Exact Cloud Services - Chrome does not start within the hosted desktop
Incident
Report for Exact System
Postmortem
For the impacted servers the Chrome version was incorrectly updated over the past weekend. This was reverted. Following a server reboot the issue was resolved.
The advice to replace the shortcut in the task bar with the new shortcut remains valid.
Resolved
This incident has been resolved.
Update
You may still experience that opening Chrome with the icon which is pinned to the taskbar still does not work. This is known and cannot be changed by us. By removing the application from the task bar and reattaching it, Chrome will work correctly again.
Using the Chrome application from the start menu will work at all times.
Using the Chrome application from the start menu will work at all times.
Monitoring
The fix has been implemented and we are monitoring the results
Update
We are continuing to deploy the fix for this issue.
Update
The fix is being implemented.
Update
We have completed testing our fix and will start deploying it on the impacted servers
Update
We are continuing to work on a fix for this issue.
Update
We have found a fix which is being tested at this moment, we expect a further update within the next hour.
Update
We are still working on a fix for this issue
Update
We are continuing to work on a fix for this issue.
Identified
The issue is identified and we are currently implementing a fix.
Investigating
Multiple customers have reported that Chrome does not start within the hosted desktop. Only a brief Chrome window may be visible.
We are investigating this issue
We are investigating this issue
This incident affected: Exact Cloud Services.