Investigating - It is not possible to create a new bank link with ING or KNAB. You are redirected to the login screen when you should be redirected to the Bank Links screen in EOL. We are investigating the issue. Our apologies for any inconvenience caused.
Sep 29, 2022 - 11:11 CEST
Update - We are continuing to monitor for any further issues.
Sep 28, 2022 - 14:38 CEST
Monitoring - De eerste test resultaten zijn positief. Er wordt gedurende de komende uren gemonitored of de toegang nu stabiel blijft
Sep 28, 2022 - 14:38 CEST
Update - Een oplossing is geimplementeerd en wordt gemonitored
Sep 28, 2022 - 14:25 CEST
Update - Omdat de oplossing bij de vorige verstoring niet stabiel bleek wordt nog verder gezocht naar een stabiele oplossing
Sep 28, 2022 - 13:32 CEST
Identified - Het probleem is geidentificeerd en er wordt aan een oplossing gewerkt
Sep 28, 2022 - 12:10 CEST
Update - Dit incident is gelijk aan het eerdere incident van 10:13
Sep 28, 2022 - 12:04 CEST
Investigating - Op dit moment ondervinden medewerkers die gebruik maken van het Parentix Cloud zorgplatform problemen met inloggen op de hosted desktop.
Bestaande sessies blijven actief. Nieuwe sessies kunnen niet worden gestart.

Sep 28, 2022 - 12:04 CEST
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Exact API Operational
Exact Online Bouw Operational
Exact Reeleezee Operational
Exact Online - Belgium Operational
Accountancy Operational
Boekhouden Operational
Digitale Brievenbus Operational
Handel Operational
Mijn [Kantoor] Operational
Productie Operational
Project Management Operational
Scan & Herken Operational
Support department Operational
Uren & Facturen Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online- other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC - Exact Cloud Services Operational
Reeleezee - Accounting-Accountancy portal-Cashr Operational
AG/SG - Accountancy Gemak-Software Gemak Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Exact Online - ES Scheduled maintenance 29-09-2022 Sep 29, 2022 22:00 - Sep 30, 2022 02:00 CEST
Due to maintenance Exact Online will not be available on 29 September from 10 PM until 2 AM. Our apologies for the inconvenience.
Posted on Sep 29, 2022 - 09:38 CEST
Past Incidents
Sep 29, 2022
Resolved - The issue has been resolved. All options in the purchase menu are displayed correctly again. We apologize for any inconvenience caused.
Sep 29, 08:35 CEST
Investigating - In the purchase menu, the option 'procurement' is visible although this module isn't available. We are working on a solution. Our apologies for any inconvenience caused.
Sep 26, 15:51 CEST
Resolved - This incident has been resolved.
Sep 29, 08:04 CEST
Investigating - It is possible you will get an error when logging in on the App center via the link apps.exactonline.com. We advise you first to log
in on start.exactonline.nl > click on partners > app center. We are working hard to solve this issue. Our apologies for the inconvenience caused.

Sep 28, 17:24 CEST
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 16:38 CEST
Update - We are continuing to investigate this issue.
Sep 28, 14:43 CEST
Investigating - It is possible that when you registered for PEPPOL and paid for the verification, the status remains in progress. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Sep 28, 14:43 CEST
Resolved - Het probleem is opgelost. De root cause wordt in deze melding toegevoegd.
Sep 28, 11:42 CEST
Monitoring - Het probleem is opgelost. Op dit moment wordt er gemonitored of de oplossing stabiel is.
Sep 28, 11:27 CEST
Identified - De mogelijke oorzaak is gevonden en er wordt op dit moment aan een oplossing gewerkt
Sep 28, 11:14 CEST
Investigating - Op dit moment ondervinden medewerkers die gebruik maken van het Parentix Cloud zorgplatform problemen met inloggen op de hosted desktop.
Bestaande sessies blijven actief. Nieuwe sessies kunnen niet worden gestart.

Sep 28, 10:13 CEST
Sep 27, 2022
Resolved - This issue has been resolved. The calculated HashCodes do not differ from the one calculated in your integration anymore. Our apologies for any inconvenience caused.
Sep 27, 10:26 CEST
Investigating - It is possible that the HashCode in the webhook payload from Exact Online is different from your integration. We are currently investigating the cause of this issue. Our apologies for any inconvenience caused.
Sep 26, 14:25 CEST
Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 15:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 16:23 CEST
Update - It is possible that while editing or saving your sales invoices, sales orders or quotations the amount of the lines will be doubled. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Sep 20, 10:51 CEST
Update - It is possible that you will get an oops error when saving an invoice, quotation, order, or other transaction to prevent creating duplicate lines. We are working hard to resolve this as soon as possible. Our apologies for the inconvenience caused.
Sep 20, 09:30 CEST
Update - Duplication of transaction lines can occur for all types of entries. We are continuing the investigation of this issue and we work hard to solve this as soon as possible. Our apologies for any inconvenience caused.
Sep 15, 20:33 CEST
Update - We are continuing to investigate this issue.
Sep 14, 12:38 CEST
Investigating - It is possible that while editing or saving your sales invoices, sales orders or quotations the amount of the lines will be doubled. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Sep 14, 10:28 CEST
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - The issue has been resolved. New statements are imported without missing lines. If you have older statements in which lines are missing, you have to solve this by entering a bank entry for the missing lines manually. Our apologies for any inconvenience caused.
Sep 15, 11:15 CEST
Monitoring - An adjustment has been made to resolve the issue for future statements. We will continue to monitor this. If you still miss transactions from the past, you must enter them manually. We apologize for the inconvenience.
Sep 7, 12:56 CEST
Investigating - It is possible that lines are missing from statements that are imported via the Rabo BoekhoudKoppeling or Exact PSD2-bank link for Rabobank. Rabobank is investigating the issue. We advise to compare the balance in your Rabobank environment with the balance in your administration. If there are missing lines, please enter them manually. Our apologies for any inconvenience caused.
Aug 25, 17:07 CEST