Exact System Status

All Systems Operational

Belgium Operational

Accountancy Operational

Boekhouden Operational

Digitale Brievenbus Operational

Handel Operational

Mijn [Kantoor] Operational

Productie Operational

Project Management Operational

Scan & Herken Operational

Support department Operational

Uren & Facturen Operational

Exact API Operational

Exact bouw7 Operational

France Operational

Commerce & Négoce Operational

Comptabilité Operational

Experts-Comptables Operational

Industrie Operational

Services Operational

Support department Operational

Exact API Operational

Germany Operational

Buchhaltung Operational

Handel Operational

Produktion Operational

Projektabrechnung Operational

Projektmanagement Operational

Steuerberater und Buchhaltungsbueros Operational

Support department Operational

Exact API Operational

Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Exact API Operational

Exact bouw7 Operational

Exact Reeleezee Operational

Spain Operational

Contabilidad Operational

Gestión de Proyectos Operational

Facturación de Servicios Operational

Distribución Operational

Fabricación Operational

Despachos Profesionales Operational

Support department Operational

Exact API Operational

United Kingdom Operational

Accountancy Operational

Accounting Operational

Digital Mailbox Operational

Manufacturing Operational

Project Management Operational

Scan & Recognize Operational

Support department Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

USA Operational

Manufacturing Operational

Manufacturing with QuickBooks Operational

Support department Operational

Exact API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2021

No incidents reported today.

Sep 21, 2021

Not possible to view the stock per location, an error appears

Resolved - This incident has been resolved.
Sep 21, 08:30 CEST

Identified - We found the cause of the error. We are building a fix. We expect the fix to be implemented by Monday. Our apologies for the inconvenience.
Sep 17, 11:18 CEST

Investigating - It is not possible to view the stock per location, an error appears. We are working hard to solve the issue. Our apologies for the inconvenience.
Sep 17, 09:25 CEST

Sep 20, 2021

Possible performance issues.

Resolved - It is possible to experience some slowness. We investigated the issue, it seems to be caused by poor internet connection caused by issues at Telenet. We apologize for the inconvenience.
Sep 20, 11:30 CEST

Investigating - Some customers can experience slowness, we are investigating.
Sep 20, 11:08 CEST

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

Scans are not being processed

Resolved - The issue is solved. All scans are being processed again.
Sep 13, 11:07 CEST

Investigating - It is possible that scans that are sent as of 10-09-2021 are not processed. We are working hard to solve this. Our apologies for the inconvenience.
Sep 13, 08:50 CEST

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

Mantenimiento planificado en Exact Online

Completed - The scheduled maintenance has been completed.
Sep 9, 21:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:01 CEST

Scheduled - Debido a un mantenimiento programado del sistema, los servidores de Exact Online no estarán disponibles.
Sep 9, 13:48 CEST

Possible wrong description when sending invoices by e-mail

Resolved - The settings were adjusted, after testing we can confirm functionality works as expected.
Sep 9, 12:00 CEST

Investigating - It is possible that a wrong description 'invoice number 0" appears when sending invoices by e-mail.
There is a workaround available. You can change the setting 'Assign - Invoice number' to entry. You can do this via the company name > settings > tab sales in voices.
We are working hard to solve the issue. Our apologies for the inconvenience.
Sep 9, 11:35 CEST

Demo and trainings files on https://files.exact.com/training are not available

Resolved - This incident has been resolved.
Sep 9, 10:49 CEST

Investigating - Our demo and trainings files on https://files.exact.com/training are not available. A 404 error is shown. We are investigating the issue. Our apologies for the inconvenience.
Sep 9, 10:28 CEST

Sep 8, 2021

When adjusting the contract bar for employees, an oops-error appears.

Resolved - This incident has been resolved.
Sep 8, 10:55 CEST

Update - We have found the cause of the issue and the fix will be implemented as soon as possible.
Sep 7, 14:13 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 7, 10:48 CEST

Investigating - We are currently investigating this issue.
Sep 7, 10:46 CEST