Exact Online My[Firm] - VAT codes of the type 'Including' used in a sales invoice will be automatically adjusted to excluding VAT (Global)

Incident Report for Exact System

Resolved

This issue has been resolved. The prices in sales invoices wont be adjusted anymore when using a VAT code of the type 'Including'. Our apologies for the inconvenience.

Posted Nov 25, 2025 - 08:23 CET

Identified

You may experience issues with the price automatically being adjusted to excluding VAT when using a VAT code of the type 'Including' in sales invoices. This only affects invoices created in My[Firm]. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Posted Nov 20, 2025 - 09:44 CET

This incident affected: Exact Online.