Investigating - It is possible that the invoices you've send to the digital mailbox are not processed yet. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 04, 2024 - 11:52 CET
Investigating - Bank statements from PSD2 bank links are are not delivered yet. Currently all affected bank links are:

- Rabobank PSD2
- Rabobank BoekhoudKoppeling
We will update this status page as soon as more information becomes available. Apologies for the inconvenience.

Mar 04, 2024 - 09:22 CET
Monitoring - You can see which declarations are still being sent via [employees > payroll > payroll process] in the 'tax declaration status' column. When you open the declaration and then choose the 'status' tab, you won't see any [Response van de Belastingdienst] messages. If the status 'sending: pending' takes longer than one hour, reject this declaration, delete it and create it again. If your return is still on 'sending: pending' again one hour after sending, please contact our support department. Our apologies for the inconvenience.
Feb 29, 2024 - 11:49 CET
Investigating - It is possible that your payroll tax declaration is currently not send to the tax authority. In this case it seems to be hanging on status 'sending'. When opening the tax declaration and then choose the tab 'status', no [Response van de Belastingdienst]-messages are shown. We are investigating this issue. Our apologies for the inconvenience.
Feb 27, 2024 - 16:21 CET
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
HR/Officiënt Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
HR/Officiënt Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Operational
Boekhoud Gemak Operational
Communicatie Gemak Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Operational
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Exact Winbooks Operational
Exact Venice Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 4, 2024
Resolved - This incident has been resolved. Our apologies for the inconvenience.
Mar 4, 09:39 CET
Monitoring - A fix had been implemented. You won't get an OOPS error anymore when opening the screen 'VAT return.' We keep monitoring the results.
Mar 4, 09:12 CET
Investigating - You will get an OOPS error when opening the screen 'VAT return.' We are working hard to solve this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 4, 08:51 CET
Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - This incident has been resolved.
Feb 29, 14:44 CET
Update - All servers are now operational. We continue to monitor for potential follow up issues. In case you have an issue logging in, please contact our support team.
Feb 29, 10:51 CET
Update - We have found that some servers are not reachable yet. We are working on a fix.
Feb 29, 09:21 CET
Update - We are continuing to monitor for any further issues.
Feb 29, 08:35 CET
Monitoring - All servers have been updated and we are monitoring for potential follow up issues
Feb 29, 08:31 CET
Update - Currently 95% of the involved servers have been updated and live again. The remaining servers still require substantial additional work, for which we expect a plan tomorrow morning
Feb 28, 19:58 CET
Update - Currently 90% of the involved servers have been updated and live again. The remaining servers require substantial additional work, for which an exact planning cannot yet be provided.
Feb 28, 18:22 CET
Update - We are deploying the available fix. When successfully updated, the individual environments will be released immediately.
Feb 28, 12:21 CET
Update - An available patch is being deployed on test environments in the next two hours, when successful the production environments will be patched. the next update will be shared around 12:00 CET
Feb 28, 10:05 CET
Update - We are continuing to work on a fix for this issue.
Feb 28, 09:34 CET
Update - We are working on implementing a patch. The full timeline required for the implementation will be shared within one hour. Our apologies for the inconvenience.
Feb 28, 09:01 CET
Identified - A vulnerability has been discovered within Financials. The issue has been identified and a fix is being worked on. We will have a better view on a further timeline in approximately 2 hours time. Our apologies for the inconvenience.
Feb 28, 07:09 CET
Investigating - At this moment Exact Financials services are not available. We are working on a solution.
Our apologies for the inconvenience.

Feb 27, 23:15 CET
Completed - The scheduled maintenance has been completed.
Feb 29, 12:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 12:30 CET
Scheduled - Due to a major error on one of our fileservers we will move this to another blade. This will cause a brief hiccup in existing sessions. You may need to log in again in your session.
Feb 29, 12:28 CET
Resolved - The issue has been resolved. All data synchronization between Exact Bouw and Exact Online is available again. Our apologies for the inconvenience.
Feb 29, 10:50 CET
Investigating - It is currently not possible to send data from Exact Bouw to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 29, 08:41 CET
Feb 28, 2024
Feb 27, 2024
Resolved - The issue has been resolved. It is possible again to log into Exact Online Bouw. Our apologies for the inconvenience.
Feb 27, 15:06 CET
Investigating - Exact Online Bouw is currently not available. When visiting login.bouw7.nl you receive the message "An exception occurred in the driver"

