Exact System Status

Exact Online - Unsuccessive invoice numbers created (Global)

Monitoring - A fix has been implemented to prevent the issue from happening again. We are monitoring the results and will address already faulty numbering in a later update.
Oct 09, 2024 - 11:15 CEST

Update - We are continuing to investigate this issue.
Oct 08, 2024 - 14:11 CEST

Investigating - You may experience that sales invoices created from an API do not use the next-available invoice number, skipping the desired numbers instead . This can lead to a mismatch in your invoice numbers between your API product and Exact Online. Please refrain from creating sales invoices through an API while we investigate the issue. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 07, 2024 - 14:43 CEST

Exact Globe - Error message when registering for Electronic invoicing (PEPPOL) (NL/BE)

Update - We are continuing to investigate this issue.
Oct 08, 2024 - 14:13 CEST

Investigating - We are currently investigating this issue.
Oct 04, 2024 - 15:04 CEST

Update - We are continuing to work on a fix for this issue. Our apologies for the inconvenience.
Oct 03, 2024 - 13:33 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 24, 2024 - 10:04 CEST

Update - We are continuing to investigate this issue.
Sep 23, 2024 - 13:09 CEST

Update - We are continuing to investigate this issue.
Sep 17, 2024 - 08:37 CEST

Investigating - When you try to register for Electronic Invoicing (Peppol) from Exact Globe, you will receive the following error message: 'status 500 code 0 message: invalid division.'

We are investigating the cause of this issue. Our apologies for the inconvenience.
Sep 12, 2024 - 10:12 CEST

Exact Online - PFZW Pension is calculated with WAZO benefits (NL)

Investigating - When calculating payroll slips that include WAZO benefits in collective labor agreements linked to PFZW, a pension deduction is applied. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Oct 03, 2024 - 11:27 CEST

Exact Online - Non-OSS transactions in OSS Report (NL/BE)

Identified - Non-OSS transactions are currently being displayed in the OSS report. We have identified the issue, and are working on a solution. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 27, 2024 - 11:11 CEST

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Degraded Performance

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 9, 2024

Exact Online - Employees menu not available (NL)

Resolved - This issue has been fixed and the menu options are back where they used to be. Our apologies for the inconvenience.
Oct 9, 08:32 CEST

Identified - The issue has been identified, and a fix is being developed.
Oct 7, 10:11 CEST

Investigating - You may experience that the [Employees] tab in your Exact Online menu is missing. We are currently investigating this issue.

Please note that users in a Manufacturing license can still access their employee data by navigating to [Master data - Employees - Overview]

We will post regular updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 09:20 CEST

Oct 8, 2024

Unresolved incident: Exact Globe - Error message when registering for Electronic invoicing (PEPPOL) (NL/BE).

Oct 7, 2024

Exact Online - Automatic approval for purchase entries (UK/DE)

Resolved - The incident has been resolved.
Oct 7, 16:33 CEST

Monitoring - The issue has been resolved for entries which were created from Monday September 30th onwards. Invoice approval works as intended again. Please be aware that entries which were created between September 16th and September 29th can still be shown in the ‘select payment’ screen without passing the approval steps. Please review them before processing the payment(s). Our apologies for the inconvenience.
Oct 2, 15:56 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 15:45 CEST

Investigating - You may experience that purchase entries do not need to be approved, and can be paid immediately after entry. Affected entries state that "Invoices which are not paid electronically are exempt from approval" in the Invoice status tab. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Sep 25, 16:54 CEST

Boekhoud Gemak/Multivers - Logging in not possible (NL)

Resolved - This incident has been resolved.
Oct 7, 14:46 CEST

Investigating - You may experience an issue when logging in to Boekhoud Gemak or Multivers Online. An error will be displayed saying "Licentie is verlopen" or "Toegangsfout voor gebruiker." We are currently investigating the issue. Please note that you may be able to log in when using another browser session. We will post updates on this page as soon as more information becomes available. Our apologies for the inconvenience.
Oct 7, 08:55 CEST

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Exact Boekhoud Gemak - Entry error for user (NL)

Resolved - The issue has been identified and a fix has been implemented. You are again able to log in to Exact Boekhoud Gemak without errors. Apologies for the inconvenience.
Oct 5, 21:13 CEST

Investigating - When logging in to Multivers Online/Boekhoud Gemak you may experience an error after logging in. We are investigating the issue. When there are updates we will notify you through this page. Apologies for the inconvenience.
Oct 5, 20:24 CEST

Oct 4, 2024

Oct 3, 2024

Exact Cloud Services - Maintenance on Cloud platform - October 3rd between 18:00 and 22:00

Completed - The scheduled maintenance has been completed.
Oct 3, 22:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 18:00 CEST

Scheduled - We will be undergoing maintenance between 18:00 -22:00 CET on 03-10-2024 on our Cloud Platform. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 503 and Exact Synergy 502/503.
During the maintenance session, you will not be able to use Exact Globe, Exact Globe+ and Exact Synergy
Our apologies for the inconvenience.
Oct 2, 15:59 CEST

Oct 2, 2024

HR & Salarisgemak - No option to archive documents in the document archive (NL)

Resolved - This incident has been resolved.
Oct 2, 08:17 CEST

Monitoring - A fix has been implemented. It is possible to archive documents again and access these documents including payroll slips. We are monitoring the results.
Sep 30, 08:23 CEST

Update - We are continuing to investigate this issue.
Sep 29, 09:47 CEST

Update - As a result of the issue, e-mail functionality has been disabled until further notice.
Sep 27, 11:46 CEST

Investigating - We are experiencing issues archiving documents. This will also impact the payroll slips. You will see an error message if you still want to archive. We are investigating the issue. Our apologies for the inconvenience.
Sep 27, 09:44 CEST

Oct 1, 2024

HR & Salaris Gemak - Starting automatic processing manually (NL)

Resolved - This incident has been resolved.
Oct 1, 08:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 18:09 CEST

Investigating - We are experiencing issues with the automatic processing. It is not possible to start or restart a process from automatic processing. We are investigating the issue. Our apologies for the inconvenience.
Sep 30, 14:58 CEST

Sep 30, 2024

Exact Online - No data in entry proposal from scanning service (ES/DE)

Resolved - The issue has been resolved. When you upload a PDF file to the scanning service, the data will be shown as intended again. The entry proposals for previous scans are visible again and can be processed or rejected. Our apologies for the inconvenience.
Sep 30, 09:54 CEST

Investigating - Currently when you upload a PDF file to the scanning service the PDF-file will be processed, but no data will be shown in the entry proposal. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Sep 27, 17:29 CEST

Sep 29, 2024

Exact SRXP - ICS Mastercard credit cards transaction data not delivered

Resolved - This incident has been resolved.
Sep 29, 09:47 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 10:14 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 08:49 CEST

Investigating - You may experience that the transaction data from your ICS Mastercard credit cards has not been delivered to SRXP or has been partially delivered. We are investigating the cause of the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Sep 26, 16:47 CEST

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Sep 26, 2024

Sep 25, 2024