Not possible to print sales invoices from the invoice history

Incident Report for Exact System

Resolved

This incident has been resolved.

Posted Jul 30, 2020 - 07:42 CEST

Update

We cannot deliver the solution for this yet. We expect to deliver this soon and when we do an update will be sent via here.

We are still investigating this issue unfortunately but there is a workaround available. Every other way of emailing or printing invoices will work outside this screen. Or, use the print icon on the end of the line to send it via the history screen. Another possibility is printing or emailing via the invoice itself by opening it via the accountcard or overview of invoices.

Posted Jul 29, 2020 - 09:23 CEST

Update

We are still investigating this issue unfortunately but there is a workaround available. Every other way of emailing or printing invoices will work outside this screen. Or, use the print icon on the end of the line to send it via the history screen. Another possibility is printing or emailing via the invoice itself by opening it via the accountcard or overview of invoices.

Posted Jul 28, 2020 - 14:03 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 27, 2020 - 08:58 CEST

Investigating

We are currently investigating this issue.

Posted Jul 24, 2020 - 08:27 CEST

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API) and Exact Online - Belgium (Boekhouden, Uren & Facturen, Handel, Productie, Accountancy, Mijn [Kantoor], Scan & Herken, Digitale Brievenbus, Exact API).