Scans which were uploaded are not processed yet
Incident
Report for Exact System
Resolved
The issue has been resolved. All scans are processed following the normal procedure again. We apologize for the inconvenience caused.
Monitoring
New scans are processed according to the regular procedure, but there might be some delay still. You don’t have to take any action for scans uploaded earlier. These invoices will be processed. We apologize for the inconvenience caused.
Investigating
It is possible that the scans you've uploaded are not visible yet. We advise you to not upload the scans again. We are investigating the cause of this issue. Our apologies for any inconvenience caused.
This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Scan & Herken) and Exact Online - Belgium (Accountancy, Boekhouden, Digitale Brievenbus, Handel, Mijn [Kantoor], Productie, Project Management, Scan & Herken, Uren & Facturen).