Exact System Status

Kantoor Gemak/PM365 - Maintenance CSP and licenses (NL)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 2023 - 18:00 CET

Scheduled - During 28-11-2023 and 01-12-2023 9:00, we are performing maintenance over the licenses within the dynamics environment. During this time, you or your system administrator can receive an e-mail regarding the new approved admin relationship. Between 30-11-2023 17:30 and 01-12-2023 9:00 a short interruption of the services may occur. If you have issues with the products after maintenance, please create a case in our support portal and describe the issue. Our apologies for the inconvenience.
Nov 28, 2023 18:00 - Dec 1, 2023 09:00 CET

EOL - Floris van Lanschot (PSD2-only) bank statements not imported yet (NL)

Investigating - The Floris van Lanschot bank statements are not imported yet. We are currently investigating this issue. When an update is available, we will inform you on this page. Apologies for the inconvenience.
Nov 29, 2023 - 09:41 CET

Exact Globe / Compact: When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink an error can occur.

Investigating - When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink the error "Error: MailMessage AutomaticExchange@Rabobank.nl: MailMessageAttachment Niet toegestaan: Bestandstype" can occur. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 28, 2023 - 13:02 CET

Exact Globe / Compact: When processing payments the error “File not found” can occur. (NL)

Update - We are continuing to investigate this issue.
Nov 27, 2023 - 09:37 CET

Investigating - When processing payments via “Cash flow, payments, Processing” the error “File not found” can be returned when working with Windows server 2019+ or Windows 10+. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 24, 2023 - 09:57 CET

Exact Online - Netherlands Operational

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

Exact Online - Belgium Operational

Boekhouden Operational

Uren & Facturen Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn [Kantoor] Operational

Scan & Herken Operational

Support department Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

Exact Online - other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Support department Operational

Exact Online Premium Operational

Accountancy Gemak - Software Gemak Under Maintenance

Boekhoud Gemak Operational

Communicatie Gemak Operational

DM online Operational

Fiscaal Gemak Operational

HR & Salaris Gemak Operational

Kantoor Gemak / PM 365 Under Maintenance

Multivers Operational

Online Samenwerken (OSW) Operational

Rapportage Gemak Operational

Werkprogramma Gemak Operational

Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational

Exact Cloud Services Operational

Reeleezee - Accounting - Accountancy portal - Cashr Operational

Exact Winbooks Operational

Exact Venice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

Exact Globe / Compact: Error message when refreshing bankstatement import via PSD2 bank links and when sending invoices via Peppol. (NL)

Resolved - The issue has now been resolved. Our apologies for the inconvenience.
Nov 29, 08:57 CET

Monitoring - The root cause has been identified and a fix is applied since 28-11-2023 11:30 hours CET. It is now possible again to use the banking and invoice gateway. Our apologies for the inconvenience.
Nov 28, 11:33 CET

Update - We are still continuing to investigate this issue. Our apologies for the inconvenience.
Nov 27, 09:37 CET

Update - We are still continuing to investigate this issue. Our apologies for the inconvenience.
Nov 24, 15:34 CET

Update - We are continuing to investigate this issue.
Nov 21, 08:27 CET

Update - The error "Access denied. Exact.Systems,Web.client: failed to get token" can also appear when sending via the invoice gateway (Peppol).
Nov 16, 17:02 CET

Investigating - When refreshing the overview "Cash Flow, entries, import, Method: Digital Postbox" the error "Access denied. Exact.Systems,Web.client: failed to get token" can be shown. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 16, 15:28 CET

Nov 28, 2023

Unresolved incident: Exact Globe / Compact: When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink an error can occur..

Nov 27, 2023

Unresolved incident: Exact Globe / Compact: When processing payments the error “File not found” can occur. (NL).

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Reeleezee – Missing Rabobank transactions Nov 22 and 23. (NL)

Resolved - The issue has now been resolved. All missing transactions have been delivered and processed successfully. Our apologies for the inconvenience.
Nov 24, 13:12 CET

Investigating - Not all Rabobank transactions of Nov 22 and 23 have been delivered yet. We are investigating this issue. When an update is available, we will inform you. Apologies for the inconvenience.
Nov 24, 08:14 CET

Nov 23, 2023

EOL - Statements ABN AMRO (1.0 bank links) are not all delivered yet

Resolved - The issue has now been resolved. All ABN AMRO statements have been imported successfully. Our apologies for the inconvenience.
Nov 23, 17:11 CET

Identified - All ABN AMRO statements with entry date November 21st have been imported successfully. The import of the statements with entry date November 22nd will start soon. This page will be updated as soon as all ABN AMRO statements have been imported.
Nov 23, 13:42 CET

