Exact Globe / Compact: When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink an error can occur.

Incident Report for Exact System

Resolved

This incident has been resolved.
Posted Dec 06, 2023 - 16:17 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 06, 2023 - 10:24 CET

Update

We are continuing to investigate this issue. Our apologies for the inconvenience.
Posted Dec 05, 2023 - 10:59 CET

Update

We are continuing to investigate this issue.
Posted Dec 01, 2023 - 09:20 CET

Investigating

When sending payments or collections via the RaboBoekhoudkoppeling or PSD2 banklink the error "Error: MailMessage AutomaticExchange@Rabobank.nl: MailMessageAttachment Niet toegestaan: Bestandstype" can occur. We are working hard to solve the issue. Our apologies for the inconvenience.
Posted Nov 28, 2023 - 13:02 CET
This incident affected: Exact Globe+.