The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Posted Sep 03, 2025 - 09:57 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 27, 2025 - 16:17 CEST
Investigating
In employment conditions group NL-3301 Horeca- en Aanverwante Bedrijf, the HOP premium base should be calculated over the social security wage before pension calculation and not be influenced by the pension premium. We are working on a solution. Our apologies for the inconvenience.
Posted Aug 08, 2025 - 13:25 CEST
This incident affected: Exact Online Payroll & HR.