The issue has been resolved. It is possible again to register to the Peppol network without facing unexpected errors. Our apologies for the inconvenience.
Posted Dec 31, 2025 - 10:25 CET
Monitoring
We have implemented a fix and are monitoring the results. If you unsubscribed after 29-12-2025 11:00 you should no longer encounter this error after unsubscribing for the Peppol network through Exact.
If you unsubscribed before this date and still encounter the error 'You are already to the Peppol via Tradeinterop' when trying to register to the Peppol network, please contact Exact Support so the previous subscription can be manually removed.
Posted Dec 30, 2025 - 13:44 CET
Investigating
It is possible that you get a message stating that you are already registered to the Peppol network via Tradeinterop when you want to finish your Peppol registration. This issue is only occurs if you have been registered in the past, but you are unsubscribed recently. Please contact Exact Support to report this error so the previous subscription can be removed manually at Tradeinterop. We are investigating the issue. Our apologies for the inconvenience.
Posted Dec 24, 2025 - 15:20 CET
This incident affected: Exact Online, Exact Online Premium, and Exact Winbooks.