You may experience problems creating the VAT return

Incident Report for Exact System

Postmortem

We improved the VAT return process by having Exact Online create a draft when you start making a VAT return. However, upon release it turned out that these drafts are not visible in Exact Online. This becomes an issue when you want to create a new return or edit entries that are included in the automatically created draft. We have rolled back the new improvements.

Posted Aug 02, 2021 - 11:15 CEST

Resolved

This incident has been resolved but we will keep monitoring.

Posted Apr 19, 2021 - 08:02 CEST

Update

Recently, we improved the VAT return process by having Exact Online create a draft when you start making a VAT return. However, upon release it turned out that these drafts are not visible in Exact Online. This becomes an issue when you want to create a new return or edit entries that are included in the automatically created draft.
In our support portal you can find the workaround when you search for 'Issue with automatically created VAT returns'.

Posted Apr 16, 2021 - 18:10 CEST

Identified

We have identified the cause. We are working hard to solve this. Please contact our Support department if you have an issue while creating the VAT return.

Posted Apr 16, 2021 - 13:12 CEST

Investigating

It could be possible the VAT return is not shown when you finalise a VAT return. We are aware of this problem and we are trying to solve this as soon as possible.

Posted Apr 15, 2021 - 17:39 CEST

This incident affected: Exact Online Jaarrekening, Exact Online Bouw, Exact Synergy, Exact Financials, and Exact Proquro.