Exact System Status

Exact Online Premium – Scanning service not available (Global)

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 2025 - 15:04 CEST

Investigating - The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 16, 2025 - 13:24 CEST

Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries.

Update - We are continuing to investigate this issue.
Jun 16, 2025 - 13:54 CEST

Investigating - When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 04, 2025 - 12:05 CEST

Exact Online - Oops error when searching transactions (Global)

Identified - You may experience an error when searching transactions via the Search transactions page. We have identified the issue and we are working on a solution. As a possible workaround, you can navigate to [Company name > Import/Export > CSV/Excel > Financial > Transactions > Export] and make an export of the transactions. You can also navigate to [Financial > Entries & G/L Accounts > Reports > Transactions] and use the filter options to review specific transactions on a G/L Account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 13, 2025 - 12:50 CEST

Exact Online - Error from ItsMe link from PEPPOL registration mail (BE)

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 2025 - 14:10 CEST

Investigating - When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 06, 2025 - 10:04 CEST

Exact Multivers - Printers not visible or do not work correctly (NL)

Update - We are continuing to work on a fix for this issue. We will update this page as soon as more information is available.
Jun 12, 2025 - 10:07 CEST

Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:43 CEST

Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)

Identified - We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
May 30, 2025 - 10:57 CEST

Exact Multivers - Multivers freezes or closes after logging in (NL)

Investigating - You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 23, 2025 - 13:25 CEST

Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)

Identified - In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 2025 - 15:42 CEST

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Degraded Performance

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Degraded Performance

Exact HR & Salaris Gemak Operational

Exact Multivers Degraded Performance

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2025

Exact Bouw - Financial overview in project unavailable (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 16, 09:58 CEST

Investigating - We are currently experiencing an issue where the financial overview currently does not show data. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 16, 08:59 CEST

Jun 15, 2025

No incidents reported.

Jun 14, 2025

Exact Online - Log in through exact.nl and exact.be not accessible (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 14, 17:30 CEST

Identified - We are currently experiencing that our general website is not accessible .This is included but not limited to exact.nl, exact.be and exact.com. As a workaround you can directly go to the login pages such as start.exactonline.nl or start.exactonline.be to access your license. Our apologies for the inconvenience.
Jun 14, 16:32 CEST

All products - Maintenance on One Exact Identity

Completed - The scheduled maintenance has been completed.
Jun 14, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 08:00 CEST

Scheduled - One Exact Identity will be undergoing maintenance on Saturday June 14th between 8:00 CEST and 10:00 CEST. During this maintenance, it will not be possible to migrate your user account(s) to One Exact Identity, create users in Exact Online Belgium or take a new subscription to Exact Online Premium in the Netherlands. You will receive an error when trying to do any of the aforementioned actions while the maintenance is ongoing. Other tasks are not affected. Our apologies for the inconvenience.
Jun 11, 14:58 CEST

Jun 13, 2025

All products - Unable to use Exact PSD2 for Rabobank bank link to receive transactions or send payments (NL)

Resolved - This issue has been resolved by the Rabobank. Our apologies for the inconvenience.
Jun 13, 10:43 CEST

Identified - You are unable to use your Exact PSD2 for Rabobank bank link to receive transactions or send payments. Rabobank has identified the issue and is working on a solution. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Jun 13, 09:25 CEST

Jun 12, 2025

Exact Bouw - Issues in the link to Exact Online (Global)

Resolved - The issue has been resolved and the backlog has been processed. Our apologies for the inconvenience.
Jun 12, 14:53 CEST

Identified - The issue has been identified and a fix is implemented. However, we are still experiencing a queue of tasks which have to be processed. Therefore synchronization of tasks might take longer than expected.
Jun 12, 12:47 CEST

Investigating - You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 12, 12:22 CEST

Exact Online - Pop-up with outstanding items when editing a bank statement (Global)

Resolved - The issue has been resolved. The outstanding items pop up is working as intended again. Our apologies for the inconvenience.
Jun 12, 12:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 08:08 CEST

