Exact System Status

Exact Online My[Firm] - Double menu bar in My[Firm] results in unresponsible buttons (NL/BE)

Identified - You may experience double (or triple) menu bars when you are logged in as a Client User My[Firm]. If this is the case, the lower bar(s) may contain buttons that are unresponsive. This includes, but is not limited to the [Pay] button in the Payment list.

Please be aware that you always have to use the top menu bar, even if multiple bars are shown. The issue is identified and we are working on a fix. This page will be updated once more information becomes available. Our apologies for the inconvenience.
Feb 06, 2025 - 11:20 CET

Exact Online Digipoort - Error message while submitting OB declarations 2025 through Digipoort (NL)

Identified - We are currently experiencing an issue in Digipoort where you get an error message stating "Could not find file 2025.xml" while trying to submit OB declarations 2025. Because of this issue it is also not possible to print the XBRL's for these OB declarations 2025 in Digipoort We have identified the cause of this problem and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Feb 05, 2025 - 15:15 CET

Exact Globe (+) - Not possible to sent PEPPOL invoices for newly registered customers.

Identified - The issue has been identified and a fix is being implemented.
Feb 05, 2025 - 08:34 CET

Investigating - Newly registered customers for invoicing via PEPPOL can receive the message "Sender not registered in Electronic Invoicing Service" upon sending an Invoice. We are working on a solution. Our apologies for the inconvenience.
Jan 29, 2025 - 15:31 CET

Exact Online Payroll - Travel time allowance foreman, apprentice or instructor includes incorrect hourly amount in Bouw & Infra

Investigating - In employment conditions group Bouw & Infra - BOUW (NL-0301a), the 'Reisurenvergoeding Voorman, leermeester of instructeur' includes an incorrect hourly amount. We are working on a solution, but you can use a gross allowance based on template T_BR_VRG_AANTAL in the meantime to pay the correct amount. Our apologies for the inconvenience.
Jan 29, 2025 - 16:09 CET

Exact Online Payroll – Leave hours are being deducted from hours worked for hourly paid employees

Identified - In the calculation for employees which get paid by the hour the hours leave are being deducted from the hours paid per 2025. The hours leave include: paid leave, sick leave and the WAZO leave types. We are working not deduction the hours leave from the hours worked, so the way of entering hours is equal to that of 2024. If you are not able to wait for this solution you van add the hours leave to the hours worked for now. We are working on a solution. Our apologies for the inconvenience.
Jan 29, 2025 - 11:27 CET

Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations

Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 16:27 CET

Exact Online Payroll – pension calculation in employment conditions group Timmerindustrie calculates incorrectly

Identified - In the Timmerindustrie employment conditions group (Exact ECG code NL-0601) the pension calculation calculates the base of the premium with an incorrect holiday pay-percentage. The correction on worked hours for employees with a 4 weekly payroll period currently deviates from the pensionfund regulations. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 2025 - 14:56 CET

Exact Online - Horizontal scrolling in new design (Global)

Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 2025 - 12:37 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Globe Next Degraded Performance

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 7, 2025

No incidents reported today.

Feb 6, 2025

Exact Online Bankenrapportage (On Premise) - Unhandled exception error when validating credit reports (NL)

Resolved - This incident has been resolved!
Feb 6, 12:23 CET

Identified - The issue has been identified, and a fix is being implemented.
Feb 5, 16:28 CET

Update - We are continuing to investigate this issue.
Jan 29, 15:52 CET

Investigating - We are currently experiencing an issue in our on premise software 'Bankenrapportage' where the validation button throws an exception error.
We are investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Jan 24, 11:22 CET

Exact Online Premium - Oops error when opening account card of supplier (Global)

Resolved - The issue has been resolved. You can open account cards of suppliers again without any issues. If you have deactivated the extensions on the account card, you can reactivate the extensions again. Our apologies for the inconvenience.
Feb 6, 10:04 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 09:51 CET

Identified - We have identified that extensions on the account card are causing the issue. Please note that the disabling of extensions active on this page will make the page available again. We are working on a fix for this issue.
Feb 5, 10:56 CET

