Bank statements ABN are not received
Incident
Report for Exact System
Postmortem
ABN shared statements with a format that we could not read. Therefore statements queued up and we could not dispatch them to customers. We are looking for ways to improve signals with the upcoming PSD2 banklinks to minimise errors.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Wij beginnen de oplossing door te voeren. Afschriften worden spoedig afgeleverd en dan zullen wij monitoren.
Identified
Wij hebben een oorzaak kunnen vinden en hopen snel een oplossing te kunnen doorvoeren.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating this issue.
This incident affected: Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Support department, Exact API, Exact bouw7, Exact Reeleezee).