Exact Online – Retry-button in automatic import log results in a failed import (NL)

Incident Report for Exact System

Resolved

The issue has been resolved. Our apologies for the inconvenience.
Posted Feb 20, 2025 - 12:56 CET

Monitoring

A fix has been implemented. The [Retry]-button in the automatic import log works as intended again. We are monitoring the results.
Posted Feb 20, 2025 - 09:17 CET

Investigating

You may get an error ‘An error occurred while importing the bank files’ when clicking the retry-button in the automatic import log in Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Posted Feb 19, 2025 - 11:29 CET
This incident affected: Bank links / PSD2.