Users overview is not accessible.

Incident Report for Exact System

Postmortem

Because a usertype was missing in production but used in the code the code was crashing. We will prevent this in the future by searching for ways to automate the creation of usertypes.

Posted Aug 18, 2020 - 10:43 CEST

Resolved

Due to recent changes in the software some errors occured. We reverted those changes. Sorry for the inconvenience caused.

Posted Aug 12, 2020 - 09:44 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 12, 2020 - 09:39 CEST

Update

We are continuing to investigate this issue.

Posted Aug 12, 2020 - 09:29 CEST

Investigating

Users overview cannot be accessed via master data. You can open a specific user by going to the company name, maintenance, users, and click a user. Sorry for any inconvenience and we are investigating the cause.

Posted Aug 12, 2020 - 08:47 CEST

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API) and Exact Online - Belgium (Boekhouden, Uren & Facturen, Handel, Productie, Accountancy, Mijn [Kantoor], Scan & Herken, Digitale Brievenbus, Exact API).