This issue has been resolved and the scanning service is available again. If your document has incorrectly been rejected with the reason 'not recognized', you can re-submit the document. Our apologies for the inconvenience.
Posted May 29, 2026 - 11:49 CEST
Identified
The scanning service is currently unavailable. Scans sent to the scanning service are being rejected with the reason not recognized. Please refrain from resending until further notice. We have identified the issue and are working on a fix. Our apologies for the inconvenience.