Identified - You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.
Jun 6, 11:04 CEST

All products - Support department not available (Global)

Resolved - The issue has been resolved. Our support department is available again and the support portal is working as intended. Our apologies for the inconvenience.
Jun 12, 11:12 CEST

Monitoring - The support portal is available again. You can ask your questions to the Exact Assistant by using the icon in the right top corner of your Exact Online environment. We keep monitoring the situation.
Jun 12, 10:50 CEST

Investigating - Currently it is not possible to reach out to our support department. The support portal is unavailable as well. We are investigating the issue. Our apologies for the inconvenience.
Jun 12, 10:20 CEST

Exact Multivers/Exact Boekhoud Gemak - Not able to log in (NL)

Resolved - The login issues have been resolved. You should be able to access the software again. If problems still occur, do not hesitate to contact Support. Our apologies for the inconvenience.
Jun 12, 10:03 CEST

Identified - You still may experience an error stating 'access error for user, please contact Exact' when trying to log in. We will update this page as soon as more information becomes available.
Jun 8, 14:56 CEST

Monitoring - A fix had been implemented and we are currently monitoring the results.
Jun 8, 13:50 CEST

Investigating - You may experience getting an error stating 'access error for user, please contact Exact' when trying to log in. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 8, 13:02 CEST

Exact Online Premium - Not able to delete rejected EC Sales list (NL)

Resolved - The issue has been resolved. It is possible again to delete rejected EC sales lists. Our apologies for the inconvenience.
Jun 12, 09:49 CEST

Update - We are continuing to work on a fix for this issue. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 20, 09:39 CEST

Identified - This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Apr 30, 16:26 CEST

Investigating - You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Apr 30, 13:54 CEST

Jun 11, 2025

Exact Bouw - Issues in the link to Exact Online (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jun 11, 13:11 CEST

Identified - The issue has been identified and a fix is implemented. However, we are still experiencing a queue of tasks which have to be processed. Therefore certain actions might take longer than expected.
Jun 10, 14:00 CEST

Exact Online - Stock value overview shows items that are not linked to a warehouse when filtering on a warehouse (Global)

Resolved - This issue has been resolved and the Stock value overview works as intended again. Our apologies for the inconvenience.
Jun 11, 08:30 CEST

Investigating - You may experience that items are shown that are not linked to the warehouse when you filter on a warehouse in the Stock value overview. As a workaround, you can navigate to the Stock positions overview and add the column Stock value to the overview via [Tool icon > Customize] for a similar overview. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 10, 13:18 CEST

Jun 10, 2025

Jun 9, 2025

No incidents reported.

Jun 8, 2025

Exact Online Jaarrekening & Fiscaal - Maintenance on 07-06-2025 between 21:00 - 00:00 CEST

Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:00 CEST

Scheduled - You may experience reduced performance on June 7th between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Jun 2, 11:14 CEST

Jun 7, 2025

Exact Online - Missing CODA statements (BE)

Resolved - This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.
Jun 7, 20:04 CEST

Update - Codabox reports that the delay for other banks than BNP has been solved and that these statements are delivered. Codabox is currently investigating the issue with regards to the statements for BNP.
Jun 5, 09:52 CEST

Update - Codabox reports that not only BNP is delayed. All statements to Exact Online suffer from the delay.
Jun 4, 12:39 CEST

Investigating - You may experience a delay in the Cobabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jun 4, 09:09 CEST

Jun 6, 2025

Jun 5, 2025

Exact Online Fiscaal - Declarations cannot be sent for approval (NL)

Resolved - This issue has been resolved. You are able to submit the declaration to the client for approval again. Our apologies for the inconvenience.
Jun 5, 20:39 CEST

Investigating - You may be experiencing an issue with the approval submission of your declaration. When you want to submit the declaration to the client for approval, the send button is grayed out. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 5, 09:36 CEST

Exact Online - Stock positions overview shows all suppliers as main supplier (Global)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 5, 16:34 CEST

Investigating - You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.
Jun 3, 09:57 CEST

