This issue has been resolved. The proccessing of scans is no longer delayed. Our apologies for the inconvenience.
Posted Jul 14, 2025 - 10:34 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 13, 2025 - 12:33 CEST
Identified
You may experience a delay in processing uploaded documents. This delay may last more than 24 hours. To optimize processing, you can: - Submit smaller batches rather than large collections of documents. - Submit invoices separately whenever possible. - Submit documents of sufficient quality - preferably the original PDF files, not scans or photos.
Please refrain from resubmitting already submitted documents. Our apologies for the inconvenience.
Posted Jul 08, 2025 - 12:22 CEST
This incident affected: Exact Online and Exact Online Premium.