All Systems Operational
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Support department Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Operational
Boekhoud Gemak Operational
Communicatie Gemak Operational
Digipoort Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Operational
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Winbooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The SQL Server Reporting Service (SSRS) database will be migrated to a new server. During this window the https://ssrs.parentix.nl/reports/ service will not be available
Posted on May 10, 2023 - 17:22 CEST
You may experience outage on June 9th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:41 CEST
You may experience outage on June 12th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:42 CEST
On Tuesday June 13th, we have planned to execute an update of the Exact Globe and Exact Synergy environment of Exact Cloud Services. During this maintenance window, it is not possible to login. Our apologies for the inconvenience.
Posted on Jun 05, 2023 - 12:57 CEST
You may experience outage on June 14th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:43 CEST
You may experience outage on June 16th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:45 CEST
You may experience outage on June 26th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:46 CEST
You may experience outage on June 28th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:48 CEST
You may experience outage on June 29th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
Posted on May 26, 2023 - 14:49 CEST
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023
Completed - This scheduled maintenance has been cancelled.
Jun 5, 17:14 CEST
Scheduled - You may experience outage on June 7th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:38 CEST
Resolved - The 'Mutations to be Matched' page is working as intended again. The issue is thus resolved.
Jun 5, 14:22 CEST
Update - We are continuing to investigate this issue.
Jun 5, 14:02 CEST
Investigating - When working in Boekhoud Gemak there is an error loading the screen Mutations to be matched. When trying the screen will keep loading and eventually an error message will show, stating "Something went wrong when requesting information. There was an unknown error on the server" Our apologies for the inconvenience. You can expect daily status updates or as soon as new information is available.
Jun 5, 13:54 CEST
Resolved - The issue has been resolved. Our support department is fully available via phone again.
Jun 5, 10:12 CEST
Monitoring - Our support department is available via phone again. We are monitoring the situation.
Jun 5, 09:13 CEST
Investigating - It is possible when you try to call support your call won't come through. Our chatfunctionality is still available. We are working hard to solve this issue. Our apologies for the inconvenience.
Jun 5, 09:05 CEST
Completed - The scheduled maintenance has been completed.
Jun 5, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 01:00 CEST
Scheduled - You may experience outage on June 5th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:36 CEST
Jun 4, 2023

No incidents reported.

Jun 3, 2023
Resolved - This incident has been resolved.
Jun 3, 20:17 CEST
Monitoring - The bank statements of ABN are delivered. We will continue monitoring this incident.
Jun 3, 12:35 CEST
Investigating - The bank statements of ABN are not delivered yet. We will update this page when there is an update available. Our apologies for the inconvenience caused.
Jun 3, 09:23 CEST
Jun 2, 2023
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 19:01 CEST
Scheduled - During this time the following will not be available.
- Password Reset Portal
- Password Change Portal

May 9, 17:58 CEST
Resolved - The issue has been resolved for all legislations. We can confirm that the process concerning the digital mailbox are working as intended again.
Jun 2, 10:05 CEST
Monitoring - No messages have been received in the digital mailbox since 4.05 CEST We have identified the issue and resolved it for legislations NL and BE. Other legislations will soon follow. Please refrain from sending in your messages again to prevent doubles. Our apologies for the inconvenience.
Jun 2, 09:37 CEST
Resolved - The issue has been resolved. The ING PSD2 links are operational again. Our apologies for any inconveniences this may have caused.
Jun 2, 07:50 CEST
Update - ING is still working on resolving the issue. Meanwhile part of the services are functioning again resulting in the first transactions coming in or the first payments being executed.
Jun 1, 16:13 CEST
Update - This issue is still ongoing at ING. The bank is working hard to solve this issue. If there is an update available, you will be informed via this page. Our apologies for the inconvenience caused.
Jun 1, 10:06 CEST
Identified - Retrieval of statements sending payments trough ING PSD2 is not possible. The bank is working hard to solve this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
May 31, 09:48 CEST
Completed - The scheduled maintenance has been completed.
Jun 2, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 CEST
Scheduled - You may experience outage on June 2nd between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:34 CEST
Jun 1, 2023
Resolved - This incident has been resolved. Notification emails will be send again when a SRXP report is ready to approve or export. Our apologies for the inconvenience caused.
Jun 1, 11:09 CEST
Investigating - We are experiencing issues with SRXP. No notification email is sent when a SRXP report is ready to approve or export. We are doing our utmost to solve the issue as soon as possible. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience caused.
May 31, 16:56 CEST
Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 CEST
Scheduled - You may experience outage on June 1st between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected. Our apologies for the inconvenience.
May 26, 14:23 CEST
May 31, 2023
May 30, 2023
Resolved - The issue has been resolved. The Digipoort functionality is fully operational again. Our apologies for the inconvenience.
May 30, 14:45 CEST
Monitoring - The Digipoort issue is solved. We are still monitoring the results.
May 30, 14:04 CEST
Investigating - We are experiencing issues with Digipoort in combination with Boekhoud Gemak, Multivers and Audition. You might face an error message indicating that delivery at Digipoort is not possible or has failed. We are working hard to solve the issue as soon as possible. Our apologies for the inconvenience caused.
May 30, 10:39 CEST
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Resolved - We can confirm that yesterday's statements have now been delivered. Hence, the issue is now resolved. Our apologies for any inconvenience this may have caused.
May 27, 18:15 CEST
Monitoring - The ING bank notified us that yesterday's statements have been sent, and should arrive shortly. We are currently monitoring the whether the statements are indeed arriving.
May 27, 17:30 CEST
Identified - The ING bank has identified an issue relating to the delivery of yesterday's bank statements, and are working hard to have these statements delivered as soon as possible.
May 27, 16:30 CEST
Update - We have contacted the ING bank earlier, and are still waiting for their delivery.
May 27, 13:36 CEST
Update - We are continuing to investigate this issue.
May 27, 12:47 CEST
Investigating - The ING statements for non-PSD2 (1.0) bank links are not imported yet. We are investigating this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience caused.
May 27, 09:46 CEST
May 26, 2023
Resolved - This incident has been resolved.
May 26, 13:43 CEST
Monitoring - The login issues with Multivers Online and Boekhoudgemak have been resolved. You should not get any errors anymore when logging in, nor should you be thrown out of the application. We are monitoring the current situation.
May 25, 12:16 CEST
Investigating - We are experiencing issues in Multivers Online and Boekhoud Gemak. When logging in you can either get an Windows Script Host error or an SQL9024 error. If you are able to log in and use the software there is a chance you will get thrown out of the application. We are putting all effort into solving this issue as soon as possible.

Our apologies for the inconvenience.

May 25, 11:20 CEST
Completed - The scheduled maintenance has been completed.
May 26, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:00 CEST
Scheduled - You may experience outage on May 26th between 01:00 and 03:00 CEST due to scheduled maintenance. Only some of our NL customers will be affected, including our Premium customers. Our apologies for the inconvenience.
May 19, 09:48 CEST
May 25, 2023
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.