Investigating - Currently we are experiencing issues when opening account cards of suppliers in Exact Online Premium. You will get an Oops error when you open the account card. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 5, 10:13 CET

Feb 5, 2025

Exact Online - No rights error after closing invoice approval screen (Global)

Resolved - The issue has been resolved. The invoice approval functionality is working as intended again. Our apologies for the inconvenience.
Feb 5, 15:04 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 08:27 CET

Update - We are continuing to work on a fix for this issue.
Jan 24, 13:49 CET

Identified - You may receive an error message which states 'The data you are requesting cannot be found or you do not have sufficient rights to perform this operation' when clicking on 'Close' after you approve an invoice through the menupath 'Activities'. Please note that the invoice is approved regardless of the displayed error message. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 17, 09:53 CET

Exact Online Payroll - ASF health premium in Grafimedia is calculated nett instead of gross

Resolved - The ASF health premium deduction has been adjusted from nett to gross. To calculate retroactively with the correct deduction, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:51 CET

Investigating - In employment conditions group NL-0901 Grafimedia, the 'ASF gezondheidspremie' is caclulated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.
Jan 28, 10:10 CET

Exact Online Payroll – Labor disability pension calculates with incorrect values In the Afbouw employment conditions groups

Resolved - The labor disability pension premium percentages, tax free and maximum amount in employment conditions groups NL-5701A and NL-5701B have been adjusted. To calculate retroactively with the correct values, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:26 CET

Identified - In the Afbouw employment conditions groups (Exact ECG codes NL-5701A and NL-5701B) the premium, franchise and maximum values have not yet been updated to the new 2025 values in the components 5701-04 en 5701-015 for labor disability pension. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:57 CET

Exact Online Payroll - Creating multiple payroll tax declarations simultaneously might result in skipped declarations

Resolved - The functionality to create payroll tax declarations from the payroll process overview by selecting multiple payroll periods at the same time is temporarily disabled. We are working to re-enable this functionality. In the meantime, you can create the payroll tax declaration one period at the time. Selecting multiple companies to create the payroll tax declaration for one specific payroll period is still possible. Our apologies for the inconvenience
Feb 5, 11:22 CET

Investigating - Creating multiple payroll tax declarations from the payroll process overview by selecting multiple payroll periods at the same time for one single company may result in skipped periods in the declarations, because the declarations are not created in chronological order. This leads to corrections in the next declaration without having an initial declaration for the skipped periods.

Please refrain from creating payroll tax declarations at the same time by selecting multiple periods for one single company until further notice.
Selecting multiple companies to create the payroll tax declaration for one specific payroll period is still possible. We are working on a solution. Our apologies for the inconvenience.
Jan 23, 16:21 CET

Exact Online Payroll - pension calculation in employment conditions groups Natuursteen Vakwerkbedrijven and Bitumineuze en Kunststof Dakbedekkingsbedrijven calculates incorrectly

Resolved - The pension premium percentages in employment conditions groups NL-6001, NL-5801A and NL-5801B have been adjusted. To calculate retroactively with the correct percentage, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:20 CET

Identified - In the Natuursteen Vakwerkbedrijven and Bitumineuze en Kunststof Dakbedekkingsbedrijven employment conditions groups (Exact ECG codes NL-6001, NL-5801A and NL-5801B), the pension premiums are not yet updated to the new 2025 values. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:55 CET

Exact Online Payroll - Franchise amount incorrect for employment conditions group 'Aardappelen, Groenten of Fruit, Groothandel in-'

Resolved - The tax-free value in components 4201-044 to 4201-047 and 4201-050 to 4201-053 has been adjusted to the correct value. To calculate retroactively with the correct tax-free amount, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:17 CET

Investigating - The franchise (alias tax free) amount is currently incorrect for employment conditions group 'NL-4201 Aardappelen, Groenten of Fruit, Groothandel in-'. This concerns payroll components 4201-044 until 4201-047 and 4201-050 until 4201-053. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:39 CET

