Exact Status Page
Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)
Identified - Starting August 28, Microsoft will no longer support SMS-based authentication. Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.
Aug 25, 2026 - 08:27 CEST
Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL)
Identified - You may encounter that the IACK (Inkomensafhankelijke combinatiekorting) is allocated to the incorrect partner in an 2025 IB (C) return. This occurs if the combination of the following conditions are met:

- For both partners the question "Is er sprake van een kwalificerende buitenlandse belastingplicht?" is answered with "Nee".
- For both partners the question "Woonde uw cliënt in 2025 in België en had uw cliënt Nederlands inkomen? Of woonde uw cliënt in Suriname of op Aruba?" is answered with "Ja".
- Partner A only has a higher Arbeidsinkomen than partner B because of foreign income.

In this scenario the IACK is allocated to partner A instead of partner B.

We have identified the issue and are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 28, 2026 - 11:41 CEST
Exact Online - Deduplication not finding double accounts (NL/BE)
Update - The issue has been identified and we are working on a fix.
Aug 27, 2026 - 10:56 CEST
Identified - You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 18, 2026 - 14:43 CEST
Exact Globe+ - Excel Add-In returns error when started on Office build 2608.
Update - A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. To apply the fix, update to 1 of these versions after the mentioned date. We continue to work on a resolution for Exact Globe Next.
Aug 27, 2026 - 10:37 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 2026 - 15:25 CEST
Investigating - When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 21, 2026 - 08:23 CEST
Exact Online - New SSO users can't be created (Global)
Investigating - When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 26, 2026 - 16:40 CEST
Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)
Investigating - You may experience that the percentage for the 'Premie AOW' is set incorrectly to 6.444 (thousand). This occurs at least for returns of type IB (P), IB (W) and IB (C) for the years 2025 and 2024. This specific scenario seems to occur when you have answered the question 'Was uw cliënt in 2024 in Nederland verzekerd voor de AOW en de Anw?' with 'Ja' in the 'Bijzondere situaties' and answered 'Was uw cliënt in 2024 in Nederland verzekerd voor de Wlz en de Zorgverzekeringswet?' with 'Nee'.

We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 25, 2026 - 16:16 CEST
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Update - We are continuing to work on a fix.
Aug 13, 2026 - 16:47 CEST
Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
Jul 31, 2026 - 15:22 CEST
Update - We are continuing to work on a fix.
Jul 10, 2026 - 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Operational
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Weclapp Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 29, 2026

No incidents reported today.

Aug 28, 2026

Unresolved incidents: Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL), Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global).

Aug 27, 2026

Unresolved incidents: Exact Globe+ - Excel Add-In returns error when started on Office build 2608., Exact Online - Deduplication not finding double accounts (NL/BE).

