All Systems Operational
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Exact API Operational
Exact bouw7 Operational
Exact Reeleezee Operational
Exact Online - Belgium Operational
Accountancy Operational
Boekhouden Operational
Digitale Brievenbus Operational
Handel Operational
Mijn [Kantoor] Operational
Productie Operational
Project Management Operational
Scan & Herken Operational
Support department Operational
Uren & Facturen Operational
Exact API Operational
Exact bouw7 Operational
Exact Online- other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Support department Operational
Exact Globe - Synergy - Financials - SRXP - P2P - AEC - Exact Cloud Services Operational
Reeleezee - Accounting-Accountancy portal-Cashr Operational
AG/SG - Accountancy Gemak-Software Gemak Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2022
Resolved - This incident has been resolved. The column 'notes' is visible again. Our apologies for any inconvenience caused.
May 16, 11:21 CEST
Update - We are continuing to investigate this issue.
May 13, 11:50 CEST
Investigating - We are currently investigating this issue. Our apologies for any inconvenience caused.
May 13, 09:37 CEST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - The issue has been resolved. All scans are processed following the normal procedure again. We apologize for the inconvenience caused.
May 13, 11:25 CEST
Monitoring - New scans are processed according to the regular procedure, but there might be some delay still. You don’t have to take any action for scans uploaded earlier. These invoices will be processed. We apologize for the inconvenience caused.
May 12, 12:36 CEST
Investigating - It is possible that the scans you've uploaded are not visible yet. We advise you to not upload the scans again. We are investigating the cause of this issue. Our apologies for any inconvenience caused.
May 11, 09:04 CEST
May 12, 2022
May 11, 2022
Postmortem - Read details
May 12, 16:00 CEST
Resolved - The issue is resolved. An RCA will be provided here in the coming days
May 11, 11:06 CEST
Identified - You may experience issues with accessing web applications in the cloud environment. The issue is identified and we are working on a fix.
This impacts services like Financials, and Synergy
May 11, 09:40 CEST
Postmortem - Read details
May 11, 09:36 CEST
Resolved - This incident has been resolved.
May 11, 09:35 CEST
Update - We are continuing to work on a fix for this issue.
May 10, 15:59 CEST
Identified - Currently you may experience issues with the password reset portal of the cloud environment. This has no impact on the further services.
Please report password reset requests with our support desk while we are working to resolve the issue.
Our apologies for the inconvenience caused.
May 10, 13:46 CEST
May 10, 2022
Resolved - The issue has been resolved. All bank statements have been processed. Our apologies for any inconvenience caused.
May 10, 12:22 CEST
Identified - The issue has been identified and we are currently working on a fix. Our apologies for any inconvenience caused.
May 10, 09:24 CEST
Investigating - The statements of the Rabobank are not processed yet. We are investigating the cause and work hard to fix the issue. Our apologies for any inconvenience caused.
May 10, 08:25 CEST
Resolved - Currently you may experience issues with the password reset portal of the cloud environment.
Please report password reset requests with our support desk while we are working to resolve the issue.
Our apologies for the inconvenience caused.
May 10, 09:30 CEST
May 9, 2022
Resolved - This incident has been resolved.
May 9, 17:33 CEST
Update - Integrity check completed, no errors found all databases are in healthy state.
May 9, 17:33 CEST
Update - Some customers encountered an issue with logging in. A log out and log in on the hosted desktop resolves the issue.
We are currently running necessary integrity checks on the environment which can lead to some degradation of performance
May 9, 13:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 09:50 CEST
Update - The issue is resolved
May 9, 09:50 CEST
Identified - The case of the issue is found. We are now working on a solution
May 9, 09:43 CEST
Investigating - Currently we experience an issue with the hosted desktop environment. You may not be able to log in on a server. We are working on this with top priority to resolve the issue as soon as possible.
May 9, 09:19 CEST
Resolved - This incident has been resolved. No more errors appear after the PSD2 screening.
May 9, 16:52 CEST
Investigating - When the PSD2 screening is done, you might get an error: Ongeldig: KvK-nummer even though the administration settings are correct. We are currently investigating the issue. Our apologies for any inconvenience caused.
May 9, 13:56 CEST
Resolved - The incident has been resolved. All bank statements have been processed.
May 9, 15:26 CEST
Identified - The issue has been identified and we are currently working on a fix. Our apologies for any inconvenience caused.
May 9, 13:51 CEST
Investigating - The statements of the Rabobank are not processed yet. We are working hard to fix the issue. Our apologies for any inconvenience caused
May 9, 08:51 CEST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - Together with Rabobank we verified the reported cases, we compared their logs with ours. Since the last renewal of the consent, the transactions came in and payments were delivered. If you still encounter this problem, renew the consent via [Company name > Settings > Bank links > Modify services > Select current consent > Proceed to bank permissions]. Make sure you link all bank accounts again to the existing consent in the Rabobank environment. We are currently enhancing the consent screen to optimise the consent flow.
May 6, 11:15 CEST
Identified - In some cases, there are no statements received after connecting with the PSD2 Rabobank link. We noticed that the issue is linked to the consent given by de accountholder. In some cases, renewing the consent and/or change the consent to include all bank accounts solves the issue. Please notice that this work around doesn’t guarantee success yet. We apologize for the inconvenience.
May 4, 16:57 CEST
Investigating - In some cases, there are no statements received after connecting with the PSD2 Rabobank link. Exact and Rabobank are working to solve the issue as soon as possible. Our apologies for any inconvenience caused.
May 4, 08:15 CEST
Resolved - Together with Rabobank we verified the reported cases, we compared their logs with ours. Since the last renewal of the consent, the transactions came in and payments were delivered. If you still encounter this problem, renew the consent via [Company name > Settings > Bank links > Modify services > Select current consent > Proceed to bank permissions]. Make sure you link all bank accounts again to the existing consent in the Rabobank environment. We are currently enhancing the consent screen to optimise the consent flow.
May 6, 11:15 CEST
Identified - Identified: In some cases, is it not possible to send payments after connecting with the PSD2 Rabobank link. The status of the bank files is ‘verzenden duurt langer dan normaal’ or ‘verworpen. In some cases, renewing the consent and/or change consent to include all bank accounts solves the issue. Please notice that this work around doesn’t guarantee success yet. After this you can reopen the payments and send them again. We apologize for the inconvenience.
May 4, 16:58 CEST
Update - We are continuing to investigate this issue.
May 4, 08:15 CEST
Investigating - In some cases, is it not possible to send payments after connecting with the PSD2 Rabobank link. The status of the bank files is ‘verzenden duurt langer dan normaal’ or ‘verworpen. Exact and Rabobank are working to solve the issue as soon as possible. Our apologies for any inconvenience caused.
May 4, 08:13 CEST
May 5, 2022

No incidents reported.

May 4, 2022
Resolved - The knab bank statements are delivered and processed. Our apologies for any inconvenience caused.
May 4, 08:05 CEST
Investigating - The Knab bank statements are not delivered yet. The bank works hard to deliver them as soon as possible. Our apologies for any inconvenience caused.
May 3, 08:42 CEST
May 3, 2022
May 2, 2022

No incidents reported.