Export of data possibly shows no or wrong data.

Incident Report for Exact System

Resolved

This issue is resolved. If you still see other data in your export file, please clear the cache via CTRL + F5 on your keyboard.
We apologize for any inconvenience caused.

Posted May 11, 2021 - 13:48 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 10, 2021 - 16:06 CEST

Investigating

This affects export of reports where other data is shown than filtered, or export via CSV/Excel that exports an HTML file instead. We are currently investigating with uttermost urgency and are sorry for inconvenience caused.

Posted May 10, 2021 - 13:59 CEST

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API) and Exact Online - Belgium (Boekhouden, Uren & Facturen, Handel, Productie, Accountancy, Mijn [Kantoor], Scan & Herken, Digitale Brievenbus, Exact API, Exact Bouw).