Exact Online Fiscaal – The “calculate” button when calculating via automatic distribution does not always respond (NL)
Investigating - You may experience that the button “calculate” does not always respond when calculating via automatic distribution. As a work around you can manually apply the distribution. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 24, 2026 - 10:09 CEST
Exact Online - Blank line between orders to be picked (Global)
Identified - The issue has been identified, we are currently working on a solution.
Jul 23, 2026 - 16:43 CEST
Investigating - You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available.
Our apologies for the inconvenience.
Jul 23, 2026 - 09:30 CEST
Exact Horeko - Email notifications not working after request (NL/BE)
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2026 - 15:26 CEST
Investigating - When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 14, 2026 - 15:45 CEST
Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)
Identified - In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Jul 16, 2026 - 14:31 CEST
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Update - We are continuing to work on a fix.
Jul 10, 2026 - 13:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST
Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST
Exact Online Degraded Performance
Exact Online Premium Degraded Performance
Exact Online Payroll & HR Degraded Performance
Exact Online Fiscaal Degraded Performance
Exact Online Jaarrekening Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Operational
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Operational
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
Exact Winbooks Operational
Exact Officient Operational
Exact Venice Operational
Exact Gripp Operational
Exact Horeko Degraded Performance
Weclapp Operational
Exact API Operational
Bank links / PSD2 Degraded Performance
E-invoicing Operational
Customer Support Department Operational
Exact AI Agents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 1st of August (NL) Aug 1, 2026 19:00-22:00 CEST

Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 1st of August between 19:00 - 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Jul 28, 2026 - 12:46 CEST

Jul 29, 2026

Exact Online Jaarrekening - Importing annual figures from an annual report into IB-W is not working correctly (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 29, 16:54 CEST
Investigating - You may experience that the annual figures are not imported correctly into the Income Tax Return W form. The figures remain empty or figures from previous years become visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 29, 11:07 CEST
Exact Multivers - Not possible to send VAT and ICP returns digitally (NL)
Resolved - The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.
Jul 29, 11:43 CEST
Investigating - You may face an error message stating that the digital sending has failed when sending a VAT of ICP return via Exact Multivers. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 29, 10:28 CEST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Exact Online - Delay in processing invoices at scanning service (Global)
Resolved - This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.
Jul 26, 11:12 CEST
Investigating - You might experience a delay in the processing of invoices sent to the scanning service. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 26, 09:48 CEST

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Exact Multivers Online - Viewing attachments in AVD browser not working (NL)
Resolved - From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround as a permanent solution. Our apologies for the inconvenience.
Jul 24, 12:46 CEST
Update - We are continuing to investigate this issue.
Jul 20, 12:27 CEST
Investigating - You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available.

As a workaround you can do either of the following:
- Copying and opening the URL in another browser
- Choosing Print instead of Download, and choose to save the attachment

Our apologies for the inconvenience.
Jul 13, 10:14 CEST

Jul 23, 2026

Exact Online Fiscaal – Unable to retrieve VIA’s (NL)
Resolved - The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again.
Our apologies for the inconvenience.
Jul 23, 16:28 CEST
Identified - The tax authorities are experiencing an issue in their systems causing the error in retrieving VIA data. The issue has been identified, and they are working on a fix. We will inform you as soon as more information becomes available.
Jul 23, 12:14 CEST
Investigating - You may receive an XBRL error message stating “VOS230: The VIA is not available. null;null 4110: Functional error while retrieving VIA data.” when trying to retrieve VIA data through Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 23, 10:48 CEST

Jul 22, 2026

Exact Online Premium - Performance issues in Exact Online Premium (NL)
Resolved - This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.
Jul 22, 16:03 CEST
Identified - You may experience performance issues in Exact Online Premium. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 22, 15:40 CEST
Exact Online Bouw – Access denied error (NL/BE)
Resolved - This issue has been resolved and the message does not get shown incorrectly any longer. If you have temporarily deactivated the right 'View Departments' you can activate this again. Our apologies for the inconvenience.
Jul 22, 09:46 CEST
Investigating - You may get an access denied error upon logging into Exact Online Bouw. The error occurs when the user has the right: View Departments. You can temporarily disable this right to prevent the error. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 22, 09:06 CEST

Jul 21, 2026

Exact Online Premium - Performance issues in Exact Online Premium (NL)
Resolved - This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.
Jul 21, 16:23 CEST
Monitoring - You may still be experiencing performance issues due to yesterday's issue. You can resolve the performance issues by deleting the cookies and cache in your browser. Our apologies for the inconvenience.
Jul 21, 09:32 CEST
Exact Multivers Online - User profile settings deleted (NL)
Resolved - This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.
Jul 21, 10:00 CEST
Investigating - You may experience issues when logging in to Exact Multivers Online. After starting the application, the link between the portal user and the Multivers user is missing. As a result of this, you need to enter the credentials of the Multivers user again. As a workaround, you can log in with user SYSTEEM. After logging in via this user, the link between the Multivers user and portal user can be set again via Management | Users (Beheer | Gebruikers). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 20, 12:05 CEST
Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)
Resolved - This issue has been resolved, and the custom texts have been restored for the affected customers. Our apologies for the inconvenience.
Jul 21, 09:20 CEST
Identified - We have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.
Jun 23, 11:36 CEST
Investigating - You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 18, 12:36 CEST
Exact Online Bouw - Timesheet export leads to error (NL/BE)
Resolved - This issue has been resolved. You can export the timesheet again without any unexpected errors. Our apologies for the inconvenience.
Jul 21, 08:17 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 15:45 CEST
Investigating - When exporting the timesheet in a project in the tab 'Hours' with the button 'Export' an error occurs: 'Er is een fout opgetreden bij het aanmaken van de PDF'. Downloading the Excel file is possible but the file gives an error upon opening in Excel stating it cannot be opened. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 17, 10:48 CEST