Exact Online Payroll - Maximization on SV wage not set correctly for M&T employment conditions groups in Social Fund component

Resolved - The maximum value in component 1200-008 has been adjusted to the correct value. To calculate retroactively with the correct maximum wage, make a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next salary calculation. Our apologies for the inconvenience.
Feb 5, 11:15 CET

Investigating - The M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) currently contain an incorrect maximum amount for the payroll component '1200-008 Premie sociaal fonds werkgever'. This affects employees in these branches with a yearly wage between 75.864 and 89.382 euro. We are working on a solution. Our apologies for the inconvenience.
Jan 22, 14:39 CET

Exact Online Payroll - Payroll tax return shows incorrect error AWf premium

Resolved - The notification in the wage tax return has been adjusted and from now on takes into account the adjusted regulation for employees younger than 21. Should you still receive the notification from now on, it is probably legitimate. Please check the Awf settings for the employees mentioned. Our apologies for the inconvenience.
Feb 5, 11:07 CET

Investigating - You might currently see a message in the payroll tax return wizard about 'De aanwas in het cumulatieve premieloon AWf laag is ongelijk aan nul'. This error is often incorrect because the message does not take the ruling for employees younger than 21 into account. The calculation does take the ruling for young employees into account and is correct. You can dismiss the error message and continue your declaration. We are working on a solution. Our apologies for the inconvenience.
Jan 21, 12:31 CET

Feb 4, 2025

Exact Online Werkprogramma - Unnable to open 'Werkprogramma' projects (NL)

Resolved - This issue has been resolved. It is possible again to open 'Werkprogramma'. Our apologies for the inconvenience.
Feb 4, 13:02 CET

Update - This issue has been resolved. It is possible again to open 'Werkprogramma'. Our apologies for the inconvenience.
Feb 4, 13:01 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 11:16 CET

Identified - You may experience that you receive an error message stating "{"messages":["Migration(s) in progress."],"status":503}" while opening 'Werkprogramma' projects. We have identified the problem and are working on a solution. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Feb 4, 09:34 CET

Exact Online - Not able to log in to the Inventory Management App (NL)

Resolved - The issue has been resolved. It is possible again to log in to the Inventory Management App without receiving unexpected errors. Our apologies for the inconvenience.
Feb 4, 12:24 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 10:08 CET

Investigating - You may experience that you receive a error message stating "Client with identifier xxx not found" when trying to log in to the Inventory Management App. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 4, 08:34 CET

Feb 3, 2025

Exact Bouw - Third party API links down (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 3, 11:11 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 11:11 CET

Investigating - Currently we are experiencing issues with all our third party links. This includes but is not limited to AFAS, Twinfield, Mareon, 12Build and Scab. The data which is usually exchanged through these API links may take longer to be processed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Feb 3, 10:47 CET

No entries created for bank files imported via Exact PSD2 link for Rabobank since January 22th.

Resolved - The issue has been resolved. After the hyperlink 'Retry' has been clicked in the automatic import log, the bank links are working as intended again. Our apologies for the inconvenience.
Feb 3, 09:22 CET

Monitoring - It is possible that your statements via an Exact PSD2 bank link with Rabobank are not being automatically updated since January 22. In the financial dashboard ([Cockpits > Financial Dashboard]) you can see until when the bank transactions have been updated and when they were last retrieved. If there has been a failed import, you can resolve this by clicking on the hyperlink 'The import has failed'. You will then be taken to the Automatic import log (also accessible via [Finance > Bank and cash > Statements > Automatic import log]). On this page you will see the possible reason for a failed import, and you can still import the statements here by clicking on the hyperlink 'Retry'. Our apologies for the inconvenience.
Jan 27, 10:23 CET

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

Exact Online - Scheduled Maintenance on January 31st

Completed - The scheduled maintenance has been completed.
Jan 31, 21:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 CET

Scheduled - You may experience reduced performance on Friday January 31st between 19:00 CET and 21:00 CET due to scheduled maintenance. Our apologies for the inconvenience.
Jan 29, 14:53 CET