Update - The statements with entry date November 22nd have not yet been imported. As soon as all ABN AMRO statements with entry date November 21st have been received successfully, we will start today's import so that all ABN AMRO statements will be imported in chronological order. Please refrain from importing statements manually since this may cause duplicate statements. Our apologies for the delay.
Nov 23, 08:33 CET

Investigating - The bank statements of ABN AMRO (1.0 bank link) are not all delivered yet. The bank is working hard to solve this issue. Our apologies for the inconvenience caused.
Nov 22, 15:29 CET

Nov 22, 2023

BHG/MV - ING bank statements not delivered yet (NL)

Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 22, 14:59 CET

Investigating - Today’s statements for the ING bank links are delayed. We are investigating the issue. As soon as we have an update, we will inform you on this page. Our apologies for the inconvenience.
Nov 22, 09:48 CET

Exact Online - ING statements (1.0 bank links) are not delivered yet (NL)

Resolved - This incident has been resolved. The bank statements are delivered and processed. Our apologies for the inconvenience.
Nov 22, 10:05 CET

Investigating - The bank statements for ING bank links (1.0 bank links) are not delivered yet. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Nov 22, 08:23 CET

Nov 21, 2023

HR & Salaris gemak - Error message calculating period

Resolved - The issue causing the error message has since been resolved, and you are able to calculate your period again. Our apologies for the inconvenience.
Nov 21, 15:14 CET

Investigating - When calculating the period, an error message may come up. We are currently investigating this message. Sometimes it helps to wait a few minutes and try again. In some cases it then succeeds in calculating the period.
Our apologies for the inconvenience.
Nov 21, 10:06 CET

BHG/MV - ING bank statements not delivered yet (NL)

Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 21, 14:10 CET

EOL - ING (PSD2-only) bank statements not delivered yet (NL)

Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 21, 09:07 CET

Investigating - The ING bank statements are not delivered yet. We are currently investigating this issue. When an update is available, we will inform you on this page. Apologies for the inconvenience.
Nov 21, 08:33 CET

Nov 20, 2023

HR & Salaris gemak - Login problems and other errors. (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Nov 20, 13:23 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 19:00 CET

Investigating - Some of our customers are indicating that they are running into login problems and/or errors in HR & Salaris Gemak.
This is currently being investigated.
You could try the following to resolve the problem:
- log out, wait at least five minutes and then log back in
- restart Citrix Workspace

Our apologies for the inconvenience.
Nov 17, 16:15 CET

Nov 19, 2023

Exact Online - ING statements for 1.0 bank links delayed. (NL)

Resolved - The issue has been solved. All statements were received. Our apologies for the inconvenience.
Nov 19, 12:16 CET

Investigating - Todays statements for the ING 1.0 bank links are delayed. We are investigating the issue. Our apologies for the inconvenience.
Nov 19, 09:30 CET

Nov 18, 2023

No incidents reported.

Nov 17, 2023

HR & Salaris Gemak / Venice / Boekhoud Gemak - Login not possible (NL)

Resolved - The issue has been resolved. It is possible again to log in into HR & Salaris Gemak, Boekhoud Gemak and Venice. Our apologies for the inconvenience.
Nov 17, 15:25 CET

Monitoring - It is possible again to log in into HR & Salaris Gemak, Boekhoud Gemak and Venice. We are still monitoring the issue.
Nov 17, 09:37 CET

Update - We are continuing to investigate this issue.
Nov 17, 09:36 CET

Update - We are continuing to investigate this issue.
Nov 17, 09:30 CET

Investigating - At the moment it is not possible to open the website u4bsw.cloud.com to start the application HR & Salaris Gemak. We are working hard to solve the issue. Our apologies for the inconvenience.
Nov 17, 09:15 CET

ECS; Citrix cloud login issue

Postmortem - Read details
Nov 17, 10:05 CET

Resolved - The incident is resolved. An incident occurred in the EU region for Citrix.
Nov 17, 09:07 CET

Investigating - Customers using the Citrix cloud environment may experience login errors or delayed login
Nov 17, 08:53 CET

Nov 16, 2023

EOL - KNAB (PSD2-only) bank statements not delivered yet (NL)

Resolved - THe missing bank statements have since been delivered and imported. Our apologies for the delay.
Nov 16, 16:29 CET

Investigating - The Knab bank statements are not delivered yet. We are currently investigating this issue. When an update is available, we will inform you on this page. Apologies for the inconvenience.
Nov 16, 08:48 CET

Nov 15, 2023

No incidents reported.