Exact Online - Column width cannot be adjusted (Global)
Identified - The issue has been identified and a fix is being implemented.
Oct 07, 2026 - 13:59 CEST
Investigating - When using overviews such as the G/L transactions you may encounter that columns are smaller than they previously were. This results in larger rows and being able to see less rows on your screen. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 07, 2026 - 11:07 CEST
Exact Weclapp - Unreachable by phone (DE)
Investigating - We are currently experiencing difficulties with our phone system and are therefore not reachable. You can temporarily reach us at +496950604443. We are currently investigating this issue. Our apologies for this inconvenience.
Oct 07, 2026 - 12:15 CEST
Exact Online - Rejected batch payment to Rabobank (NL)
Update - We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link.

If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you.
Oct 06, 2026 - 14:13 CEST
Update - We are continuing to work on a fix.
Sep 23, 2026 - 09:32 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 2026 - 07:56 CEST
Investigating - You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 15, 2026 - 13:11 CEST
Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)
Investigating - You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.
Oct 06, 2026 - 12:10 CEST
Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)
Update - We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link.

If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 05, 2026 - 15:43 CEST
Update - We are working on resolving the remaining cases related to this issue. If you are still experiencing issues when creating a Rabobank PSD2 bank link or renewing an existing consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.
Oct 05, 2026 - 15:40 CEST
Update - We are continuing to work on a fix.
Sep 23, 2026 - 09:33 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 2026 - 07:53 CEST
Investigating - You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 15, 2026 - 09:20 CEST
Exact Synergy - Word pop-up blocked in 64-bit (Global)
Update - We are continuing to work on a fix for this issue.
Sep 25, 2026 - 08:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 2026 - 11:16 CEST
Investigating - You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 04, 2026 - 15:13 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Operational
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Degraded Performance
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Degraded Performance
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Weclapp Degraded Performance
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 7, 2026

Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)
Resolved - This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you can resubmit the declaration. Our apologies for the inconvenience.
Oct 7, 17:26 CEST
Update - This issue may also impact tax returns that are submitted. As a result, submitted tax returns may remain in the logbook with the status "Sent" and may not be processed further. We are continuing to investigate the issues and will update this page as soon as more information becomes available.
Oct 7, 14:39 CEST
Investigating - You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordat deze niet geldig lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal.

In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren].

We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 6, 16:32 CEST
Exact Online Fiscaal – The button "Aangifte betalen" does not respond on the collaboration portal (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 7, 12:52 CEST
Investigating - You may experience that the button “Aangifte betalen” does not respond when you or a client are trying to pay a tax return via the collaboration portal. We are investigating the issue. As soon as more information becomes available, we will update this page. Our apologies for the inconvenience.
Oct 6, 16:14 CEST
Exact Online Werkprogramma - Error when opening a Werkprogramma (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 7, 11:22 CEST
Update - As a workaround you can manually change the url in order to access the Werkprogramma.
Currently you are redirected to the following url: "https://local.werkprogrammagemak.nl:4201/xxx"

If you change 'local' to your app environment i.e. app, app2 or app3 depending on the app environment you are on and remove ':4201' from the url, you can access the Werkprogramma. The text in the url after ':4201' should not be changed.
As an example you will need to change the url to:

"https://app.werkprogrammagemak.nl/xxx"
"https://app2.werkprogrammagemak.nl/xxx"
"https://app3.werkprogrammagemak.nl/xxx"

You can recognize on which environment you are based on the url when logged in before accessing Werkprogramma.
Oct 7, 09:11 CEST
Investigating - You may receive an error stating that the site can't be reached at 'local.werkprogrammagemak.nl.' when opening a Werkprogramma. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 08:33 CEST
Exact Online - Unable to complete CDD company screening (NL)
Resolved - The issue has been resolved. You are now able to complete the CDD company screening again. Our apologies for the inconvenience.
Oct 7, 11:16 CEST
Investigating - You may encounter a "Service Unavailable" error when verifying your identity during the CDD company screening, or the company screening screen may remain stuck on "Please wait...", preventing you from completing the company screening. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 10:22 CEST
Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL)
Resolved - The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
Oct 7, 09:11 CEST
Update - The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
Oct 7, 09:11 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 13:40 CEST
Investigating - You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 1, 11:06 CEST

Oct 6, 2026

Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)
Resolved - The issues have been resolved. You are now able to send your VAT and ICP statements from Exact Multivers and Boekhoud Gemak again. Our apologies for the inconvenience.
Oct 6, 16:45 CEST
Identified - You may receive an error message stating the certificate in Digipoort is expired when trying to send in your VAT and ICP statements from Exact Multivers and Boekhoud Gemak. We have identified the issue and are working on a solution. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Oct 5, 16:36 CEST
Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 6, 13:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 12:18 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 11:29 CEST
Investigating - You may encounter several issues in Exact Online Fiscaal if your tenant is on the app2 environment, including but not limited to:

