This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons.
Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience.
Posted Jul 03, 2026 - 12:15 CEST
Identified
We have identified the issue and are working on a fix.
Posted Jul 02, 2026 - 11:10 CEST
Investigating
You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously. The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page.
As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions.
We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Posted Jul 02, 2026 - 09:04 CEST
This incident affected: Exact Online Fiscaal and Exact Online Jaarrekening.