We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

Feb 27, 12:31 CET
Feb 26, 2024
Resolved - The issue has been resolved. It is possible again to log into HR & Salaris Gemak. Our apologies for the inconvenience.
Feb 26, 11:47 CET
Investigating - It is currently not possible to log into HR & Salaris Gemak. When clicking the button in the login screen the page starts loading, but an error message shows stating "Fout. Uw aanvraag kan niet worden voltooid". We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Feb 26, 08:56 CET
Resolved - The issue has been resolved. It is possible again to log into the ECS hosted desktop through a browser. Our apologies for the inconvenience.
Feb 26, 11:45 CET
Update - Our supplier is continuing to work on a fix for this issue.
Feb 26, 10:52 CET
Identified - The issue has been identified. We are working with our supplier for a fix. A workaround to obtain access is to use the Citrix workspace app.
Feb 26, 09:14 CET
Investigating - It is currently not possible to log into the ECS hosted desktop for some customers. When clicking the button in the login screen the page starts loading, but an error message shows stating "Fout. Uw aanvraag kan niet worden voltooid". We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Feb 26, 08:53 CET
Resolved - The issue has been resolved. It is possible again to log into Multivers Online. Our apologies for the inconvenience.
Feb 26, 11:41 CET
Update - We are continuing to investigate this issue.
Feb 26, 09:34 CET
Update - We are continuing to investigate this issue.
Feb 26, 08:53 CET
Investigating - It is currently not possible to log into Multivers Online. When clicking the button in the login screen the page starts loading, but an error message shows stating "Fout. Uw aanvraag kan niet worden voltooid". We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Feb 26, 08:48 CET
Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 CET
Scheduled - You may experience reduced performance on February 24th between 19:00 CEST and 23:59 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Feb 20, 15:47 CET
Feb 24, 2024
Resolved - All missing bank files have since been delivered. Our apologies for the inconvenience.
Feb 24, 14:58 CET
Monitoring - A fix has been implemented to make sure that all missing transactions will be delivered on Saturday 24-02-2024 in the morning. We will continue to monitor the situation.
Feb 23, 17:49 CET
Identified - Update: investigation showed that only Rabobank PSD2 links in which multiple bank accounts are linked within one consent group are affected. We are working with Rabobank to retrieve all missing transactions as soon as possible. Please refrain from manually importing statements as this might affect the chronological order of your entry numbers.
Feb 23, 11:22 CET
Investigating - It is possible that the Rabobank statements are not delivered yet. This affects the RaboBoekhoudkoppeling as well as the Rabobank PSD2 bank link. Please abstain from manually importing the statements. We are currently investigating this issue. Our apologies for the inconvenience.
Feb 23, 09:34 CET
Feb 23, 2024
Completed - The scheduled maintenance is completed successfully, well ahead of schedule.
Feb 23, 23:22 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:00 CET
Scheduled - During this time schedule we will perform maintenance on servers which caused incidents last month. The impacted customers have received information.
Feb 15, 12:25 CET
Resolved - This issue has been resolved. The returns of 2022 can be sent to the tax authorities. Our apologies for the inconvenience.
Feb 23, 16:44 CET
Investigating - You will get the error message 8100 when sending the VAT declarations, ICP declarations, and additional returns of 2022. At this moment there is no workaround available. We are investigating the issue.
As soon as there is more information available, we will update this statuspage. Our apologies for the inconvenience.

Feb 22, 17:05 CET
Resolved - The issues with logging into Boekhoud Gemak and Multivers Online have been resolved. When accessing your administrations no error message should show. If problems still occur in Boekhoud Gemak, please make sure that your browser is up-to-date. In other cases please don't hesitate to contact Support. Our apologies for the inconvenience.
Feb 23, 14:49 CET
Investigating - There are currently issues with logging into BoekhoudGemak and Multivers Online. In Multivers Online you will see the error message "error 9268" and in BoekhoudGemak, you will see error message "Exception has been thrown by the target of an invocation". We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
Feb 23, 08:56 CET
Feb 22, 2024
Resolved - The issues with logging into Boekhoud Gemak and Multivers Online have been resolved. When accessing your administrations no error message should show. If problems still occur in Boekhoud Gemak, please make sure that your browser is up-to-date. In other cases please don't hesitate to contact Support. Our apologies for the inconvenience.
Feb 22, 11:18 CET
Investigating - There are currently issues with logging into BoekhoudGemak and Multivers Online. In Multivers Online, the error message you will see error 9268 and in BoekhoudGemak, you will see error message "Exception has been thrown by the target of an invocation". We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
Feb 22, 09:05 CET
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Feb 20, 12:58 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 08:13 CET
Investigating - You may experience an OOPS error when performing multiple actions in Exact Online. These actions may include but are not limited to:
- Creating a Sales order
- Creating a Sales Invoice
- Creating a bank entry
- Editing an item

We are currently investigating this issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.

Feb 20, 07:29 CET
Resolved - The issue has been resolved, as all Verzamelloonstaten can be archived without issue again. Our apologies for the inconvenience.
Feb 20, 09:14 CET
Update - The issue has been resolved, as all Verzamelloonstaten can be archived without issue again. Our apologies for the inconvenience.
Feb 20, 09:14 CET
Investigating - When you try to archive the Verzamelloonstaat, you might get an error message. We are investigating this issue. As soon as there is more information available we will update this status page. Our apologies for the inconvenience.
Feb 19, 14:25 CET
Feb 19, 2024
Resolved - This issue has been resolved. All codabox files are delivered. Manually starting the import can be done. Our apologies for the inconvenience.
Feb 19, 15:21 CET
Identified - This issue has been identified. Codabox is currently sending the missing files. Duplicate entries will not be created. Manually starting the import can be done, but please refrain from deleting files.
Feb 19, 10:30 CET
Investigating - It is possible you didn't receive CODABOX files. We are investigating this issue. Please refrain from manual actions. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
Feb 19, 09:17 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 19, 14:27 CET
Investigating - Currently the self-service portal and the integration with your payroll provider are not working. We are investigating this issue. Our apologies for the inconvenience.
Feb 15, 12:05 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 19, 11:17 CET
Update - We are currently facing the following issues:
Issue 1:
If you archive salary statements at the employee level (not employer) AND use certain blocks in the variable specification, archiving fails.

Issue 2:
If you print the payslips for 1 employee, then archiving and/or emailing does not work. You get an error. If you select more than 1 employee, it works.

Issue 3:
The migrated salary specification wizard (active since last night) does not use the user settings of the old wizard. So customers have to re-select the correct document and layout etc.

Feb 16, 15:49 CET
Investigating - You will get error messages when archiving and saving paychecks. This is caused by the new screens. At this moment there is no workaround available. We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
Feb 16, 15:48 CET