Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)

Incident Report for Exact System

Resolved

The issue has been resolved. All mail messages have been delivered to the digital postbox. Our apologies for the inconvenience.
Posted Jan 06, 2026 - 12:41 CET

Monitoring

A fix has been implemented. The messages sent earlier today are still being processed. Please refrain from re-submitting the e-mails since they will be handled with a delay.
Posted Jan 05, 2026 - 15:03 CET

Investigating

You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Posted Jan 05, 2026 - 14:37 CET
This incident affected: Exact Online Premium.