This issue has been resolved. You will no longer encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. Our apologies for the inconvenience.
Posted Jun 04, 2026 - 09:22 CEST
Update
We are continuing to investigate this issue.
Posted May 20, 2026 - 10:13 CEST
Identified
You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
Posted May 15, 2026 - 09:37 CEST
This incident affected: Exact Online and Exact Online Premium.