This issue has been resolved. Our apologies for the inconvenience.
Posted Sep 09, 2026 - 11:33 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2026 - 08:00 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 31, 2026 - 11:43 CEST
Investigating
When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Posted Aug 26, 2026 - 16:40 CEST
This incident affected: Exact Online and Exact Online Premium.