Exact System Status

Exact Status Page

Exact Online Bouw - Timesheet export leads to error (NL/BE)

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2026 - 15:45 CEST

Investigating - When exporting the timesheet in a project in the tab 'Hours' with the button 'Export' an error occurs: 'Er is een fout opgetreden bij het aanmaken van de PDF'. Downloading the Excel file is possible but the file gives an error upon opening in Excel stating it cannot be opened. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 17, 2026 - 10:48 CEST

Exact Horeko - Email notifications not working after request (NL/BE)

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2026 - 15:26 CEST

Investigating - When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 14, 2026 - 15:45 CEST

Exact Officient - Difficulties reaching login page (BE)

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 2026 - 15:25 CEST

Investigating - You may experience difficulties reaching the login page. We are investigating the issue and will update this page as soon as more information becomes available. You can currently log in by using the direct link: app.officient.be.
Our apologies for the inconvenience.
Jul 16, 2026 - 14:26 CEST

Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)

Identified - In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Jul 16, 2026 - 14:31 CEST

Exact Multivers Online - Viewing attachments in AVD browser not working (NL)

Investigating - You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available.

As a workaround you can do either of the following:
- Copying and opening the URL in another browser
- Choosing Print instead of Download, and choose to save the attachment

Our apologies for the inconvenience.
Jul 13, 2026 - 10:14 CEST

Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)

Update - We are continuing to work on a fix.
Jul 10, 2026 - 13:48 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 01, 2026 - 08:08 CEST

Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 30, 2026 - 08:40 CEST

Exact Online Jaarrekening - Custom texts for principles and notes to the annual accounts are reset for Jaarrekening 2025 (NL)

Identified - We have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.
Jun 23, 2026 - 11:36 CEST

Investigating - You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 18, 2026 - 12:36 CEST

Exact Online Operational

Exact Online Premium Operational

Exact Online Payroll & HR Degraded Performance

Exact Online Fiscaal Operational

Exact Online Jaarrekening Degraded Performance

Exact Online Bouw Degraded Performance

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Degraded Performance

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Degraded Performance

Exact Venice Operational

Exact Gripp Operational

Exact Horeko Degraded Performance

Weclapp Operational

Exact API Operational

Bank links / PSD2 Degraded Performance

E-invoicing Operational

Customer Support Department Operational

Exact AI Agents Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2026

Business Suite - Unable to print invoices (NL)

Resolved - This issue is resolved by Microsoft in their July patch. If you have not done so yet you can install this patch to resolve the issue. Our apologies for the inconvenience.
Jul 17, 15:43 CEST

Monitoring - Microsoft has released the July patch, which solves the printing issue. All customers are advised to install the July patch to be able to print invoices again. We are monitoring the results.
Jul 16, 09:03 CEST

Update - Microsoft expects to resolve this issue in the July patch.
Jul 8, 11:57 CEST

Update - The printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ section under ‘Known issues in this update’.
Jun 26, 10:13 CEST

Identified - You may experience that you can't print invoices after Microsoft security updates KB5094122, KB5094126, KB5094127 or KB5094128 are installed. When trying to print an invoice you get the message stating “This document seems to be empty,” with the choices to continue or cancel. Both options will result in an empty document. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 23, 11:29 CEST

Exact Online Fiscaal - All sections marked as checked in Income tax return and Corpore tax return (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 17, 10:54 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 13, 08:44 CEST

Investigating - You may experience that all sections of the Income tax return and Corporate tax return are already marked as checked when starting a new return. Due to this issue, it is also possible to mark the return as completed, although not all sections are completed. We are investigating this issue and we will update this page as soon as more information becomes available.
Jul 9, 13:52 CEST

Exact Online Jaarrekening - Not possible to change the status of an annual report to final (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 17, 08:58 CEST

Identified - The issue has been identified, and a fix is being implemented.
Jul 8, 22:14 CEST

Investigating - You may receive an error message when changing the status of an annual report to a final status. You will receive the error message “Er zijn nog rekeningen die gedetailleerder gelabeld moeten worden.” even if you have labeled everything correctly. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 3, 11:44 CEST

Jul 16, 2026

Exact Online Bouw - Login not available (NL/BE)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jul 16, 17:10 CEST

Investigating - You may receive an error message stating "503 Service Temporarily Unavailable" when trying to reach Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 16, 15:37 CEST

Exact Online - Performance issues in Exact Online (NL/BE)

Resolved - Exact Online has been working as expected again since 13.25. Our apologies for the inconvenience.
Jul 16, 15:01 CEST

Monitoring - A fix has been implemented and performance is back to usual. We are monitoring the results.
Jul 16, 13:25 CEST

Investigating - You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 16, 12:50 CEST

Exact Horeko - Dimona declarations not submitted to the RSZ (BE)

