Exact Cloud Services Gray Screen in the hosted desktop on the shared environment
Incident Report for Exact System

We found an error in one registry key on a number of servers. When the correct key was used from servers which were still operational the service was restored. As this is a similar issue to the incident on the 21st we will validate all servers again.

Posted Mar 02, 2023 - 17:41 CET

This incident has been resolved.
Posted Mar 02, 2023 - 16:52 CET
The issue is resolved and all servers are operational again
Posted Mar 02, 2023 - 16:16 CET
The fix has been implemented. We are monitoring the status
Posted Mar 02, 2023 - 13:14 CET
We have found the cause of the issue and we expect to implement a fix within the next hour.
Posted Mar 02, 2023 - 11:32 CET
Multiple customers experience a gray screen when logging in on the hosted desktop. We are investigating this issue.
Also logging in on the hosted desktop may fail completely
Posted Mar 02, 2023 - 10:30 CET
This incident affected: Exact Cloud Services.