Exact Online - Missing fields for creating/editing accounts and contactpersons (Global)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 5, 16:33 CEST

Investigating - You may experience not being able to add fields to the account- and contact card because they are not visible in the Customise|Maintenance screen. You can work around the issue by clicking on the Tool > Customise > Select the Template setting to 'Company' and reset the screen. We are investigating the issue. Our apologies for the inconvenience.
Jun 3, 11:05 CEST

Exact Online - Amounts entered change automatically when entering them in Maintenance | Item by warehouse (Global)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 5, 14:10 CEST

Identified - When entering amounts in Maintenance | Item by warehouse the amounts are automatically changed. The issue has been identified and we are working on a fix. Workaround: Go to user settings and change the number format. Avoid using number formats that end with ',00'. Our apologies for the inconvenience.
Jun 4, 12:35 CEST

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)

Resolved - This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.
Jun 5, 12:24 CEST

Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jun 5, 11:38 CEST

Jun 4, 2025

Exact Online Fiscaal - Not possible to create a digital objection (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 4, 16:32 CEST

Update - The issue has been resolved. Our apologies for the inconvenience.
Jun 4, 16:31 CEST

Update - We are continuing to work on a fix for this issue.
Jun 3, 15:33 CEST

Update - This issue is identified and we are working on a fix. If you open the objection, you can send the objection via the sending page. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 26, 10:08 CEST

Identified - The issue has been identified and a fix is being implemented.
May 22, 09:06 CEST

Investigating - Currently you may receive a no rights message when creating a digital objection. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 19, 14:59 CEST

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 4, 13:07 CEST

Exact Online - Codabox issues for BNP, Crelan & KBC (BE)

Resolved - This issue has been resolved. our apologies for the inconvenience.
Jun 4, 08:39 CEST

Investigating - You may experience a delay in the Cobabox bank statements for BNP, Crelan & KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jun 3, 09:39 CEST

Exact Multivers Online – Printers not visible in Multivers Online (NL)

Resolved - The issue has been resolved. Printers are now visible in Multivers Online again. Our apologies for the inconvenience.
Jun 4, 06:58 CEST

Identified - You may experience that you are not able to see your local printers when you want to print from Multivers Online. We have identified the issue and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 27, 10:24 CEST

Jun 3, 2025

Exact Online Fiscaal - Double initials in the client overview (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 3, 15:32 CEST

Investigating - You may experience double initials in the client overview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 3, 10:43 CEST

Exact Online Payroll – ANW-hiaat ruling does not lower the taxable income in Bouwmaterialen (NL)

Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Jun 3, 10:05 CEST

Identified - In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 15:42 CEST

Exact Online Payroll – Pensionbase too high when paid parental leave is calculated in Bouw & Infra – bouw (NL)

Identified - In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 15:41 CEST

Exact Multivers - Font size small after AVD migration (NL)

Resolved - The issue has been resolved. The font size should be back to normal. Please reach out to our Support department in case you are still experiencing this issue. Our apologies for the inconvenience.
Jun 3, 09:57 CEST

Update - We are continuing to investigate this issue. Until the issue is resolved we recommend to have a look at the workarounds mentioned under the frequently asked questions listed on our support portal.
May 14, 09:23 CEST

Investigating - You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 10:57 CEST

Jun 2, 2025

Exact online Fiscaal - Delayed website responses at client tab (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 2, 16:42 CEST

Investigating - We are currently experiencing significant delays in our website response time . We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Jun 2, 11:17 CEST

Exact Online Premium - Not able to install and/or uninstall extensions (NL)

Resolved - This issue has been resolved. You are able to install and/or uninstall extensions again. Our apologies for the inconvenience.
Jun 2, 15:04 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 14:49 CEST

Investigating - Currently you may experience not being able to install and/or uninstall extensions. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 2, 14:26 CEST

Exact Online Jaarrekening - The layout of the notes in an annual report is not correct (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 2, 10:54 CEST

Investigating - Currently you may experience some layout issues in the notes of an annual report. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 26, 12:33 CEST