Exact Status Page

Exact Globe+ / Exact Globe Next - When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed.

Incident Report for Exact System

Resolved

A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. In Exact Globe Next Release 424SP46 the fix is available as of the 15th of May. To apply the fix, execute the update again to one of these releases. Our apologies for the inconvenience.

Posted May 15, 2026 - 08:23 CEST

Monitoring

A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026.

Posted May 04, 2026 - 08:30 CEST

Identified

The issue has been identified and a fix is being implemented. As a temporarily workaround, any second or additional account can be removed from Outlook. When only 1 Exchange account is linked in Outlook, emailing from Exact Globe+ and Exact Globe Next is possible again.

Posted Apr 29, 2026 - 08:55 CEST

Investigating

When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed. This issue can occur in both Exact Globe+ and in Exact Globe Next for all releases. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Posted Apr 24, 2026 - 12:05 CEST

This incident affected: Exact Globe+ and Exact Globe Next.