This issue has been solved with the release of version 7.1.4 of the Exact Online app. Our apologies for the inconvenience.
Posted Dec 01, 2025 - 10:14 CET
Monitoring
We have implemented a fix and we are monitoring the results.
Posted Dec 01, 2025 - 09:30 CET
Identified
The issue has been identified and we are working on a fix.
Posted Nov 28, 2025 - 15:21 CET
Update
We are continuing to investigate this issue.
Posted Nov 26, 2025 - 15:56 CET
Investigating
Documents that are scanned using the Exact Online mobile app version 7.1.3 may be cropped. The bottom part of your document is not completely visible due to this issue.
To work around this issue you can use the ‘Take Picture’ functionality instead of the ‘Scan’ functionality. We are investigating the issue. As soon as more information is available we will update this page. Our apologies for the inconvenience.