The issue has been resolved. Workaround will be provided through customer portal.
Posted Feb 02, 2024 - 15:58 CET
Update
As a workaround, the following steps can be followed:
Workaround for Globe+/Compact+:
- In Outlook, in the top right corner, toggle the switch "New Outlook" off. - Restart Globe+. - The email functions will now work again.
Workaround for Globe Next.
- In Outlook, in the top right corner, toggle the switch "New Outlook" off. - In Outlook, go to "file, options, add-ins". - At the bottom of the screen at "Manage: COM Add-ins" click "Go". - Disable the add-in "Exact Globe Next Documents Add-in". - Click "OK". - Restart Outlook. - In Outlook go back to "file, options, add-ins" and follow the same steps, this time enabling the add in. - Start Globe Next. The email functions will now work again.
Posted Jan 22, 2024 - 14:10 CET
Investigating
Using the New Microsoft Outlook (Version 1.2024.103.100) it is not possible to sent emails from Exact Globe+, Exact Globe Next and Exact Compact+. We are currently investigating the issue. Our apologies for the inconvenience.