Identified - The issue has been identified. We are working on a fix now. Please still know that this is only a visual issue, which means all functionalities are working as intended.
Mar 13, 2024 - 11:31 CET
Update - The 'Delivered to' address is shown incorrectly in various screens. Please know that this is only a visual issue, which means all functionalities are working as intended. We are still investigating the issue.
Mar 13, 2024 - 10:10 CET
Investigating - The 'Delivered to' address is shown incorrectly in various screens. We are investigating the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 13, 2024 - 09:21 CET
Resolved -
This incident has been resolved. All support portals are available again. Our apologies for the inconvenience.
Mar 17, 14:12 CET
Investigating -
All support portals are currently unavailable. We are investigating the cause of this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 17, 09:42 CET
Mar 16, 2024
No incidents reported.
Mar 15, 2024
No incidents reported.
Mar 14, 2024
No incidents reported.
Mar 13, 2024
Unresolved incident: Exact Online - Delivered to address is shown incorrectly in various screens (Global).
Resolved -
The statements have been delivered. Apologies for the inconvenience.
Mar 12, 08:29 CET
Investigating -
The Knab bank statements are not delivered yet. We are investigating the cause of this delay. Apologies for the inconvenience.
Mar 12, 08:06 CET
Resolved -
The issue has now been resolved. All menu paths are working as intended again. Our apologies for the inconvenience.
Mar 11, 10:16 CET
Investigating -
It is possible that you will get an error message 'Server error – internal server error 500' when opening various menu paths in Exact Proquro. We are investigating the issue. Our apologies for the inconvenience.
Mar 11, 09:39 CET
Resolved -
This issue has been resolved. Exact Online HR and Officient are working as intended again. Apologies for the inconvenience.
Mar 9, 08:18 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 8, 17:12 CET
Investigating -
Multiple customers are currently experiencing issues while logging in, making it impossible for them to work in Exact Online HR. We are currently investigating this issue. We will update this page as soon as more information becomes available. Apologies for the inconvenience.
Mar 8, 16:41 CET
Resolved -
This incident has been resolved.
Mar 7, 08:35 CET
Monitoring -
A fix has been implemented and we are monitoring the results. The bank statements, including those of the past days, are now available for import. Apologies for the inconvenience.
Mar 6, 08:27 CET
Update -
We are continuing to investigate this issue.
Mar 5, 16:34 CET
Investigating -
Bank statements from PSD2 bank links are are not delivered yet. Currently all affected bank links are:
- Rabobank PSD2 - Rabobank BoekhoudKoppeling We will update this status page as soon as more information becomes available. Apologies for the inconvenience.
Mar 4, 09:22 CET
Resolved -
Due to a disruption, 2023 may not have been shown when creating a new tax return. This has since been fixed. Apologies for the inconvenience.
Mar 5, 22:51 CET
Investigating -
The fiscal year 2023 is currently not available when you create an income tax or corporate tax return (types C and M). The drop down menu where you can select the fiscal year does only show years up until 2022. We are investigating this issue. Apologies for the inconvenience.
Mar 5, 21:50 CET
Resolved -
We no longer experience delays in sending payroll declarations. If you still see pending payroll declarations, please open the declaration and then choose the 'status' tab. If you do see status 'Sending: pending' and you don't see any [Response van de Belastingdienst] messages one hour after sending, reject this declaration, delete it and create it again. Our apologies for the inconvenience.
Mar 5, 16:36 CET
Monitoring -
You can see which declarations are still being sent via [employees > payroll > payroll process] in the 'tax declaration status' column. When you open the declaration and then choose the 'status' tab, you won't see any [Response van de Belastingdienst] messages. If the status 'sending: pending' takes longer than one hour, reject this declaration, delete it and create it again. If your return is still on 'sending: pending' again one hour after sending, please contact our support department. Our apologies for the inconvenience.
Feb 29, 11:49 CET
Investigating -
It is possible that your payroll tax declaration is currently not send to the tax authority. In this case it seems to be hanging on status 'sending'. When opening the tax declaration and then choose the tab 'status', no [Response van de Belastingdienst]-messages are shown. We are investigating this issue. Our apologies for the inconvenience.
Feb 27, 16:21 CET