Identified - The issue has been identified and a fix is being implemented.
Mar 22, 2023 - 17:27 CET
Investigating - The bank statements and payments via Exact PSD2-bank links are not being processed. While doing payments you may receive a message that it takes longer than usual. If you didn't receive a statement, you don't have to perform any action for now. We are investigating the issue and try to import the missing statements as soon as possible. Our apologies for any inconvenience caused.
Mar 22, 2023 - 10:22 CET
Monitoring - New apps can now be registered to the app center again. This means that if you registered an app this morning which did not show up in your app center, you are now able to successfully register that app. The cause of the issue is still under investigation.
Mar 20, 2023 - 15:58 CET
Investigating - When registering a new app in the app center an error will occur: 'Sorry, something went wrong'. We are currently investigating the issue. Please don't try to register new apps now. We will let you know when you can register new apps again, via this page. Other API functionalities are still working as intended. Our apologies for the inconvenience.
Mar 20, 2023 - 12:36 CET
Resolved -
This incident has been resolved.
Mar 21, 12:26 CET
Monitoring -
The mail service has been restored, we are monitoring the solution
Mar 21, 12:12 CET
Update -
The issue is limited to customers on our healthcare platform
Mar 21, 12:03 CET
Identified -
We have identified the cause of the mail issue and are working on restoring the service. We expect a solution in the next 1,5 - 2 hours
Mar 21, 11:31 CET
Investigating -
Currently you may experience an issue with e-mail exchange in the cloud environment
Mar 21, 11:20 CET
Resolved -
This incident has been resolved.
Mar 20, 10:55 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 10:37 CET
Investigating -
Currently it is not possible to update Exact Globe, Exact Globe+ and Synergy.
After entering the credentials the message "Please check that you entered the correct web site for file download, and the correct user name and password to access this web site" or "Your connection isn't private" is shown.
We are working hard to resolve this as soon as possible. We apologize for the inconvenience.
Mar 20, 08:31 CET
Completed -
The scheduled maintenance has been completed.
Mar 19, 08:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:30 CET
Scheduled -
We will be undergoing scheduled maintenance during this time and logging in will not be possible. Sorry for the inconvenience.
Mar 15, 08:52 CET
Resolved -
This incident has been resolved.
Mar 16, 09:25 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 16, 08:42 CET
Investigating -
You may get an 'Invalid: Layout' error when trying to print multiple individual Picking Lists at once. You can instead use the cluster picking list or the picking lists one by one. We are working hard to resolve this as soon as possible. We apologize for the inconvenience.
Mar 15, 09:44 CET
Resolved -
The issue has been resolved. It is possible again to export data from SRXP. Our apologies for any inconvenience caused.
Mar 8, 11:49 CET
Investigating -
At the moment it is not possible to export data from SRXP. We are working hard to solve the issue. Our apologies for any inconvenience caused.
Mar 7, 15:02 CET