Exact Online - New document not linked to purchase orders (Global)

Incident Report for Exact System

Resolved

This issue has been resolved. You are able to add a new document to a purchase order again by using the drag & drop functionality. Our apologies for the inconvenience.
Posted Jun 11, 2024 - 12:43 CEST

Monitoring

A fix has been implemented. You are able to add a new document to a purchase order again by using the drag & drop functionality. We are currently monitoring the results.
Posted Jun 11, 2024 - 08:38 CEST

Identified

A workaround has been identified in order to link documents to your purchase orders. You can do this by uploading a document through [Documents > New document]. Make sure to fill in 'Suppliers' in the Category field an link the account which is also linked to the purchase order. After this you can navigate to the purchase order and link the document to the purchase order with the magnifying glass behind 'Documents'.
Posted Jun 10, 2024 - 11:02 CEST

Investigating

When you add a new document to a purchase order by using the drag & drop functionality, this document will not be linked to this purchase order. As soon as an update becomes available, we will update this page. Our apologies for the inconvenience.
Posted Jun 10, 2024 - 09:41 CEST
This incident affected: Exact Online.