Exact System Status

Exact Globe+ Payroll - Incorrect value <RegLn> if parttime factor is smaller than 1 in PMT declaration (NL)

Investigating - In the M&T employment conditions groups, the field is filled with an incorrect value when your employee's part time factor is smaller than 1. Your pension declaration to PMT will result in error 'PO0027'. We are working on a solution. Our apologies for the inconvenience.
Jul 17, 2025 - 12:07 CEST

Exact Globe+ - Not possible to migrate from Exact Globe Next to Exact Globe+

Investigating - You may experience that is not possible to start the migration to Exact Globe+. We are investigating the issue. Our apologies for the inconvenience.
Jul 17, 2025 - 10:19 CEST

All products - Delay in response messages for wage declarations (NL)

Investigating - The Tax Authority is currently experiencing issues with sending response messages for wage declarations. This results in a delay in receiving confirmation that your wage declaration was delivered properly. The Tax Authority is working on a solution. When an update is available, we will update this page. Apologies for the inconvenience.
Jul 17, 2025 - 10:19 CEST

Exact Online Payroll – Pension base calculation does not take sick/not sick ratio into account in Bouw & Infra (NL)

Investigating - In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.
Jun 25, 2025 - 09:45 CEST

Exact Online Operational

Exact Online Premium Operational

Exact Online Payroll & HR Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Degraded Performance

Exact Globe Next Degraded Performance

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Degraded Performance

Exact Multivers Operational

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2025

All products - Limited availability Support Department (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 17, 09:46 CEST

Investigating - We are currently experiencing issues with our Support availability and therefore it may take longer before we answer your cases. You are also unable to create new web cases. Other support channels such as the Exact Assistant, Chat or Phone are still available. Our apologies for the inconvenience.
Jul 17, 09:20 CEST

Jul 16, 2025

Exact Online - Missing CODA statements for KBC and BNP (BE)

Resolved - This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.
Jul 16, 08:36 CEST

Update - The issue regarding the delivery for the statements from Crelan has been resolved. Coda is currently still delivering the statements for KBC and BNP. Our apologies for the inconvenience.
Jul 15, 14:17 CEST

Identified - Coda reports that they are currently processing the statements for BNP and KBC. These statements will be delivered once they are finished processing. Coda also reports a delay for the statements from Crelan. They are investigating the issue. Our apologies for the inconvenience.
Jul 15, 09:22 CEST

Investigating - You may experience a delay in the Codabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jul 15, 09:08 CEST

Jul 15, 2025

Exact Online Fiscaal – Error in the calculation of the addition for private use of a home for year 2024 in an Income Tax Return (NL)

Resolved - The calculation of the addition for private use of a home for year 2024 in an Income Tax Return has been adjusted and is now calculated correctly. Our apologies for the inconvenience.
Jul 15, 08:31 CEST

Investigating - The calculation of the addition for private use of a home for year 2024 in an Income Tax Return is currently incorrect. We are investigating the issue. Our apologies for the inconvenience.
Jul 11, 12:07 CEST

Jul 14, 2025

Exact Online – OOPS error when opening dashboard (France)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 14, 13:13 CEST

Monitoring - This issue has been resolved. We are monitoring the situation.
Jul 14, 10:21 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 11, 09:40 CEST

Investigating - You may get an OOPS-error when opening a dashboard in the French legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Jul 11, 08:38 CEST

Exact Online - 'Payment failed' error after paying Sales invoice using Mollie payment link (NL/BE)

Resolved - The issue has been resolved. If future payments can not be confirmed, you will get a notification to verify the payment in your bank account. Our apologies for the inconvenience.
Jul 14, 10:49 CEST

Identified - The issue has been identified and we are working on a solution.
Jun 26, 14:09 CEST

Update - After investigation only payments with the Mollie payment link are affected. The Exact payment link is working as intended.
We are investigating the issue regarding the Mollie payment link. Our apologies for the inconvenience.
Jun 26, 11:25 CEST

Investigating - It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.
Jun 25, 15:56 CEST

Exact Online - Delay in processing of entry proposals scanning service (Global)

Resolved - This issue has been resolved. The proccessing of scans is no longer delayed. Our apologies for the inconvenience.
Jul 14, 10:34 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 12:33 CEST

Identified - You may experience a delay in processing uploaded documents. This delay may last more than 24 hours. To optimize processing, you can:
- Submit smaller batches rather than large collections of documents.
- Submit invoices separately whenever possible.
- Submit documents of sufficient quality - preferably the original PDF files, not scans or photos.