Resolved - At the moment, all reported support cases relating to the Dimona declarations of 25 June have been identified and are being resubmitted in stages. Once these have been processed by the RSZ and Exact Horeko, you will be notified in your support case. If you have not submitted anything, please contact the RSZ to submit it manually. Our apologies for the inconvenience.
Jul 16, 15:01 CEST

Update - If you haven’t done so yet, please enter the hours for June 25 correctly under “Clocked Hours.” Once this has been done we ask that you provide us with this information through a support case. Based on that, we can ensure that the missing Dimona reports are properly submitted to the RSZ.
Jul 10, 13:58 CEST

Identified - You may experience that on June 25, some Dimona declarations were not successfully submitted to the RSZ. We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 3, 16:13 CEST

Jul 15, 2026

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)

Resolved - This issue has been resolved. The tax returns that were rejected have been sent correctly to the Tax Authorities. It is possible that your returns are still marked as rejected. This is because it concerns an incorrect type of VAT return or because it concerns an outdated year that Digipoort can no longer support. We advise you to review these returns and, if necessary, adjust the type or submit the return directly to the Tax Authorities. Our apologies for the inconvenience.
Jul 15, 11:29 CEST

Investigating - You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 8, 12:04 CEST

Exact Proquro - Invoice imports to OTA test environments import data from production (Global)

Resolved - The issue affecting invoice imports to the OTA test environments has been resolved. Invoice import functionality works as expected again. Our apologies for the inconvenience.
Jul 15, 09:40 CEST

Investigating - When importing invoices to the OTA test environments the invoices get taken from production import map. This can lead to invoices being faulty imported to test environment. We are investigating the issue. Please refrain from doing any invoice imports in the OTA test environments in the meantime. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 10, 15:45 CEST

Jul 14, 2026

Jul 13, 2026

E-invoicing - Delay in manual verification (Global)

Resolved - This issue has been resolved. All delayed registrations have now been addressed. Our apologies for the inconvenience.
Jul 13, 11:02 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 13:42 CEST

Investigating - There is a delay in the intake of Peppol registrations that need to be manually verified. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 1, 16:17 CEST

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

Exact Audition - Error message when creating an XBRL file (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 10, 15:04 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 10, 13:51 CEST

Investigating - You may encounter an error message stating 'Cannot add schema http://www.xbrl.org/dtr/type/2020-01-21: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.' when creating an XBRL file in Audition. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 9, 11:46 CEST

Bank links / PSD2 - Bank statements not imported via the Exact PSD2 link for Bank van Breda (BE)

Resolved - This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.
Jul 10, 12:45 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 6, 10:16 CEST

Investigating - Due to a recent change at Bank Van Breda, transactions are currently not being imported through the Exact PSD2 link for Bank van Breda. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 3, 10:31 CEST

Jul 9, 2026

Jul 8, 2026

Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 8, 14:13 CEST

Investigating - You may experience that if you change the email address on a client card, this email address is also updated on the partner's client card. This is the case if you change the email address in the contact tab under the client details. Please note that this is also the email address to which you send a report if you want to share it with your client. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 6, 14:58 CEST

Exact Online Bouw - New employee planning shows default values (NL/BE)

Resolved - This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience.
Jul 8, 11:51 CEST

Investigating - You may notice that the new employee planning shows default values. The old employee planning is still working as intended. We are investigating this issue. Our apologies for the inconvenience.
Jul 8, 09:59 CEST

Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'

Resolved - This incident has been resolved.
Jul 8, 10:54 CEST

Monitoring - As fix is implemented to prevent this issue from happening to new invoices. As of today, the statuses of the effected invoices are updated to the correct once's. Our apologies for the inconvenience.
Jul 7, 09:33 CEST

Update - As fix is implemented to prevent this issue from happening to new invoices. We continue to work for a resolution for the existing invoices in the status "open". Our apologies for the inconvenience.
Jul 2, 11:37 CEST

Identified - The issue has been identified and we are working on a solution.
Jul 1, 10:00 CEST

Investigating - Sent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 23, 14:07 CEST

Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)

Resolved - This issue has been resolved. If you still receive the error message, we advise checking all the possible signature fields such as: “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.
Jul 8, 10:29 CEST

Identified - We have identified the issue and are working on a fix.
In the meantime, you may be able to proceed by clicking the green arrow button on the right-hand side of each page in the annual report. After doing so, the "Direct publishing to the Chamber of Commerce" button may become available. Please note that this workaround may not be successful for every annual report.
Jun 29, 16:46 CEST

Investigating - You may receive an error message when submitting a micro annual report to the Chamber of Commerce. The error message is: "De publicatie is nog niet compleet of bevat fouten. Controleer a.u.b. of alle informatievelden correct zijn ingevuld". The error message indicates that not all fields have been entered correctly, even though this has been done. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 26, 09:47 CEST

Exact Online Jaarrekening - Principles and notes to the annual accounts not printed in projects of type: Jaarrekening (Oud), Jaarrekening Fiscaal and Kredietrapportage (NL)

Resolved - This issue has been resolved. If the text is not yet visible in the PDF report, you need to save the text again in the annual report. Our apologies for the inconvenience.
Jul 8, 10:28 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 6, 09:51 CEST

Investigating - You may experience that not all principles and notes to the annual accounts are printed on the pdf. This may occur in projects of type: Jaarrekening Oud, Jaarrekening Fiscaal and Kredietrapportage. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 15:01 CEST

Exact Online - Bank statements not imported for Knab 1.0 bank link (NL)

Resolved - This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.
Jul 8, 10:15 CEST

Investigating - The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 7, 09:30 CEST

Jul 7, 2026

Exact Online Fiscaal - Tax returns rejected with error "ALS100 Er is een runtimeexception in de audithandler opgetreden" (NL)

Resolved - The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden".

You need to manually resubmit the rejected tax returns. Our apologies for the inconvenience.
Jul 7, 15:49 CEST

Investigating - You might experience that tax returns submitted to the Tax Authorities are rejected with the error message "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". This occurs at least in the following, but possibly not limited to: OB (Revenue tax), IB (Income Tax) and VPB (Corporate income tax). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 7, 09:35 CEST

All products – Rabobank bank links outage (NL)

Resolved - Voor het Rabobank issue op de statuspagina:

This issue has been resolved and the missing bank statements have been imported. Our apologies for inconvenience.
Jul 7, 12:36 CEST

Monitoring - Rabobank has implemented a fix and we are monitoring the results. For the Exact PSD2 link for Rabobank missing statements can be imported via the ‘import’ hyperlink in the financial dashboard. For the Rabo BoekhoudKoppeling, missing statements will be imported during the next retrieval moment. Rejected payments can be reopened and reprocessed again.
Jul 6, 14:48 CEST

Investigating - Due to an issue at the Rabobank, processing payments, receiving statements and creating or renewing bank links is not possible. The issue occurs both for the Rabo BoekhoudKoppeling and the Exact PSD2 bank link for Rabobank. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 6, 10:41 CEST

Jul 6, 2026

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Resolved - This issue has been resolved. If there is an incorrect tax declaration in 2026 it will be corrected in the next declaration created for 2026. Our apologies for the inconvenience.
Jul 6, 16:31 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 09:39 CEST

Identified - The issue has been identified and a fix is being implemented.
Jun 22, 10:16 CEST

Investigating - When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue.

To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions].
Our apologies for the inconvenience.
May 20, 10:32 CEST

Exact Online - Not able to log in to Exact Online (NL/BE/Premium)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 6, 13:27 CEST

Investigating - You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 6, 12:55 CEST

Exact Horeko - Cash registers don't synchronise with Horeko (Global)

Resolved - This incident has been resolved and the data should be visible in the dashboards and other locations. Our apologies for the inconvenience.
Jul 6, 09:50 CEST

Investigating - You may experience that your cash register currently doesn't synchronise with Exact Horeko. We are investigating this issue. Our apologies for the inconvenience.
Jul 2, 16:10 CEST

Jul 5, 2026

No incidents reported.

Jul 4, 2026

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 4th of July (NL)

Completed - The scheduled maintenance has been completed.
Jul 4, 22:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 19:00 CEST

Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 4th of July between 19:00 - 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jun 29, 14:43 CEST

Exact Online - Not able to log in to Exact Online (NL/BE/DE)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jul 4, 16:59 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 11:48 CEST

Update - We are continuing to investigate this issue. In the meantime, you can log in to Exact Online by using one of the following URL's:

For NL customers:
https://start.exactonline.nl/docs/Login.aspx?Stamp=NL001

For NL Premium customers:
https://start.exactonline.nl/docs/Login.aspx?Stamp=PR001

For BE customers:
https://start.exactonline.be/docs/Login.aspx?Stamp=BE001

For BE Premium customers:
https://start.exactonline.be/docs/Login.aspx?Stamp=PR002

For DE customers:
https://start.exactonline.de/docs/Login.aspx?Stamp=DE001

For DE Premium customers:
https://start.exactonline.de/docs/Login.aspx?Stamp=PR003

We will update this page as soon as more information becomes available.
Jul 4, 11:20 CEST

Jul 3, 2026

Exact Online Fiscaal & Jaarrekening - "403 - U heeft onvoldoende rechten" error when accessing contact person (NL)

Resolved - This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons.

Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience.
Jul 3, 12:15 CEST

Identified - We have identified the issue and are working on a fix.
Jul 2, 11:10 CEST

Investigating - You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously.
The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page.

As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions.

We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jul 2, 09:04 CEST