All Systems Operational
Belgium Operational
Accountancy Operational
Boekhouden Operational
Digitale Brievenbus Operational
Handel Operational
Mijn [Kantoor] Operational
Productie Operational
Project Management Operational
Scan & Herken Operational
Support department Operational
Uren & Facturen Operational
Exact API Operational
Exact bouw7 Operational
France Operational
Commerce & Négoce Operational
Comptabilité Operational
Experts-Comptables Operational
Industrie Operational
Services Operational
Support department Operational
Exact API Operational
Germany Operational
Buchhaltung Operational
Handel Operational
Produktion Operational
Projektabrechnung Operational
Projektmanagement Operational
Steuerberater und Buchhaltungsbueros Operational
Support department Operational
Exact API Operational
Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Support department Operational
Exact API Operational
Exact bouw7 Operational
Exact Reeleezee Operational
Spain Operational
Contabilidad Operational
Gestión de Proyectos Operational
Facturación de Servicios Operational
Distribución Operational
Fabricación Operational
Despachos Profesionales Operational
Support department Operational
Exact API Operational
United Kingdom Operational
Accountancy Operational
Accounting Operational
Digital Mailbox Operational
Manufacturing Operational
Project Management Operational
Scan & Recognize Operational
Support department Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
USA Operational
Manufacturing Operational
Manufacturing with QuickBooks Operational
Support department Operational
Exact API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
ABN AMRO bank statements after 11-11-2021 not imported
Resolved - The fix is deployed and the bank statements are imported. Our apologies for any inconvenience caused.
Nov 25, 09:29 CET
Update - We found the root cause. We are now working on a fix. When more information is available we will update this message. Our apologies for any inconvenience caused.
Nov 19, 11:50 CET
Update - We are still investigating why not all bank statements have been imported. When there is more information available we will update this message. Our apologies for any inconvenience caused.
Nov 19, 10:53 CET
Identified - It could be possible your ABN AMRO bank statements after 11-11-20211 are not imported. We are working hard to solve this. Our apologies for the inconvenience caused.
Nov 17, 21:45 CET
MyFirm users cannot create a sales invoice, an oops error appears
Resolved - We have solved this issue. It is possible again for MyFirm users to create a sales invoice. Our apologies for the inconvenience caused.
Nov 25, 08:11 CET
Identified - It is currently not possible for MyFirm users to create a sales invoice. There are 2 workarounds available. The first workaround is your accountant can enter the sales invoices. The second workaround is to submit the sales invoice via our renewed Exact Online [MijnKantoor] app. We expect to solve this tomorrow. Our apologies for the inconvenience caused.
Nov 24, 11:34 CET
Investigating - It is currently not possible for MyFirm users to create a sales invoice, an oops error appears. We are working hard to fix the issue. When there is more information available we will update this message. Our apologies for the inconvenience caused.
Nov 24, 09:22 CET
Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Nov 18, 2021
ING bank statements are not processed
Resolved - We have corrected the format of the files. The bank statements are processed and available in your company. Our apologies for any inconvenience caused.
Nov 18, 16:08 CET
Identified - Unfortunately ING sent us the wrong format bank statements. That is why the statements from the ING bank are not processed yet. We are working hard to fix the issue. Our apologies for any inconvenience caused.
Nov 18, 15:53 CET
Investigating - Unfortunately the bank statements of the ING are not processed yet. We are working hard to solve this. Our apologies for any inconvenience caused.
Nov 18, 08:16 CET
Rabobank and Knab bank statements are delayed
Resolved - Knab delivered the bank statements this morning. The bank statements are available in your company. Our apologies for the inconvenience caused.
Nov 18, 10:41 CET
Update - We are continuing to work on a fix for this issue.
Nov 17, 21:45 CET
Identified - The bank statements of the Rabobank are processed. The Knab files are still not processed. We will update this message when there is more information is available.
Nov 17, 11:28 CET
Investigating - The statements for the Knab and Rabobank are not processed yet, but they’re working hard to fix the issue. Our apologies for any inconvenience caused.
Nov 17, 10:28 CET
Nov 17, 2021
Nov 16, 2021
Possible delays in Exact Online
Resolved - This incident has been resolved.
Nov 16, 11:46 CET
Investigating - It is possible you will experience slowness because of delays in various processes in Exact Online. We are working hard to solve the issue. Our apologies for any inconvenience.
Nov 16, 10:26 CET
Nov 15, 2021

No incidents reported.

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