Exact System Status

Not possible to create a new bank link for KNAB or ING bank (EOL - NL)

Investigating - It is not possible to create a new bank link with ING or KNAB. You are redirected to the login screen when you should be redirected to the Bank Links screen in EOL. We are investigating the issue. Our apologies for any inconvenience caused.
Sep 29, 2022 - 11:11 CEST

Zorgplatform inloggen werkt niet (Parentix)

Update - We are continuing to monitor for any further issues.
Sep 28, 2022 - 14:38 CEST

Monitoring - De eerste test resultaten zijn positief. Er wordt gedurende de komende uren gemonitored of de toegang nu stabiel blijft
Sep 28, 2022 - 14:38 CEST

Update - Een oplossing is geimplementeerd en wordt gemonitored
Sep 28, 2022 - 14:25 CEST

Update - Omdat de oplossing bij de vorige verstoring niet stabiel bleek wordt nog verder gezocht naar een stabiele oplossing
Sep 28, 2022 - 13:32 CEST

Identified - Het probleem is geidentificeerd en er wordt aan een oplossing gewerkt
Sep 28, 2022 - 12:10 CEST

Update - Dit incident is gelijk aan het eerdere incident van 10:13
Sep 28, 2022 - 12:04 CEST

Investigating - Op dit moment ondervinden medewerkers die gebruik maken van het Parentix Cloud zorgplatform problemen met inloggen op de hosted desktop.
Bestaande sessies blijven actief. Nieuwe sessies kunnen niet worden gestart.
Sep 28, 2022 - 12:04 CEST

Exact Online - Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Exact API Operational

Exact Online Bouw Operational

Exact Reeleezee Operational

Exact Online - Belgium Operational

Accountancy Operational

Boekhouden Operational

Digitale Brievenbus Operational

Handel Operational

Mijn [Kantoor] Operational

Productie Operational

Project Management Operational

Scan & Herken Operational

Support department Operational

Uren & Facturen Operational

Exact API Operational

Exact Online Bouw Operational

Exact Online- other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Support department Operational

Exact Globe - Synergy - Financials - SRXP - P2P - AEC - Exact Cloud Services Operational

Reeleezee - Accounting-Accountancy portal-Cashr Operational

AG/SG - Accountancy Gemak-Software Gemak Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Exact Online - ES Scheduled maintenance 29-09-2022 Sep 29, 2022 22:00 - Sep 30, 2022 02:00 CEST

Due to maintenance Exact Online will not be available on 29 September from 10 PM until 2 AM. Our apologies for the inconvenience.
Posted on Sep 29, 2022 - 09:38 CEST

Past Incidents

Sep 29, 2022

'Procurement'-option visible in purchase menu

Resolved - The issue has been resolved. All options in the purchase menu are displayed correctly again. We apologize for any inconvenience caused.
Sep 29, 08:35 CEST

Investigating - In the purchase menu, the option 'procurement' is visible although this module isn't available. We are working on a solution. Our apologies for any inconvenience caused.
Sep 26, 15:51 CEST

Link apps.exactonline.com not working

Resolved - This incident has been resolved.
Sep 29, 08:04 CEST

Investigating - It is possible you will get an error when logging in on the App center via the link apps.exactonline.com. We advise you first to log
in on start.exactonline.nl > click on partners > app center. We are working hard to solve this issue. Our apologies for the inconvenience caused.
Sep 28, 17:24 CEST

Sep 28, 2022

Status registration peppol remains in progress

Resolved - This incident has been resolved.
Sep 28, 16:38 CEST

Update - We are continuing to investigate this issue.
Sep 28, 14:43 CEST

Investigating - It is possible that when you registered for PEPPOL and paid for the verification, the status remains in progress. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Sep 28, 14:43 CEST

Zorgplatform inloggen werkt niet (Parentix)

Resolved - Het probleem is opgelost. De root cause wordt in deze melding toegevoegd.
Sep 28, 11:42 CEST

Monitoring - Het probleem is opgelost. Op dit moment wordt er gemonitored of de oplossing stabiel is.
Sep 28, 11:27 CEST

Identified - De mogelijke oorzaak is gevonden en er wordt op dit moment aan een oplossing gewerkt
Sep 28, 11:14 CEST

Sep 27, 2022

Different Webhook HashCodes (EOL)

Resolved - This issue has been resolved. The calculated HashCodes do not differ from the one calculated in your integration anymore. Our apologies for any inconvenience caused.
Sep 27, 10:26 CEST

Investigating - It is possible that the HashCode in the webhook payload from Exact Online is different from your integration. We are currently investigating the cause of this issue. Our apologies for any inconvenience caused.
Sep 26, 14:25 CEST

Sep 26, 2022

It is possible that transaction lines are duplicated (EOL)

Resolved - This incident has been resolved.
Sep 26, 15:00 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 16:23 CEST

Update - It is possible that while editing or saving your sales invoices, sales orders or quotations the amount of the lines will be doubled. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Sep 20, 10:51 CEST

Update - It is possible that you will get an oops error when saving an invoice, quotation, order, or other transaction to prevent creating duplicate lines. We are working hard to resolve this as soon as possible. Our apologies for the inconvenience caused.
Sep 20, 09:30 CEST

Update - Duplication of transaction lines can occur for all types of entries. We are continuing the investigation of this issue and we work hard to solve this as soon as possible. Our apologies for any inconvenience caused.
Sep 15, 20:33 CEST

Update - We are continuing to investigate this issue.
Sep 14, 12:38 CEST

Investigating - It is possible that while editing or saving your sales invoices, sales orders or quotations the amount of the lines will be doubled. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Sep 14, 10:28 CEST

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

It is possible that lines are missing from statements that are imported via the new generation bank links with Rabobank (NL)

Resolved - The issue has been resolved. New statements are imported without missing lines. If you have older statements in which lines are missing, you have to solve this by entering a bank entry for the missing lines manually. Our apologies for any inconvenience caused.
Sep 15, 11:15 CEST

Monitoring - An adjustment has been made to resolve the issue for future statements. We will continue to monitor this. If you still miss transactions from the past, you must enter them manually. We apologize for the inconvenience.
Sep 7, 12:56 CEST

Investigating - It is possible that lines are missing from statements that are imported via the Rabo BoekhoudKoppeling or Exact PSD2-bank link for Rabobank. Rabobank is investigating the issue. We advise to compare the balance in your Rabobank environment with the balance in your administration. If there are missing lines, please enter them manually. Our apologies for any inconvenience caused.
Aug 25, 17:07 CEST