Status

Azure virtual desktop freezes/ ‘Connection paused’ errors (Global)

Incident Report for Exact System

Resolved

This incident has been resolved.

Posted Jan 30, 2026 - 09:06 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 23, 2026 - 13:55 CET

Update

This is a known global issue which remains under investigation.
As a workaround you can try to connect to the webclient instead of the WindowsApp, via the following URL https://client.wvd.microsoft.com/arm/webclient/index.html

This has the limitations listed below, but should give a stable connection:
1. Only print to PDF is available. No redirected printers are available.
2. No multi monitor support
3. Limited copy paste options

This page will be updated as soon as more information becomes available.

Posted Jan 22, 2026 - 12:48 CET

Investigating

You may experience a 'connection paused'-error while working with Exact Cloud Services, which results in the session freezing. We are investigating this issue. Please be advised to save your work often to ensure minimal effects. Our apologies for the inconvenience.

Posted Jan 16, 2026 - 20:07 CET

This incident affected: Exact Cloud Services.