Security precaution: Exact.com temporarily unavailable (Global)
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 2026 - 22:46 CEST
Exact Online - Error 'Bad request - Request Too Long' in various pages (NL)
Identified - The cause of the issue has been identified. A temporary fix has been implemented as we are working on a permanent solution.
Oct 21, 2026 - 17:06 CEST
Investigating - You may get the error 'Bad request - Request Too Long' when navigating to various pages in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 19, 2026 - 12:07 CEST
Exact Online - Delay in e-mail delivery (Global)
Investigating - You may experience that the e-mails sent from Exact Online are not arriving at the recipient. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 21, 2026 - 15:32 CEST
Security precaution: Exact Gripp temporarily unavailable (NL/BE)
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 2026 - 14:09 CEST
Security precaution: Exact Officient temporarily unavailable (NL/BE)
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 2026 - 14:07 CEST
Security precaution: Exact SRXP temporarily unavailable (Global)
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 2026 - 14:06 CEST
Security precaution: Exact Winbooks Connect temporarily unavailable (BE)
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 2026 - 14:03 CEST
Security precaution: Exact Venice support site temporarily unavailable (BE)
Investigating - Due to the PHP2Shell vulnerability, we have temporarily shut down our support website as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze support website tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 2026 - 14:14 CEST
Exact Globe+ - Order confirmations, fulfillments and receipts are none responsive.
Investigating - For Exact Globe+ release 507SP5 64BIT downloaded on or after the 19th of October, the Sales Order Fulfillments and Purchase order Receipts buttons are unresponsive. When processing a Sales Order Confirmation an Unknown Error is displayed. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 21, 2026 - 12:27 CEST
Exact Online – No statements imported via Exact PSD2 bank link for ING since October 15th. (NL)
Identified - The issue has been identified and we are working on a fix. In the meantime renewing the bank link consent will solve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately.
Oct 20, 2026 - 11:38 CEST
Investigating - You may experience that no bank statements have been imported via the Exact PSD2 bank link for ING since October 15th. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 19, 2026 - 10:22 CEST
Exact Weclapp - Unreachable by phone (DE)
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 2026 - 10:41 CEST
Investigating - We are currently experiencing difficulties with our phone system and are therefore not reachable. You can temporarily reach us at +496950604443. We are currently investigating this issue. Our apologies for this inconvenience.
Oct 07, 2026 - 12:15 CEST
Exact Globe+ - Rabobank-link bankstatement import does not contain transactions from around midnight.
Investigating - It is possible that transactions processed by the bank around midnight and not included in the daily bankstatement import via the Rabobank-link. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 14, 2026 - 09:51 CEST
Exact Online - Oops error when opening the Bank links monitor (NL)
Identified - You may get an Oops error when opening the Bank links monitor in your company. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 14, 2026 - 09:44 CEST
Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)
Update - If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 13, 2026 - 13:06 CEST
Update - We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link.

If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 05, 2026 - 15:43 CEST
Update - We are working on resolving the remaining cases related to this issue. If you are still experiencing issues when creating a Rabobank PSD2 bank link or renewing an existing consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 05, 2026 - 15:40 CEST
Update - We are continuing to work on a fix.
Sep 23, 2026 - 09:33 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 2026 - 07:53 CEST
Investigating - You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 15, 2026 - 09:20 CEST
Exact Synergy - Word pop-up blocked in 64-bit (Global)
Update - We are continuing to work on a fix for this issue.
Oct 09, 2026 - 08:49 CEST
Update - We are continuing to work on a fix for this issue.
Sep 25, 2026 - 08:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 2026 - 11:16 CEST
Investigating - You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 04, 2026 - 15:13 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Partial Outage
Exact Globe Next Operational
Exact Synergy Degraded Performance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Major Outage
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Major Outage
Exact Officient Major Outage
Exact Venice Degraded Performance
Exact Gripp Major Outage
Exact Horeko Operational
Weclapp Degraded Performance
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Winbooks View - Scheduled Maintenance on the 26th till 27th of October (NL) Oct 26, 2026 18:00 - Oct 27, 2026 06:00 CET

Exact Winbooks View will be undergoing scheduled maintenance on Monday the 26th of October 18:00 CET till Tuesday the 27th of October 06:00 CET to update the database used to ensure compliance with the latest security standards. During this maintenance window, our systems will be unavailable. Services will restore automatically. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Oct 15, 2026 - 09:42 CEST

Oct 22, 2026

No incidents reported today.

