All products - Not able to convert from an Exact Product to Exact Online (Global)
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 02, 2026 - 15:55 CET
Investigating - It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Nov 02, 2026 - 11:41 CET
Exact Online Developer - Not able to access developer license or register apps in the App Store (NL)
Identified - You may experience that you do not have access to your developers license or that you can not register apps in the Exact Online App Store. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 28, 2026 - 15:44 CET
Exact Online Jaarrekening – Error message when submitting an annual report (NL)
Identified - You may receive the error message “De KvK heeft deze aangifte afgekeurd. We hebben onderstaande melding ontvangen: Onbekende fout” when submitting an annual report to the Chamber of Commerce. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 27, 2026 - 12:18 CET
Exact Online and Exact Reeleezee – No statements imported via Exact PSD2 bank link for ING since October 15th. (NL)
Update - We have identified that Exact Reeleezee customers can also be affected by this issue. The issue can be resolved by renewing the consent for the bank link.
Oct 27, 2026 - 11:41 CET
Identified - The issue has been identified and we are working on a fix. In the meantime renewing the bank link consent will solve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately.
Oct 20, 2026 - 11:38 CEST
Investigating - You may experience that no bank statements have been imported via the Exact PSD2 bank link for ING since October 15th. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 19, 2026 - 10:22 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Degraded Performance
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Weclapp Operational
Exact API Degraded Performance
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 2, 2026

Exact Synergy - Word pop-up blocked in 64-bit (Global)
Resolved - This issue is resolved in the new service pack of Synergy, release 506SP15 and release 507SP6.
Nov 2, 13:13 CET
Update - We are continuing to work on this issue and expect to have a fix for this included in the next service pack. The next service pack is planned for release on the 2nd of November 2026.
Oct 23, 08:18 CEST
Update - We are continuing to work on a fix for this issue.
Oct 9, 08:49 CEST
Update - We are continuing to work on a fix for this issue.
Sep 25, 08:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 11:16 CEST
Investigating - You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 4, 15:13 CEST
Exact SRXP - Slow performance.
Resolved - This incident is resolved.
Nov 2, 10:27 CET
Investigating - You may experience a decreased performance when working in Exact SRXP. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 2, 09:36 CET
Exact Proquro - Scheduled Maintenance on November 2nd (NL)
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 03:00 CET
Scheduled - Exact Proquro will be undergoing scheduled maintenance on Monday November 2nd from 03:00 CET till 06:00 CET to update the database. During this maintenance window, our systems will be unavailable. Services will restore automatically. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 28, 08:13 CET

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Exact Gripp - Google drive integration is not working (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 28, 16:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 15:47 CET
Investigating - You may experience that the Google drive integration is not working. You could see the following error messages: "'Gripp kan de hoofdmap niet vinden. Maak een backup van je bestanden en neem contact op met support." and "De mappen worden op de achtergrond aangemaakt. Heb nog even geduld." Please refrain from resetting your old Google drive integration and activating it again.

We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 27, 12:26 CET

Oct 27, 2026

Exact Gripp - Unable to process banktransactions (NL/BE)
Resolved - This incident has been resolved.
Oct 27, 08:37 CET
Update - A fix has been implemented and you can process banktransaction again in Exact Gripp. Our apologies for the inconvenience.
Oct 26, 16:45 CET
Investigating - You may experience that you can't process banktransactions in Exact Gripp. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 26, 15:02 CET
Exact Winbooks View - Scheduled Maintenance on the 26th till 27th of October (NL)
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 18:00 CET
Scheduled - Exact Winbooks View will be undergoing scheduled maintenance on Monday the 26th of October 18:00 CET till Tuesday the 27th of October 06:00 CET to update the database used to ensure compliance with the latest security standards. During this maintenance window, our systems will be unavailable. Services will restore automatically. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 15, 09:42 CEST