Please refrain from resubmitting already submitted documents. Our apologies for the inconvenience.
Jul 8, 12:22 CEST

Multivers Online - Logging into Multivers Online not possible (NL)

Resolved - The issues have been resolved and logging in should be possible again. Please log out of the Windows app before starting the application again. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.
Jul 14, 10:11 CEST

Investigating - It is currently not possible to log into Multivers Online due to an error that is shown when logging in. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Jul 14, 07:35 CEST

Exact Online Jaarrekening – Error 500 when opening the trial balance in an annual report Fiscal and interim report (NL)

Resolved - The issue has been resolved. The trail balance can be opened without an error message. Our apologies for the inconvenience.
Jul 14, 09:51 CEST

Investigating - You may get an error 500 when opening the trial balance an annual report Fiscal or an interim report. We are investigating the issue. Our apologies for the inconvenience.
Jul 11, 12:04 CEST

Jul 13, 2025

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Exact Online - Degraded performance through various menu paths (UK)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 11, 14:57 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 14:31 CEST

Investigating - You may experience degraded performance through various menu paths in the UK legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Jul 11, 13:41 CEST

Exact Online Bouw - No synchronisation between Exact Online Bouw and Exact Online (Global)

Resolved - This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.
Jul 11, 09:27 CEST

Investigating - You may experience issues in the connection between Exact Online Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 11, 09:10 CEST

Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries (Global)

Resolved - This incident has been resolved.
Jul 11, 09:20 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 4, 10:37 CEST

Update - We are continuing to investigate this issue.
Jun 16, 13:54 CEST

Investigating - When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 4, 12:05 CEST

Jul 10, 2025

Exact Cloud Services – Maintenance on Cloud platform – 10-07-2025 between 18:00 – 22:00

Completed - The scheduled maintenance has been completed.
Jul 10, 22:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 CEST

Scheduled - We will be undergoing maintenance between 18:00 – 22:00 CET on 10-07-2025 on our Cloud Platform for our shared customers. During the maintenance we will update the Cloud Platform to the recent Service Pack for Exact Globe 424, Exact Globe+ 504 and Exact Synergy 504.
Jun 23, 10:55 CEST

All products - Unable to use Exact PSD2 for Rabobank bank link to receive transactions or send payments (NL)

Resolved - This issue has been resolved by the Rabobank. Our apologies for the inconvenience.
Jul 10, 08:33 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 08:18 CEST

Investigating - Currently it is not possible to use your Exact PSD2 for Rabobank bank link to receive transactions or send payments. Rabobank has identified the issue and is working on a solution. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
Jul 9, 15:45 CEST

Jul 9, 2025

HR & Salaris Gemak - Maintenance on 09-07-2025 between 20:00 - 22:00 CET

Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 CEST

Scheduled - Due to planned maintenance HR & Salaris Gemak will be unavailable on Wednesday 09-07-2025 between 20:00 - 22:00 CET. Our apologies for the inconvenience.
Jul 7, 09:45 CEST

Exact Online - Not possible to complete Peppol registration if you are not the legal representative and not logged in to Exact Online (NL/BE)

Resolved - This issue has been resolved.
Jul 9, 15:09 CEST

Monitoring - A fix is being implemented and we are monitoring the results.
Jul 7, 16:15 CEST

Identified - The issue has been identified and a fix is being implemented.
Jun 24, 16:52 CEST

Investigating - It's not possible to complete the Peppol registration if you are not the legal representative and select the option to e-mail the legal representative to approve the registration. We have identified the issue and are currently working on a fix. In the meantime the legal representative can login via Exact Online if they have an user and finalize the registration. Our apologies for the inconvenience.
Jun 20, 09:28 CEST

Audition – Not able to create XBRL files (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 9, 15:04 CEST

Identified - A third party of ours is currently experiencing issues. As a result, the XBRL cannot be created. They are working hard to find a solution. Our apologies for the inconvenience.
Jul 8, 15:26 CEST