-Opening or creating a return
-Making changes in a return

You can recognize whether you are on the App2 environment by the URL https://app2.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 6, 09:18 CEST
Exact Online Bouw - Degraded performance through various menu paths (NL/BE)
Resolved - This issue has been resolved and the performance of Exact Online Bouw is back to normal again. Our apologies for the inconvenience.
Oct 6, 13:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 21:20 CEST
Update - Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 5, 15:41 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 5, 11:34 CEST
Investigating - You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 5, 10:02 CEST
Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)
Resolved - This issue has been resolved and declarations and annual reports using the collaboration module can be sent again. Declarations and annual reports that were stuck with the status 'Voorbereiden voor verzending' have been sent as well. Our apologies for the inconvenience
Oct 6, 09:34 CEST
Investigating - You may experience that declarations or annual reports that are sent to a client for review or approval remain stuck at the status “Voorbereiden voor verzending”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 5, 11:35 CEST

Oct 5, 2026

Exact Online Bouw - Unplanned maintenance (NL/BE)
Completed - The scheduled maintenance has been completed.
Oct 5, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 CEST
Scheduled - Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 5, 15:39 CEST
Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Oct 5, 15:20 CEST
Investigating - You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also encounter issues when trying to submit a VAT or ICP statement to Digipoort. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 30, 13:11 CEST
Exact Venice - Degraded performance (BE)
Resolved - A fix has been implemented and the issue is resolved. Our apologies for the inconvenience.
Oct 5, 14:37 CEST
Investigating - You may experience that modules are randomly closing and that login can be hindered. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 5, 12:18 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Exact Online Fiscaal - App2 is unavailable
Resolved - A fix has been implemented an App2 is available again. Our apologies for the inconvenience.
Oct 3, 23:27 CEST
Investigating - You will receive a white page when you login to App2 in Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 3, 22:35 CEST
Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 3th of October (NL)
Completed - The scheduled maintenance has been completed.
Oct 3, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 19:00 CEST
Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 3th of October between 19:00 - 22:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Sep 28, 10:27 CEST

Oct 2, 2026

All products - Support Agent unavailable (Global)
Resolved - A fix has been implemented and you can use the Support Agent again. Our apologies for the inconvenience.
Oct 2, 11:00 CEST
Investigating - You wil receive an error message "Something went wrong. Please try again later." when using the Support Agent. We are currently investigating this issue and will update this page as soon as more information becomes available. Our appologies for the inconvenience.
Oct 2, 10:01 CEST

Oct 1, 2026

Sep 30, 2026

Exact Venice - Remote session interrupted (BE)
Resolved - The issue has been fixed. Our apologies for the inconvenience.
Sep 30, 13:56 CEST
Monitoring - A fix has been deployed. We are currently monitoring the situation.
Sep 30, 12:39 CEST
Identified - The issue has been identified.
Sep 30, 12:00 CEST
Investigating - You may encounter the message "De externe sessie moet vanwege een protocolfout (code 0x112f) worden beëindigd. Probeer of u opnieuw verbinding met de externe computer kunt maken." which will disconnect you from Venice. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 30, 11:33 CEST
Exact Proquro - Unable to login to Exact Proquro.
Resolved - This incident is resolved.
Sep 30, 11:21 CEST
Investigating - When logging in to Exact Proquro you may receive a error "504 Gateway time-out" error code. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 30, 10:14 CEST
Exact Online - Projects incorrectly linked to bank transactions (NL/BE)
Resolved - The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience.
Sep 30, 07:55 CEST
Investigating - You may experience that a project is linked to bank transactions and that these transactions are therefore incorrectly included in the project overview. As a workaround, you can manually remove the project number from the affected bank transaction. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Sep 24, 15:02 CEST

Sep 29, 2026

Exact Online Premium - Message 'Waiting' while performing various tasks (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 29, 10:37 CEST
Monitoring - We have implemented a fix and we are monitoring the results.
Sep 29, 10:13 CEST
Investigating - You may encounter the message 'Waiting' while performing various tasks including but not limited to: Retrieving Codabox statements, Sending invoices and generating various overviews. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 29, 09:46 CEST

