Exact System Status - Exact Globe - Rabobank bank link: Error: MailMessage : Component [MailMessage] Niet gevonden: Bankrekening (not found: bankaccount).

Exact Globe - Rabobank bank link: Error: MailMessage : Component [MailMessage] Niet gevonden: Bankrekening (not found: bankaccount).

Incident Report for Exact System

Resolved

This incident has been resolved.

Posted Jun 21, 2022 - 09:24 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 21, 2022 - 08:45 CEST

Identified

The issue has been identified and a fix will be implemented.

Posted Jun 20, 2022 - 15:03 CEST

Investigating

It is possible when sending payment files via the Rabobank bank link, you will get the following error message:

Error: MailMessage : Component [MailMessage] Niet gevonden: Bankrekening (not found: bankaccount).
We are investigating the issue. We apologize for the inconvenience.

Posted Jun 20, 2022 - 13:48 CEST

This incident affected: Exact Globe - Synergy - Financials - SRXP - P2P - AEC - Exact Cloud Services.