Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)

Incident Report for Exact System

Resolved

This issue has been resolved, and all previously sent documents are processed successfully. Please refrain from resubmitting documents. Our apologies for the inconvenience.
Posted Dec 09, 2025 - 15:38 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2025 - 14:14 CET

Investigating

You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Posted Dec 09, 2025 - 12:14 CET
This incident affected: Exact Online Premium.