Access to web applications (Synergy/Financials) may be failing Exact Cloud Services (Parentix)

Incident Report for Exact System

Postmortem

At a random moment one of the ARR devices started to fail. The cause was found in a part of the configuration at the virtualisation and networking level. Following the incident all devices were implemented with the latest best practice configuration after which the issues no longer occured.

Posted Jun 17, 2022 - 15:05 CEST

Resolved

Following a week of monitoring no further issues were reported. The Root cause will be available in the postmortem of this incident report

Posted Jun 17, 2022 - 15:01 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 14, 2022 - 11:07 CEST

Update

The situation remains stable, but the details of the root cause are yet to be found. Therefore we continue in the monitoring state

Posted Jun 14, 2022 - 11:07 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 09, 2022 - 17:01 CEST

Monitoring

A fix has been implemented and we are monitoring the results. a limited number of users may still experience time-outs

Posted Jun 09, 2022 - 16:52 CEST

Update

We are continuing to work on a permanent fix for this issue. Access should be restored for all webapplications

Posted Jun 09, 2022 - 15:49 CEST

Update

We are continuing to work on a fix for this issue. You will still encounter time-outs

Posted Jun 09, 2022 - 15:32 CEST

Identified

The issue has been identified and impacts only access through 2exact.com a fix is being implemented.

Posted Jun 09, 2022 - 11:05 CEST

Investigating

At this moment you may experience slow performance or connection failure when accessing Synergy or Financials. The team is working on a solution.

Posted Jun 09, 2022 - 10:30 CEST

This incident affected: Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC.