Exact Status Page

Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)

Incident Report for Exact System

Resolved

In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department.
To help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.

Posted Sep 18, 2026 - 19:32 CEST

Update

On certain occasions, the migration to Microsoft Authenticator cannot be executed. In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via Microsoft Security Information Setup.

Posted Aug 31, 2026 - 09:26 CEST

Identified

Starting August 28, Microsoft will no longer support SMS-based authentication (Microsoft to stop sending SMS codes for personal accounts). Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.

Posted Aug 25, 2026 - 08:27 CEST

This incident affected: Exact Cloud Services, Exact HR & Salaris Gemak, Exact Multivers, and Exact Venice.