Exact Online Fiscaal - Issues with declarations send to external portal (NL)
Identified - You may experience issues when you send declarations to an external portal from Exact Online Fiscaal. The declarations may not be visible or if a declaration is approved or rejected by a client via an external portal, the status does not get updated in Exact Online Fiscaal. The issue has been identified and we are working on implementing a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 10, 2026 - 14:23 CET
Exact Online - Not able to authorize payment files via Rabobank PSD2 bank link (NL)
Investigating - You may experience that a white screen is shown when you want to authorize a payment file via the Rabobank PSD2 bank link. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 10, 2026 - 13:50 CET
Exact Online - Not able to upload files via other apps in the Exact Online app (NL)
Investigating - If you are using an iPhone, it might not be possible to upload files to Exact Online directly from another app. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 10, 2026 - 10:33 CET
Exact Online - SODA files are not being imported (BE)
Identified - The issue has been identified and we are working on implementing a fix.
Nov 10, 2026 - 08:27 CET
Investigating - You may experience that your received SODA files are not imported automatically and cannot be imported manually in your company. We are investigating the issue and will update this page as soon as more information becomes available. As a workaround you can perform a consistency check through [Company Name > Master Data > Data Management > Consistency Check > General] to link the SODA messages to the company so that you can import the SODA files through [Financial > Entries & G/L Accounts > SODA > Import]. Our apologies for the inconvenience.
Nov 06, 2026 - 12:01 CET
Exact Online - Scansys integration with Exact Online may be unavailable (NL/BE)
Identified - The integration between Scansys and Exact Online may currently not be working. Together with Scansys, we are working on a solution. Once more information becomes available we will update this page. Our apologies for the inconvenience.
Nov 06, 2026 - 17:54 CET
Exact Reeleezee – Transactions not Imported via ING BoekhoudKoppeling (NL)
Investigating - It is possible that bank transactions via ING BoekhoudKoppeling (non-PSD2) have not been imported into Exact Reeleezee. You can resolve the issue by renewing the consent of your bank link. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Nov 03, 2026 - 11:48 CET
Exact Online Degraded Performance
Exact Online Premium Operational
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Weclapp Operational
Exact API Degraded Performance
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online - Maintenance on the 11th of November (Global) Nov 11, 2026 04:00-06:00 CET

Exact Online will be undergoing maintenance on Wednesday the 11th of November between 04:00 and 06:00 CET. During this maintenance window, our systems will be limited available. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Nov 10, 2026 - 09:02 CET

Exact Online Fiscaal & Jaarrekening - Scheduled Maintenance on the 14th of November (NL) Nov 14, 2026 19:00-22:00 CET

Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 14th of November between 19:00 and 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Nov 09, 2026 - 10:40 CET

Exact Officient - Maintenance on the 16th of November (NL & BE) Nov 16, 2026 05:00-08:00 CET

Exact Officient will undergo scheduled maintenance on Monday, 16 November from 05:00-08:00 CET. During this maintenance window, the system will be unavailable. This maintenance will impact customers in both Belgium and the Netherlands. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted on Nov 10, 2026 - 12:23 CET

Nov 10, 2026

Exact Online Jaarrekening – Not possible to upload an attachment in a “Werkprogramma” (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 10, 10:41 CET
Investigating - You may receive error message “De volgende foutmeldingen zijn opgetreden: Interne serverfout..." when uploading an attachment in “werkprogramma”. When saving attachments, the screen keeps spinning or you receive the error message. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 9, 10:33 CET
Exact Online Fiscaal - Issues with declarations send to external portal (NL)
Resolved - This issue has been resolved. Declarations sent to an external portal from Exact Online are visible again and the status of declarations approved or rejected by a client via an external are updated in Exact Online Fiscaal. Our apologies for the inconvenience.
Nov 10, 10:17 CET
Identified - The issue has been identified and we are working on implementing a fix.
Nov 9, 14:22 CET
Investigating - You may experience issues when you send declarations to an external portal from Exact Online Fiscaal. The declarations may not be visible or if a declaration is approved or rejected by a client via an external portal, the status does not get updated in Exact Online Fiscaal. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 9, 09:55 CET
Exact Online and Exact Reeleezee – No statements imported via Exact PSD2 bank link for ING since October 15th (NL)
Resolved - This issue has been resolved. New and missing the transactions will be imported again via the Exact PSD2 bank link for ING. Our apologies for the inconvenience.
Nov 10, 10:15 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 09:55 CET
Update - We are in close contact with ING and are actively working towards a resolution. Renewing the consent of your bank link is the quickest way to resolve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately. Once more information becomes available we will update this page.
Nov 3, 11:14 CET
Update - We have identified that Exact Reeleezee customers can also be affected by this issue. The issue can be resolved by renewing the consent for the bank link.
Oct 27, 11:41 CET
Identified - The issue has been identified and we are working on a fix. In the meantime renewing the bank link consent will solve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately.
Oct 20, 11:38 CEST
Investigating - You may experience that no bank statements have been imported via the Exact PSD2 bank link for ING since October 15th. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 19, 10:22 CEST

