All Systems Operational
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Exact API Operational
Exact Online Bouw Operational
Exact Reeleezee Operational
Exact Online - Belgium Operational
Accountancy Operational
Boekhouden Operational
Digitale Brievenbus Operational
Handel Operational
Mijn [Kantoor] Operational
Productie Operational
Project Management Operational
Scan & Herken Operational
Support department Operational
Uren & Facturen Operational
Exact API Operational
Exact Online Bouw Operational
Exact Online- other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC - Exact Cloud Services Operational
Reeleezee - Accounting-Accountancy portal-Cashr Operational
AG/SG - Accountancy Gemak-Software Gemak Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022
KNAB statements are not processed yet (Exact Online - NL)
Resolved - The KNAB statements are now processed.
Jun 24, 14:44 CEST
Investigating - The KNAB statements are not processed yet. We are working hard to solve this issue. Our apologies for any inconvenience caused.
Jun 24, 08:38 CEST
Jun 23, 2022

No incidents reported.

Jun 22, 2022
Rabobank statements are not delivered yet (NL - Rabobank 1.0)
Resolved - All Rabobank statements (Rabobank 1.0 bank link) are delivered. Our apologies for any inconvenience caused.
Jun 22, 16:06 CEST
Monitoring - The Rabobank statements are currently in the process of being uploaded. Our apologies for any inconvenience caused.
Jun 22, 14:06 CEST
Investigating - The Rabobank statements are not delivered yet. The bank is working hard to deliver them as soon as possible. Our apologies for any inconvenience caused.
Jun 22, 08:24 CEST
Jun 21, 2022
Exact Globe - Rabobank bank link: Error: MailMessage : Component [MailMessage] Niet gevonden: Bankrekening (not found: bankaccount).
Resolved - This incident has been resolved.
Jun 21, 09:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 08:45 CEST
Identified - The issue has been identified and a fix will be implemented.
Jun 20, 15:03 CEST
Investigating - It is possible when sending payment files via the Rabobank bank link, you will get the following error message:

Error: MailMessage : Component [MailMessage] Niet gevonden: Bankrekening (not found: bankaccount).
We are investigating the issue. We apologize for the inconvenience.
Jun 20, 13:48 CEST
Jun 20, 2022
Payments via the new generation bank link Rabobank may not be sent (immediately). - Exact Online (NL)
Resolved - The issue has been resolved. Payment files can be sent again via the new generation bank link with Rabobank. If your bank link still does not work, you can solve this by renewing the permissions in the bank links tab of the company settings. Our apologies for any inconvenience caused.
Jun 20, 17:35 CEST
Monitoring - You can solve the issue by renewing your permissions at the bank. You can do so by clicking [company name > settings > bank links tab > Renew the permissons] and follow the steps in the bank environment. After you renewed your permissions, you can reopen the payment file and process it again. You can then also update the bank statements via [dashboards > financial dashboard > hoover over the bank account > retrieve transactions]. Our apologies for the inconvenience.
Jun 16, 13:40 CEST
Investigating - It is possible that the payments you send to Rabobank via a PSD2 link or the Rabo BoekhoudKoppeling receive the status 'It takes longer than usual to send' or 'rejected'. We are investigating the issue. We apologize for the inconvenience.
Jun 16, 11:18 CEST
Jun 19, 2022

No incidents reported.

Jun 18, 2022
Urgent update infrastructure component hosting environment (Parentix)
Completed - The scheduled maintenance has been completed.
Jun 18, 13:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 11:00 CEST
Scheduled - We will be undergoing urgent maintenance during this time. Access to financials and Entity Services may encounter brief interruptions
Jun 17, 09:43 CEST
Jun 17, 2022
Access to web applications (Synergy/Financials) may be failing Exact Cloud Services (Parentix)
Postmortem - Read details
Jun 17, 15:05 CEST
Resolved - Following a week of monitoring no further issues were reported. The Root cause will be available in the postmortem of this incident report
Jun 17, 15:01 CEST
Update - We are continuing to monitor for any further issues.
Jun 14, 11:07 CEST
Update - The situation remains stable, but the details of the root cause are yet to be found. Therefore we continue in the monitoring state
Jun 14, 11:07 CEST
Update - We are continuing to monitor for any further issues.
Jun 9, 17:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results. a limited number of users may still experience time-outs
Jun 9, 16:52 CEST
Update - We are continuing to work on a permanent fix for this issue. Access should be restored for all webapplications
Jun 9, 15:49 CEST
Update - We are continuing to work on a fix for this issue. You will still encounter time-outs
Jun 9, 15:32 CEST
Identified - The issue has been identified and impacts only access through 2exact.com a fix is being implemented.
Jun 9, 11:05 CEST
Investigating - At this moment you may experience slow performance or connection failure when accessing Synergy or Financials. The team is working on a solution.
Jun 9, 10:30 CEST
Jun 16, 2022
Jun 15, 2022

No incidents reported.

Jun 14, 2022
Rabobank statements (PSD2) may not be imported automatically.
Resolved - The issue has been resolved. All Rabobank statements are imported automatically again via PSD2 link for Rabobank. Our apologies for any inconvenience caused.
Jun 14, 13:45 CEST
Investigating - It is possible that statements via the PSD2 link with Rabobank have not been automatically imported into your administration. You can still retrieve them via [Dashboards > Financial Dashboard] by hoovering over the bank account and clicking on 'Retrieve transactions'. We are currently investigating the issue. Our apologies for the inconvenience caused.
Jun 13, 13:39 CEST
Jun 13, 2022
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

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