Oct 26, 2026

Exact Online Fiscaal & Jaarrekening - Annual reports and tax returns not submitted after "Geforceerd goedgekeurd - Portaal" (NL)
Resolved - This issue has been resolved and the annual reports and tax returns have been rejected. The declarations need to be manually re-submitted. Annual reports and tax returns that are forcibly approved as of today, will be submitted immediately again. Our apologies for the inconvenience.
Oct 26, 15:50 CET
Identified - The issue has been identified and we are working on a fix.
Oct 22, 15:29 CEST
Investigating - You may experience that after clicking on "Geforceerd goedkeuren" for an annual report or tax return, the status remains stuck on "Geforceerd goedgekeurd - Portaal" and the filing is not submitted. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 22, 09:25 CEST
Exact Globe+ - Rabobank-link bankstatement import does not contain transactions from around midnight.
Resolved - This issue is resolved for bankstatements as of the 23th of October. For bankstatements prior to this date a manual correction can be needed for transactions processed by the bank around midnight. Our apologies for the inconvenience.
Oct 26, 13:17 CET
Investigating - It is possible that transactions processed by the bank around midnight and not included in the daily bankstatement import via the Rabobank-link. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 14, 09:51 CEST
Exact Gripp - Unable to create exports (NL/BE)
Resolved - A fix has been implemented and it is possible to create exports again in Exact Gripp. Our apologies for the inconvenience.
Oct 26, 12:21 CET
Investigating - You may experience that you can't create exports in Exact Gripp. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 26, 09:55 CET
Security precaution: Exact Gripp temporarily unavailable (NL/BE)
Resolved - We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to resolve this, or try logging in using a different browser. Our apologies for the inconvenience.

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We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar sinds 22 oktober 14:00 CEST. Mocht je nog steeds worden doorgestuurd naar de statuspagina, leeg dan uw browsercache om dit op te lossen of log in via een andere browser. Onze excuses voor het ongemak.
Oct 26, 10:24 CET
Monitoring - We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to resolve this, or try logging in using a different browser. Our apologies for the inconvenience.

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We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar sinds 22 oktober 14:00 CEST. Mocht je nog steeds worden doorgestuurd naar de statuspagina, leeg dan uw browsercache om dit op te lossen of log in via een andere browser. Onze excuses voor het ongemak.
Oct 23, 14:53 CEST
Exact Globe+ - Order confirmations, fulfillments and receipts are none responsive.
Resolved - This incident has been resolved.
Oct 26, 09:17 CET
Monitoring - A fix has been implemented as of the 22th of October. To resolve the issue, a new update to Exact Globe+ Release 507SP5 can be done. Our apologies for the inconvenience.
Oct 22, 08:18 CEST
Investigating - For Exact Globe+ release 507SP5 64BIT downloaded on or after the 19th of October, the Sales Order Fulfillments and Purchase order Receipts buttons are unresponsive. When processing a Sales Order Confirmation an Unknown Error is displayed. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 21, 12:27 CEST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

Security precaution: Exact SRXP temporarily unavailable (Global)
Resolved - This incident has been resolved.
Oct 22, 21:16 CEST
Update - We have succesfully implemented and tested the necessary patches. Exact SRXP is now back online and operating normally. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.
Oct 22, 21:16 CEST
Update - We are continuing to work hard to bring Exact SRXP back online quickly and safely. The next update is expected for Friday at 12:00.
Oct 22, 19:10 CEST
Update - We are continuing to work hard to bring Exact SRXP back online quickly and safely. As soon as more information becomes available we will update this page.
Oct 22, 14:00 CEST
Update - We are continuing to work hard to restore Exact SRXP as quickly as possible. We will update this page as soon as more information becomes available.
Oct 22, 09:49 CEST
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 14:06 CEST
Exact Gripp - Unable to save quotes, invoices and orders (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 22, 19:07 CEST
Investigating - You may experience that quotes, invoices and orders can't be saved in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 22, 17:09 CEST
Exact Bouw - Performance issues in Exact Bouw (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 22, 15:39 CEST
Update - This issue has been resolved. Our apologies for the inconvenience.
Oct 22, 15:39 CEST
Investigating - You may experience performance issues in Exact Bouw through various menu paths. Either these menus are slow, or they may be completely inaccessible. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Oct 22, 13:15 CEST
Security precaution: Exact Gripp temporarily unavailable (NL/BE)
Resolved - We have succesfully implemented and tested the necessary patches. Exact Gripp is available again. If there are still login issues, please clear your browser cache to resolve the issue. Our apologies for the inconvenience.

