Export via companyname in Excel format gives no data

Incident Report for Exact System

Resolved

This incident has been resolved.

Posted May 25, 2021 - 09:03 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 25, 2021 - 08:25 CEST

Update

We are continuing to work on a fix for this issue.

Posted May 20, 2021 - 15:40 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 20, 2021 - 15:39 CEST

Update

We are continuing to investigate this issue.

Posted May 20, 2021 - 14:19 CEST

Update

We are continuing to investigate this issue.

Posted May 20, 2021 - 12:32 CEST

Update

There is a workaround. Instead of saving the downloaded Excel file, open it directly to acces the data. In case of transactions, click search first and then export.

Posted May 20, 2021 - 11:12 CEST

Investigating

We are currently investigating this issue.

Posted May 20, 2021 - 10:26 CEST

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API, Exact Bouw) and Exact Online - Belgium (Boekhouden, Uren & Facturen, Handel, Productie, Accountancy, Mijn [Kantoor], Scan & Herken, Digitale Brievenbus, Exact API, Exact Bouw).