Investigating - You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jul 7, 09:09 CEST

Jul 8, 2025

Exact Online – OOPS error when opening dashboard (France)

Resolved - This issue has been resolves. You won't get an OOPS-error anymore when opening a dashboard in the French legislation of Exact Online. Our apologies for the inconvenience.
Jul 8, 20:45 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 12:53 CEST

Exact Online Fiscaal - The green arrow in a declaration skips a chapter (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 8, 09:06 CEST

Investigating - Green arrow on returns always skips a chapter APP2

If you are working on a tax return, the system may skip a chapter if you click on the green arrow. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jul 7, 10:30 CEST

Jul 7, 2025

Exact Online – Reduced performance through various menu paths (UK)

Resolved - The issue has been resolved. Performance in Exact Online UK is back to normal again. Our apologies for the inconvenience.
Jul 7, 15:38 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 15:10 CEST

Investigating - You may experience reduced performance through various menu paths in the UK legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Jul 7, 14:24 CEST

Exact Online Bouw - No synchronisation between Exact Online Bouw and Exact Online (Global)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 7, 13:49 CEST

Jul 6, 2025

Exact Online Jaarrekening & Fiscaal - Maintenance on 05-07-2025 between 21:00 - 00:00 CEST

Completed - The scheduled maintenance has been completed.
Jul 6, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 CEST

Scheduled - You may experience reduced performance on July 5th between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Jul 2, 22:24 CEST

Jul 5, 2025

Jul 4, 2025

Exact Online Fiscaal - When retrieving VIA data in IB return gives rejection message (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 4, 17:01 CEST

Investigating - You are probably getting an error message when retrieving the VIA data in the Income Tax Return. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
Jul 4, 10:39 CEST

Exact Online - Not able to open Company settings (NL/BE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 4, 14:17 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 13:26 CEST

Investigating - You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 4, 12:47 CEST

Exact Online - Track status 'Error' when sending sales invoices via PEPPOL (BE/NL)

Resolved - This incident has been resolved. Our apologies for the inconvenience.
Jul 4, 12:22 CEST

Monitoring - A fix has been implemented and we are monitoring the results. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 4, 08:52 CEST

Identified - The issue has been identified and we are working on a fix to solve the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 12:45 CEST

Investigating - You may get the Track status 'Error' when sending invoices via PEPPOL. You can see this error in the Track status column when you navigate to the Invoice history. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 12:14 CEST

Multivers Online - Logging into Multivers Online not possible (NL)

Resolved - This issue has been resolved. Logging into Multivers Online and Boekhoud Gemak is possible again.
Jul 4, 09:14 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 09:06 CEST

Identified - The issue has been identified and we are working on a fix.
Jul 4, 08:54 CEST

Investigating - It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.
Jul 4, 08:13 CEST

Exact Multivers - Printers not visible or do not work correctly (NL)

Resolved - The issue has been resolved. Printers should be working correctly now. If problems still occur please contact support for further assistance. Our apologies for the inconvenience.
Jul 4, 09:05 CEST

Update - We are continuing to work on a fix for this issue. We will update this page as soon as more information is available.
Jun 12, 10:07 CEST

Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 10:43 CEST

Jul 3, 2025

Exact Multivers - Multivers freezes or closes after logging in (NL)

Resolved - This issue has been resolved. Exact Multivers no longer freezes or closes after logging in. Our apologies for the inconvenience.
Jul 3, 16:50 CEST

Identified - The issue has been identified and a fix is being implemented.
Jun 20, 15:43 CEST

Investigating - You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 23, 13:25 CEST

Exact Online - Creation of new accounts with Graydon unavailable (BE)

Resolved - This issue has been resolved. It is possible to create new accounts with the Graydon functionality without unexpected errors again. Our apologies for the inconvenience.
Jul 3, 09:11 CEST

Monitoring - A fix has been implemented and we are monitoring the results
Jul 2, 07:13 CEST

Investigating - You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
Jul 1, 08:31 CEST

Exact Online - Missing CODA statements (BE)

Resolved - This issue has been resolved. All bank statements are delivered. Our apologies for the inconvenience.
Jul 3, 08:15 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 2, 13:07 CEST

Investigating - You may experience a delay in the Cobabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jul 2, 13:07 CEST