This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to "nog aan vragen" before requesting the mandate. Our apologies for the inconvenience.
Posted May 18, 2026 - 16:36 CEST
Identified
The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented.
Posted May 18, 2026 - 14:23 CEST
Investigating
You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.