The issue has been resolved. Our apologies for the inconvenience.
Posted Sep 17, 2026 - 07:51 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2026 - 18:49 CEST
Update
With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.
Posted Sep 16, 2026 - 12:53 CEST
Investigating
The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Posted Sep 16, 2026 - 10:28 CEST
This incident affected: Customer Support Department.