Exact HR & Salaris Gemak – Update 26.1.1.30 unsuccessful (NL)

Incident Report for Exact System

Monitoring

A fix has been implemented and HR & Salaris Gemak is working as intended again. We are monitoring the results.
Posted Jan 22, 2026 - 14:58 CET

Investigating

After deploying the 26.1.1.30 update, you may receive an error 'not all software components are working' with error code 0003 after logging in. We are investigating this issue.
Posted Jan 22, 2026 - 13:48 CET

Update

The deployment of 26.1.1.30 is still ongoing. We will update this page as soon as more information becomes available.
Posted Jan 22, 2026 - 12:43 CET

Identified

A new deployment of the 26.1.1.30 update will take place today at 12:00CET. This will log out all users. The expected time for this update will be 15-30 minutes, during which you will be unable to work in the environment. Our apologies for the inconvenience.
Posted Jan 22, 2026 - 11:23 CET

Investigating

The latest update to version 26.1.1.30 was unsuccessful. Not all 'premiegegevens' and 'regelingtarieven' are updated. We are investigating the issue. Our apologies for the inconvenience.
Posted Jan 22, 2026 - 09:26 CET
This incident affects: Exact HR & Salaris Gemak.