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We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar. Mocht u nog steeds inlogproblemen ervaren, leeg dan uw browsercache om dit op te lossen. Onze excuses voor het ongemak.
Oct 22, 13:51 CEST
Monitoring - Exact Gripp is now back online and operating normally. We advice to also clear the cache memory of your browser. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.

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Exact Gripp is weer bereikbaar en functioneert naar behoren. Mocht u bij het inloggen nog steeds problemen ervaren, leeg dan alstublieft uw browsercache. Onze excuses voor het ongemak.
Oct 22, 12:55 CEST
Update - We are continuing to work hard to restore Exact Gripp as quickly as possible. We will update this page as soon as more information becomes available.
Oct 22, 09:48 CEST
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

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Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 14:09 CEST
Exact Online - Delay in e-mail delivery (Global)
Resolved - This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.
Oct 22, 13:38 CEST
Investigating - You may experience that the e-mails sent from Exact Online are not arriving at the recipient. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 21, 15:32 CEST
Exact Online - Error 'Bad request - Request Too Long' in various pages (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 22, 09:32 CEST
Identified - The cause of the issue has been identified. A temporary fix has been implemented as we are working on a permanent solution.
Oct 21, 17:06 CEST
Investigating - You may get the error 'Bad request - Request Too Long' when navigating to various pages in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 19, 12:07 CEST
Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)
Resolved - The issue has been resolved. If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 22, 09:16 CEST
Update - If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 13, 13:06 CEST
Update - We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link.

If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 5, 15:43 CEST
Update - We are working on resolving the remaining cases related to this issue. If you are still experiencing issues when creating a Rabobank PSD2 bank link or renewing an existing consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 5, 15:40 CEST
Update - We are continuing to work on a fix.
Sep 23, 09:33 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 07:53 CEST
Investigating - You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 15, 09:20 CEST
Exact Online - Oops error when opening the Bank links monitor (NL)
Resolved - The issue has been resolved. The bank links monitor is opening as intended again. Our apologies for the inconvenience.
Oct 22, 09:16 CEST
Identified - You may get an Oops error when opening the Bank links monitor in your company. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 14, 09:44 CEST
Security precaution: Exact Winbooks Connect temporarily unavailable (BE)
Resolved - We have successfully implemented and tested the necessary patches. Exact Winbooks Connect is now back online. You might experience slightly degraded performance.. We apologize for any inconvenience.
Oct 22, 09:03 CEST
Update - We are continuing to work on a fix for this issue.
Oct 22, 08:51 CEST
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

------

Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 14:03 CEST
Security precaution: Exact Officient temporarily unavailable (NL/BE)
Resolved - We have succesfully implemented and tested the necessary patches. Exact Officiënt is now back online and operating normally. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.
Oct 22, 08:28 CEST
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

------

Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 14:07 CEST

Oct 21, 2026

Exact Multivers/Exact Boekhoud Gemak - Delay in bank statements from Rabo Boekhoudkoppeling (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 21, 21:18 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 10:44 CEST
Investigating - You may experience that bank statements delivered by the Rabo Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 9, 10:17 CEST
Security precaution: Exact Online Bouw temporarily unavailable (NL/BE)
Resolved - We have succesfully implemented and tested the necessary patches. Exact Online Bouw is now back online and operating normally. We apologize for any inconvenience.
Oct 21, 21:08 CEST
Identified - Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience.

