The issue has been resolved. After the hyperlink 'Retry' has been clicked in the automatic import log, the bank links are working as intended again. Our apologies for the inconvenience.
Posted Feb 03, 2025 - 09:22 CET
Monitoring
It is possible that your statements via an Exact PSD2 bank link with Rabobank are not being automatically updated since January 22. In the financial dashboard ([Cockpits > Financial Dashboard]) you can see until when the bank transactions have been updated and when they were last retrieved. If there has been a failed import, you can resolve this by clicking on the hyperlink 'The import has failed'. You will then be taken to the Automatic import log (also accessible via [Finance > Bank and cash > Statements > Automatic import log]). On this page you will see the possible reason for a failed import, and you can still import the statements here by clicking on the hyperlink 'Retry'. Our apologies for the inconvenience.