Exact System Status - Venice - Currently unable to launch Venice online (Global)

Venice - Currently unable to launch Venice online (Global)

Incident Report for Exact System

Resolved

Resolved - The issue has been resolved. All administrations should now be able to be updated to version 13.00. If you still have financial years marked with a red exclamation mark, please update them to version 13.00. Our apologies for the inconvenience.

Posted Sep 06, 2023 - 15:54 CEST

Monitoring

A fix has been implemented and is currently being monitored. All customers should be able to login again.

Posted Sep 05, 2023 - 22:01 CEST

Investigating

When launching Venice the following message is given: The requested workstation is in maintenance mode and cannot be used. We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

Posted Aug 31, 2023 - 12:06 CEST

This incident affected: Accountancy Gemak - Software Gemak (Boekhoud Gemak, Communicatie Gemak, Digipoort, DM online, Fiscaal Gemak, HR & Salaris Gemak, Kantoor Gemak / PM 365, Multivers, Online Samenwerken (OSW), Rapportage Gemak, Werkprogramma Gemak).