Nov 9, 2026

Exact Online Developer - Not able to access developer license or register apps in the App Store (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 9, 10:40 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 11:46 CET
Identified - You may experience that you do not have access to your developers license or that you can not register apps in the Exact Online App Store. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 28, 15:44 CET
Exact Online - HTTP 503 during token request and token renewal (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 9, 08:40 CET
Investigating - You may experience that token requests to the Exact Online API intermittently return an HTTP 503 error without a response body. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Nov 5, 11:13 CET
Exact Online - ING 1.0 bank links do not retrieve statements (NL)
Resolved - This issue has been resolved and all missing statements have been imported. Our apologies for the inconvenience.
Nov 9, 08:25 CET
Investigating - You may experience that no statements are imported for the ING 1.0 bank link. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Nov 6, 11:23 CET

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Exact Online Fiscaal & Jaarrekening - Scheduled Maintenance on the 7th of November (NL)
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:00 CET
Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 7th of November between 19:00 and 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Nov 5, 13:44 CET

Nov 6, 2026

Exact Online - Multiple processes are not completed (UK)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 6, 14:38 CET
Investigating - You may experience that multiple processes will not complete in Exact Online. This includes but is not limited to processing tax returns, bank imports and stock counts. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
Nov 6, 10:21 CET
Exact Online Fiscaal & Jaarrekening - Error 404 when creating an e-mail template or opening an existing e-mail template (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 6, 10:42 CET
Identified - The issue has been identified and we are working on implementing a fix.
Nov 5, 08:50 CET
Investigating - You may receive the following error message: "404: "De pagina is niet gevonden - Excuses, de opgevraagde pagina is niet gevonden." when trying to create an e-mail template or open an existing e-mail template. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 15:47 CET
Exact Online - Oops errors when working in Exact Online (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 6, 09:31 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 22:12 CET
Identified - The issue has been identified. We are working on a fix.
Nov 5, 16:17 CET
Investigating - You may experience Oops error messages or failed bank statement imports while working in Exact Online. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 5, 14:22 CET
Exact Online - Not able to authorize payment files via Rabobank PSD2 bank link (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 6, 08:18 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 16:18 CET
Investigating - You may experience that a white screen is shown when you want to authorize a payment file via the Rabobank PSD2 bank link. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 12:20 CET

Nov 5, 2026

Exact Officient - Not able to load data from Exact Officient in the partner portal (NL/BE)
Resolved - This issue has been resolved and data from Exact Officient can again be loaded to the partner portal. Our apologies for the inconvenience.
Nov 5, 09:45 CET
Investigating - You may get an error message stating 'Error decoding JSON response: Syntax error' when loading data from Exact Officient in the partner portal. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 15:32 CET

Nov 4, 2026

Exact Online Jaarrekening - Error message when creating and opening an annual report (NL)
Resolved - This issue has been resolved and annual reports can be created and opened again. Our apologies for the inconvenience.
Nov 4, 15:04 CET
Identified - The issue has been identified and we are working on implementing a fix.
Nov 4, 13:46 CET
Investigating - You may receive an error message "Er is helaas iets niet goed gegaan. Indien de fout zich blijft voordoen, neemt u dan contact met ons op via de servicedesk" when creating an annual report. Despite the error message, the annual report is still created.

Additionally, in some cases, you also receive an error message when opening the annual report: “500 Fout op de server. Er is helaas iets niet goed gegaan. Indien de fout zich blijft voordoen, neemt u dan contact met ons op via de servicedesk”.

