Exact Online not available

Incident Report for Exact System

Postmortem

Complete unavailability of all Exact Online countries. The issue was being caused by Akamai. Akamai is our DDoS and CDN provider for multiple products.

The issue was due to the name resolution failure of websites served by Akamai network and it was a worldwide outage of their DNS(name resolution) service. Even though all our services were operational from their respective hosting locations customers were unable to reach our login pages of the products.

Multiple high profile websites including financial services of major banks and payment providers were affected simultaneously during this period as it affected all customers served by Akamai.

The list of products affected

Exact Online all countries (NL,BE,UK,ES,DE,FR,US)
Proquro -P2P.exact.com
Reeleezee
Bouw7

Services were restored by Akamai. After confirmation with Akamai support & account teams we concluded the situation is stable. The outage lasted for approximately 1 hour 17:43-18:40CET.

Posted Jul 23, 2021 - 14:30 CEST

Resolved

This incident has been resolved.

Posted Jul 22, 2021 - 19:18 CEST

Monitoring

The incident is resolved. We are monitoring the situation with our connectivity partner

Posted Jul 22, 2021 - 18:58 CEST

Update

We are continuing to investigate this issue.

Posted Jul 22, 2021 - 18:18 CEST

Investigating

We are currently investigating this issue.

Posted Jul 22, 2021 - 18:09 CEST

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API, Exact Bouw) and Exact Online - Belgium (Boekhouden, Uren & Facturen, Handel, Productie, Accountancy, Mijn [Kantoor], Scan & Herken, Digitale Brievenbus, Exact API, Exact Bouw).