The issue has been resolved. If future payments can not be confirmed, you will get a notification to verify the payment in your bank account. Our apologies for the inconvenience.
Posted Jul 14, 2025 - 10:49 CEST
Identified
The issue has been identified and we are working on a solution.
Posted Jun 26, 2025 - 14:09 CEST
Update
After investigation only payments with the Mollie payment link are affected. The Exact payment link is working as intended. We are investigating the issue regarding the Mollie payment link. Our apologies for the inconvenience.
Posted Jun 26, 2025 - 11:25 CEST
Investigating
It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.
Posted Jun 25, 2025 - 15:56 CEST
This incident affected: Exact Online and Exact Online Premium.