Oct 21, 2026

Exact Multivers/Exact Boekhoud Gemak - Delay in bank statements from Rabo Boekhoudkoppeling (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 21, 21:18 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 10:44 CEST
Investigating - You may experience that bank statements delivered by the Rabo Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 9, 10:17 CEST
Security precaution: Exact Online Bouw temporarily unavailable (NL/BE)
Resolved - We have succesfully implemented and tested the necessary patches. Exact Online Bouw is now back online and operating normally. We apologize for any inconvenience.
Oct 21, 21:08 CEST
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 13:58 CEST
Exact Globe - Collection runs sent via Rabobank-link are not received by the bank.
Resolved - As of the 21st of October 2026 the collection files are sent via the Rabobank-link again. Our apologies for the inconvenience.
Oct 21, 16:47 CEST
Investigating - Currently no collection runs are received by the Rabobank when processed from Exact Globe and sent via the Rabobank-link. The issue occurs for both Exact Globe+ and Exact Globe Next. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 15, 15:50 CEST
Exact Online - Error when importing CSV/Excel file (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 21, 16:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 08:24 CEST
Investigating - You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 12, 09:41 CEST
Exact Online - Delay in bank statements from Rabo Boekhoudkoppeling (NL)
Resolved - The issue has been resolved. Statements via the Rabo BoekhoudKoppeling are imported earlier in the day again. Please note that the exact import time may still vary from day to day. Our apologies for the inconvenience.
Oct 21, 15:49 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 10:06 CEST
Investigating - You may experience that bank statements delivered by the Rabo Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 8, 11:46 CEST
Exact Online - Entries from Mollie import incorrectly classified as 'Debit' or 'Credit' (NL)
Resolved - This issue has been resolved. Entries from Mollie are now correctly classified as 'Debit' or 'Credit'. Historical imports need to be corrected manually. Our apologies for the inconvenience.
Oct 21, 15:39 CEST
Identified - You may experience that entries created from a Mollie import are incorrectly classified as “Credit” when they should be “Debit,” and the other way around. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Oct 19, 15:11 CEST
Exact Online - Active Mollie link does not retrieve transactions (NL/BE)
Resolved - This issue has been resolved. Mollie links are retrieving transactions again. Mollie transactions come in at one payment per import. We have temporarily scheduled extra import moments to catch up on missing payment imports faster. Our apologies for the inconvenience.
Oct 21, 15:38 CEST
Identified - You may experience that your active Mollie link does not retrieve transactions. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Oct 15, 14:01 CEST
Exact Online Bouw - No pop-up window for setting projects to 'Invoiced' when processing a sales invoice (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 21, 15:35 CEST
Investigating - You may experience that the pop-up window for setting projects to status 'Invoiced' is not shown when processing a sales invoice in Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 16, 14:46 CEST
Exact Gripp - Not able to create backups (NL)
Resolved - The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.
Oct 21, 09:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:43 CEST
Investigating - The backup functionalities are currently limited in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 20, 14:41 CEST

Oct 20, 2026

Exact Online Fiscaal & Jaarrekening - Multiple issues in App and App3 environment (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 20, 11:13 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 10:02 CEST
Investigating - You may encounter several issues in Exact Online Fiscaal if your tenant is on the App or App3 environment, including but not limited to opening or creating a return and making changes in a return. You can recognize whether you are on the App or App3 environment by the URL https://app3.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 20, 09:14 CEST
Exact Online Jaarrekening – Error message when submitting an annual report (NL)
Resolved - This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green. Our apologies for the inconvenience.
Oct 20, 10:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 14:28 CEST
Investigating - You may recieve the error message “De KvK heeft deze aangifte afgekeurd. We hebben onderstaande melding ontvangen: Onbekende fout” when submitting an annual report to the Chamber of Commerce. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 14, 13:53 CEST
Exact Gripp - Not able to create backups (NL)
Resolved - The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.
Oct 20, 09:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 08:56 CEST
Investigating - The backup functionalities are currently limited in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 16, 16:21 CEST
All products - Support portal unavailable due to maintenance (Global)
Completed - The scheduled maintenance has been completed.
Oct 20, 08:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 CEST
Scheduled - On Monday October 19th 2026 from 20:00CEST onwards, the Support Portal will be unavailable due to maintenance. You might get a message about an unsecure connection when trying to reach the Support Portal during the maintenance. If you need any help, ask your questions to the Support Agent, available 24/7. The Support Portal will be available again Tuesday evening at the latest. This page will be updated once the maintenance is completed. Our apologies for the inconvenience.
Oct 16, 16:02 CEST

Oct 19, 2026

Exact Online - Error 'Bad request - Request Too Long' in various pages (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 19, 08:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 13:50 CEST
Investigating - You may get the error 'Bad request - Request Too Long' when navigating to various pages in your company. The issue only occurs in Exact Online Accountancy companies. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 16, 11:11 CEST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Oct 15, 2026

Unresolved incident: Exact Weclapp - Unreachable by phone (DE).