Jul 20, 2026

Exact Online Premium - Performance issues in Exact Online Premium (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 20, 15:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 14:28 CEST
Investigating - You may experience performance issues in Exact Online Premium. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 20, 14:12 CEST
Exact Online - Performance issues in Exact Online (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 20, 12:56 CEST
Monitoring - A new fix has been implemented and we are monitoring the results.
Jul 20, 08:15 CEST
Investigating - The proposed fix did not result in a noticeable performance improvement. We are continuing to investigate the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 19, 19:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 11:49 CEST
Investigating - You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 19, 09:59 CEST

Jul 19, 2026

Jul 18, 2026

Exact Officient - Difficulties reaching login page (BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 18, 08:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 15:25 CEST
Investigating - You may experience difficulties reaching the login page. We are investigating the issue and will update this page as soon as more information becomes available. You can currently log in by using the direct link: app.officient.be.
Our apologies for the inconvenience.
Jul 16, 14:26 CEST

Jul 17, 2026

Business Suite - Unable to print invoices (NL)
Resolved - This issue is resolved by Microsoft in their July patch. If you have not done so yet you can install this patch to resolve the issue. Our apologies for the inconvenience.
Jul 17, 15:43 CEST
Monitoring - Microsoft has released the July patch, which solves the printing issue. All customers are advised to install the July patch to be able to print invoices again. We are monitoring the results.
Jul 16, 09:03 CEST
Update - Microsoft expects to resolve this issue in the July patch.
Jul 8, 11:57 CEST
Update - The printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ section under ‘Known issues in this update’.
Jun 26, 10:13 CEST
Identified - You may experience that you can't print invoices after Microsoft security updates KB5094122, KB5094126, KB5094127 or KB5094128 are installed. When trying to print an invoice you get the message stating “This document seems to be empty,” with the choices to continue or cancel. Both options will result in an empty document. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 23, 11:29 CEST
Exact Online Fiscaal - All sections marked as checked in Income tax return and Corpore tax return (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 17, 10:54 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 08:44 CEST
Investigating - You may experience that all sections of the Income tax return and Corporate tax return are already marked as checked when starting a new return. Due to this issue, it is also possible to mark the return as completed, although not all sections are completed. We are investigating this issue and we will update this page as soon as more information becomes available.
Jul 9, 13:52 CEST
Exact Online Jaarrekening - Not possible to change the status of an annual report to final (NL)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 17, 08:58 CEST
Identified - The issue has been identified, and a fix is being implemented.
Jul 8, 22:14 CEST
Investigating - You may receive an error message when changing the status of an annual report to a final status. You will receive the error message “Er zijn nog rekeningen die gedetailleerder gelabeld moeten worden.” even if you have labeled everything correctly. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 3, 11:44 CEST

Jul 16, 2026

Exact Online Bouw - Login not available (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jul 16, 17:10 CEST
Investigating - You may receive an error message stating "503 Service Temporarily Unavailable" when trying to reach Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 16, 15:37 CEST
Exact Online - Performance issues in Exact Online (NL/BE)
Resolved - Exact Online has been working as expected again since 13.25. Our apologies for the inconvenience.
Jul 16, 15:01 CEST
Monitoring - A fix has been implemented and performance is back to usual. We are monitoring the results.
Jul 16, 13:25 CEST
Investigating - You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 16, 12:50 CEST
Exact Horeko - Dimona declarations not submitted to the RSZ (BE)
Resolved - At the moment, all reported support cases relating to the Dimona declarations of 25 June have been identified and are being resubmitted in stages. Once these have been processed by the RSZ and Exact Horeko, you will be notified in your support case. If you have not submitted anything, please contact the RSZ to submit it manually. Our apologies for the inconvenience.
Jul 16, 15:01 CEST
Update - If you haven’t done so yet, please enter the hours for June 25 correctly under “Clocked Hours.” Once this has been done we ask that you provide us with this information through a support case. Based on that, we can ensure that the missing Dimona reports are properly submitted to the RSZ.
Jul 10, 13:58 CEST
Identified - You may experience that on June 25, some Dimona declarations were not successfully submitted to the RSZ. We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 3, 16:13 CEST

Jul 15, 2026

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)
Resolved - This issue has been resolved. The tax returns that were rejected have been sent correctly to the Tax Authorities. It is possible that your returns are still marked as rejected. This is because it concerns an incorrect type of VAT return or because it concerns an outdated year that Digipoort can no longer support. We advise you to review these returns and, if necessary, adjust the type or submit the return directly to the Tax Authorities. Our apologies for the inconvenience.
Jul 15, 11:29 CEST
Investigating - You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 8, 12:04 CEST
Exact Proquro - Invoice imports to OTA test environments import data from production (Global)
Resolved - The issue affecting invoice imports to the OTA test environments has been resolved. Invoice import functionality works as expected again. Our apologies for the inconvenience.
Jul 15, 09:40 CEST
Investigating - When importing invoices to the OTA test environments the invoices get taken from production import map. This can lead to invoices being faulty imported to test environment. We are investigating the issue. Please refrain from doing any invoice imports in the OTA test environments in the meantime. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 10, 15:45 CEST
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