Status
All products - Issues in sending all returns to tax authorities (NL)
Monitoring - Due to an issue at Digipoort all tax returns were rejected by Digipoort between January 31st 09:30 and February 2nd 15:30. Please check your sent returns and resubmit your rejected returns between those dates. For more information check: https://www.logius.nl/storing-en-onderhoud
Feb 03, 2026 - 12:38 CET
Update - This issue affects all returns due to an issue at Digipoort. For more details regarding this issue please check the status page of Digipoort on:

https://www.logius.nl/storing-en-onderhoud
Feb 02, 2026 - 14:29 CET
Update - This issue affects more products than initially reported. We will update this message as soon as additional information becomes available.
Feb 02, 2026 - 08:40 CET
Identified - You may still receive errors when sending returns to the tax authorities. We are in contact with the tax authorities to discuss this issue. Our apologies for the inconvenience.
Feb 01, 2026 - 12:34 CET
Monitoring - The tax authorities report that their services are available again. Therefore they are able to receive VAT, ICP and supplementary returns. If you still have to send one of these returns to the tax authorities then you can resend them from Exact Online or you can manually upload the returns in the portal of the tax authorities.
Feb 01, 2026 - 08:48 CET
Identified - Currently the tax authorities are experiencing an issue in receiving VAT, ICP and supplementary returns. In case you urgently have to send one of these returns we advise to do this manually on the portal of the tax authorities. Our apologies for the inconvenience.
Jan 31, 2026 - 18:33 CET
Exact Online - Error message 'RC01 - Foutieve Landencode of BIC' when processing direct debit payments for ABN AMRO (NL)
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 03, 2026 - 15:30 CET
Investigating - You may receive an error message 'RC01 - Foutieve Landencode of BIC' when processing direct debit payments from an ABN AMRO bank account. We are investigating the issue. Our apologies for the inconvenience.
Feb 03, 2026 - 13:03 CET
Exact HR & Salaris Gemak – Alerts/signaleringen for pension declarations APG Bouw/Afbouw/SGB (NL)
Investigating - The pension declaration to APG for period 1-2026 returns various errors after submitting them. This issue concerns the APG Construction, APG Finishing, and APG SGB declarations. We are currently investigating this issue. Our apologies for the inconvenience.
Feb 03, 2026 - 09:43 CET
All products - Delay in manual verification Peppol subscription (Global)
Identified - It may be that your manual verification for your Peppol subscription takes longer than expected. The issue has been identified and a fix is being implemented. Our apologies for the inconvenience.
Feb 02, 2026 - 15:19 CET
HR & Salarisgemak - Error Message "SPAWW Aangifte" including " the element has invalid child element" (NL)
Identified - When you submit your "SPAWW Aangifte" you can get an invalid error with the message "The element has invalid child element". The issue has been identified and a fix is being implemented. Our apologies for the inconvenience.
Jan 26, 2026 - 16:06 CET
Exact Globe Payroll - Incorrect calculation of components with APG Bouw CLA’s (NL)
Investigating - The pension calculations of components of the ABP Bouw CLA’s are not correct at the moment. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. We are investigating this issue. Our apologies for the inconvenience.
Jan 29, 2026 - 16:40 CET
Exact Online Payroll - PFZW pension declarations not filled correctly (NL)
Identified - The pension declarations to PFZW are currently not filled correctly. You will notice the amount to be 0. This affects all employment conditions groups linked to PFZW. Refrain from sending pension declarations to PFZW until further notice. We are working on a fix. Our apologies for the inconvenience.
Jan 29, 2026 - 11:40 CET
Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)
Investigating - The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

We are investigating this issue. Our apologies for the inconvenience.
Jan 26, 2026 - 13:34 CET
Exact Online Payroll – Employment conditions groups linked to APG not updated for 2026 yet (NL)
Investigating - The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups:
‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction.

