Exact System Status

All Systems Operational

Exact Online - Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Online Bouw Operational

Exact Online - Belgium Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn [Kantoor] Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Online Bouw Operational

Exact Online - other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Support department Operational

Exact Online Premium Operational

Accountancy Gemak - Software Gemak Operational

Boekhoud Gemak Operational

Communicatie Gemak Operational

Digipoort Operational

DM online Operational

Fiscaal Gemak Operational

HR & Salaris Gemak Operational

Kantoor Gemak / PM 365 Operational

Multivers Operational

Online Samenwerken (OSW) Operational

Rapportage Gemak Operational

Werkprogramma Gemak Operational

Exact Globe - Synergy - Financials - SRXP - P2P - AEC Operational

Exact Cloud Services Operational

Reeleezee - Accounting - Accountancy portal - Cashr Operational

Winbooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Exact Cloud Services Maintenance reporting server Jun 6, 2023 19:00-22:00 CEST

The SQL Server Reporting Service (SSRS) database will be migrated to a new server. During this window the https://ssrs.parentix.nl/reports/ service will not be available
Posted on May 10, 2023 - 17:22 CEST

EOL - Scheduled maintenance on June 9th - 01:00 - 03:00 CEST (NL) Jun 9, 2023 01:00-03:00 CEST

You may experience outage on June 9th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:41 CEST

EOL - Scheduled maintenance on June 12th - 01:00 - 03:00 CEST (NL) Jun 12, 2023 01:00-03:00 CEST

You may experience outage on June 12th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:42 CEST

Exact Cloud Services – update Exact Globe & Exact Synergy - June 13th - 18:00 - 23:00 CEST (NL) Jun 13, 2023 18:00-23:00 CEST

On Tuesday June 13th, we have planned to execute an update of the Exact Globe and Exact Synergy environment of Exact Cloud Services. During this maintenance window, it is not possible to login. Our apologies for the inconvenience.
Posted on Jun 05, 2023 - 12:57 CEST

EOL - Scheduled maintenance on June 14th - 01:00 - 03:00 CEST (NL) Jun 14, 2023 01:00-03:00 CEST

You may experience outage on June 14th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:43 CEST

EOL - Scheduled maintenance on June 16th - 01:00 - 03:00 CEST (NL) Jun 16, 2023 01:00-03:00 CEST

You may experience outage on June 16th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:45 CEST

EOL - Scheduled maintenance on June 26th - 01:00 - 03:00 CEST (NL) Jun 26, 2023 01:00-03:00 CEST

You may experience outage on June 26th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:46 CEST

EOL - Scheduled maintenance on June 28th - 01:00 - 03:00 CEST (NL) Jun 28, 2023 01:00-03:00 CEST

You may experience outage on June 28th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:48 CEST

EOL - Scheduled maintenance on June 29th - 01:00 - 03:00 CEST (NL) Jun 29, 2023 01:00-03:00 CEST

You may experience outage on June 29th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:49 CEST

Past Incidents

Jun 6, 2023

No incidents reported today.

Jun 5, 2023

EOL - Scheduled maintenance on June 7th - 01:00 - 03:00 CEST (NL)

Completed - This scheduled maintenance has been cancelled.
Jun 5, 17:14 CEST

Scheduled - You may experience outage on June 7th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:38 CEST

Boekhoud gemak - Error when loading the page 'Mutations to be matched' (NL)

Resolved - The 'Mutations to be Matched' page is working as intended again. The issue is thus resolved.
Jun 5, 14:22 CEST

Update - We are continuing to investigate this issue.
Jun 5, 14:02 CEST

Investigating - When working in Boekhoud Gemak there is an error loading the screen Mutations to be matched. When trying the screen will keep loading and eventually an error message will show, stating "Something went wrong when requesting information. There was an unknown error on the server" Our apologies for the inconvenience. You can expect daily status updates or as soon as new information is available.
Jun 5, 13:54 CEST

EOL - Support currently unavailable via phone (NL)

Resolved - The issue has been resolved. Our support department is fully available via phone again.
Jun 5, 10:12 CEST

Monitoring - Our support department is available via phone again. We are monitoring the situation.
Jun 5, 09:13 CEST

Investigating - It is possible when you try to call support your call won't come through. Our chatfunctionality is still available. We are working hard to solve this issue. Our apologies for the inconvenience.
Jun 5, 09:05 CEST

CANCELLED - EOL - Scheduled maintenance on June 5th - 01:00 - 03:00 CEST (NL)

Completed - The scheduled maintenance has been completed.
Jun 5, 03:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 01:00 CEST

Scheduled - You may experience outage on June 5th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:36 CEST

Jun 4, 2023

No incidents reported.

