Exact Online - Creation of new accounts with Graydon unavailable (BE)

Incident Report for Exact System

Resolved

This issue has been resolved. It is possible to create new accounts with the Graydon functionality without unexpected errors again. Our apologies for the inconvenience.
Posted Jul 03, 2025 - 09:11 CEST

Monitoring

A fix has been implemented and we are monitoring the results
Posted Jul 02, 2025 - 07:13 CEST

Investigating

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.
Posted Jul 01, 2025 - 08:31 CEST
This incident affected: Exact Online.