Jan 30, 2025

Boekhoud Gemak - Scheduled Maintenance on 30th of January (NL)

Completed - The scheduled maintenance has been completed.
Jan 30, 23:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 CET

Scheduled - Boekhoud Gemak will be undergoing scheduled maintenance on Thursday the 30th of January from 22:00-23:00 CET. During this maintenance window the software will be temporarily unavailable. Apologies for the inconvenience.
Jan 30, 16:10 CET

Audition - Error message when creating an XBRL file (NL)

Resolved - This issue has been resolved. You should no longer get the error message when creating an XBRL in Audition. Our apologies for the inconvenience.
Jan 30, 11:15 CET

Investigating - Currently you may experience an error message in Audition when creating XBRL via file | XBRL | Parameters | create XBRL. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 30, 09:53 CET

Jan 29, 2025

Exact Proquro - Microsoft Graph Error with Mailbox

Resolved - This incident has been resolved.
Jan 29, 15:50 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 16:02 CET

Identified - You may experience an error in Exact ProQuro when accessing the mailbox in combination with Microsoft Graph. We have identified the issue and are working on a solution. Our apologies for the inconvenience.
Jan 17, 12:51 CET

Jan 28, 2025

Exact Bouw - Third party API links down (Global)

Resolved - This issue has been resolved. We won't experience issues with all our third party links anymore. Our apologies for the inconvenience.
Jan 28, 13:25 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 11:45 CET

Exact Globe Payroll - PMT pension calculation incorrect

Resolved - This issue is resolved in the software and all affected customer have received an email with the steps they have to take. Our apologies for the inconvenience caused.
Jan 28, 09:17 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 24, 12:12 CET

Investigating - The PMT pension calculations are currently incorrect. This affects employment conditions groups 1201 until 1209 and 1725. We are working on a solution. Please refrain from calculating payroll runs in the M&T branches until further notice. Our apologies for the inconvenience.
Jan 23, 16:41 CET

Jan 27, 2025

Exact Online Payroll - Sending PMT pension declaration currently not possible

Resolved - This issue has been fixed and the declaration to PMT should be sent and accepted correctly from this afternoon. Should you still get the message that your username and/or password are incorrect, please contact the pension fund. Our apologies for the inconvenience.
Jan 27, 17:07 CET

Investigating - It is currently not possible to send in your PMT pension declarations through the new UPA declaration system. Your pension declaration will be rejected with a message stating that your username and/or password are incorrect. We are working on a solution. Please refrain from sending your PMT pension declaration until further notice. Our apologies for the inconvenience.
Jan 21, 11:02 CET

Jan 26, 2025

No incidents reported.

Jan 25, 2025

Exact Online Payroll/Globe Salaris/HR & SalarisGemak/Salaris Plus - Temporary delay in response message of payroll tax declarations

Completed - The scheduled maintenance has been completed.
Jan 25, 20:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 CET

Scheduled - Necessary maintenance will take place at the Tax Authority this coming weekend (24 & 25 January). During the maintenance, submitted declarations will be parked and no return messages will be sent. Submitted declarations will still be delivered to the Tax Authority after the maintenance.
Jan 23, 09:39 CET

Exact Online Fiscal and Annual Reporting - Scheduled Maintenance on the 25th of January (NL)

Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 CET

Scheduled - Exact Online Fiscal and Annual Reporting will be undergoing scheduled maintenance on Saturday the 25th of January between 04:00–10:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 21, 12:05 CET

Jan 24, 2025

Exact Online Premium - Not possible to export reports via tool icon (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 24, 13:48 CET

Investigating - It is currently not possible to export reports in Exact Online Premium using the Tool Icon in the right top corner of your screen. When trying to export using the tool icon, an error is shown: ‘Something went wrong, please try again’.

It is still possible to export reports via [Company Name > Import Export > CSV Excel > (Subject) > Export]. Please note that not all reports are available in this menu path. We are investigating the issue. Our apologies for the inconvenience.
Jan 24, 13:21 CET