Sep 28, 2026

All Products - Issues when creating or renewing bank link for Rabobank (NL)
Resolved - Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience.
Sep 28, 16:55 CEST
Identified - You may get an error when you create or renew an automatic bank link for Rabobank. Rabobank has identified the issue and is working on a solution. We will update this page once more information becomes available.
Sep 24, 16:41 CEST
Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL)
Resolved - This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience.
Sep 28, 15:53 CEST
Update - We are continuing to investigate this issue.
Sep 28, 11:30 CEST
Investigating - You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Exact Boekhoud Gemak an error message will show stating "License expired" or "Exception has been thrown by an invocation". We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 28, 08:56 CEST
Exact Cloud Service - Maintenance on 28 September (Global)
Completed - The scheduled maintenance has been completed.
Sep 28, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:23 CEST
Scheduled - We will be performing an important infrastructure update this morning between between 10:20 and 12:30 CEST to ensure the continued security, stability, and reliability of our platform. No downtime is expected; however, you may be prompted to sign in again during or after the update.
Our apologies for any inconvenience this may cause.
Sep 28, 10:22 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Exact Synergy / Exact Globe: Planned maintenance on Saturday 26th of September between 06:00 CET and 12:00 CET.
Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 06:00 CEST
Scheduled - To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe.

As a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable on Saturday 26 September between 06:00 CET and 12:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.
Sep 24, 14:10 CEST

Sep 25, 2026

Exact Online - ING PSD2 payment files are rejected (NL)
Resolved - The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience.
Sep 25, 11:32 CEST
Identified - You may notice that the generated payments files for ING via PSD2 are getting the status rejected. The issue has been identified and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 25, 11:02 CEST
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Resolved - The issue has been resolved. The payment status in the bank files overview is displayed correctly again after payments have been processed via an automatic PSD2 bank link. Our apologies for the inconvenience.
Sep 25, 11:30 CEST
Update - The issue has now also been resolved for ING customers. For ABN AMRO we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for ING, the issue has been resolved and the status column is updated.
Sep 17, 10:31 CEST
Update - We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page.
Sep 11, 09:31 CEST
Update - We are continuing to work on a fix.
Aug 13, 16:47 CEST
Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
Jul 31, 15:22 CEST
Update - We are continuing to work on a fix.
Jul 10, 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 08:40 CEST
Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL)
Resolved - This issue has been resolved. The status update will be visible automatically during the day or on Monday. Our apologies for the inconvenience.
Sep 25, 10:00 CEST
Update - We are currently still in contact with the Tax Authorities. We will update this page as soon as more information becomes available.
Sep 22, 17:05 CEST
Identified - You may not receive a status update (submitted or rejected) for an Income Tax Return submitted to the Tax Authorities via Exact Online Fiscaal due to a technical issue at the Tax Authorities. We are in contact with the Tax Authorities regarding this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 22, 14:46 CEST
Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 25, 09:36 CEST
Investigating - You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 25, 08:04 CEST
Exact Online - Planboard and Outlook synchronisation issues (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 25, 07:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 08:34 CEST
Investigating - The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available.
Sep 17, 10:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 08:14 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 11:18 CEST
Investigating - You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Sep 9, 15:21 CEST

Sep 24, 2026

Sep 23, 2026

Exact Officient - Export and Import issues (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Sep 23, 16:43 CEST
Investigating - When doing an export to Excel, the export is loading and a confirmation of success is shown, yet no Excel file is downloaded. When doing a manual import of people via Gear icon > Advanced Settings > Payroll Integration > View details > Import people, the percentage bar does not run or progress to 100%. The import, however, does keep running and completes the job. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 23, 14:48 CEST
Exact Multivers Online - Issues when resetting your user account (NL)
Resolved - The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.
Sep 23, 16:40 CEST
Monitoring - We have implemented a fix and we are verifying the results.
Sep 18, 12:41 CEST
Investigating - You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 8, 14:44 CEST
Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL)
Resolved - This incident been resolved. Logging in to Exact Boekhoud Gemak is now possible again. Our apologies for the inconvenience.
Sep 23, 14:28 CEST
Investigating - You may currently experience issues when logging in to Boekhoud Gemak. When logging in, you may receive an error message stating "Something went wrong with requesting information. An unknown error occurred on the server." (Er is iets fout gegaan bij het opvragen van gegevens. Er is een onbekende fout opgetreden op de server) or "Unfortunately you do not have access" (Helaas heb je geen toegang tot Boekhoud Gemak). We are investigating this issue. As soon as more information is available we will update this status page. Our apologies for the inconvenience.
Sep 23, 09:13 CEST
Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Sep 23, 14:18 CEST
Investigating - You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also receive the error "Registeren van XBRL-document is niet gelukt -- 5" when trying to submit the XBRL from SBR Manager to Digipoort. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 23, 09:01 CEST
Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)
Resolved - The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the inconvenience.
Sep 23, 10:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 10:35 CEST
Investigating - Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status "File rejected by bank" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.
Sep 10, 14:03 CEST
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