Exact System Status - Exact Cloud Services - Reduced availability of hosted desktop servers

Exact Cloud Services - Reduced availability of hosted desktop servers

Incident Report for Exact System

Postmortem

The RDS servers lost connection due to an issue in the VM management server. This issue was certificate related and a permanent fix is implemented

Posted Sep 25, 2023 - 15:15 CEST

Resolved

This incident has been resolved. The RCA is under investigation with our supplier and will be shared here.

Posted Sep 18, 2023 - 11:22 CEST

Monitoring

We have restored the primary services and are restarting impacted servers. Data will not be lost

Posted Sep 18, 2023 - 10:22 CEST

Identified

The issue is identified and we are working with our supplier to restore services.

Posted Sep 18, 2023 - 10:11 CEST

Update

We are investigating and working with our suppliers to restore full services as soon as possible.

Posted Sep 18, 2023 - 09:37 CEST

Investigating

At this moment you may experience an issue when trying to access the hosted desktop in our cloud environment. This may result in reduced performance or availability of the hosted desktop. We are investigating the issue. Apologies for the inconvenience.

Posted Sep 18, 2023 - 08:09 CEST

This incident affected: Exact Cloud Services.