Exact Online - Not able to convert from an Exact Product to Exact Online (NL)

Incident Report for Exact System

Resolved

The issue has been resolved. Conversions started on October 30, 2025, and October 31, 2025, have been resumed. Our apologies for the inconvenience.
Posted Oct 31, 2025 - 15:53 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 31, 2025 - 13:40 CET

Investigating

It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Posted Oct 31, 2025 - 09:06 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2025 - 16:13 CET

Investigating

It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Posted Oct 30, 2025 - 13:21 CET
This incident affected: Exact Online.