We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.
Jan 22, 2026 - 11:38 CET
Exact Online Payroll - Year-end allowance reservation incorrectly added to pension base in employment conditions groups 'Gehandicaptenzorg' and 'Geestelijke Gezondheidszorg' (NL)
Investigating - The year-end allowance reservation is currently added incorrectly to the pension base in employment conditions groups 'NL-3507 Gehandicaptenzorg' and 'NL-3506 Geestelijke Gezondheidszorg'. Other employment conditions groups related to PFZW are not affected. We are working on a solution. Our apologies for the inconvenience.
Jan 15, 2026 - 09:14 CET
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Degraded Performance
Exact Globe Next Degraded Performance
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Degraded Performance
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Degraded Performance
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Operational
Exact API Operational
Bank links / PSD2 Operational
Customer Support Department Operational
E-invoicing Degraded Performance
Exact AI Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Jaarrekening - Scheduled Maintenance for Audit plan on the 4th of February (NL) Feb 4, 2026 22:00 - Feb 5, 2026 01:00 CET

Auditplan will be undergoing scheduled maintenance on Wednesday, February 4, from 10:00 PM until 1:00 AM on Thursday, February 5. During this maintenance, Audit plans cannot be opened or created. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Feb 03, 2026 - 10:32 CET

Exact Winbooks - Scheduled Maintenance for Winbooks on Web (BE) Feb 19, 2026 03:00-05:00 CET

Exact Winbooks on Web will be undergoing scheduled maintenance on Thursday, February 19 between 03:00–05:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Feb 02, 2026 - 14:38 CET

Exact Winbooks - Scheduled Maintenance for Winbooks on Web (BE) Feb 20, 2026 03:00-05:00 CET

Exact Winbooks on Web will be undergoing scheduled maintenance on Thursday, February 20 between 03:00–05:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Feb 02, 2026 - 14:39 CET
Feb 3, 2026
Exact Gripp - 504 Gateway Time-out when using Exact Gripp (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 3, 16:20 CET
Investigating - It is possible that while using Exact Gripp you will receive a 504 Gateway Timeout page. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Feb 3, 14:17 CET
Feb 2, 2026
Exact Online Fiscaal & Jaarrekening - Not possible to login to Exact Fiscaal & Jaarrekening (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Feb 2, 13:45 CET
Identified - We have identified and mitigated the issue, you should be able to login to the app2 now. You still might encounter some performance issues on the dashboard page. We are working on a permanent solution.
Feb 2, 10:54 CET
Update - We are continuing to investigate this issue.
Feb 2, 09:21 CET
Investigating - It is currently not possible to log in to Exact Online Fiscaal and Jaarrekening in the app2. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Feb 2, 08:57 CET
Feb 1, 2026
Jan 31, 2026
Exact HR & Salarisgemak - Not possible to login (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 31, 11:46 CET
Investigating - It is currently not possible to log in to Exact HR & Salarisgemak. We are investigating the issue. Our apologies for the inconvenience.
Jan 31, 11:16 CET
Jan 30, 2026
Exact Online Premium - Search functionality is not showing results for recently created data (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 30, 13:02 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 08:19 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 26, 15:47 CET
Investigating - You may experience that the search functionality is not showing results for recently created data. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 26, 14:37 CET
Azure virtual desktop freezes/ ‘Connection paused’ errors (Global)
Resolved - This incident has been resolved.
Jan 30, 09:06 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 13:55 CET
Update - This is a known global issue which remains under investigation.
As a workaround you can try to connect to the webclient instead of the WindowsApp, via the following URL https://client.wvd.microsoft.com/arm/webclient/index.html

This has the limitations listed below, but should give a stable connection:
1. Only print to PDF is available. No redirected printers are available.
2. No multi monitor support
3. Limited copy paste options

This page will be updated as soon as more information becomes available.
Jan 22, 12:48 CET
Investigating - You may experience a 'connection paused'-error while working with Exact Cloud Services, which results in the session freezing. We are investigating this issue. Please be advised to save your work often to ensure minimal effects. Our apologies for the inconvenience.
Jan 16, 20:07 CET
Jan 29, 2026
Exact Globe Payroll – Incorrect calculation of components with subtype 2400/2401 (NL)
Resolved - Download the latest update for 424SP44, 504SP44, 505SP9, or 506SP2 to resolve the issue. You will need to recalculate the payroll run to get the correct calculation. Our apologies for the inconvenience.
Jan 29, 16:41 CET
Investigating - The pension calculations of components with subtype 2400/2401 are not correct at the moment. This affects all CLA’s with these components.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