Aug 26, 2026
Exact Horeko - Email notifications not working after request (NL/BE)
Resolved - The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.
Aug 26, 16:56 CEST
Update - We are continuing to work on a fix.
Aug 13, 16:48 CEST
Update - We are continuing to work on a fix.
Jul 31, 14:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 15:26 CEST
Investigating - When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 14, 15:45 CEST
Exact Cloud Service - Scheduled maintenance on 25 August (Global)
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 CEST
Update - The maintenance has been rescheduled to Tuesday August 25th.
Aug 19, 16:41 CEST
Scheduled - Exact Cloud Service will be undergoing scheduled maintenance on Thursday the 20th of August between 18:00 and 24:00 CET to update Globe and Synergy for customers with a shared service contract. During this maintenance window, our systems will be unavailable. Services will restore automatically. Automated scripts executed during the maintenance may temporarily fail, but will be restored in the next scheduled task after the maintenance. Our apologies for any inconvenience this may cause.
Aug 18, 08:17 CEST
Aug 25, 2026
Exact Multivers - Password result mails are not received (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Aug 25, 13:52 CEST
Investigating - When resetting your password the reset mails are not being received. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 25, 10:39 CEST
Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)
Resolved - The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.
Aug 25, 08:25 CEST
Identified - When you have registered for an E-invoice subscription, it still shows as inactive in your company settings page. To verify if your registration was successful, you can click to register again and it will then show if your registration is active. The issue has been identified. We are working on a solution. Our apologies for the inconvenience.
Aug 24, 15:21 CEST
Aug 24, 2026
Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated
Resolved - The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.
Aug 24, 11:46 CEST
Investigating - We are currently experiencing issues with invoices which you import to Exact Multivers and Exact Boekhoud Gemak trough an API connection, as these invoices are not updated to status Approved. We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
Aug 21, 10:54 CEST
Exact Online - Unable to select option Receive in e-invoice subscription (FR)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 24, 10:01 CEST
Monitoring - A fix has been implemented. We will monitor the current state.
Aug 24, 08:51 CEST
Identified - The issue has been identified. We are working on a solution.
Aug 20, 12:03 CEST
Investigating - When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 20, 10:21 CEST
Exact Globe+ - license migration wizard returns message "License update failed" (Global)
Resolved - This incident has been resolved.
Aug 24, 09:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 11:01 CEST
Update - We are continuing to investigate this issue. Our apologies for the inconvenience.
Aug 19, 11:22 CEST
Investigating - The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 12, 15:22 CEST
Aug 23, 2026

No incidents reported.

Aug 22, 2026
Exact Online - Scheduled maintenance on 22 August (US)
Completed - The scheduled maintenance has been completed.
Aug 22, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 08:00 CEST
Scheduled - Exact Online US will be undergoing scheduled maintenance on Saturday the 22th of August between 01:00 and 03:00 PDT (08:00-10:00 CEST). During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding
Aug 14, 14:26 CEST
Aug 21, 2026
Aug 20, 2026
Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 20, 15:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 15:43 CEST
Investigating - It is currently not possible to send data from Exact Bouw to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 20, 12:41 CEST
Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.
Resolved - This incident has been resolved.
Aug 20, 11:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 11:23 CEST
Investigating - When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 17, 11:08 CEST
Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)
Resolved - This issue has been resolved and you can set the client relationship to "Tot op heden" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to "Tot op heden". Our apologies for the inconvenience.
Aug 20, 10:26 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 14:31 CEST
Investigating - You may experience that a reactivation of a client relationship has not been saved. If you remove the end date and check the box “tot op heden" on the clientcard, this will not be saved and the end date will remain visible. Adjusting the end date will still be saved.
Therefore it is currently not possible to make the client visible in the client overview when filtering “clientrelatie aanzwezig”. Even if you set the end date of the client to the future, this client will not appear in this overview.

We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 17, 16:00 CEST
Exact Online Premium - Degraded performance (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Aug 20, 10:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 09:02 CEST
Identified - The issue has been identified. We are working on a fix.
Aug 18, 15:43 CEST
Update - We are still investigating this issue.
Aug 18, 15:02 CEST
Investigating - You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 18, 12:55 CEST
Aug 19, 2026
Exact Online Premium - Unplanned maintenance (Global)
Completed - The scheduled maintenance has been completed.
Aug 19, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 16:00 CEST
Scheduled - Unplanned maintenance will take place for Exact Online Premium on Wednesday 19 August between 16:00 CEST and 17:00 CEST. We expect limited impact on the availability or functionality of the service during this maintenance window. Our apologies for the inconvenience.
Aug 19, 12:03 CEST
Aug 18, 2026
Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)
Resolved - This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' > 'Archiveren' on the project page. Our apologies for the inconvenience.
Aug 18, 09:12 CEST
Monitoring - We have implemented a fix and are monitoring the results.
Aug 13, 16:47 CEST
Identified - The issue has been identified, and a fix is being implemented.
Aug 7, 13:18 CEST
Investigating - You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Aug 5, 16:50 CEST
Aug 17, 2026
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

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