The bank statements deliverd through the Exact PSD2 link for Rabobank are not all processed yet (EOL-NL)
Monitoring - Exact PSD2 link for Rabobank is currently processing all missed statements.
Rabo boekhoudkoppeling missing statements will be delivered in tomorrow’s run.
Jan 25, 2023 - 13:21 CET
Investigating - We are currently investigating this issue.
Jan 25, 2023 - 11:12 CET
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Operational
Boekhoud Gemak Operational
Communicatie Gemak Operational
Digipoort Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Operational
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2023
KNAB Bank statements delayed - EOL NL
Resolved - The KNAB bank statements from yesterday (27-01-2023) and today (28-01-2023) have been delivered. Our apologies for any inconvenience caused.
Jan 28, 11:05 CET
Monitoring - The KNAB bank statements from yesterday (27-01-2023) and today (28-01-2023) have been delivered. Our apologies for any inconvenience caused.
Jan 28, 11:04 CET
Identified - The KNAB has identified the issue and will be able to deliver the delayed statements tomorrow morning,
Jan 27, 13:21 CET
Investigating - The Knab bank statements are not delivered yet. We are investigating the cause of this delay. Our apologies for any inconvenience caused.
Jan 27, 08:39 CET
Jan 27, 2023
Jan 26, 2023
New ABN banklinks requests made 02/12/2022 onwards are currently not processed (EOL-NL)
Resolved - The issue has been resolved. You can now choose the 1.0 bank link for ABN AMRO, but the Exact PSD2 link for ABN AMRO is now also available. Read more about the automatic bank links with ABN AMRO on the support portal. We apologize for any inconvenience caused.
Jan 26, 16:25 CET
Monitoring - ABN AMRO has solved the issue and it is possible again to request a 1.0 bank link. Link requests submitted since December 9 will still be processed. Please note that you update the bank statements via MT940 import before you consider a 1.0 link and that there may be a (temporary) delay in requesting 1.0 bank links. The Exact PSD2 link for ABN AMRO is available without delay. Our apologies for any inconvenience caused.
Jan 23, 13:26 CET
Update - We continue to work with ABN to have this resolved.
Jan 12, 09:02 CET
Update - We continue to work with ABN to have this resolved.

We are aware that as well as users not being able to create or renew a bank feed.
We will provide any further updates as these become available.
Jan 2, 08:24 CET
Update - A fix is currently being tested.
Dec 27, 11:37 CET
Update - It is still not possible to create or renew a ABN bank link.
We continue to work on this to have this resolved.
We will provide any further updates as these become available.
Dec 21, 12:59 CET
Update - We are continuing to work on a fix for this issue. Currently it is still not possible to create new bank links for ABN.
Dec 19, 09:23 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 16, 21:44 CET
Investigating - It is not possible to create a new bank link with ABN. Banklinks created 02-12-2022 onwards are not processed. This means you won’t receive statements. We are investigating the issue. Our apologies for any inconvenience caused.
Dec 8, 10:34 CET
Jan 25, 2023
Disruption Microsoft 365 services
Resolved - The recovery process has resulted in a working solution.
Jan 25, 13:22 CET
Update - Microsoft has reverted a network change and is monitoring the effect
Jan 25, 12:37 CET
Update - Microsoft is continuing to work on a fix for this issue.
We will update this incident when we receive the next status update from Microsoft
Jan 25, 09:51 CET
Identified - Microsoft has identified the issue as a potential networking issue and continues troubleshooting.
We will update this incident when we receive the next status update from Microsoft
Jan 25, 09:24 CET
Investigating - Microsoft 365 currently has a worldwide service degradation. Which has impact on the following services:
MS Teams
Exchange Online
Outlook
SharePoint online
Onedrive for Business
MS Graph

Microsoft is investigating the issue. We monitor their updates on this case
Jan 25, 08:10 CET
Jan 24, 2023
Knab bank statements delayed (EOL NL)
Resolved - The Knab bank statements are delivered. Our apologies for any inconvenience caused.
Jan 24, 10:55 CET
Investigating - The Knab bank statements are not delivered yet. They are working hard to deliver them as soon as possible. Our apologies for any inconvenience caused.
Jan 24, 08:44 CET
Delay outgoing emails (EOL - NL/BE)
Resolved - The delay in sending from Exact Online is resolved. All mail sent in the past 24h should be delivered as usual. Our apologies for the inconvenience caused.
Jan 24, 09:11 CET
Investigating - It is possible that you experience a delay between the sending and receival of emails sent from Exact Online. We are working hard to solve this issue. Our apologies for the inconvenience caused.
Jan 23, 16:29 CET
Jan 23, 2023
Delay in Rabobank PSD2 bank files (NL)
Resolved - The Rabobank has resolved the issue. All customer impact is gone.
Jan 23, 15:41 CET
Update - The Rabobank is continuing to investigate this issue. As soon as we have an update we will share it here. We apologize again for the inconvenience.
Jan 23, 10:06 CET
Update - Together with Rabobank we are investigating this issue.
Jan 22, 08:47 CET
Update - We are continuing to investigate this issue.
Jan 20, 18:08 CET
Investigating - There is a possibility that the bank files automatically received through the Rabobank PSD2 bank link have some delay. If you are experiencing this problem, you can always manually request these files in your financial cockpit to receive them. We are currently investigating this issue. Our apologies for the inconvenience.
Jan 20, 18:06 CET
Payroll calculation might be stuck or give an error (EOL-NL)
Resolved - The problems concerning the payroll calculation are solved. Our apologies for any inconvenience caused.
Jan 23, 14:56 CET
Investigating - Some customers are currently experiencing problems with the payroll calculation. We are working on a solution. Our apologies for any inconvenience caused.
Jan 23, 08:48 CET
Jan 22, 2023
Jan 21, 2023

No incidents reported.

Jan 20, 2023
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023
Maintance Exact Online BE
Completed - The scheduled maintenance has been completed.
Jan 15, 01:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 CET
Scheduled - This Saturday January 14 23.00 to Sunday January 15 01.00 (CET), will be down due to maintenance. Our apologies for the inconvenience.
Jan 9, 09:44 CET
Jan 14, 2023
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