Because a usertype was missing in production but used in the code the code was crashing. We will prevent this in the future by searching for ways to automate the creation of usertypes.
Posted Aug 18, 2020 - 10:43 CEST
Resolved
Due to recent changes in the software some errors occured. We reverted those changes. Sorry for the inconvenience caused.
Posted Aug 12, 2020 - 09:44 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 12, 2020 - 09:39 CEST
Update
We are continuing to investigate this issue.
Posted Aug 12, 2020 - 09:29 CEST
Investigating
Users overview cannot be accessed via master data. You can open a specific user by going to the company name, maintenance, users, and click a user. Sorry for any inconvenience and we are investigating the cause.
Posted Aug 12, 2020 - 08:47 CEST
This incident affected: Exact Online Jaarrekening, Exact Synergy, Exact Financials, Exact Proquro, Exact SRXP, Exact Consolidatie, and Exact API.