Identified - Due to connection issues with Digipoort, you may experience that submitted declarations get an error and are rejected, while they are accepted when the automated process retries to submit the declarations. We are working on a solution to improve the process to prevent rejection. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 16:32 CEST
Apr 24, 2025 - 16:32 CEST
Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:43 CEST
Apr 24, 2025 - 10:43 CEST
Investigating - You may experience that you are not able to save your phone number while setting up your MFA for Multivers Online when you are migrated to AVD. We are investigating this issue. For now you can click on "I want to set another method - Ik wil een andere methode instellen" and use an e-mail address for this instead. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:50 CEST
Apr 24, 2025 - 10:50 CEST
Investigating - You may experience that you are not able to access documents linked to invoices in Multivers Online when you are migrated to AVD. The documents are opened in Edge instead of your default browser, meaning that you have to log in again in Edge to view those documents. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:55 CEST
Apr 24, 2025 - 10:55 CEST
Investigating - You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:57 CEST
Apr 24, 2025 - 10:57 CEST
Exact Online Payroll - HOP premium calculation not calculated under 18 and with a wrong employer base.
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Identified - In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.
Apr 22, 2025 - 16:34 CEST
Apr 22, 2025 - 16:34 CEST
Exact Multivers - Mac users who have migrated to the AVD environment cannot see local folders (NL)
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Investigating - You may experience that you are unable to see your local folders on your Mac computer in Multivers Online after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 22, 2025 - 15:46 CEST
Apr 22, 2025 - 15:46 CEST
Investigating - You may experience slowness in Exact Multivers after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 22, 2025 - 15:43 CEST
Apr 22, 2025 - 15:43 CEST
Investigating - You may experience that you are not able to access your attachments linked to your invoices in Multivers Online. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 22, 2025 - 15:42 CEST
Apr 22, 2025 - 15:42 CEST
Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)
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Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 09:03 CEST
Apr 18, 2025 - 09:03 CEST
Identified - We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Apr 16, 2025 - 17:01 CEST
Apr 16, 2025 - 17:01 CEST
Investigating - In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.
Mar 26, 2025 - 09:52 CET
Mar 26, 2025 - 09:52 CET
Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur (NL)
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Investigating - In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.
Mar 28, 2025 - 09:10 CET
Mar 28, 2025 - 09:10 CET
Identified - If you want to print a 'Periodenvergelijking' via [Taken > Afdrukken > Controle > Periodenvergelijking] you will get the error message ‘Foutcode 0X112F’ and be logged out of the back office. Please contact our Support department trough a Support case and include your user number. We are working on a solution. Our apologies for the inconvenience.
Apr 17, 2025 - 14:30 CEST
Apr 17, 2025 - 14:30 CEST
Update - All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in Correct entries with unintentionally changed VAT percentages.
Apr 16, 2025 - 15:33 CEST
Apr 16, 2025 - 15:33 CEST
Update - All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in Correct invoices with unintentionally changed VAT percentages.
The document linked above will be updated with the steps for invoices generated from subscriptions later.
Apr 11, 2025 - 13:14 CEST
The document linked above will be updated with the steps for invoices generated from subscriptions later.
Apr 11, 2025 - 13:14 CEST
Update - A fix has been implemented to prevent this issue from happening again.
Please know this communication is for UK only:
This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST.
You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.
For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.
For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.
For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated
Our apologies for the inconvenience.
Apr 07, 2025 - 09:10 CEST
Please know this communication is for UK only:
This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST.
You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.
For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.
For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.
For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated
Our apologies for the inconvenience.
Apr 07, 2025 - 09:10 CEST
Update - A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST may contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.
Apr 04, 2025 - 13:19 CEST
Apr 04, 2025 - 13:19 CEST
Monitoring - A fix has been implemented and we are monitoring the results
Apr 03, 2025 - 17:27 CEST
Apr 03, 2025 - 17:27 CEST
Investigating - You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 03, 2025 - 10:52 CEST
Apr 03, 2025 - 10:52 CEST
Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium)
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Update - All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in Correct entries with unintentionally changed VAT percentages.
Apr 16, 2025 - 15:29 CEST
Apr 16, 2025 - 15:29 CEST
Update - All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in Correct invoices with unintentionally changed VAT percentages.
The document linked above will be updated with the steps for invoices generated from subscriptions later.
Apr 11, 2025 - 13:14 CEST
The document linked above will be updated with the steps for invoices generated from subscriptions later.
Apr 11, 2025 - 13:14 CEST
Update - A fix has been implemented to prevent this issue from happening again.
This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions of Exact Online as well between 17.00 CEST 2 April till 9.45 CEST 3 April.
You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.
For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.
For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.
For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated
Our apologies for the inconvenience.
Apr 03, 2025 - 17:33 CEST
This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions of Exact Online as well between 17.00 CEST 2 April till 9.45 CEST 3 April.
You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.
For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.
For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.
For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated
Our apologies for the inconvenience.
Apr 03, 2025 - 17:33 CEST
Update - A fix has been implemented to prevent this issue from happening again. This page will be updated with instructions about the affected entries as soon as more information is available.
Apr 03, 2025 - 17:27 CEST
Apr 03, 2025 - 17:27 CEST
Update - After further investigation the Premium packages were also affected by this issue during 17.00 CEST 2 April till 9.45 CEST 3 April. Please await further communication regarding the affected entries.
Apr 03, 2025 - 11:16 CEST
Apr 03, 2025 - 11:16 CEST
Monitoring - A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created btween 4.00 and 10:30 CEST on the 2nd of April, contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.
Apr 02, 2025 - 11:01 CEST
Apr 02, 2025 - 11:01 CEST
Identified - The issue has been identified and we are currently working on a fix. Please still refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 02, 2025 - 10:03 CEST
Apr 02, 2025 - 10:03 CEST
Update - We are still investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 02, 2025 - 09:08 CEST
Apr 02, 2025 - 09:08 CEST
Investigating - You may experience that your VAT percentages of the VAT codes have been unexpectedly changed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 02, 2025 - 07:57 CEST
Apr 02, 2025 - 07:57 CEST
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