Identified - The issue has been identified and a fix is being implemented.
Mar 22, 2023 - 17:27 CET
Investigating - The bank statements and payments via Exact PSD2-bank links are not being processed. While doing payments you may receive a message that it takes longer than usual. If you didn't receive a statement, you don't have to perform any action for now. We are investigating the issue and try to import the missing statements as soon as possible. Our apologies for any inconvenience caused.
Mar 22, 2023 - 10:22 CET
Monitoring - New apps can now be registered to the app center again. This means that if you registered an app this morning which did not show up in your app center, you are now able to successfully register that app. The cause of the issue is still under investigation.
Mar 20, 2023 - 15:58 CET
Investigating - When registering a new app in the app center an error will occur: 'Sorry, something went wrong'. We are currently investigating the issue. Please don't try to register new apps now. We will let you know when you can register new apps again, via this page. Other API functionalities are still working as intended. Our apologies for the inconvenience.
Mar 20, 2023 - 12:36 CET
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Operational
Boekhoud Gemak Operational
Communicatie Gemak Operational
Digipoort Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Operational
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2023

Unresolved incident: Statements and payments via Exact PSD2-bank links are not being processed (EOL - NL).

Mar 21, 2023
Resolved - This incident has been resolved.
Mar 21, 12:26 CET
Monitoring - The mail service has been restored, we are monitoring the solution
Mar 21, 12:12 CET
Update - The issue is limited to customers on our healthcare platform
Mar 21, 12:03 CET
Identified - We have identified the cause of the mail issue and are working on restoring the service. We expect a solution in the next 1,5 - 2 hours
Mar 21, 11:31 CET
Investigating - Currently you may experience an issue with e-mail exchange in the cloud environment
Mar 21, 11:20 CET
Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 10:55 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 10:37 CET
Investigating - Currently it is not possible to update Exact Globe, Exact Globe+ and Synergy.

After entering the credentials the message "Please check that you entered the correct web site for file download, and the correct user name and password to access this web site" or "Your connection isn't private" is shown.

We are working hard to resolve this as soon as possible. We apologize for the inconvenience.

Mar 20, 08:31 CET
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 08:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:30 CET
Scheduled - We will be undergoing scheduled maintenance during this time and logging in will not be possible. Sorry for the inconvenience.
Mar 15, 08:52 CET
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 09:25 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 08:42 CET
Investigating - You may get an 'Invalid: Layout' error when trying to print multiple individual Picking Lists at once. You can instead use the cluster picking list or the picking lists one by one. We are working hard to resolve this as soon as possible. We apologize for the inconvenience.
Mar 15, 09:44 CET
Mar 15, 2023
Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 09:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:45 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:38 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:37 CET
Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 16:33 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 10, 16:32 CET
Mar 13, 2023
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Completed - The scheduled maintenance has been completed.
Mar 10, 23:39 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 16:33 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 08:51 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 14:05 CET
Scheduled - We will be undergoing scheduled maintenance at this time.
Feb 24, 16:26 CET
Mar 9, 2023

No incidents reported.

Mar 8, 2023
Resolved - The issue has been resolved. It is possible again to export data from SRXP. Our apologies for any inconvenience caused.
Mar 8, 11:49 CET
Investigating - At the moment it is not possible to export data from SRXP. We are working hard to solve the issue. Our apologies for any inconvenience caused.
Mar 7, 15:02 CET