Oct 14, 2026

Exact Online Jaarrekening – Error message when publishing an annual report (NL)
Resolved - This issue has been resolved. If you still receive the error message, we recommend checking the fields related to the signature, such as “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.
Oct 14, 11:13 CEST
Identified - You may experience that you receive an error message when publishing an annual report: “De publicatie is nog niet compleet of bevat fouten. Controleer a.u.b. of alle informatievelden correct zijn ingevuld”. The error message indicates that not all fields have been entered correctly, even though this has been done. The issue has been identified, and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 12, 09:52 CEST
Exact Officient - Exact Officient API is unavailable (NL/BE)
Resolved - The Officient API functionalities have been restored. There is no need for any further actions on your side. Our apologies for the inconvenience.
Oct 14, 09:14 CEST
Investigating - You may experience that the Exact Officient API is currently unavailable. At this moment it seems that the API calls fail at the start of the process, meaning that you will need to retry these calls manually at a later moment. Please refrain from doing so at this moment. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 13, 14:52 CEST

Oct 13, 2026

Exact Officient - Decreased performance in Officient (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 13, 14:34 CEST
Monitoring - We have implemented a fix and we are monitoring the results.
Oct 13, 11:04 CEST
Investigating - You may experience decreased performance in Exact Officient. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 13, 09:54 CEST

Oct 12, 2026

Exact Online - Column width cannot be adjusted (Global)
Resolved - The issue has been resolved. All column widths have been reset to default. Our apologies for the inconvenience.
Oct 12, 12:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 09:28 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 13:59 CEST
Investigating - When using overviews such as the G/L transactions you may encounter that columns are smaller than they previously were. This results in larger rows and being able to see less rows on your screen. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 11:07 CEST
Exact Online Fiscaal - Tax returns stuck on status 'Verzonden' (NL)
Resolved - The issue has been resolved and the queue has been processed. The returns have been successfully sent. Our apologies for the inconvenience.
Oct 12, 09:10 CEST
Monitoring - We have implemented a fix, and returns are currently being submitted successfully. Due to a backlog in the queue, it may take some time before your return is submitted. We are monitoring the processing of the queue.
Oct 9, 09:06 CEST
Investigating - You may experience that tax returns submitted to the Tax Authorities remain stuck on the status 'Verzonden' and no response message has yet been provided. This seems related to a previous issue where your PKI certificate was disabled while still valid. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 8, 16:33 CEST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Exact Gripp - Pages unresponsive (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 10, 19:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 14:43 CEST
Investigating - You may experience that pages in Gripp are not responding. This is hindering actions such as: editing and saving entries and creating invoices and quotations. We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Oct 10, 13:49 CEST

Oct 9, 2026

Unresolved incident: Exact Synergy - Word pop-up blocked in 64-bit (Global).

Oct 8, 2026

Exact Gripp - Error when opening PDF preview (NL)
Resolved - The issue has been resolved. During this incident, documents were not sent and will need to be resent. Our apologies for the inconvenience.
Oct 8, 19:59 CEST
Investigating - You may experience an error when previewing or sending a PDF file. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Oct 8, 16:33 CEST
Exact Online Fiscaal - Collaboration module is not available (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 8, 14:37 CEST
Investigating - You may experience that the Collaboration module does not load and only a white page is shown. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 8, 12:37 CEST
Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 8, 13:53 CEST
Investigating - You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.
Oct 6, 12:10 CEST
Exact Online - Rejected batch payment to Rabobank (NL)
Resolved - The issue has been resolved, and batch payments to Rabobank are working as expected. If your batch payments are still being rejected after renewing your consent, please contact Support so we can investigate your specific situation. Our apologies for the inconvenience.
Oct 8, 10:21 CEST
Update - We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link.

If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you.
Oct 6, 14:13 CEST
Update - We are continuing to work on a fix.
Sep 23, 09:32 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 07:56 CEST
Investigating - You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 15, 13:11 CEST
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