declarations, payroll declarations, etc.) will be temporarily queued for processing on Saturday December 10th from 7a.m. It is therefore possible that you temporarily do not receive the confirmation of receipt or later than you are used to. The conformations of receipt will be send after the maintenance is completed.
Posted on Dec 06, 2022 - 14:44 CET
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Invalid: Layout when printing a picking list (EOL)
Resolved - The isssue has been resolved. It is possible again to print picking lists via the To be picked screen without facing errors. Our apologies for any inconvenience caused.
Dec 5, 08:35 CET
Update - We are continuing to investigate this issue.
Dec 2, 10:29 CET
Investigating - You may get an 'Invalid: Layout' error when trying to print a Picking List. We are working hard to resolve this as soon as possible. We apologize for the inconvenience.
Dec 2, 09:09 CET
Outstanding Items error 'A problem has occured' (EOL)
Resolved - The issue has been resolved. The outstanding items overview can be customized to your wishes again without facing errors. Our apologies for any inconvenience caused.
Dec 5, 08:33 CET
Identified - The cause of the problem is in the 'invoice' column. By adding the 'invoice' column to the outstanding items overview you can solve this problem for now. In the meantime, we are working hard on a structural solution for the issue. Our apologies for any inconvenience caused.
Dec 2, 11:23 CET
Investigating - It is possible that you receive an error that when loading [Sales / Purchase > Outstanding items > Overview]: 'A problem has occured. You can try to solve this by modifying your column customization. For more information please contact Customer Support'. You can resolve this by clicking the tool icon on the right top corner > customise > reset > save]. We are working hard to solve the issue. Our apologies for any inconvenience caused.
Dec 2, 10:29 CET
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Error when export via commercial register (EOL - ES)
Resolved - This incident has been resolved. It is possible again to create export files via the commercial register. Our apologies for the inconvenience caused.
Dec 2, 11:47 CET
Investigating - It is possible you will get an error when trying to export via Financial > official reports > commercial register. 'A problem has occurred For more information please contact Customer Support' will appear. We are working hard to solve this issue. Our apologies for the inconvenience caused.
Dec 2, 10:33 CET
ING statements not delivered yet (EOL - NL)
Resolved - The ING bank statements are delivered and processed. Our apologies for the inconvenience caused.
Dec 2, 09:08 CET
Investigating - The ING statements are not delivered yet. The bank is working hard to solve this issue. Our apologies for the inconvenience caused.
Dec 2, 08:10 CET
Dec 1, 2022
Statements Rabo Boekhoudkoppeling not processed yet (EOL - NL)
Resolved - All Rabo BoekhoudKoppeling statements have been delivered, and all customer impact is gone. Our apologies for any inconvenience caused.
Dec 1, 20:35 CET
Monitoring - We are currently processing the bank statements (Rabo BoekhoudKoppeling). There is no action needed from your side. Our apologies for the inconvenience caused.
Dec 1, 13:11 CET
Investigating - It is possible that statements via the RaboBoekhoudkoppeling are not processed. We are investigating this issue. Our apologies for the inconvenience caused.
Dec 1, 11:30 CET
ING statements not delivered yet (EOL - NL)
Resolved - The ING bank statements are delivered and processed, Our apologies for the inconvenience caused.
Dec 1, 11:21 CET
Investigating - The ING statements are not delivered yet. The bank is working hard to solve this issue. Our apologies for the inconvenience caused.
Dec 1, 08:05 CET
Nov 30, 2022
Rabo BoekhoudKoppeling statements are delayed.
Resolved - All Rabo BoekhoudKoppeling statements have been delivered, and all customer impact is gone. Our apologies for any inconvenience caused.
Nov 30, 13:07 CET
Investigating - Rabo BoekhoudKoppeling statements are delayed since 27-11. We are currently investigating this issue. Our apologies for any inconvenience caused.
Nov 29, 10:13 CET
Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
ING bankstatements are not processed yet (EOL - NL)
Resolved - The bank statements were delivered. Our apologies for any inconvenience caused.
Nov 25, 17:40 CET
Investigating - The ING bankstatements are not processed yet. They are working hard to solve this issue. Our apologies for any inconvenience caused.
Nov 25, 08:31 CET
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

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