Exact Status Page

Exact Globe Payroll – Incorrect calculation parttimers for CLA 1201 t/m 1209 and 1725 (NL)

Incident Report for Exact System

Resolved

The issue with the pension declaration is solved in the march update which is available from today. Our apologies for the inconvenience.
Posted Mar 10, 2026 - 08:38 CET

Update

The issue with the calculation is solved with an update of the current Service Packs. By making new calculations or recalculations, the pay slips and wage tax returns are correct. Please note: it is currently not possible to create the UPA declaration due to errors. We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
Posted Mar 04, 2026 - 16:20 CET

Investigating

The pension calculations of parttimers for CLA 1201 t/m 1209 and 1725 are not correct at the moment.
Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.We are investigating this issue. Our apologies for the inconvenience.
Posted Feb 23, 2026 - 14:47 CET
This incident affected: Exact Globe+ and Exact Globe Next.