We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 09:54 CET
Exact Gripp - Google Drive integration does not work (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Nov 4, 15:04 CET
Investigating - You may experience that the Google Drive integration is not working because you get the following error message: ("error":"unauthorized_client:error_description":"Unauthorized"). Please refrain from resetting your old Google Drive integration and activating it again. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 09:44 CET
Exact Online - Temporarily unavailable (Global)
Resolved - This issue has been resolved. The unplanned maintenance has been completed and the performance issues have been fixed. Our apologies for the inconvenience.
Nov 4, 13:16 CET
Monitoring - The unplanned maintenance has been completed and the performance issues have been fixed. We are monitoring the results.
Nov 4, 10:03 CET
Update - Exact Online is temporarily unavailable due to unplanned maintenance. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 09:16 CET
Investigating - You may experience performance issues when choosing a user when you log in to Exact Online or when switching to a different user. This issue affects both the regular and Premium packages of Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 4, 08:47 CET
Exact Gripp - Purchase invoice PDF file missing (NL)
Resolved - The issue has been resolved. The PDF is shown as intended again. Our apologies for the inconvenience.
Nov 4, 10:12 CET
Investigating - You may experience that purchase invoices sent to Exact Gripp are registered as Unknown and that the PDF file is missing. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 3, 15:51 CET

Nov 3, 2026

Exact Online Jaarrekening – Error message when submitting an annual report (NL)
Resolved - This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green. Our apologies for the inconvenience.
Nov 3, 16:35 CET
Identified - You may receive the error message “De KvK heeft deze aangifte afgekeurd. We hebben onderstaande melding ontvangen: Onbekende fout” when submitting an annual report to the Chamber of Commerce. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Oct 27, 12:18 CET
All products - Not able to convert from an Exact Product to Exact Online (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 3, 11:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 15:55 CET
Investigating - It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Nov 2, 11:41 CET

Nov 2, 2026

Exact Synergy - Word pop-up blocked in 64-bit (Global)
Resolved - This issue is resolved in the new service pack of Synergy, release 506SP15 and release 507SP6.
Nov 2, 13:13 CET
Update - We are continuing to work on this issue and expect to have a fix for this included in the next service pack. The next service pack is planned for release on the 2nd of November 2026.
Oct 23, 08:18 CEST
Update - We are continuing to work on a fix for this issue.
Oct 9, 08:49 CEST
Update - We are continuing to work on a fix for this issue.
Sep 25, 08:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 11:16 CEST
Investigating - You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Sep 4, 15:13 CEST
Exact SRXP - Slow performance.
Resolved - This incident is resolved.
Nov 2, 10:27 CET
Investigating - You may experience a decreased performance when working in Exact SRXP. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Nov 2, 09:36 CET
Exact Proquro - Scheduled Maintenance on November 2nd (NL)
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 03:00 CET
Scheduled - Exact Proquro will be undergoing scheduled maintenance on Monday November 2nd from 03:00 CET till 06:00 CET to update the database. During this maintenance window, our systems will be unavailable. Services will restore automatically. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 28, 08:13 CET

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Exact Gripp - Google drive integration is not working (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Oct 28, 16:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 15:47 CET
Investigating - You may experience that the Google drive integration is not working. You could see the following error messages: "'Gripp kan de hoofdmap niet vinden. Maak een backup van je bestanden en neem contact op met support." and "De mappen worden op de achtergrond aangemaakt. Heb nog even geduld." Please refrain from resetting your old Google drive integration and activating it again.

We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 27, 12:26 CET

Oct 27, 2026

Exact Gripp - Unable to process banktransactions (NL/BE)
Resolved - This incident has been resolved.
Oct 27, 08:37 CET
Update - A fix has been implemented and you can process banktransaction again in Exact Gripp. Our apologies for the inconvenience.
Oct 26, 16:45 CET
Investigating - You may experience that you can't process banktransactions in Exact Gripp. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 26, 15:02 CET
Exact Winbooks View - Scheduled Maintenance on the 26th till 27th of October (NL)
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 18:00 CET
Scheduled - Exact Winbooks View will be undergoing scheduled maintenance on Monday the 26th of October 18:00 CET till Tuesday the 27th of October 06:00 CET to update the database used to ensure compliance with the latest security standards. During this maintenance window, our systems will be unavailable. Services will restore automatically. We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 15, 09:42 CEST
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