We are investigating this issue. Our apologies for the inconvenience.
Jan 26, 13:33 CET
Exact Globe Payroll - Incorrect calculation of components with APG Bouw CLA’s (NL)
Resolved - This issue is resolved in the software. Download the latest update for 424SP44, 504SP44, 505SP9, or 506SP2 to resolve the issue. You will need to recalculate the payroll run to get the correct calculation. Our apologies for the inconvenience
Jan 29, 16:19 CET
Investigating - The pension calculations of components of the ABP Bouw CLA’s are not correct at the moment. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. We are investigating this issue. Our apologies for the inconvenience.
Jan 29, 11:15 CET
Exact Gripp - Purchase invoice not delivered to inbox in Exact Gripp (NL)
Resolved - The issue has been resolved. All mail messages are delivered as intended again. Our apologies for the inconvenience.
Jan 29, 15:29 CET
Investigating - Purchase invoices and timeline messages are not forwarded to Exact Gripp e-mail addresses. We are investigating the issue. This status page will be updated as soon as more information becomes available.Our apologies for the inconvenience.
Jan 29, 09:53 CET
Exact HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jan 29, 11:39 CET
Update - We have implemented a temporary solution which ensures you can file your pension declarations for PFZW without any errors.
Jan 9, 15:22 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 5, 09:18 CET
Investigating - After filing the PFZW pension statement you will receive an error statement from PFZW stating the fixed salary is different than the salary given in period 1. The error will be given even if no changes have occurred. We are investigating this issue that seems to occur after the last release 26.1.1.00.
Our apologies for the inconvenience.
Dec 23, 10:45 CET
Authentication Issues with AVD After January 2026 Windows Security Update (Global)
Resolved - The issue will be resolved after you have installed KB5077744 security patch. Our apologies for the inconvenience.
Jan 29, 11:03 CET
Identified - You may experience authentication failures when you log in to a remote connection application after you have installed KB5074109 Windows security patch. This issue is affecting Azure Virtual Desktop. The issue has been identified by Microsoft. You can resolve the issue by updating to KB5077744, which was released on January 17th 2026. Our apologies for the inconvenience.
Jan 21, 13:14 CET
Exact Online Jaarrekening - Scheduled Maintenance for Audit plan on the 28th of January (NL)
Completed - The scheduled maintenance has been completed.
Jan 29, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 CET
Scheduled - Auditplan will be undergoing scheduled maintenance on Wednesday, January 28, from 10:00 PM until 1:00 AM on Thursday, January 29. During this maintenance, Audit plans cannot be opened or created. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 27, 12:16 CET
Jan 28, 2026
Exact Gripp - Exact Gripp currently unavailable (NL)
Resolved - This issue has been resolved. Exact Gripp is available again. Our apologies for the inconvenience.
Jan 28, 13:59 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:54 CET
Investigating - Currently Exact Gripp is unavailable due to performance issues. We are working hard to solve this issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience.
Jan 28, 11:19 CET
Exact Multivers Online – Error when sending E-invoices (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 28, 08:17 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 13:23 CET
Investigating - You may get an error "An error has occurred when sending e-invoices. Not all invoices were sent" when you are trying to send E-invoices in Exact Multivers Online. As a workaround you can close and reopen the administration and click step 5 in the menu for registering E-invoice accounts. You may have to repeat this step when the error reoccurs. We are investigating the issue. Our apologies for the inconvenience."
Jan 5, 12:36 CET
Jan 27, 2026
All products - Exact Assistant is not able to generate answers (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 27, 17:10 CET
Monitoring - We have implemented a fix and we are monitoring the results.
Jan 27, 16:57 CET
Update - We are continuing to work on a fix for this issue.
Jan 27, 16:08 CET
Identified - We have identified the issue and we are working on a solution.
Jan 27, 16:06 CET
Investigating - The Exact Assistant is currently not able to generate answers to your questions. We are investigating the issue and we will update this page as soon as possible. Our apologies for the inconvenience.
Jan 27, 16:02 CET
