Export via company name in Excel format gives no data

Incident Report for Exact System

Resolved

This incident has been resolved.
Posted May 28, 2021 - 09:46 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 27, 2021 - 09:24 CEST

Update

It is possible you see an error when opening an Excel export file. When you click on OK (or Yes) the file will open. When you use Microsoft Office you can prevent the error by changing the user settings via the username > my Exact Online > user settings. At the section Export you can choose the option Microsoft Office as answer to the question 'Which office software are you using?'.

Of course we are working hard to solve this error when you are not using Microsoft Office.
We apologize for the inconvenience.
Posted May 26, 2021 - 10:42 CEST

Update

There is a workaround. Instead of saving the downloaded Excel file, open it directly to acces the data. In case of transactions, click search first and then export.
Posted May 25, 2021 - 12:17 CEST

Investigating

We are currently investigating this issue.
Posted May 25, 2021 - 10:39 CEST
This incident affected: Exact Online Jaarrekening, Exact Online Bouw, Exact Synergy, Exact Financials, Exact Proquro, Exact SRXP, Exact Consolidatie, and Exact API.