This issue has been resolved and you are now able to create new users again. Our apologies for the inconvenience.
Posted Mar 02, 2026 - 13:46 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 27, 2026 - 16:09 CET
Investigating
You may experience that after upgrading the amount of users in your Bouw subscription, your contract is not changed. Therefore you cannot create an additional user. We are investigation the issue and will and we will update this page as soon as more information becomes available. In the meantime please refrain from upgrading your Bouw subscription again. Our apologies for the inconvenience.