Jun 3, 2023

EOL - ABN statements (non psd2) are not delivered yet (NL)

Resolved - This incident has been resolved.
Jun 3, 20:17 CEST

Monitoring - The bank statements of ABN are delivered. We will continue monitoring this incident.
Jun 3, 12:35 CEST

Investigating - The bank statements of ABN are not delivered yet. We will update this page when there is an update available. Our apologies for the inconvenience caused.
Jun 3, 09:23 CEST

Jun 2, 2023

Exact Cloud Services Maintenance supporting system of the Password Reset en Password Change portal

Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 19:01 CEST

Scheduled - During this time the following will not be available.
- Password Reset Portal
- Password Change Portal
May 9, 17:58 CEST

EOL - Digital mailbox does not receive messages (Global)

Resolved - The issue has been resolved for all legislations. We can confirm that the process concerning the digital mailbox are working as intended again.
Jun 2, 10:05 CEST

Monitoring - No messages have been received in the digital mailbox since 4.05 CEST We have identified the issue and resolved it for legislations NL and BE. Other legislations will soon follow. Please refrain from sending in your messages again to prevent doubles. Our apologies for the inconvenience.
Jun 2, 09:37 CEST

EOL - ING PSD2 unavailable (NL)

Resolved - The issue has been resolved. The ING PSD2 links are operational again. Our apologies for any inconveniences this may have caused.
Jun 2, 07:50 CEST

Update - ING is still working on resolving the issue. Meanwhile part of the services are functioning again resulting in the first transactions coming in or the first payments being executed.
Jun 1, 16:13 CEST

Update - This issue is still ongoing at ING. The bank is working hard to solve this issue. If there is an update available, you will be informed via this page. Our apologies for the inconvenience caused.
Jun 1, 10:06 CEST

Identified - Retrieval of statements sending payments trough ING PSD2 is not possible. The bank is working hard to solve this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
May 31, 09:48 CEST

CANCELLED - EOL - Scheduled maintenance on June 2nd - 01:00 - 03:00 CEST (NL)

Completed - The scheduled maintenance has been completed.
Jun 2, 03:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 CEST

Scheduled - You may experience outage on June 2nd between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:34 CEST

Jun 1, 2023

SRXP - No notification email is sent

Resolved - This incident has been resolved. Notification emails will be send again when a SRXP report is ready to approve or export. Our apologies for the inconvenience caused.
Jun 1, 11:09 CEST

Investigating - We are experiencing issues with SRXP. No notification email is sent when a SRXP report is ready to approve or export. We are doing our utmost to solve the issue as soon as possible. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience caused.
May 31, 16:56 CEST

CANCELLED - EOL - Scheduled maintenance on June 1st - 01:00 - 03:00 CEST (NL)

Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 CEST

Scheduled - You may experience outage on June 1st between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:23 CEST

May 31, 2023

May 30, 2023

Multivers Online/Boekhoud Gemak/Audition – Possible error when sending to Digipoort (NL)

Resolved - The issue has been resolved. The Digipoort functionality is fully operational again. Our apologies for the inconvenience.
May 30, 14:45 CEST

Monitoring - The Digipoort issue is solved. We are still monitoring the results.
May 30, 14:04 CEST

Investigating - We are experiencing issues with Digipoort in combination with Boekhoud Gemak, Multivers and Audition. You might face an error message indicating that delivery at Digipoort is not possible or has failed. We are working hard to solve the issue as soon as possible. Our apologies for the inconvenience caused.
May 30, 10:39 CEST

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

EOL - ING bank statements for non-PSD2 bank links not delivered yet (NL)

Resolved - We can confirm that yesterday's statements have now been delivered. Hence, the issue is now resolved. Our apologies for any inconvenience this may have caused.
May 27, 18:15 CEST

Monitoring - The ING bank notified us that yesterday's statements have been sent, and should arrive shortly. We are currently monitoring the whether the statements are indeed arriving.
May 27, 17:30 CEST

Identified - The ING bank has identified an issue relating to the delivery of yesterday's bank statements, and are working hard to have these statements delivered as soon as possible.
May 27, 16:30 CEST

Update - We have contacted the ING bank earlier, and are still waiting for their delivery.
May 27, 13:36 CEST

Update - We are continuing to investigate this issue.
May 27, 12:47 CEST

Investigating - The ING statements for non-PSD2 (1.0) bank links are not imported yet. We are investigating this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience caused.
May 27, 09:46 CEST

May 26, 2023

Multivers Online/Boekhoud Gemak - Login not accesible (NL)

Resolved - This incident has been resolved.
May 26, 13:43 CEST

Monitoring - The login issues with Multivers Online and Boekhoudgemak have been resolved. You should not get any errors anymore when logging in, nor should you be thrown out of the application. We are monitoring the current situation.
May 25, 12:16 CEST

Investigating - We are experiencing issues in Multivers Online and Boekhoud Gemak. When logging in you can either get an Windows Script Host error or an SQL9024 error. If you are able to log in and use the software there is a chance you will get thrown out of the application. We are putting all effort into solving this issue as soon as possible.

Our apologies for the inconvenience.
May 25, 11:20 CEST

EOL - Scheduled maintenance on May 26th - 01:00 - 03:00 CEST (NL)

Completed - The scheduled maintenance has been completed.
May 26, 03:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:00 CEST

Scheduled - You may experience outage on May 26th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected, including our Premium customers. Our apologies for the inconvenience.
May 19, 09:48 CEST

May 25, 2023

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.