------

Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Oct 21, 13:58 CEST
Exact Globe - Collection runs sent via Rabobank-link are not received by the bank.
Resolved - As of the 21st of October 2026 the collection files are sent via the Rabobank-link again. Our apologies for the inconvenience.
Oct 21, 16:47 CEST
Investigating - Currently no collection runs are received by the Rabobank when processed from Exact Globe and sent via the Rabobank-link. The issue occurs for both Exact Globe+ and Exact Globe Next. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 15, 15:50 CEST
Exact Online - Error when importing CSV/Excel file (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 21, 16:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 08:24 CEST
Investigating - You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 12, 09:41 CEST
Exact Online - Delay in bank statements from Rabo Boekhoudkoppeling (NL)
Resolved - The issue has been resolved. Statements via the Rabo BoekhoudKoppeling are imported earlier in the day again. Please note that the exact import time may still vary from day to day. Our apologies for the inconvenience.
Oct 21, 15:49 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 10:06 CEST
Investigating - You may experience that bank statements delivered by the Rabo Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 8, 11:46 CEST
Exact Online - Entries from Mollie import incorrectly classified as 'Debit' or 'Credit' (NL)
Resolved - This issue has been resolved. Entries from Mollie are now correctly classified as 'Debit' or 'Credit'. Historical imports need to be corrected manually. Our apologies for the inconvenience.
Oct 21, 15:39 CEST
Identified - You may experience that entries created from a Mollie import are incorrectly classified as “Credit” when they should be “Debit,” and the other way around. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Oct 19, 15:11 CEST
Exact Online - Active Mollie link does not retrieve transactions (NL/BE)
Resolved - This issue has been resolved. Mollie links are retrieving transactions again. Mollie transactions come in at one payment per import. We have temporarily scheduled extra import moments to catch up on missing payment imports faster. Our apologies for the inconvenience.
Oct 21, 15:38 CEST
Identified - You may experience that your active Mollie link does not retrieve transactions. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Oct 15, 14:01 CEST
Exact Online Bouw - No pop-up window for setting projects to 'Invoiced' when processing a sales invoice (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 21, 15:35 CEST
Investigating - You may experience that the pop-up window for setting projects to status 'Invoiced' is not shown when processing a sales invoice in Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 16, 14:46 CEST
Exact Gripp - Not able to create backups (NL)
Resolved - The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.
Oct 21, 09:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:43 CEST
Investigating - The backup functionalities are currently limited in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 20, 14:41 CEST

Oct 20, 2026

Exact Online Fiscaal & Jaarrekening - Multiple issues in App and App3 environment (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 20, 11:13 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 10:02 CEST
Investigating - You may encounter several issues in Exact Online Fiscaal if your tenant is on the App or App3 environment, including but not limited to opening or creating a return and making changes in a return. You can recognize whether you are on the App or App3 environment by the URL https://app3.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 20, 09:14 CEST
Exact Online Jaarrekening – Error message when submitting an annual report (NL)
Resolved - This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green. Our apologies for the inconvenience.
Oct 20, 10:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 14:28 CEST
Investigating - You may recieve the error message “De KvK heeft deze aangifte afgekeurd. We hebben onderstaande melding ontvangen: Onbekende fout” when submitting an annual report to the Chamber of Commerce. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 14, 13:53 CEST
Exact Gripp - Not able to create backups (NL)
Resolved - The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.
Oct 20, 09:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 08:56 CEST
Investigating - The backup functionalities are currently limited in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 16, 16:21 CEST
All products - Support portal unavailable due to maintenance (Global)
Completed - The scheduled maintenance has been completed.
Oct 20, 08:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 CEST
Scheduled - On Monday October 19th 2026 from 20:00CEST onwards, the Support Portal will be unavailable due to maintenance. You might get a message about an unsecure connection when trying to reach the Support Portal during the maintenance. If you need any help, ask your questions to the Support Agent, available 24/7. The Support Portal will be available again Tuesday evening at the latest. This page will be updated once the maintenance is completed. Our apologies for the inconvenience.
Oct 16, 16:02 CEST

Oct 19, 2026

Exact Online - Error 'Bad request - Request Too Long' in various pages (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 19, 08:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 13:50 CEST
Investigating - You may get the error 'Bad request - Request Too Long' when navigating to various pages in your company. The issue only occurs in Exact Online Accountancy companies. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 16, 11:11 CEST
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