Exact Cloud Services Gray Screen in the hosted desktop on the shared environment

Incident Report for Exact System

Postmortem

We found an error in one registry key on a number of servers. When the correct key was used from servers which were still operational the service was restored. As this is a similar issue to the incident on the 21st we will validate all servers again.

Posted Mar 02, 2023 - 17:41 CET

Resolved

This incident has been resolved.

Posted Mar 02, 2023 - 16:52 CET

Update

The issue is resolved and all servers are operational again

Posted Mar 02, 2023 - 16:16 CET

Monitoring

The fix has been implemented. We are monitoring the status

Posted Mar 02, 2023 - 13:14 CET

Identified

We have found the cause of the issue and we expect to implement a fix within the next hour.

Posted Mar 02, 2023 - 11:32 CET

Investigating

Multiple customers experience a gray screen when logging in on the hosted desktop. We are investigating this issue.
Also logging in on the hosted desktop may fail completely

Posted Mar 02, 2023 - 10:30 CET

This incident affected: Exact Cloud Services.