Exact Online Payroll - PFZW pension declarations not filled correctly (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jan 27, 09:15 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 08:36 CET
Investigating - The pension declarations to PFZW are currently not filled correctly. You will notice the amount to be 0. This affects all employment conditions groups linked to PFZW. Refrain from sending pension declarations to PFZW until further notice. We are investigating this issue. Our apologies for the inconvenience.
Jan 23, 16:26 CET
Jan 26, 2026
Exact Online - Bank and cash entries not visible in the VAT checklist (Global)
Resolved - This issue has been resolved, bank and cash entries are visible again in the VAT checklist. Our apologies for the inconvenience.
Jan 26, 08:45 CET
Identified - Currently, bank and cash entries are not visible in the VAT checklist. The entries are still included in the VAT returns and the entries are also included in the VAT overview. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Jan 22, 09:26 CET
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Exact Online Premium - Accessing Exact Online Premium not possible (NL)
Resolved - This incident has been resolved.
Jan 23, 15:56 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 15:47 CET
Investigating - Exact Online Premium is currently not accessible. We are investigating the issue. Our apologies for the inconvenience.
Jan 23, 14:58 CET
Exact HR & Salaris Gemak – Update 26.1.1.30 unsuccessful (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 23, 13:16 CET
Monitoring - A fix has been implemented and HR & Salaris Gemak is working as intended again. We are monitoring the results.
Jan 22, 14:58 CET
Investigating - After deploying the 26.1.1.30 update, you may receive an error 'not all software components are working' with error code 0003 after logging in. We are investigating this issue.
Jan 22, 13:48 CET
Update - The deployment of 26.1.1.30 is still ongoing. We will update this page as soon as more information becomes available.
Jan 22, 12:43 CET
Identified - A new deployment of the 26.1.1.30 update will take place today at 12:00CET. This will log out all users. The expected time for this update will be 15-30 minutes, during which you will be unable to work in the environment. Our apologies for the inconvenience.
Jan 22, 11:23 CET
Investigating - The latest update to version 26.1.1.30 was unsuccessful. Not all 'premiegegevens' and 'regelingtarieven' are updated. We are investigating the issue. Our apologies for the inconvenience.
Jan 22, 09:26 CET
Jan 22, 2026
Exact Gripp - 504 Gateway timeout error (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 22, 14:35 CET
Investigating - It is possible that while using Gripp you are seeing a 504 Gateway Timeout page. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
Jan 22, 14:30 CET
Exact Online Fiscaal - Possibility of getting an error message when opening or downloading a tax return (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 22, 09:02 CET
Identified - You may receive a '500 - Fout op de server' error when opening a Fiscal declaration or a 'Er is helaas iets niet goed gegaan. Indien de fout zich blijft voordoen, neemt u dan contact met ons op via de servicedesk.' error when downloading the report of a fiscal declaration. We have identified this issue and are working on a fix. Our apologies for the inconvenience.
Jan 20, 14:33 CET
Jan 21, 2026
Jan 20, 2026
Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 20, 15:47 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 09:20 CET
Identified - Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Jan 19, 08:01 CET
Exact Reeleezee - Not able to login (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 20, 11:12 CET
Investigating - It is currently not possible to login to Exact Reeleezee. When trying to login you will receive a error message stating "server connect failed". As a workaround you can login via a incognito tab within your browser. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 20, 10:04 CET
Exact Online Fiscaal - Incorrect calculation in the income tax return of the "Deel hypotheekschuld naar box 3" (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 20, 08:40 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 10:44 CET
Investigating - The calculation of the “Deel hypotheekschuld naar box 3” is incorrect in the income tax return if an amount is filled in at 'Aflossing in 202x op de eigenwoningschuld'. The outcome may differ from what you expected. This applies to the years 2023 and 2024. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 14, 14:41 CET
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